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BGO Casino - Withdrawal issues

REJECTED
Flegma Croatia
posted on June 14, 2018.

Requested withdrawal for the 1st through mastercard got rejected because my country doesnt allow withdrawal through cards only bank account. 2nd time asked support if I could withdraw my money to bank account and they said no problem only thing I need to do is to give them informations about my bank abd bank account so they can process payment. They said it will take 3-5 days for mobey to get to my bank account. Then what happend, 6 days passed I talk with support they say now this kind of withdrawal take long that I shoukd wait 10 days total.
After like 12 days total nothing talking to them again they request info again did that they said it should go without problem now. And after 1 day they sent me email saying that they can t withdraw my money to my bank account that I need to deposit again via netteler or skrill and then request withdrawal.
Problem is that I dont have account on neither site.
Had same problem like this with mastercard on RIZK CASINO asked support can i withdraw via banj account they said ok had money in my bank account within 3 days.
So this acts by this casino are realy disgusting and they did nothing to help me withdraw.

AskGamblers
posted on June 14, 2018.

Dear @Flegma,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

posted on June 17, 2018.

Hello,

Thank you for taking the time to contact us to discuss your withdrawal. I am sorry to hear of the difficulties you have experienced.

Due to data protection, we are unable to discuss your account without confirming personal details.

Please email [email protected] for the attention of Management, and we will investigate this matter thoroughly.

Kind regards,
Rebecca
bgo Customer Support

AskGamblers
posted on June 18, 2018.

Dear BGO Casino,

AskGamblers Complaints Team would like to remind you that player's login details could be found within the notification email sent from our complaints system. However, to avoid losing time we have just sent these manually as a private message.

posted on June 18, 2018.

Dear AskGamblers,

Thank you for providing the Customers email address, however this does not meet the requirements for Data Protection.

We require the Customer to confirm their Full Name, Date of Birth, and the last 4 digits of the card used to deposit - this is for security reasons, to ensure the person we are discussing the account with, is in fact the account holder.

Kind regards,
Rebecca
bgo Customer Support

AskGamblers
posted on June 21, 2018.

Dear @Flegma,

Please let us know if you have cooperated the casino and sent the required info. Keep in mind that in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

AskGamblers
posted on June 25, 2018.

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.

The complaint is being rejected due to submitter's inactivity and the case is now officially closed.

BGO Casino complaints

  • 69 of 74 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 1,997 USD avg amount

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