Page 2 – Player Reviews for BGO Casino

Good selection of games that's about it. I'm wasting words here

Did not receive my sign up offer, bad customer service in the live chat. I deposited £20 and accepted the sign up offer of 100% match. Then I go to play a game and don't see the bonus, so I play through my £20, thinking I must play through my own money to receive it. Didn't show in my account so I contacted Live Chat and got a girl called Cara that was as likeable as hair lice. Stay way

The old BGO was great. I could deposit without taking up bonuses which I don't like and have won many times on occasions many £1000s

Since BGO changed to it's new format it adds bonuses to my deposits without asking. I do not want a £10 humus with £500 wagering attached sometimes I spend all my deposit and bonus so put another cheeky £10 on and win enough to get my money back and go to withdraw OH no you can't as nearly all your winnings go into the bonus pot that was spent before I deposited money. Surely this is illegal

Tried for 2 hours to deposit last night and the site was clearly down, had to give to bet victor instead, every time I try to contact online help I never get an agent! And to think I have spent a fortune on this site, I don't know if there's any going back from this

Had a few decent wins recently and good value and entertainment from small deposits can't win all the time.

Had some very impressive wins from free spins managed to clear the wagering a few times but as I enjoy playing the games at the site went back in but had the option to withdraw over 150 quid from free spins.

Good UK site I stick to my budget and it's not to bad.

Genuinely struggling here to find anything that I like about the site.

Aggressive marketing - since sign up I've received a automated voice call, text message and several emails - in about 2 days. The site is laggy, as are the slots. It's been an all round terrible experience. There was a small interaction with customer service before a promotion was activated, that wasn't terrible but it could've been far better. I regret having not read these reviews first before signing up.

BGO is the casino I probably play on the most. Huge selection of games, never had a problem withdrawing money (if I withdraw to paypal in the evening its always there the next morning). They do a great selection of promotions both prizes and deposit bonuses.

Online help is terrible and I always have to email in with any problems you can stop in chat for ages and no-one ever really gets back to you.

The choice of games. Easy to sign up. Variety of genres.

Suspending my account less than 24 hours after opening, no informing me of the suspension, and ignoring emails sent to find out why.

The variety of slots, the site overall is fantastic.

Their customer support absolutely sucks. They take daysssss to reply to any questions you have, with really useless replies. This makes me hate the site and find the same games elsewhere.

BGO is one casino that got me going like a yo-yo - to join or not to join. It went on and on for quite a long time, but couldn't get me to sign up, simply because there wasn't any offer by the casino that was good enough for me to take up. One fine day, I received a promotional email from them for some no-deposit free spins upon registration, plus quite a nice welcoming package. What the package consisted of, I just cannot remember now, because eventually I couldn't take it up, but the no-deposit free spins were just too irresistible and I couldn't hold out any longer. I signed up. Hahaha.

After playing the free spins, for which I didn't win anything, I then decided to make a deposit to claim the welcome package. Before I could do it, a message popped up indicating that I need to have my account verified first before I could make any deposits. The required documents could be uploaded at the website itself, so that wasn't a problem at all. I uploaded my documents and then logged out, giving the casino time to peruse my documents before approving them.

Soon after, can't remember if it was on the same day or the day after, a reply came via email stating that my documents cannot be accepted, as per the stipulated UKGC requirements. I needed to submit other supporting documents to prove my identity and home address. The photos of my ID that I had sent were not acceptable, and the mobile utility bill was also rejected. They requested me to send a copy of my passport and a valid utility bill with my name and home address on it. I replied that I don't have any of those - my passport is no longer valid, it had expired since many years ago, which I never had any reason to renew, and the registered home address was not under my name because it was my parents home. My bank statement has a different address, so that too couldn't be accepted.

What the argh, I said to myself. After a few replies back and forth to the casino, I finally gave up, told them that there was simply no way that I could submit any document that meet their requirements, and I therefore requested that my newly registered account at BGO Casino be permanently closed. A few hours later, a reply came back complying to my request. The account has been officially closed permanently.

Well, perhaps it would be unfair for me to put all the blame on BGO, because it was all due to the UKGC's requirements upon the documents that I couldn't satisfy. BGO was just one more casino that I couldn't get my documents to be verified, and eventually ending up with a closure of the account.

Have been a customer for a number of years used to love their range of games. I'm not a huge gambler just £20-£30 here and there and didn't have a lot of luck on here maybe 2 or 3 decent (£50-£100) wins over 2 years.

They recently changed their terms and conditions and now charge you for every withdrawal, took 10% of my winnings in "fees". I have no time for any place that charges you when you win.

I really enjoyed playing on the range of games also easy to deposit.

Having issues withdrawing my winnings and when I try to contact you don't get anywhere or the chat goes down could someone please contact me. Review would be higher if I didn't have withdrawal issues.

Nice selection of games nice looking site.

I signed up, received 20 free spins. Wagered what I won and I have £100 been processed, so just waiting for it to reach my bank☺ Will be recommending to my friends and family. I beat the boss lol 🙌

Cant say I dislike anything havent had a bad experience.

Huge selection of games and a great VIP service. Bonuses offered regularly and I have never had a serious problem. I have had to chat to them on a few occasions via live chat but they are very friendly and always sort any problem (usually a very small one, sometimes not credited a bonus straight away but they WILL sort it for you). I have by coincidence 60% of queries Rich B and customer service is great.

I would Highly recommend this casino site. Always read the t&cs and enjoy playing on the site.

I don`t have any bad experiences with this sight.

The range of slots is good and they seem to have regular promotions however the customer service is dire.

The terrible customer service never anybody available on chat, have emailed, emailed 3 days ago no reply. This gives me no confidence in the site and am beginning to see why they have such a poor review score. I am thinking of leaving the site based upon this they don't seem to care about their customers at all. Very shoddy.

Absolutely excellent casino. Great bonuses and vip program. I've been looked after very well in the time I've been a member. Quick withdrawals and very helpful staff. Great game selection. Would recommend to anyone.

I've never had a negative experience at the casino.

BGO/Power Spins.... self excluded be warned!!!!

I was searching the other day for a new casino and found Power Spins. I read the T&Cs as I've previously been stung and signed up. After depositing and playing £400 I took a break and was looking on a forum where I saw that is you have previously excluded from BGO then your account is void with Power Spins.

There was no telephone number so I emailed and had a prompt response which was good however they confirmed yes indeed as I have self excluded a couple of years ago with BGO then my Power Spin account was suspended from that point.

I requested my deposits back on the grounds that I never would of been able to withdraw winnings and they did not connect the accounts and stop me which wrongly allowed me to unknowingly deposit with no chance of ever winning.

Now the infuriating thing is I went round circles. They refused a refund and told me it was in the T&Cs which it wasn't. I checked 3 times then sent them their own copy as it was nowhere in there. My reply was that it was on the FAQ page. When I advised that isn't the T&Cs page and I wasn't agreeing to FAQ on sign up they just kept saying I couldn't get a refund.

When I pointed out their own T&Cs allow refunds in certain circumstances and as they had not protected a player, not made their own terms clear and I had contacted them out of honesty and concern they still said no as I'd spent the money. Well yes I had and if I hadn't of emailed them they would of allowed me to continue spending with no chance of ever withdrawing!!!!

Very very wrong!!!! And very disappointing that such a established Casino allows this and treats customers this way.

I think that there is a good selection of games on the site.

I deposited 50£ and did not get my welcome bonus. Asked Rich B in the chat and about 20 (!?) later he wrote back and I was credited. I lost the money and went for the 2nd bonus. Deposited £200 and again I was not credited so I asked in the chat, another 15-20 mins later I got a response from Rich B (Is he the only one working the chat?) that I should have been credited automatically. He later responded again saying that I couldn't receive the bonus because I deposited via Neteller!? The first deposit was cleared by mistake.

Ok, so you announce that you use these deposit methods with big NETELLER logo's on the site and then don't write about this exclusive welcome bonus for customers NOT using Neteller or Skrill. This is nowhere to be found in their rules and regulations. Highly unethical and false advertisement if you ask me. I've asked to withdraw my £200 and if I get it or not is unclear at the moment.

/Simmespelet

I can't say anything bad about this casino. From 10$ get up to 180$. Then down to 80 (its normal - gamblers know) and requested withdraw. Everything was formed in a week (documents...etc, getting funds in Skrill). Good job guys. You are in my positive bookmark list :). Waiting for good promotions.

Always can be better. Try to reach top level BGO! I realy have no bad to say more.

- Live chat is almost dead, most time it's not available, and when it's available, it cannot solve any real problem like account verification, withdrawals, and you still have to wait for the emails.

- Emails are replied very slowly, maybe after 24hrs after it was sent - so dealing with a problem takes very much time.

- Withdrawals are proceeded slowly, I'm withdrawing a small amount to my e-wallet almost a week - this could be done in a few hrs in good casinos.

Do not waste your time on this project, as casino staff is doing anything to delay yours winnings.
And they are launching a new project called Powerspins - be aware that you'll face the same problems there.

Seriously taking not happy with this casino. Took the 2nd day calendar 100% deposit match bonus. Deposited £25 bonus was not credited. Attempted to contact live support numerous times over a 6 hour period was always greeted with an automated response which is not the first time with a bonus issue if we are expecting high volume of traffic thanks for your patience we will deal with your query asap or if you prefer you can forward your query to support at email bla de bla. Words to that effect!

Anyway sent email no response. Waited on chat pending 45 mins no response????? After promotion cut off decided to play with my deposit which was annoying as it was not my plan. Your offered a bonus you take it for a reason and expect the bonus!

Anyways made £15 profit on my deposit which is not bonus tied as this was not credited and decided to withdraw take my service elsewhere.

Now here is the final nail in the coffin. I recently made a successful withdrawal only a week ago and play very few select games. When I placed the withdrawal they refused saying I cannot withdraw with an open game pending???,

What!!!! So I checked all the games I recently played since my last withdrawal and all games were finished and no pending games.

I strongly advise to be very wary of this casino as this is not the first time I've had a bonus issue where it wasn't credited. As for refusing to process my withdrawal that's b******.

Similar tactics were used by Smartlive not so recently and we all no what happened to them!

Hidden T's and C'S. Wrong information given by chat advisers. Bad attitude to customers querying the T's and C's. I got done by the 10 quid max bet but wasn't told this for nearly 3 days after requesting withdrawal. I asked was everything ok and was assured it was, just waiting on the finance team to get to my request. Borrowed money from friend to buy a car while I waited. Then got hit with the 10 quid max bet even though I asked if everything was ok! I have asked for all my data and received nothing.

Have gone to my solicitor and he agrees I have a case. I will implore everyone to do the same. I'm not challenging the rules but the bad advice has left me in debt with a friend who cannot afford to be that far out of pocket. I have contacted all the relevant bodies and the media. I did ask if tbey read the t's and c's on their last iphone update.........got nothing back......

I've been a player with bgo for years and mainly play on slots I was depositing a fair bit of money each day and playing 45p a spin to £1.50 a spin and it would just eat the deposit wouldn't give wins over £1 or the bonus on the slot so I questioned this several times and they email me saying my account was closed and will not be reopened as I shouldn't question the integrity of the site I don't see why I can't question the integrity of the site when its my money I'm playing with! But its ok for them to question players on verifying there accounts when paying out they want id and can do what they want it doesn't say in the t&c do not question the game play or your account will be closed I also left a review on another reviewing site and the manager emailed me asking me to change my review here is the email he send when he seen my bad review!...

Hi Nicola,
Thank you for your email.
I would not like to influence how you wish to score bgo on an independant review site, however having seen your name against a 1 star review I did feel a sense of disappointment as I know we have treated you extremely well in your time playing with us.

Naturally there are going to be changes which are not going to suite everyone, however your feedback is invaluable.I will take these on board as well as sharing them with our Operations and Marketing Teams.
My preference would be for you to change your star rating to reflect your overall experience with bgo whilst confirming that we have spoken directly and you feel that we have taken your feedback on board and you feel the matter is resolved
I am in the office until 8pm today so hope to speak again and get the matter resolved.

Kind regards
Andrew
Customer Services Manager

The bgo Customer Care Team and when I did change the review because I felt bad here was the response...

Hi Nicola,
Thank you for your email.

I really appreciate you changing the review on the Trust Pilot.We were targeted by a group of players placing a series of negative reviews on mass deliberately on the review site around November and December time and this has affected our ratings somewhat, which is a real shame considering the efforts we all put in to try and make this the site it is.

Therefore, should you know of any other bgo members who want to place some nice comments on there, feel free to spread the word and they can email me back to confirm that they have placed their review on there and I shall drop a line to say thanks.

Your account is now reopened again and I have placed the £25 real cash bonus in your account for you to have a go with.

If you have any further questions please do not hesitate to contact me personally.

Kind regards,

Andrew
Customer Services Manager
The bgo Customer Care Team...

Hi Nicola,
Thank you for your email.

I really appreciate you changing the review on the Trust Pilot.We were targeted by a group of players placing a series of negative reviews on mass deliberately on the review site around November and December time and this has affected our ratings somewhat, which is a real shame considering the efforts we all put in to try and make this the site it is.

Therefore, should you know of any other bgo members who want to place some nice comments on there, feel free to spread the word and they can email me back to confirm that they have placed their review on there and I shall drop a line to say thanks.

Your account is now reopened again and I have placed the £25 real cash bonus in your account for you to have a go with
If you have any further questions please do not hesitate to contact me personally.
Kind regards
Andrew

Then when I questioned the game play again it was closed by them and they said never to be reopened so my advice to people is if they can do this to there longest players they will do it too you!!!!!!!!!

BGO Casino is online casino which offer really good selections of games. Here you can find many software providers such as: Playtech, Microgaming, NetEnt, Bally, IGT (WagerWorks), WMS (Williams Interactive), NextGen Gaming, Endemol Games, Blue Gem Gaming, Quickspin, BGO Studios (BGO Entertainment) and Eyecon. I joined at their casino at least some months ago when I saw some promotions for free spins.

The promotion which I took is the same as today. It never changed. 20 free spins on Starburst game powered by NetEnt software provider after you sign up to their website. When I first saw that, I was not so happy just because one thing - Starburst game. I do not like to get free spins on Starburst, I think this game just isn't for free spins – either for no deposit bonus and also for welcome bonus on first deposit. It really bothered me sometimes when all casinos have the same promotions: free spins on Starburst. I do not think this game is so much popular for free spins, I think most of the players would like to get free spins on any other Netent game.

Otherwise I won from free spins some pennies, which I later lost on other game. Until now I never made any deposit here, the welcome bonus is ok, they offered it to me at least a couple of times by email promotion – but later I just unsubscribe from their promotion mail.

I think BGO casino is good casino. I saw on different online forums that players like to play here. But for me it is nothing so special, so I rather play at other online casinos. I will rate BGO casino with 6 out of 10 possible stars. Their website is designed great, but while I was playing here I had some problems because it was lagging.

Site itself is designed very minimalistic but modern and simple with a lot of vibrant colors, which is, I have to admit, quite nice.

Incredible Games Selection, numerous options when it comes to languages, currencies and deposit and withdrawal methods is absolutely amazing.

Bonuses are quite nice and this is just showing how much they care about their players.

Live Support is not available round the clock and this is one major minus for me. I personally consider that very important but at least they are being fair and they have noted work hours of their Live Support.

Taking into account all of this I will definitely deposit and have some fun while playing. I hope this critics will help someone with making a decision whether to play with them or not.

It is strange to see such a low rating from the casino, in my opinion, one of the business leaders.

I play BGO about a year. During this time, they were both good wins and big losses. In general, all as always. What really liked it a loyal and friendly attitude of support and security. They do not create problems with the requirement of the set of incomprehensible documents.

Once there was a happy occasion, I made a request to withdraw 1,280 pounds in 4 days the money came to me on card, and the day after receiving a message from the security services, in the style of "well we in fact and did not receive a copy of your credit card, send us please" :)) No problems sent, but the sequence has pleased :)

The selection of games is huge, it is a pity that not all are allowed in my jurisdiction.
In summary a great place to spend that time and try your luck :)

Previously, the minimum deposit for the bonus was 10 pounds, is now 25, it's not always convenient. Sometimes I want to play at very small rates.

Previously, the system of bonus points I liked more - the classic. Now I'm only interested in free spins, but they have a drawback - wager to win, I can only play in the same slot.

Generally 9/10, there is room for improvement :)

Sorry for my English.

My account is blocked, because players from the Netherlands are not longer accepted? Very weird. Maybe it is that I`m not play there anymore because you can not pay with Skrill or Neteller when they give you a bonus.

Absolute Thieves DO NOT GO NEAR THEM

I signup and deposit £25 and they gave £25, I won up to £1000 after 8 hours of playing to ensure I was over the wage requirements, then I had to produce id which I did to withdraw and then get sent this email today. DO NOT DEAL WITH THIS SHOWER OF THIEVES and if the waging requirements were over what they are saying they should have a warning message pop up to advise you of this which they do not and its a form of stealing the scumbags.

Hi Gary,

I am emailing you today in relation to your recent request to withdraw funds following the completion of your recent bonus wagering requirements.

You may not have already noticed, however we have aborted your withdrawal and refunded your deposits.

The reason we took this course of action was simply because the Terms and Conditions were breached when you played through your initial bonus wagering target. Within the section which covers the general bonus rules, it clearly states that the bet/spin size can be no more than £10 in completing a wagering target. When assessing your gameplay at the point you pledged your withdrawal, we could clearly see that there are a series of bets/spins placed in excess of £10. By placing bigger bets, the wagering target can be completed quicker and for that reason we cap the bet/spin size at £10 and this is clearly covered when you sign up for your account.

Having detected the above series of bets/spins, our Payments and Fraud team took the decision to simply refund your deposits thus meaning you were free to play on, however your winnings have effectively been confiscated. This point and course of action is specifically covered in the Terms and Conditions under the General Bonus Rules

If you are not familiar with this aspect of our Terms and Conditions I would recommend that you read and digest this from the following link;

We are however, willing to enable you to re-resume playing and reclaim the original bonus if you would like to give you the option of replaying your gameplay, however naturally your bets/spins will need to remain within the aforementioned £10 limit.

I shall leave this with you, however if you have any further questions please do not hesitate to contact us.

I want to write some true about BGO casino, this is one of the reason why I do this review, I want to clarify some true about this casino.

I never expected that BGO casino can get so low ranking which is with no doubt 3,75/ 10. I thought that AskGamblers is a trustworthy site as it comes to the rating of casinos. But I think this time, this rating is not so honest for BGO. I just don't understand this low rating.

I played at this casino few months ago or so.On the beginning I got 20 free Spins on Starburst (not only 10 free spins like others got) I think that this was for a mobile device number verification but really I don't know why I got 10 more free spins.

After that, I deposited money in and I got super bonus. With very good rules for wagering requirements for this bonus after very first deposit. 10x deposit and the bonus is very good deal. And additionally I got 200 % so it was very nice because this percentage is too very good deal.

I deposited money by Skrill (but now I am not sure) but there is not so many payment methods at all. In my opinion one of the best payment methods is paysafecard. If they accept this method today off course.

BGO is very large operator with so many games that they can beat any other casinos in this aspect. They have games from Microgaming, Net Ent and few others soft providers, it's some about ten.

They have very impressive campaigns as it comes for reputation, because they has involved very famous stars like Paris Hilton. Site design is very professional and very big and one of the best in all industry to be honest. In addition I must say that they have many reload bonuses. So everyone can find something for myself from plenty reload bonus offers. Net Ent and few others soft. providers, it's some about ten at all.

I don't like that only British pounds are used and 25 pounds for minimum deposit is too big.

Few not resolved complaints, it should be better, but cmon it is not so bad.

BGO Casino must be one of the most impressive online casinos around when it comes to attracting famous Hollywood celebs for their commercials. After Mini-Me, Instagram playboy Dan Bilzerian they also got socialite Paris Hilton to maximize their brand exposure some time ago. Furthermore, their site looks very well designed, professional and I even dare to say clear-cut perfect. But of course we need more reasons than just that to be signing up over there.

Luckily they do have some nice bonuses on offer without even having to deposit a penny. After signing up I immediately received 20 free spins on Starburst and when I verified my phone number I got an additional 10 free spins on Starburst. The WR of just 20x winnings were very reasonable as well. Those 30 spins alone kept me busy for quite long.

I managed to win a couple pounds with that money and kept on playing in an attempt to clear the wagering requirement and reach the maximum payout of 100 pounds. And yes, I said pounds since the currency is pounds even though I reside in a country where they pay with euros. Not sure if the actual currency can be changed.

For what it’s worth, I didn’t manage to get more than 5 euros in winnings from the free spins and eventually lost it on the same game. They also offer a nice 200% welcome bonus up to 100 pounds which I definitely will take in the future. The wagering requirements for the bonus is 20x deposit + bonus. And if that fails they also offer another 3 deposit bonuses.

Their game selection is very broad as well with slots from Net Ent, IGT, NextGen Gaming, Playtech and also bingo and a live casino games section hosted from the Asian gambling capital, Macau. I can’t comment on the payouts yet as I’ve yet to win something here. But overall I got a very good impression from these guys. They will see me back again for sure and hopefully with a nice withdrawal that can be made!

I would ask for your attention, because it's time to introduce you to another great casino with which you will easily get used to the world of entertainment and high profits. BGO casino started operating in 2012, and my first beginnings here are related to Christmas 2013 when I was in a free spins promotion won € 200. After the deposit, the full amount is paid to my Neteller account. This casino runs a larger number of software, and a choice of games is much higher. As I said we have more software, more precisely, six of them: Net Entertainment, NextGen Gaming, Quickfire, Bally Technologies, BGO Studios, Eyecon and IGT.

Immediately to admit that I was at this casino focused exclusively on NetEnt and Quickfire offer slot machines, so that the others will not even talk. Before some 20 days I made a deposit at the casino BGO and I immediately started playing Incredible Hulk-50 lines. Given that my deposit was higher than 100 € I chose something bigger bet per spin of € 2.5. After auto-play games of 50 spins on the account I had 68 €. I crossed the Thor slot and the lost another 20 €, and then I moved to a powerful Gladiator, which that day was also very generous. After these slot machines, I disposed of € 175, which is a profit of + 70 €, compared to the deposit of 105 €.

I am pleased with the game, but customer support is seems to me yet another level above the casino games. These people like to wait only to your call, respond instantly and without complications solve any problem in record time. As I wrote at the beginning, I used to deposit Neteller method and standard has passed all without problems. BGO casino was not long in this business, but when you consider all the facts then I have the impression that the presence of the founding of the Internet, because it is all about this brand perfectly packaged in a single unit.