BGO Casino

I really enjoyed playing on the range of games also easy to deposit.

Having issues withdrawing my winnings and when I try to contact you don't get anywhere or the chat goes down could someone please contact me. Review would be higher if I didn't have withdrawal issues.

Nice selection of games nice looking site.

I signed up, received 20 free spins. Wagered what I won and I have £100 been processed, so just waiting for it to reach my bank☺ Will be recommending to my friends and family. I beat the boss lol 🙌

Cant say I dislike anything havent had a bad experience.

Huge selection of games and a great VIP service. Bonuses offered regularly and I have never had a serious problem. I have had to chat to them on a few occasions via live chat but they are very friendly and always sort any problem (usually a very small one, sometimes not credited a bonus straight away but they WILL sort it for you). I have by coincidence 60% of queries Rich B and customer service is great.

I would Highly recommend this casino site. Always read the t&cs and enjoy playing on the site.

I don`t have any bad experiences with this sight.

The range of slots is good and they seem to have regular promotions however the customer service is dire.

The terrible customer service never anybody available on chat, have emailed, emailed 3 days ago no reply. This gives me no confidence in the site and am beginning to see why they have such a poor review score. I am thinking of leaving the site based upon this they don't seem to care about their customers at all. Very shoddy.

Absolutely excellent casino. Great bonuses and vip program. I've been looked after very well in the time I've been a member. Quick withdrawals and very helpful staff. Great game selection. Would recommend to anyone.

I've never had a negative experience at the casino.

BGO/Power Spins.... self excluded be warned!!!!

I was searching the other day for a new casino and found Power Spins. I read the T&Cs as I've previously been stung and signed up. After depositing and playing £400 I took a break and was looking on a forum where I saw that is you have previously excluded from BGO then your account is void with Power Spins.

There was no telephone number so I emailed and had a prompt response which was good however they confirmed yes indeed as I have self excluded a couple of years ago with BGO then my Power Spin account was suspended from that point.

I requested my deposits back on the grounds that I never would of been able to withdraw winnings and they did not connect the accounts and stop me which wrongly allowed me to unknowingly deposit with no chance of ever winning.

Now the infuriating thing is I went round circles. They refused a refund and told me it was in the T&Cs which it wasn't. I checked 3 times then sent them their own copy as it was nowhere in there. My reply was that it was on the FAQ page. When I advised that isn't the T&Cs page and I wasn't agreeing to FAQ on sign up they just kept saying I couldn't get a refund.

When I pointed out their own T&Cs allow refunds in certain circumstances and as they had not protected a player, not made their own terms clear and I had contacted them out of honesty and concern they still said no as I'd spent the money. Well yes I had and if I hadn't of emailed them they would of allowed me to continue spending with no chance of ever withdrawing!!!!

Very very wrong!!!! And very disappointing that such a established Casino allows this and treats customers this way.

I think that there is a good selection of games on the site.

I deposited 50£ and did not get my welcome bonus. Asked Rich B in the chat and about 20 (!?) later he wrote back and I was credited. I lost the money and went for the 2nd bonus. Deposited £200 and again I was not credited so I asked in the chat, another 15-20 mins later I got a response from Rich B (Is he the only one working the chat?) that I should have been credited automatically. He later responded again saying that I couldn't receive the bonus because I deposited via Neteller!? The first deposit was cleared by mistake.

Ok, so you announce that you use these deposit methods with big NETELLER logo's on the site and then don't write about this exclusive welcome bonus for customers NOT using Neteller or Skrill. This is nowhere to be found in their rules and regulations. Highly unethical and false advertisement if you ask me. I've asked to withdraw my £200 and if I get it or not is unclear at the moment.

/Simmespelet

I can't say anything bad about this casino. From 10$ get up to 180$. Then down to 80 (its normal - gamblers know) and requested withdraw. Everything was formed in a week (documents...etc, getting funds in Skrill). Good job guys. You are in my positive bookmark list :). Waiting for good promotions.

Always can be better. Try to reach top level BGO! I realy have no bad to say more.

- Live chat is almost dead, most time it's not available, and when it's available, it cannot solve any real problem like account verification, withdrawals, and you still have to wait for the emails.

- Emails are replied very slowly, maybe after 24hrs after it was sent - so dealing with a problem takes very much time.

- Withdrawals are proceeded slowly, I'm withdrawing a small amount to my e-wallet almost a week - this could be done in a few hrs in good casinos.

Do not waste your time on this project, as casino staff is doing anything to delay yours winnings.
And they are launching a new project called Powerspins - be aware that you'll face the same problems there.

Seriously taking not happy with this casino. Took the 2nd day calendar 100% deposit match bonus. Deposited £25 bonus was not credited. Attempted to contact live support numerous times over a 6 hour period was always greeted with an automated response which is not the first time with a bonus issue if we are expecting high volume of traffic thanks for your patience we will deal with your query asap or if you prefer you can forward your query to support at email bla de bla. Words to that effect!

Anyway sent email no response. Waited on chat pending 45 mins no response????? After promotion cut off decided to play with my deposit which was annoying as it was not my plan. Your offered a bonus you take it for a reason and expect the bonus!

Anyways made £15 profit on my deposit which is not bonus tied as this was not credited and decided to withdraw take my service elsewhere.

Now here is the final nail in the coffin. I recently made a successful withdrawal only a week ago and play very few select games. When I placed the withdrawal they refused saying I cannot withdraw with an open game pending???,

What!!!! So I checked all the games I recently played since my last withdrawal and all games were finished and no pending games.

I strongly advise to be very wary of this casino as this is not the first time I've had a bonus issue where it wasn't credited. As for refusing to process my withdrawal that's b******.

Similar tactics were used by Smartlive not so recently and we all no what happened to them!