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Blacklisted

Black Lotus Casino is a brand operated under the Genesys Affiliates program, a program that has been blacklisted due to the usage of unethical business practices in its relationship with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments and unprofessional behavior.

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Black Lotus Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 25 reviews
5.1/10
25 reviews
Complaint Response 9 complaints
4 days avg. 9 complaints
What we like
  • Fully optimised mobile experience
  • Large selection of all types of games from BetOnSoft
  • Live chat service available 24/7
  • Secured with SSL encryption
  • Proven fair by iTech Labs
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Black Lotus Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.blacklotuscasino.com/en-US/
Established
2012
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Crypto Casino

Black Lotus Casino is a sleek online casino available for both desktop and mobile users. It is powered by Saucify (BetOnSoft), an online gambling platform with years of experience in the industry. The casino holds an online gaming license from the jurisdiction of Curacao.

Restricted Countries

As part of its gaming license, the casino cannot accept players from certain countries, including, but not limited to Estonia, France, Spain, Sweden, Italy, the Netherlands, the United Kingdom and South Africa. For the full list of restricted countries, please refer to the 'more casino details' tab.

Mobile Gaming

Each game featured in the Black Lotus Casino's catalogue can be accessed and played directly via smartphones, tablets or any other mobile device without the need to install additional software. Games are fully optimised for mobile devices and run smoothly on all major operating systems.

Security and Fairness

The Black Lotus Casino network is protected with all the necessary security measures. This includes SSL encryption, a technology used to protect your password, personal information, credit card data, and other sensitive details. It works by obscuring your information as it travels to their servers, ensuring that no one can read it.

The BetOnSoft platform used at Black Lotus Casino has been proven fair by iTech Labs, which granted casino with RNG Certificate.

StallCation

Complaints

Read the complaints other players have left for Black Lotus Casino. Learn more about complaints.

Show all complaints
Black Lotus Casino - Dragging their feet on my $1,500 withdrawal request

On April 08th of this year, (last week), I was in Florida meeting my in-laws for the first time and i searched for real money online casinos and found the black lotus casino. I deposited 90 dollars worth of bitcoin and i HIT 1800 on the stampede game. I did not claim any bonus so the 1800 was won strictly on my 90 dollar deposit. I immediately withdrew 1500 in bitcoin to my personal wallet. I got what I can only assume was an automated congratulatory email response from the black lotus casino requesting my KYC details. They wanted my id my proof of address and a pic of my debit card which i thought was weird seeing as it was strictly a bitcoin transaction no debit card was used.

So i explained my situation about living in Texas but physically being in Pensacola Florida. I sent the front and back of my Texas ID I sent in a pic of my debit card to my bbva bank account that is also registered to the same address as my id, and i sent in a pic of my boarding pass and flight itenerary. I was so excited having heard from them so soon i figured the payout would be quick. Until i went the first 48 hours without so much as an acknowledgement that they received my KYC.

I could not get them to answer me on the live chat option or any of my emails.... I even tried calling at least a half dozen times and got nothing but an answering machine. I had the money back up to 1200 a few times over the next 3 days and would have cashed it out had the black lotus casino responded to me at all.

So over the next couple days i searched for another casino and found the lucky creek casino which i did not know at the time but is a sister casino to the black lotus. So i was able to get their live chat team to answer and i told them my situation and after 3 hours of 3 or 4 different chat agents and a day and half of pursuing it i finally got them to have the black lotus casino call me. They verified my account and told me the payment would be processed with in 48 hours.

it has been the 48 hours and my withdrawal is listed as complete but i have not received a dime of my winnings and now neither casino will answer me. Please help me.

staus Unresolved
$1500
Black Lotus Casino refused to send my winning 100 euro.
Thank you for let me file a complaint.Few days ago I played some free spins into Black Lotus Casino which I had claimed as welcome bonus.I won only 1.60 euro from those 10 lines free spins as playable credits.Lady luck had make me fortunate that day and finally I won 100 euro as withdrawable.I went to to live chat to asking to know which documents should I send in order to verify my account.She asked me to provide a photo id and a utility bill to them by email.So,I had sent those documents and then also requested a withdraw of 100 euro into my Skrill account.Next day I had received a email from them that they had verified my account and also had offered me deposit bonus with codes.So,I logged into casino cashier and tried to deposit 50 euro from my Neteller account which was really unable to deposit from my casino's cashier.Then,Instantly I asked support member to fixed up my deposit method coz I want to claim deposit bonus.There after support team member advised me that may be Neteller method is restricted from my country (lol). But I tried to explain her that I regularly depositing from Neteller method without any trouble experience.In the mean time I was aware that they locked my account because I can't access anything into Black Lotus Casino.Immediately I asked her what caused my account locked suddenly during our chatting?She informed me They won't allow me to play with them Because it was their own decision.I told them I was verified successfully today by them,so what happened now?They did not answer the right way.I have posted some documents as evidences where I was right from every side of terms and conditions.So,why they won't send my winning though they had promised earlier?Help me please if possible.
staus Unresolved
€100

Complaint Statistics

Resolved 1
Avg. Amount $ 1,173
Avg. Complaint Duration 7 days
Avg. Response Time 4 days

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Player rating
5.1/10 25 reviews

Top reviews from our players

This casino was a very multiple talented casino that accepts players around the world including U.S players!

BetOnSoft casino is not uncommon for players who are in years lingering in the online gambling industry, like also you will enjoy a BetOnSoft casino if it has a decent diverse range of casino games and they have a real time pay outs cause that's what it takes to be consider as a modest casino! Well, Black Lotus casino got it all that's why it's a honor to play Black Lotus casino for they're great for basic feature of a casino!If you will redirect to their website you will have a sign up bonus of triple deposit bonus! It's not prohibited if you will try it just like me when I get their 200% sign up bonus I just deposited a minimum $20 and enjoyed the over all bonus of $60 with the wagering of fourty times so you will have a long time playing it for the required days of that bonus!

Aside from this features the Black Lotus Casino have a friendly support customer service that you can instantly access the contrary is that they always have a bunch of customers that always on a queue and I don't always have the patience to wait for it cause it's so many! The bonuses was sufficient for the players but not greater for choosing different kinds of bonus. I just need to clarify that some onuses was in a type of a code and you will have to enter it through the casino's main page.

The downside of this casino is that they payment system I will admit that I just withdraw a few times from their casino but from my experience they always process it lately even though I just withdraw a small amount of credits. My remarks you just need to be cautious and try first their service but I will say that they're fine!

I really like the tournaments held at Black Lotus. However after placing in a tournament I was told I couldn't play in another until I made a deposit. No problem... or so I thought.

Wow. What an experience. Ok so I won $20 in a freeroll tournament. They also have a triple your deposit bonus for first deposit. I am anxious to try a new system out and I am excited to deposit $25 to get $95 to play at this casino that has good reviews. First problem I encounter is they only take visa. I have a mastercard. Support suggests that I purchase a visa gift card in order to deposit. (they accept mastercard btw, but not from first deposit for some reason.)Ok so I buy the visa card. After putting in my information the card is locked. I see it but I am unable to select it to make my deposit. It says the card is under review. I try to contact customer service .. I finally get through to them 12 hours later. the following is the conversation i had with customer service.

Stefanie
Welcome to Lotus
How can I assist you today?

Jason
Hi Stefanie.. I am trying to make a deposit with a virtual visa card but it says the card is under review

Stefanie
Hi Jason.

Jason
I have a mastercard and that wouldn't work so was told if I bought a virtual visa card that would work


Stefanie
I am just busy checking for you.

Jason
thank you

Stefanie
I hope that you are well.

Jason
I am thanks..

Stefanie
Kindly refresh your casino account then try to use the card.

Stefanie
You can claim an 80% match twice today using the code:CLAIMTHU

Jason
ok thanks a lot for your help!

Stefanie
It is a pleasure.
1 hours, 30 minutes ago

Stefanie
Welcome to Lotus
How can I assist you today?

Stefanie
Hello Jason, how are you doing today ?

Jason
hello again.. my deposit didn't go through =(

Jason
I am looking at the available balance online right now and the funds are there.

Stefanie
I am sorry Jason, please try again for me.

Jason
no problem..
1 hours, 20 minutes ago

Stefanie
Welcome to Lotus
How can I assist you today?

Stefanie
Hi Jason.

Jason
hello again... after filling in my information it said that I have already registered the card, but there isn't an option to select it at the first deposit screen, it just has visa credit and visa debit as the options.....

Stefanie
I am just trying to find some more details on the error you are receiving.

Jason
thank you ...

Stefanie
Your card is still loaded on my side.

Stefanie
Did you want to remove it and try depositing again?

Jason
sure... its not showing on my side.. except after I fill in all the info and then it says I already registered it

Stefanie
Can I have the last 4 numbers?

Jason
3627

Stefanie
Log out of the casino. Log back in. Then load the card details. Give it about 10 minutes before you deposit again.

Jason
ok thanks again for your help
33 minutes ago

Stefanie
Welcome to Lotus
How can I assist you today?

Jason
my card isn't showing on my side, again after entering all my info it says it's already registered lol...

Stefanie
Hi Jason.

Jason
hello again...

Stefanie
Kindly make sure that your card name and casino account name are the same.

Stefanie
I have removed the card.

Stefanie
Name and last name must be the same.

Stefanie
Not J Basye and Jason Basye

Jason
well it's a virtual card .. when i select gift card the casino automatically puts J Basye in the field, and I can't change it... the card online says Entropay user

Stefanie
Okay I understand.

Jason
are you ready to give up lol? I know I am getting close

Stefanie
No.

Stefanie
Just refresh and try registering the details again.

Jason
I just have read good reviews on your casino, which is rare, so I really wanted to play here

Jason
yes mam I'll try again

Stefanie
I think you should try a gift card or prepaid card.

Jason
that is what this is

Stefanie
Okay.

Jason
i'll try again... should I give it 10 minutes again

Stefanie
Yes.

After logging back in i receive this message:
Greetings from Lotus.We have noticed that you registered cards ending #3627 on your casino account.This card is in the name: J BasyePlease note that the name of the account holder must be the same as the players name on your casino account.
This procedure is in place to protect the card holder, account holder and the casino.
We have therefore deleted the card from your casino account.Please note that we will allow you to use this card to make deposits with us BUT we require the following documents from you:
1. Copy of your Driver's license and the card holders drivers license
2. Copy of a Utility Bill in your name, not older than 3 months
3. Front and signed back copy of the card:
For your security: please block out the middle 8 digits on the front of the card and the CVV number on the back of the card
4. Signed and dated letter of Authorization from the card holder confirming that you are allowed to use this card, on your casino account:
5. Authorized Deposit Report that was sent to you as a separate e-mail
You are more than welcome to scan the documents and e-mail these to us, in jpeg format to our support desk.
(Please consider taking a close up picture of the documents, load this onto your PC and you can e-mail these to us)
We will also accept faxed copies of the documents - please fax these through to one of the fax number listed below.
In order to continue depositing at the casino, you can go ahead and register a new card, in your name, via the casino banking page and use this to make deposits with us.
If you have ANY questions and should you require more information, please contact us via our live chat service, e-mail or telephone and we will try our best to assist you.
Regards
Stefanie Mills

Jason
ok
Please wait for an operator to respond.
You are now chatting to "Stefanie"

Stefanie:
Welcome to Lotus
How can I assist you today?

Jason:
Front and signed back copy of the card:
For your security: please block out the middle 8 digits on the front of the card and the CVV number on the back of the card .. I can't scan the card because it's a virtual card I bought online. There is not an actual physical card. I have a picture of a card on the banks website but it says ENTROPAY USER where the name should go. The casino automatically put J Basye as the name of the card when I selected gift card. I typed Jason Basye but when gift card was selected J Basye was put in the field automatically, without giving me the ability to change it.

Jason:
I have never had so much trouble trying to give someone money before lol.

Jason:
I am the card holder.

Jason:
I bought this card with my mastercard so that I could play at your casino..


Stefanie:
Kindly send us the required documents as advised. Don't mind the name details.
Is it just me or was she not listening to what I was saying? Anyways I'm taking my card somewhere else lol.I can't even rate the casino because I didn't get to play. What a disapointment and a waste of time
g

I am always hearing about new casinos in this industry through some forums and black lotus casino is one of them. Supported by the bet on soft platform which is also gaining in this industry very nicely and has a very nice and large selection of games. I like to see Asian casinos doing well and it is very amazing to see this casino to be in the race of best casinos. I had gotten free chips on this casino site through that forum so i decided to join this casino site as their is no harm in playing with free money. Free money i used them to try their slot games and all and found them so nice that i finally decided to deposit some money in their casino site as i always lose my free money in trying games and testing every thing about a casino site.

I got a very nice 200% match up bonus for the very first deposit i did in this casino site. They have nice games but they do not have much famous slots and that was something new for me because i always spend most of my time with games which are known to me and try them . They have a very good interface and support staff for Asian casino and i liked it a lot and they were very fast and helped me every time i needed them . Their Spartans game was very nice and i won money on that game. I think they should collaborate with other platforms as well so that they can bring in some nice games to this casino site.

I had lost my deposit on this casino site so do not know about their withdrawal process so would not say anything about it. I would rate this casino 7 out of 10.

Black Lotus Asia Casino is a sister casino of Lotus Asia Casino launched in 2013, operated by Taj Asia Enterprises N.V and powered by Lotus Players Club. They have kept its layout black with golden coins that give it a royal look.

As I was already member of Lotus Asia Casino so there was an option to migrate my account to Black Lotus Casino when I tried to join the casino. I had a no deposit bonus code to play Max Cash Video Slot so I tried to claim that code first. It worked for me and I won $10.50 with that but as I couldn’t match the wagering requirement so lost all money at some point. Later I visited their website to see what kinds of promotional and bonus offers they have for new players. They are giving 200% Welcome Match Bonus up to $500 to every player who join their casino. I decided to give them a try with $50 deposit. They tripled my first deposit and it became $150 ($50 my actual deposit & $100 bonus money) to play with. It kept me busy at least for 3 hours but I would suggest not playing with bonus money because of high play through requirement. It’s bit difficult to meet 40X playthrough requirement.

Later I contact support team for some free spins. They did award me with 20 Free Spins on Big Game Video slot and suggested me to claim TGIF500 bonus code which was 100% Match Bonus valid on every Friday. I had a brief conversation with their support team regarding current running bonus and promotional offers. There are many offers always going on day to day basis.

Multiple playing options are available at Black Lotus Casino, like you can download it to your laptop that may be of Windows and Mac. It won’t take more than 2 minutes. Alternatively you may play instantly with instant play option. Mobile gaming option is also available but same as Lotus Asia Casino, number of games are less in mobile version.

My rating to:
• Customer Support: 10/10
• Bonus Offers: 7/10
• Security: 8/10
• Games: 8/10

I highly recommend this casino to try your luck once.

Black Lotus Asia Casino use only Bet on Soft platform.This kind of casinos were my favorite last year so i can say that i am a member of any of them. As i recall last year this casinos were more generous ,I am talking about the welcome offer of free chips,so as i can see they are tight a bit this year.So when i sign up they were giving like every Bet on Soft Casinos,oh except Slotter Casino i think that they are the tightest casino on this group,a free chip so you can test their slots.

So like a said they were my favorites,well before i discovered the Netent games,so i decide to join this casino. Well actually whenever there is free spins,or chip i always try them ,like try before you buy lol. I saw on one site a banner of them for 25 free chip,just to join them which i did.So my favorites game s here is number one Age of Spartans ,this game has bring me a lot of winnings on the freeroll tournaments ,which i won on Black Lotus and Lotus Asia ,which i still play them every week,but when it comes to real money i never won anything.

But as i said i love this game so i played till the end .I didnt make the wagering,actually i was very far from it ,but i got once the free spins feature but didnt win anything big ,so i played for a while and lost it all.I only deposited here once but so far i never managed to cashout from free chip or from the tournaments.I think Black Lotus is solid casino to play,like first it ry to find something but didnt find anything bed about them and because i have 2 friends who love their games and they are regular depositors their and cashed out many times from them,so i do trust them.About the chat support ,i think that every Bet on Soft casino has great support ,nice and professional .

i signed up at this casino and tried the bonuscode before and after i made a deposit and it didnt work. i tried to ask livehelp what to do but the respons to so long i played up my amount. then i tried to contact livehelp again and they couldnt help but advised me to make a new deposit then i maybe will get the bonus? the only thing livehelp was able to give me was free spins and only if i verified my account using telephone call.

i will certainly not recommend this casino til anyone

I downloaded the casino and got fifty free spins ... which i thought would be fun and interesting...but dis appointment came to me as i realized that i was only playing for one cent and one line ...i think i won a dollar ninety one now what kind of gaming experience is that.... i am by no means the person that has lady luck on there side...lol

I don't think that i will play here again cause the Slots are not fun in any case, and
the winnings arevery bad..cant say i have seen anything like this before. The Software is constructed bad and you have to search a lot for the games you want play. I used the search tool but it really need such time to find the slot where i just wanted to find in this Casino. Black Lotus can be very persistent on their emails Why do people play there ?, free spins lure people in. My first impressions were good enough to think about returning to Black Lotus with much serious goal as they seemed a very decent place time will tell. At the end, still a good word for the online support which responded quite quickly to the questions that I had.

its hard to b able to right a review about black lotus when u get 50 free spins and it only pays .94 !!! how do u give a honest review with that!

Here at black lotus casino i made my few deposits. seeing some were reasonable and quite decent. i used my welcome package very quickly. everything seems quite ok with this casino, sister casino to the lotus asia casino. they offer their loyal players ok matches ranging from 50% to 100% quite ok if you ask me. they even throw in a few times some emails of 500% match offers to try new games which was excellent i took full advantage of these rate straight away! those were cool to have the 500% matches i was was so thrilled to have such longer gaming experience with them. they offered me this twice for their new games. wow such wonderful matches that offend.

once in a while they will text you messages also about free spins on your account and to use a certain code for them. the code was BLCMOB10 or something for 10 free to try on your mobile and for BLCFREE50 with invite code was for 50 free spins to try out with some free spins. it was awesome. i sure hope they continue to do so much for their depositing players and in the future im so sure the depositing players will do the same to them!

they do offer good things although i never cashed out yet a them both black lotus casino and lotus asis. i only just deposited with the so couldnt really say about their with draws yet. as a matter of fact ive been depositing at all be on soft casinos im vip at atlantis casino and treasure jackpots casino but i still never made only cash out yet. not even my own deposit to say how the process of cash out is. thats how i feel you never win enough on bet on soft software. yes i played high and low. maybe winning a little over 1500-1800 in my experience but as i continued to play the more it took back so to me over all my deposits thats not enough win for me to say cash out. Until its over 6000 then i will cash out. to say it will never happen so i donate to these casinos bet on soft casinos software whenever im bored. rank on this casino id say a 7 out of ten simply doesnt pay out enough to even consider a cashout.

Otherwise i would rank a 8 lol but ok its up to you to decide if this casino is really right for you. good luck folks and happy gaming!

Inactive user

Black Lotus can be very persistent on their emails like an annoying cage of monkeys in a zoo making noises and sounds watching them for a relentless 20 minutes just for the entertainment and well...for the kids. Now to begin my story I once had a few deposits already placed about three in total from when I begun.

The first deposit came for a minimum deposit matched with their 200% because I wanted to try out this casino plus admitting that the Betonsoft games do get me interested sometimes...okay on some occasions...there you happy I said that? They can't be very thrilling like the famous Microgaming slots known for it's high winnings and that's not all it even can come from video pokers too! The power to climb high is what I'm looking for and sadly Betonsoft slots don't deliver what Microgaming could! I wagered my entire bonus on one game called Legends of Olympia for $1 per spin for this 50 payline slot for an hour or two only to deduct everything to zero!

My second deposit came at a larger deposit for $50 only to have it defeated once more on this same slot because I wanted to fight the odds once more! Sometimes it's hard to let go of a fight and by going at it again I didn't learn my lesson...until my third deposit. Finally my last deposit of $50 took a better toll removing myself from the harm that Legends of Olympia caused me and went for City of Gold on a $1 per spin giving me not only excitement but 4 digit winnings that were almost going very well for me...in cycles. $19.50 on one spin then $40.80 10 spins later and bonuses inside were great! I wasn't into the free spins so I won't discuss that! The bonus was hard but worth it turning valves left or right after much collection of gold orbs to orient the flow of gold and gain richness from within! Once done with the ancient City of Gold I increased my funds further turning to Video pokers and Blackjack raising my balance to a nice $207 that made up for my first two failed deposits. (sighs) Luck once again screwed me over then rewarded me after 3 deposit attempts on this casino! Persistence can pay off at anytime judging by what I experienced!

Occasionally nowadays Black Lotus sends Free spins on select slots while offering unusual bonuses that aren't considered worthwhile! I sometimes take them and at other times leave them be for they aren't worth using. I can give Black Lotus an 8.7 out of 10! The missing points were caused by support not being able to help me when I needed it!

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