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Blacklisted

Black Lotus Casino is a brand operated under the Genesys Affiliates program, a program that has been blacklisted due to the usage of unethical business practices in its relationship with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments and unprofessional behavior.

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Black Lotus Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 25 reviews
5.1/10
25 reviews
Complaint Response 9 complaints
4 days avg. 9 complaints
What we like
  • Fully optimised mobile experience
  • Large selection of all types of games from BetOnSoft
  • Live chat service available 24/7
  • Secured with SSL encryption
  • Proven fair by iTech Labs
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Black Lotus Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.blacklotuscasino.com/en-US/
Established
2012
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Crypto Casino

Black Lotus Casino is a sleek online casino available for both desktop and mobile users. It is powered by Saucify (BetOnSoft), an online gambling platform with years of experience in the industry. The casino holds an online gaming license from the jurisdiction of Curacao.

Restricted Countries

As part of its gaming license, the casino cannot accept players from certain countries, including, but not limited to Estonia, France, Spain, Sweden, Italy, the Netherlands, the United Kingdom and South Africa. For the full list of restricted countries, please refer to the 'more casino details' tab.

Mobile Gaming

Each game featured in the Black Lotus Casino's catalogue can be accessed and played directly via smartphones, tablets or any other mobile device without the need to install additional software. Games are fully optimised for mobile devices and run smoothly on all major operating systems.

Security and Fairness

The Black Lotus Casino network is protected with all the necessary security measures. This includes SSL encryption, a technology used to protect your password, personal information, credit card data, and other sensitive details. It works by obscuring your information as it travels to their servers, ensuring that no one can read it.

The BetOnSoft platform used at Black Lotus Casino has been proven fair by iTech Labs, which granted casino with RNG Certificate.

StallCation

Complaints

Read the complaints other players have left for Black Lotus Casino. Learn more about complaints.

Show all complaints
Black Lotus Casino - Dragging their feet on my $1,500 withdrawal request

On April 08th of this year, (last week), I was in Florida meeting my in-laws for the first time and i searched for real money online casinos and found the black lotus casino. I deposited 90 dollars worth of bitcoin and i HIT 1800 on the stampede game. I did not claim any bonus so the 1800 was won strictly on my 90 dollar deposit. I immediately withdrew 1500 in bitcoin to my personal wallet. I got what I can only assume was an automated congratulatory email response from the black lotus casino requesting my KYC details. They wanted my id my proof of address and a pic of my debit card which i thought was weird seeing as it was strictly a bitcoin transaction no debit card was used.

So i explained my situation about living in Texas but physically being in Pensacola Florida. I sent the front and back of my Texas ID I sent in a pic of my debit card to my bbva bank account that is also registered to the same address as my id, and i sent in a pic of my boarding pass and flight itenerary. I was so excited having heard from them so soon i figured the payout would be quick. Until i went the first 48 hours without so much as an acknowledgement that they received my KYC.

I could not get them to answer me on the live chat option or any of my emails.... I even tried calling at least a half dozen times and got nothing but an answering machine. I had the money back up to 1200 a few times over the next 3 days and would have cashed it out had the black lotus casino responded to me at all.

So over the next couple days i searched for another casino and found the lucky creek casino which i did not know at the time but is a sister casino to the black lotus. So i was able to get their live chat team to answer and i told them my situation and after 3 hours of 3 or 4 different chat agents and a day and half of pursuing it i finally got them to have the black lotus casino call me. They verified my account and told me the payment would be processed with in 48 hours.

it has been the 48 hours and my withdrawal is listed as complete but i have not received a dime of my winnings and now neither casino will answer me. Please help me.

staus Unresolved
$1500
Black Lotus Casino refused to send my winning 100 euro.
Thank you for let me file a complaint.Few days ago I played some free spins into Black Lotus Casino which I had claimed as welcome bonus.I won only 1.60 euro from those 10 lines free spins as playable credits.Lady luck had make me fortunate that day and finally I won 100 euro as withdrawable.I went to to live chat to asking to know which documents should I send in order to verify my account.She asked me to provide a photo id and a utility bill to them by email.So,I had sent those documents and then also requested a withdraw of 100 euro into my Skrill account.Next day I had received a email from them that they had verified my account and also had offered me deposit bonus with codes.So,I logged into casino cashier and tried to deposit 50 euro from my Neteller account which was really unable to deposit from my casino's cashier.Then,Instantly I asked support member to fixed up my deposit method coz I want to claim deposit bonus.There after support team member advised me that may be Neteller method is restricted from my country (lol). But I tried to explain her that I regularly depositing from Neteller method without any trouble experience.In the mean time I was aware that they locked my account because I can't access anything into Black Lotus Casino.Immediately I asked her what caused my account locked suddenly during our chatting?She informed me They won't allow me to play with them Because it was their own decision.I told them I was verified successfully today by them,so what happened now?They did not answer the right way.I have posted some documents as evidences where I was right from every side of terms and conditions.So,why they won't send my winning though they had promised earlier?Help me please if possible.
staus Unresolved
€100

Complaint Statistics

Resolved 1
Avg. Amount $ 1,173
Avg. Complaint Duration 7 days
Avg. Response Time 4 days

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Player rating
5.1/10 25 reviews

Top reviews from our players

One of my friends mentioned the Black Lotus casino and told me that how much he likes their tournaments and invited me to a friendly tournament competition. So I joined them but I was advised to create account in US dollar instead Euro because then I won't be able to participate in any event as they accept only $ as playing currency. They have a cool look Lobby screen but otherwise it's a typical BetOnSoft designed one. At the deposit I was a little bit surprised because the only available method for payment was credit card. I don't know why but I saw the other options there just they weren't activated to use for my account. I deposited only $20 knowing the fee of the tournaments is $10. We registered at the event named Manic Monday Slots tournament where 6 video slot games were allowed to play and the starting balance for all players were set at 1000 credits. We weren't too many as 22-25 players joined the contest.

My first stop was with the Big Game where I played mostly with 40-60 credits per spin but quickly switched to the Lucky Leprechauns that I'm familiar with and like, but this time I wasn't favoured by fortune, though my balance was around 1300 at one point thanks to a rich fee spin play and other little winnings showed up with leprechaun wild symbols but eventually I was success to zeroed my balance just to accept my friend's sarcastic jokes. Meanwhile he played exclusively with Alpha Squad and finished the competition on the 2nd place with another player so the prize of the silver place ($120) was divided between them. There was nothing left to do just to congratulate him and asking a rematch hoping a chance for sweet revenge. I lost a little money here but the enjoyable and fun time I spent at Black Lotus well worth it.

My first impression were good enough to think about returning to Black Lotus with much serious goal as they seemed a very decent place with some great slots and a very good blackjack table.

Hello everyone! I do not know if you read my last reviews, but this is the second month I have decided to try one casino each day. Well, today on my list of casinos I stumbled upon this casino: Black Lotus Casino. I never heard of it but thought it was worth a shot. Plus, it has a grade of 7.3 on askgamblers.com, which is not good, but not the worst either.

The casino’s games are powered by BetOnSoft. My favourite is Microgaming, for various reasons that I do not think need to be explained, since anyone that has little experience with casinos know what i am talking about. The casino’s website is fine. At least it is very well structured so you can find any information fast. The casino can be played only online. The online version is anyway, in my opinion not very helpful, since it is not very comfortable and I always find myself having issues when playing this way. Plus, you can also play at this casino from your mobile device, which I think it is a must in our times.

The casino has a few promotions. The first one triples your money (up to 750) and the second one celebrates every Friday, which matches 100% the deposit.
I decided to deposit 30 euros. I got my 30 euros bonus and started playing some random slots. I found some that were really nice, and some that were not. Also, some slots paid well, while other did not. I played and played and finally got to 100 euros. I instantly clicked on withdraw. While i was doing it, I also contacted the support team to ask about how long it will take to get my money. They said 3 days, but it took 5 in fact.

The casino is fine, but nothing spectacular.
My ratings are as follows:
Software: 8/10 Bet On Soft
Bonuses 7/10
Support:?
Cashouts: 5 days

Aloha players from askgamblers i would like to share my experienced here at Black Lotus Casino and based from my knowledge it is a sister casino of Asia lotus that i played before and i made a review about that casino. This casino is powered by Bet on soft software that's also i experienced their nice slots and good graphics like a five-reel video slots with special features, such as Perfect Date that i played recently :) Small Soldiers had a many featured bonus, Samba Spins and also Legends of Olympia thats the slot that i known because of their popularity :) They also had several classic slots like Piña Nevada, and Cash Pup it is like break da bank and exciting to play :)

When i played here via askgamblers affiliate they offer me a no deposit bonus i think it is a free spin NDB, and I had some problem regarding to the slot that i can play because i find a slot that had more featured bonuses. That bonus that i received is needed a coupon or a code if iv'e not been mistaken i entered that corresponding code into the cashier page. When i claimed iti realized that the 25 free spins have a value of the bet of 1 cent played at a slot with 10 paylines Small Soldiers that the most disappointing moment. Because i won $1.24 on that free spin i am so disappointed because it is like atlantis coupons that they gave everyday or occasionally.

When i lost what i gained to that free spin i decided to deposit $30 and i decided to keep playing the previous games and wagering requirements the wagering requirement equation is 30 x 40 = 1200 and i had a total of $60 credits. When i finished playing thanks for the Small Soldiers featured bonuses because of that i achieved the goal to wager :) YoooHoooo!! and meet the wagering requirements 40x. The other games in the casino I have tested for virtual money. There are slots with extremely had a poor graphics but it is okay to play, the credits that left is $99.2 thats okay i am not greedy to played that money because i want to get their other special offers so i decided to cashout and they need my documents it takes 2 days to be verified and 1 day when i received my payment via neteller e wallet.

I rated this casino 7.5/10 over all including their withdrawal but i like the most istheir sister casino Asia lotus.

Inactive user

Black Lotus is an Bet On Soft Casino and i should really take Attention about the words which a friend gave me on my way, before i wanted to play there.Now i just know why to not playing here at the Slot machines, cause the percentage of winnings are not really high in here.

The slots are really mad and I hadn't win there much Coins in frees pins or Bonus rounds, that i had get while i was spinning the Slots. The bonus rounds have low Winnings in any case and I Hadn't have a big win or fun. I have deposited there one time and i only can recommend that the slots are very bad and not interesting for my opinion.

First i tried the slot machines "Legends of Olympia" and "Samba Spins" cause i was really interested in this Machines, they had waken up something in me but it was a Really big Horror Show to play on this slots and i really freaked out.No one winning, no one good Bonus round , and the animations from this slots are really Kindly Comic style generated. Where is the fun i don't know, there are no Animations and not really good sounds. Which is not rating up my fun lvl . I played the most time Blackjack Roulette or in the Live casino section.I Do not have taken any no deposit bonuses. I made a little deposit from 20 euro and dont had the luck in any case. I can remember that the Software blackjack had hardly abuse my money and i hadn't really much luck or winnings here. I think the Black jack software would be hardly
use a special algorithm style. What ever.
I don't think that i will play here again cause the Slots don't make fun in any case, and the winnings are truly mad.. Never seen anything like this before . the Software is constructed bad and you have to search a lot for the games you wanna play.Or i used the search tool but it really need such time to find the slot where i just wanted to find in this Casino. Why do people play there ?, I don't Know but I Know that this is a really non serious Casino without any good winnings . I Can give the Black Lotus only a little Point to the Customer Support, which is friendly and always there to answer your Questions.

About the deposit bonuses and the wagering i don't want to talk about , but ones you have to know. The wager time is unexpected High . And it could be if you play with bonus money that you wont do finish this wagering .

Black Lotus Casino is the second casino built on the gaming platform BetOnSoft that I get to play into. I remember that about 4 months ago I had the first opportunity to play in such a casino and I was very disappointed with the overall look and the general low quality of the games of this gaming platform. I chose this casino because of the 25 free spins promotion that was advertised on the AskGamblers pages.

As soon as I registered into and entered the casino lobby I remembered the questionable quality of its slots. I stop here a bit to say a word about the general appearance of the casino for a new player at the first view. Navigating between different games is very difficult and the games are presented one after another not even grouped by category. It took me more than 5 minutes, and I had serious trouble to locate the only available slot to play the bonus. This bonus I received without problems after entering the corresponding code into the cashier page. But just as in the previous casino, I realized that the 25 free spins have a value of the bet of 1 cent played at a slot with 10 paylines (Small Soldiers). Like how much you want to win if you play for 2.5 USD? I have gained about 5 USD (probably I was lucky) and I decided to keep playing until I finish the money or I meet the wagering requirements (40x). Of course I had bad luck and I finished all the money I previously won in just 10 spins. The other games in the casino I have tested for virtual money.

There are slots with extreme poor graphics(see Tails of New York), and slots having acceptable graphics (see Arcadia 3D) but all slots have very small gains and are very hard to follow. In terms of other categories games their graphics are a bit better, but the overall look of somewhat poor games remains. As an example, at Blackjack and Three Cards poker the dealer moves very slow.

At the end, still a good word for the online support which responded quite quickly to the questions that I had. So a casino that I am inclined to categorize in the poor casinos category without much appeal ses and without too many promotions available.

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