Black Lotus Casino

I have three pending payments that have not been paid out

$600

Is like to file a complaint against Black Lotus Casino. I have three pending payments that have not been payed out. The oldest dated 4/8/2026. I have tried multiple times to get a set date on when my winnings would be deposited but I am not given one. All the agents that I've contacted online as well as the emails I've received say the same thing. " Congratulations on my win and that the withdrawal is in flushed status and is being reviewed by the finance department n will soon be deposited. I have tried by all means to see if I can get a deposit date but no date is given .

I have the screen the screenshots where I've contacted live agents as well as the emails sent from the casino team all apologizing for the delay and that not to worry the deposit will go through once finalized. I just need to know where I can upload the screenshot. Thank you very much. Please reach out with what else I can do or send so I can have the casino release my winnings. Thank you

$530

60 Days of excuses

I am formally warning all players to stay away from Black Lotus Casino. I have a pending withdrawal from March 17th—nearly two months ago—and the only response I receive from support is System Error or bank error each time I ask for a withdrawal again. I have asked about the alternative payout again and an excuse about the finance department handling.

Let’s be clear: A "system error" does not last for eight weeks. This is a deliberate withholding of funds from a clean cash deposit. I have no active bonuses, I have cleared all KYC verification, and my account is fully eligible for payout.

By claiming a "system error" for 60 days, Black Lotus is essentially admitting their platform is either insolvent or fundamentally broken. Either way, they are currently in possession of my money and are refusing to return it.

I won and requested a withdrawal on April 22. On the 24th I checked the status and it said “flushed.” I inquired and was told that meant approved and would pay soon. A couple days later I inquired again and was told to wait three business days, but they would contact finance and escalate issue. Couple days later I was told it would pay soon. The next time I asked I was told that it had only been a couple of business days and it would pay after three and he told me my other inquiries were never escalated because there was no need. I waited a couple days and again was told it would be escalated. It has now been 10 days, I inquired again and was told they don’t know why it hasn’t paid, but they will escalate. I responded it had supposedly been escalated four times already with no word. A supervisor can only and promised she would inquire and let me know. I waited all day and never heard from them again. They said I can’t do anything or talk to finance myself. I’ve been lied to several times and told various lies as to why they haven’t paid me. Their policy is three business days, it’s been at least six or seven and no indication that any payment will be paid to me.

$1,001

Wont pay winnings

I would like to have my withdrawal as quickly as possible

Starting on 5/18 to make a withdrawal it was reversed 5 times before being accepted by casino only due to I had to open an account with one of their listed banks even though my bank did accept international transfers. It was processed on 6/9 and approved on 6/12 for $1000 casino claims for it to be 7-10 business days which would have been 6/27.

The account I had opened was closed by the bank but bank stated transfer would return back to casino. If it takes 7-10 business days it should be in my casino account by 7/11.

I've asked the casino for the MT103 to trace the transfer to show i never received it they haven't been able to produce it.

I believe that is how the scam is done they make you open an account with their approved banks and then bank closes it and the casino keeps your money. I would like to have my withdrawal and as quickly as possible.

$1,000

Black Lotus Fraud

I hit a jackpot for $10k on a loyalty reward bonus game. The games while pending tell the bonus amount, playthrough and maximum cash out on the bonuses page. 2 minutes after I hit I get a random email saying max cashouts on every bonus they have is 150. I had checked just before playing and have had dozens of bonuses just like this one. They wouldn't even acknowledge having a section that displays the max cashout on pending bonus but I have a screenshot of it. They just went into repetitive nonsense when confronted. They owe me about 5500 dollars. They did this before when I hit 20k on a machine and changed the amount I could cash out from 10k to 3500 a week. That time I didn't have the screenshot. It can't be both 150 and unlimited. Period

Still not processing my $800 withdrawal

$5,500

I cashed out 800 on 6/16/21 and still have not got anything they won't talk to me every time I speak to them on chat they disconnect the call see screenshot I have made multiple attempts to resolve this issue and nobody can tell me why it has not been approved. I sent screenshot of the email after I cashed out and one of my many attempts to contact support thru chat and email. Please help I was told 3 to 4 business days at max. It far past that. I have tried everything to get them to tell me why I have not gotten my winnings. Thank you.

Dragging their feet on my $1,500 withdrawal request

$800

On April 08th of this year, (last week), I was in Florida meeting my in-laws for the first time and i searched for real money online casinos and found the black lotus casino. I deposited 90 dollars worth of bitcoin and i HIT 1800 on the stampede game. I did not claim any bonus so the 1800 was won strictly on my 90 dollar deposit. I immediately withdrew 1500 in bitcoin to my personal wallet. I got what I can only assume was an automated congratulatory email response from the black lotus casino requesting my KYC details. They wanted my id my proof of address and a pic of my debit card which i thought was weird seeing as it was strictly a bitcoin transaction no debit card was used.

So i explained my situation about living in Texas but physically being in Pensacola Florida. I sent the front and back of my Texas ID I sent in a pic of my debit card to my bbva bank account that is also registered to the same address as my id, and i sent in a pic of my boarding pass and flight itenerary. I was so excited having heard from them so soon i figured the payout would be quick. Until i went the first 48 hours without so much as an acknowledgement that they received my KYC.

I could not get them to answer me on the live chat option or any of my emails.... I even tried calling at least a half dozen times and got nothing but an answering machine. I had the money back up to 1200 a few times over the next 3 days and would have cashed it out had the black lotus casino responded to me at all.

So over the next couple days i searched for another casino and found the lucky creek casino which i did not know at the time but is a sister casino to the black lotus. So i was able to get their live chat team to answer and i told them my situation and after 3 hours of 3 or 4 different chat agents and a day and half of pursuing it i finally got them to have the black lotus casino call me. They verified my account and told me the payment would be processed with in 48 hours.

it has been the 48 hours and my withdrawal is listed as complete but i have not received a dime of my winnings and now neither casino will answer me. Please help me.

Refused to honor withdrawal due to unjustified accusations

$1,500

They refused to honor my withdrawal of $400 saying I did a violation saying I have two accounts but what's so funny is that they trying say that the second one is in a guy's name which doesn't make sense cause I'm clearly not a guy and how would I cash out if I won have to show proof of identity!! They just don't want to pay cause didn't come up with this stuff until I verified everything and was time to pay I even asked them to show me proof of this guy and refused

i still didn't received my withdrawal.. fisrt my verification for withdrawing wasn't completed, nothing bad i send them the documents they asked and an opertor in chat said the problem was fixed my pending time of 72hours was passed and i would receive my winnings in the next 96 hours.. now we're about 2 weeks further and the livechat won't answer me anymore, there was a message i'd have to send a mail i did send them 2 mails and never received an answer...

$400

Withdrawal not received

€150

Black Lotus Casino Complaint Stats

Resolved 5 / 13

Avg. Amount $976

Avg. Complaint Duration 8 days

Avg. Response Time 3 days

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Player Rating

5.1/10 ● 25 reviews

Top reviews from our players

MacdoniS

10 years ago

6/10

This casino was a very multiple talented casino that accepts players around the world including U.S players!

BetOnSoft casino is not uncommon for players who are in years lingering in the online gambling industry, like also you will enjoy a BetOnSoft casino if it has a decent diverse range of casino games and they have a real time pay outs cause that's what it takes to be consider as a modest casino! Well, Black Lotus casino got it all that's why it's a honor to play Black Lotus casino for they're great for basic feature of a casino!If you will redirect to their website you will have a sign up bonus of triple deposit bonus! It's not prohibited if you will try it just like me when I get their 200% sign up bonus I just deposited a minimum $20 and enjoyed the over all bonus of $60 with the wagering of fourty times so you will have a long time playing it for the required days of that bonus!

Aside from this features the Black Lotus Casino have a friendly support customer service that you can instantly access the contrary is that they always have a bunch of customers that always on a queue and I don't always have the patience to wait for it cause it's so many! The bonuses was sufficient for the players but not greater for choosing different kinds of bonus. I just need to clarify that some onuses was in a type of a code and you will have to enter it through the casino's main page.

The downside of this casino is that they payment system I will admit that I just withdraw a few times from their casino but from my experience they always process it lately even though I just withdraw a small amount of credits. My remarks you just need to be cautious and try first their service but I will say that they're fine!

Memphixx

11 years ago

1/10

I really like the tournaments held at Black Lotus. However after placing in a tournament I was told I couldn't play in another until I made a deposit. No problem... or so I thought.

Wow. What an experience. Ok so I won $20 in a freeroll tournament. They also have a triple your deposit bonus for first deposit. I am anxious to try a new system out and I am excited to deposit $25 to get $95 to play at this casino that has good reviews. First problem I encounter is they only take visa. I have a mastercard. Support suggests that I purchase a visa gift card in order to deposit. (they accept mastercard btw, but not from first deposit for some reason.)Ok so I buy the visa card. After putting in my information the card is locked. I see it but I am unable to select it to make my deposit. It says the card is under review. I try to contact customer service .. I finally get through to them 12 hours later. the following is the conversation i had with customer service.

Stefanie
Welcome to Lotus
How can I assist you today?

Jason
Hi Stefanie.. I am trying to make a deposit with a virtual visa card but it says the card is under review

Stefanie
Hi Jason.

Jason
I have a mastercard and that wouldn't work so was told if I bought a virtual visa card that would work

Stefanie
I am just busy checking for you.

Jason
thank you

Stefanie
I hope that you are well.

Jason
I am thanks..

Stefanie
Kindly refresh your casino account then try to use the card.

Stefanie
You can claim an 80% match twice today using the code:CLAIMTHU

Jason
ok thanks a lot for your help!

Stefanie
It is a pleasure.
1 hours, 30 minutes ago

Stefanie
Welcome to Lotus
How can I assist you today?

Stefanie
Hello Jason, how are you doing today ?

Jason
hello again.. my deposit didn't go through =(

Jason
I am looking at the available balance online right now and the funds are there.

Stefanie
I am sorry Jason, please try again for me.

Jason
no problem..
1 hours, 20 minutes ago

Stefanie
Welcome to Lotus
How can I assist you today?

Stefanie
Hi Jason.

Jason
hello again... after filling in my information it said that I have already registered the card, but there isn't an option to select it at the first deposit screen, it just has visa credit and visa debit as the options.....

Stefanie
I am just trying to find some more details on the error you are receiving.

Jason
thank you ...

Stefanie
Your card is still loaded on my side.

Stefanie
Did you want to remove it and try depositing again?

Jason
sure... its not showing on my side.. except after I fill in all the info and then it says I already registered it

Stefanie
Can I have the last 4 numbers?

Jason
3627

Stefanie
Log out of the casino. Log back in. Then load the card details. Give it about 10 minutes before you deposit again.

Jason
ok thanks again for your help
33 minutes ago

Stefanie
Welcome to Lotus
How can I assist you today?

Jason
my card isn't showing on my side, again after entering all my info it says it's already registered lol...

Stefanie
Hi Jason.

Jason
hello again...

Stefanie
Kindly make sure that your card name and casino account name are the same.

Stefanie
I have removed the card.

Stefanie
Name and last name must be the same.

Stefanie
Not J Basye and Jason Basye

Jason
well it's a virtual card .. when i select gift card the casino automatically puts J Basye in the field, and I can't change it... the card online says Entropay user

Stefanie
Okay I understand.

Jason
are you ready to give up lol? I know I am getting close

Stefanie
No.

Stefanie
Just refresh and try registering the details again.

Jason
I just have read good reviews on your casino, which is rare, so I really wanted to play here

Jason
yes mam I'll try again

Stefanie
I think you should try a gift card or prepaid card.

Jason
that is what this is

Stefanie
Okay.

Jason
i'll try again... should I give it 10 minutes again

Stefanie
Yes.

After logging back in i receive this message:
Greetings from Lotus.We have noticed that you registered cards ending #3627 on your casino account.This card is in the name: J BasyePlease note that the name of the account holder must be the same as the players name on your casino account.
This procedure is in place to protect the card holder, account holder and the casino.
We have therefore deleted the card from your casino account.Please note that we will allow you to use this card to make deposits with us BUT we require the following documents from you:
1. Copy of your Driver's license and the card holders drivers license
2. Copy of a Utility Bill in your name, not older than 3 months
3. Front and signed back copy of the card:
For your security: please block out the middle 8 digits on the front of the card and the CVV number on the back of the card
4. Signed and dated letter of Authorization from the card holder confirming that you are allowed to use this card, on your casino account:
5. Authorized Deposit Report that was sent to you as a separate e-mail
You are more than welcome to scan the documents and e-mail these to us, in jpeg format to our support desk.
(Please consider taking a close up picture of the documents, load this onto your PC and you can e-mail these to us)
We will also accept faxed copies of the documents - please fax these through to one of the fax number listed below.
In order to continue depositing at the casino, you can go ahead and register a new card, in your name, via the casino banking page and use this to make deposits with us.
If you have ANY questions and should you require more information, please contact us via our live chat service, e-mail or telephone and we will try our best to assist you.
Regards
Stefanie Mills

Jason
ok
Please wait for an operator to respond.
You are now chatting to "Stefanie"

Stefanie:
Welcome to Lotus
How can I assist you today?

Jason:
Front and signed back copy of the card:
For your security: please block out the middle 8 digits on the front of the card and the CVV number on the back of the card .. I can't scan the card because it's a virtual card I bought online. There is not an actual physical card. I have a picture of a card on the banks website but it says ENTROPAY USER where the name should go. The casino automatically put J Basye as the name of the card when I selected gift card. I typed Jason Basye but when gift card was selected J Basye was put in the field automatically, without giving me the ability to change it.

Jason:
I have never had so much trouble trying to give someone money before lol.

Jason:
I am the card holder.

Jason:
I bought this card with my mastercard so that I could play at your casino..

Stefanie:
Kindly send us the required documents as advised. Don't mind the name details.
Is it just me or was she not listening to what I was saying? Anyways I'm taking my card somewhere else lol.I can't even rate the casino because I didn't get to play. What a disapointment and a waste of time
g

nikita11

7/10

I am always hearing about new casinos in this industry through some forums and black lotus casino is one of them. Supported by the bet on soft platform which is also gaining in this industry very nicely and has a very nice and large selection of games. I like to see Asian casinos doing well and it is very amazing to see this casino to be in the race of best casinos. I had gotten free chips on this casino site through that forum so i decided to join this casino site as their is no harm in playing with free money. Free money i used them to try their slot games and all and found them so nice that i finally decided to deposit some money in their casino site as i always lose my free money in trying games and testing every thing about a casino site.

I got a very nice 200% match up bonus for the very first deposit i did in this casino site. They have nice games but they do not have much famous slots and that was something new for me because i always spend most of my time with games which are known to me and try them . They have a very good interface and support staff for Asian casino and i liked it a lot and they were very fast and helped me every time i needed them . Their Spartans game was very nice and i won money on that game. I think they should collaborate with other platforms as well so that they can bring in some nice games to this casino site.

I had lost my deposit on this casino site so do not know about their withdrawal process so would not say anything about it. I would rate this casino 7 out of 10.

flint

8/10

Black Lotus Asia Casino is a sister casino of Lotus Asia Casino launched in 2013, operated by Taj Asia Enterprises N.V and powered by Lotus Players Club. They have kept its layout black with golden coins that give it a royal look.

As I was already member of Lotus Asia Casino so there was an option to migrate my account to Black Lotus Casino when I tried to join the casino. I had a no deposit bonus code to play Max Cash Video Slot so I tried to claim that code first. It worked for me and I won $10.50 with that but as I couldn’t match the wagering requirement so lost all money at some point. Later I visited their website to see what kinds of promotional and bonus offers they have for new players. They are giving 200% Welcome Match Bonus up to $500 to every player who join their casino. I decided to give them a try with $50 deposit. They tripled my first deposit and it became $150 ($50 my actual deposit & $100 bonus money) to play with. It kept me busy at least for 3 hours but I would suggest not playing with bonus money because of high play through requirement. It’s bit difficult to meet 40X playthrough requirement.

Later I contact support team for some free spins. They did award me with 20 Free Spins on Big Game Video slot and suggested me to claim TGIF500 bonus code which was 100% Match Bonus valid on every Friday. I had a brief conversation with their support team regarding current running bonus and promotional offers. There are many offers always going on day to day basis.

Multiple playing options are available at Black Lotus Casino, like you can download it to your laptop that may be of Windows and Mac. It won’t take more than 2 minutes. Alternatively you may play instantly with instant play option. Mobile gaming option is also available but same as Lotus Asia Casino, number of games are less in mobile version.

My rating to:
• Customer Support: 10/10
• Bonus Offers: 7/10
• Security: 8/10
• Games: 8/10

I highly recommend this casino to try your luck once.

katemak

7/10

Black Lotus Asia Casino use only Bet on Soft platform.This kind of casinos were my favorite last year so i can say that i am a member of any of them. As i recall last year this casinos were more generous ,I am talking about the welcome offer of free chips,so as i can see they are tight a bit this year.So when i sign up they were giving like every Bet on Soft Casinos,oh except Slotter Casino i think that they are the tightest casino on this group,a free chip so you can test their slots.

So like a said they were my favorites,well before i discovered the Netent games,so i decide to join this casino. Well actually whenever there is free spins,or chip i always try them ,like try before you buy lol. I saw on one site a banner of them for 25 free chip,just to join them which i did.So my favorites game s here is number one Age of Spartans ,this game has bring me a lot of winnings on the freeroll tournaments ,which i won on Black Lotus and Lotus Asia ,which i still play them every week,but when it comes to real money i never won anything.

But as i said i love this game so i played till the end .I didnt make the wagering,actually i was very far from it ,but i got once the free spins feature but didnt win anything big ,so i played for a while and lost it all.I only deposited here once but so far i never managed to cashout from free chip or from the tournaments.I think Black Lotus is solid casino to play,like first it ry to find something but didnt find anything bed about them and because i have 2 friends who love their games and they are regular depositors their and cashed out many times from them,so i do trust them.About the chat support ,i think that every Bet on Soft casino has great support ,nice and professional .

mettek

i signed up at this casino and tried the bonuscode before and after i made a deposit and it didnt work. i tried to ask livehelp what to do but the respons to so long i played up my amount. then i tried to contact livehelp again and they couldnt help but advised me to make a new deposit then i maybe will get the bonus? the only thing livehelp was able to give me was free spins and only if i verified my account using telephone call.

i will certainly not recommend this casino til anyone

priebnow

I downloaded the casino and got fifty free spins ... which i thought would be fun and interesting...but dis appointment came to me as i realized that i was only playing for one cent and one line ...i think i won a dollar ninety one now what kind of gaming experience is that.... i am by no means the person that has lady luck on there side...lol

I don't think that i will play here again cause the Slots are not fun in any case, and
the winnings arevery bad..cant say i have seen anything like this before. The Software is constructed bad and you have to search a lot for the games you want play. I used the search tool but it really need such time to find the slot where i just wanted to find in this Casino. Black Lotus can be very persistent on their emails Why do people play there ?, free spins lure people in. My first impressions were good enough to think about returning to Black Lotus with much serious goal as they seemed a very decent place time will tell. At the end, still a good word for the online support which responded quite quickly to the questions that I had.

priebnow