BGO Casino

I actually thought the live casino was pretty good however the negatives completely outweigh this. I can’t say anything else positive about this scamming casino.

I deposited £5000 and withdrew £8600 on the 1st September. It’s now the 4th September and my account remains unverified and withdrawal not complete. They have requested a silly amount of paperwork including driving licence, payment card, 3 months bank statements, bank statements from another account completely unrelated to my BGO payment, details about my employer and occupation. Every day they ask for one more document and today nothing. I have made two complaints with no response and now with the weekend approaching I doubt they will get back to me. I’ve played at most online casinos and never been treated so badly, avoid at all costs people.

Now I can't talk good guys, I am trying to get help from them from 23. of June, but I still waiting. My account is frozen without any reason, more than 700 pounds in my account but I can't touch them, I don't understand nothing.

Hello BGO, as a company you are defrauding me. I have been with the account frozen for 20 days, and you still have not given me a reason that by chance I earned money and you closed the account for me. You have to understand that I need the money.

Honestly right now I can't say anything good. I wish I could, but I can't. If you help me I'd like to give you 10 stars but that's not the case. If you help me I will come to talk well about you guys.

On June 22, I registered in BGO and it seemed that it was a serious company and everything was fine, but on June 23 I was playing roulette and suddenly they took me out of the game and I could no longer enter. The account was frozen, with more 700 pounds in total. I have been waiting for 5 days for help but nobody gives it to me. In the chat they tell me they sent me an email, but the email never arrives.
I need urgent help please, I already sent you my passport and a bank statement in pdf as you asked me. Anything you need to verify I will be happy to give it to you. Please understand that I need my money.

Absolutely nothing at all.

Everything, the bonuses are none existent on slots. I ran £14750.00 through the casino in one night and hardly got a bonus at all. At one point I ran £6000.00 through Siberian Storm and didn't get a single bonus! I was also very unhappy that they kept letting me deposit up to that amount £14750.00 in one night without contacting me to verify me or ask me about responsible gambling when in their terms and conditions it says you can only deposit £1000.00 in the first instance but then you will need to be verified because of money laundering and affordability etc but yeah none of that they just let me max out all my cards in one night. I'm still paying it off now over 3 years later. I'm disgusted with them and the industry at large because they won't pay you if you win, they come up with excuse after excuse and obviously don't ever except any bonuses because if you win you'll never meet the withdrawal criteria ever until there's nothing worth withdrawing left in the account It's just one big massive legalised con to get your money. I'm beyond words that this is going on the World over and we the poor people and the vulnerable are paying the price. IT IS DISGUSTING.

Good game selection. Easy to navigate on site. Does have alot of promotion. Has incentives. Average for casino site. Has a loyalty scheme but not used.

Takes extra money off you for deposit and withdrawals. Return to player quite poor not one single bonus in £400.00. Incentives poor x65 wager. No lock in for withdrawals which you can set on most other sites.
Would not recommend them to anyone.

Regular promotions and playing incentives scheme with good playing rates. Keep you up to date with promotions slots pay OK and seem fair. Live chat helpful. Quick pay out using PayPal

Having to pay to deposit and withdraw which puts me off as they appear to be the only online gambling site along with there sister site Vegas Luck that do so and I cannot understand why🤢

BGO Casino

5 years ago

Hello Nigel,

Thank you for taking the time to leave us a review!

It is great to hear you are enjoying our regular promotions, along with our loyalty scheme The Vault. I will pass on your feedback regarding the fees in place, as we are always striving to improve our site and services.

Have a great day

Kind regards
Rebecca

I like the vault that's really good, also the loyalty points and being left alone to gamble in peace.

Customer service team (some) whom are rude and imply you Have a gambling problem because you use a paysafe voucher aswel as a debit card to deposit and once in 2014 I used my credit card. Now I get they have a job to do and part of that is to make sure customers are gambling responsibly but send a question air to our email not ask me on live chat very rudely personal questions and when I answer in one go and tell her to have a lovely end chat, then stop me from depositing I felt like a criminal where's all I done was had a little gamble something I enjoy. Thing that gets me is when I deposit £300 in one day no one says anything. She imbarrsest me there was no need.

BGO Casino

5 years ago

Hello,

Thank you for taking the time to review us, we are very proud of our loyalty and reward schemes here at bgo and please that you enjoy the vault.

I'm sorry if our responsible gaming team came across rude, I can assure you that's not the intention. We have a very robust responsible gaming team, who's purpose is to ensure gambling stays fun for everyone here at a bgo.

Sometimes we may ask questions which may seem out of the ordinary and can be a bit personal, but we do this to ensure our customers are protected and understand tools available to them, should they feel at risk of problem gambling.

Kind regards,
Paul
bgo Customer Support

- Modern and elegant web site layout
- Many promotional offers
- A loyalty program that seems to be good
- The whole service and lively conversation was very respectful and courteous
- But basically just the average casino

- The only problems I have is that it only has a British pound for saving money into my account
- Disabled and also can not stop NetEnt reels
- I think now they have lagged behind the progressive casinos that offer more at this time and so I now have less desire to play

BGO Casino

6 years ago

Hello,

Thank you for taking the time to review bgo via AskGamblers!

We offer a variety of currencies, depending on your location. I am happy to pass on your feedback, we are always striving to improve our site and services.

Kind regards,
Rebecca
bgo Customer Support

Good selection of games overall and a reliable website

Bonus wagering is far too high then theres the charge when you deposit and withdraw totally unappealing

BGO Casino

6 years ago

Hello

Thank you for reviewing bgo!! We love to hear Customer feedback.

I am sorry to hear you are disappointed with our 40x wagering. When re-introducing this back to the Casino, we completed a lot of market research and found 40x wagering was lower than alot of other Casinos. Don't forget - a lot of our rewards are in fact wager free.

I have passed your comments on regarding our small deposit and withdrawal fee.

Thank you again for reaching out.

Kind regards,
Rebecca
bgo Customer Support

Fast verification process and nice chat support, but that's it.

1. Deposit fees of 2,5% is a very bad joke.
2. €2,50.- for withdrawals is also not okay.
3. Their Netentslots have all no "Quickspin" option, so you must play all these slots in slow motion, because every single spin takes at least 5 seconds and there is also no option to stop the reels directly, like normally in every another casino on this earth, which have too Netent slots.
The problem is, that you can't see this failure before you have registered an account and make a deposit, because you can't play any slot for fun, without real money.

So Ican't recommend this casino to anyone, because of their very high deposit fees and slow Netent Slots.

BGO Casino

6 years ago

Hello,

Thank you for taking the time to contact us.

It is great to hear positive feedback regarding our Customer Support!

I will pass on your feedback regarding the fees in place, many of our customers feel that our wager free promotions outweigh these small fees. We detail our fees in our Terms & Conditions, which are accepted upon creating an account with us, we make sure that these are clear for all to see. You will also find the fees are displayed on the deposit and withdrawal page providing a clear breakdown.

I am sorry to hear you are disappointed with the NetEnt slots. As you are aware, we host these and do not make the games themselves. Many of our NetEnt slots offer a quickspin or Turbo mode, for example Finn and the Swirly Spinn. You may find the older games do not offer this.

Casino's no longer offer a 'fun mode', as this means that anyone, even under 18s, could 'try' the games - which of course no Casino would want!

Kind regards,
Rebecca
bgo Customer Support

Good selection of games that's about it. I'm wasting words here

Did not receive my sign up offer, bad customer service in the live chat. I deposited £20 and accepted the sign up offer of 100% match. Then I go to play a game and don't see the bonus, so I play through my £20, thinking I must play through my own money to receive it. Didn't show in my account so I contacted Live Chat and got a girl called Cara that was as likeable as hair lice. Stay way

BGO Casino

6 years ago

Hello Shaun,

I am sorry to hear you have not enjoyed your experience with bgo.

Our Customer Support Team are always happy to help, and I apologise if you did not receive the level of service expected.

Please could you contact us directly at [email protected] and address this to Management, we will be happy to review your complaint and to attempt to resolve this.

Thank you for reviewing bgo.

Kind regards,
Rebecca

The old BGO was great. I could deposit without taking up bonuses which I don't like and have won many times on occasions many £1000s

Since BGO changed to it's new format it adds bonuses to my deposits without asking. I do not want a £10 humus with £500 wagering attached sometimes I spend all my deposit and bonus so put another cheeky £10 on and win enough to get my money back and go to withdraw OH no you can't as nearly all your winnings go into the bonus pot that was spent before I deposited money. Surely this is illegal

BGO Casino

7 years ago

Hello,

Thank you for taking the time to provide us feedback.

I am sorry to hear you are not enjoying the new bgo website! When depositing, you will receive a pop up asking if you wish to accept or decline a bonus. If you do not wish to receive this, please select decline.

We can also manually remove bonuses if you do accidentally accept these - please contact us via Live Chat, Email and now telephone!

Please do not hesitate to contact us if we can assist with anything else at all.

Kind regards,
Rebecca
bgo Customer Support

Tried for 2 hours to deposit last night and the site was clearly down, had to give to bet victor instead, every time I try to contact online help I never get an agent! And to think I have spent a fortune on this site, I don't know if there's any going back from this

BGO Casino

7 years ago

Dear WILBO13,

I am sorry to hear about the difficulties you have experience when attempting to withdrawal. If you could kindly contact myself at [email protected] I will happily investigate this further for you.

I apologise that you experienced a delay when requesting to speak to an agent via our Live Chat facility. We will soon be offering telephone support to all of our Customers, so if we can assist with anything else then please do not hesitate to contact us.

Kind regards,
Rebecca
bgo Customer Support

Had a few decent wins recently and good value and entertainment from small deposits can't win all the time.

Had some very impressive wins from free spins managed to clear the wagering a few times but as I enjoy playing the games at the site went back in but had the option to withdraw over 150 quid from free spins.

Good UK site I stick to my budget and it's not to bad.

BGO Casino

7 years ago

Dear Colin,

Thank you for taking the time to provide us with feedback.

I am pleased to hear that you are enjoying our site, and congratulations on the wins!

We will soon be offering telephone support to all of our Customers, so if we can assist with anything then please do not hesitate to contact us.

Kind regards,
Rebecca
bgo Customer Support

Genuinely struggling here to find anything that I like about the site.

Aggressive marketing - since sign up I've received a automated voice call, text message and several emails - in about 2 days. The site is laggy, as are the slots. It's been an all round terrible experience. There was a small interaction with customer service before a promotion was activated, that wasn't terrible but it could've been far better. I regret having not read these reviews first before signing up.

BGO Casino

7 years ago

Thank you for your feedback,its really helpful. I have passed this to our marketeers.

many thanks
Sarah
bgo Customer Care

BGO is the casino I probably play on the most. Huge selection of games, never had a problem withdrawing money (if I withdraw to paypal in the evening its always there the next morning). They do a great selection of promotions both prizes and deposit bonuses.

Online help is terrible and I always have to email in with any problems you can stop in chat for ages and no-one ever really gets back to you.

BGO Casino

7 years ago

Hello Dollydee,

Thank you for your feedback, its really positive to hear that you enjoy our site, promotions and when you deposit and withdraw the process works well. I am disappointed to read your feedback regarding chat and email, but it is something we are working on as a priority, with additional service channels being added in the near future.

best wishes
Sarah
bgo customer support

The choice of games. Easy to sign up. Variety of genres.

Suspending my account less than 24 hours after opening, no informing me of the suspension, and ignoring emails sent to find out why.

BGO Casino

7 years ago

Hello Wagroc92,

I do apologise, having checked your account and our Customer Service records we did need to clarify matters with you before reactivation, I appreciate this may have caused frustration.

I hope despite this you will consider bgo again in future.

best wishes
Sarah
bgo customer support

The variety of slots, the site overall is fantastic.

Their customer support absolutely sucks. They take daysssss to reply to any questions you have, with really useless replies. This makes me hate the site and find the same games elsewhere.

BGO Casino

7 years ago

Thank you for your feedback Chinayesca,

I am really happy to see that you enjoy the site and the variety offered. Regarding customer service, this is something we are working on at the present time, taking steps to improve the speed and quality of our responses. We want our customers to feel listened to and act on their feedback. New mediums will also be added over the next few months to ensure that customers can use their preferred contact method.

best wishes
Sarah
bgo customer support

BGO is one casino that got me going like a yo-yo - to join or not to join. It went on and on for quite a long time, but couldn't get me to sign up, simply because there wasn't any offer by the casino that was good enough for me to take up. One fine day, I received a promotional email from them for some no-deposit free spins upon registration, plus quite a nice welcoming package. What the package consisted of, I just cannot remember now, because eventually I couldn't take it up, but the no-deposit free spins were just too irresistible and I couldn't hold out any longer. I signed up. Hahaha.

After playing the free spins, for which I didn't win anything, I then decided to make a deposit to claim the welcome package. Before I could do it, a message popped up indicating that I need to have my account verified first before I could make any deposits. The required documents could be uploaded at the website itself, so that wasn't a problem at all. I uploaded my documents and then logged out, giving the casino time to peruse my documents before approving them.

Soon after, can't remember if it was on the same day or the day after, a reply came via email stating that my documents cannot be accepted, as per the stipulated UKGC requirements. I needed to submit other supporting documents to prove my identity and home address. The photos of my ID that I had sent were not acceptable, and the mobile utility bill was also rejected. They requested me to send a copy of my passport and a valid utility bill with my name and home address on it. I replied that I don't have any of those - my passport is no longer valid, it had expired since many years ago, which I never had any reason to renew, and the registered home address was not under my name because it was my parents home. My bank statement has a different address, so that too couldn't be accepted.

What the argh, I said to myself. After a few replies back and forth to the casino, I finally gave up, told them that there was simply no way that I could submit any document that meet their requirements, and I therefore requested that my newly registered account at BGO Casino be permanently closed. A few hours later, a reply came back complying to my request. The account has been officially closed permanently.

Well, perhaps it would be unfair for me to put all the blame on BGO, because it was all due to the UKGC's requirements upon the documents that I couldn't satisfy. BGO was just one more casino that I couldn't get my documents to be verified, and eventually ending up with a closure of the account.

BGO Casino

7 years ago

Hi AF14WINS,

I empathise with your frustration, unfortunately the rules regarding verification of identity are such that we really have little flexibility. I am sorry we couldnt be anymore help - but thankyou for your very pragmatic feedback.

best wishes
Sarah
bgo customer support

Have been a customer for a number of years used to love their range of games. I'm not a huge gambler just £20-£30 here and there and didn't have a lot of luck on here maybe 2 or 3 decent (£50-£100) wins over 2 years.

They recently changed their terms and conditions and now charge you for every withdrawal, took 10% of my winnings in "fees". I have no time for any place that charges you when you win.

I really enjoyed playing on the range of games also easy to deposit.

Having issues withdrawing my winnings and when I try to contact you don't get anywhere or the chat goes down could someone please contact me. Review would be higher if I didn't have withdrawal issues.

Nice selection of games nice looking site.

I signed up, received 20 free spins. Wagered what I won and I have £100 been processed, so just waiting for it to reach my bank☺ Will be recommending to my friends and family. I beat the boss lol 🙌

Cant say I dislike anything havent had a bad experience.

Huge selection of games and a great VIP service. Bonuses offered regularly and I have never had a serious problem. I have had to chat to them on a few occasions via live chat but they are very friendly and always sort any problem (usually a very small one, sometimes not credited a bonus straight away but they WILL sort it for you). I have by coincidence 60% of queries Rich B and customer service is great.

I would Highly recommend this casino site. Always read the t&cs and enjoy playing on the site.

I don`t have any bad experiences with this sight.

The range of slots is good and they seem to have regular promotions however the customer service is dire.

The terrible customer service never anybody available on chat, have emailed, emailed 3 days ago no reply. This gives me no confidence in the site and am beginning to see why they have such a poor review score. I am thinking of leaving the site based upon this they don't seem to care about their customers at all. Very shoddy.

Absolutely excellent casino. Great bonuses and vip program. I've been looked after very well in the time I've been a member. Quick withdrawals and very helpful staff. Great game selection. Would recommend to anyone.

I've never had a negative experience at the casino.