BGO Spielothek

I actually thought the live casino was pretty good however the negatives completely outweigh this. I can’t say anything else positive about this scamming casino.

I deposited £5000 and withdrew £8600 on the 1st September. It’s now the 4th September and my account remains unverified and withdrawal not complete. They have requested a silly amount of paperwork including driving licence, payment card, 3 months bank statements, bank statements from another account completely unrelated to my BGO payment, details about my employer and occupation. Every day they ask for one more document and today nothing. I have made two complaints with no response and now with the weekend approaching I doubt they will get back to me. I’ve played at most online casinos and never been treated so badly, avoid at all costs people.

Now I can't talk good guys, I am trying to get help from them from 23. of June, but I still waiting. My account is frozen without any reason, more than 700 pounds in my account but I can't touch them, I don't understand nothing.

Hello BGO, as a company you are defrauding me. I have been with the account frozen for 20 days, and you still have not given me a reason that by chance I earned money and you closed the account for me. You have to understand that I need the money.

Honestly right now I can't say anything good. I wish I could, but I can't. If you help me I'd like to give you 10 stars but that's not the case. If you help me I will come to talk well about you guys.

On June 22, I registered in BGO and it seemed that it was a serious company and everything was fine, but on June 23 I was playing roulette and suddenly they took me out of the game and I could no longer enter. The account was frozen, with more 700 pounds in total. I have been waiting for 5 days for help but nobody gives it to me. In the chat they tell me they sent me an email, but the email never arrives.
I need urgent help please, I already sent you my passport and a bank statement in pdf as you asked me. Anything you need to verify I will be happy to give it to you. Please understand that I need my money.

Absolutely nothing at all.

Everything, the bonuses are none existent on slots. I ran £14750.00 through the casino in one night and hardly got a bonus at all. At one point I ran £6000.00 through Siberian Storm and didn't get a single bonus! I was also very unhappy that they kept letting me deposit up to that amount £14750.00 in one night without contacting me to verify me or ask me about responsible gambling when in their terms and conditions it says you can only deposit £1000.00 in the first instance but then you will need to be verified because of money laundering and affordability etc but yeah none of that they just let me max out all my cards in one night. I'm still paying it off now over 3 years later. I'm disgusted with them and the industry at large because they won't pay you if you win, they come up with excuse after excuse and obviously don't ever except any bonuses because if you win you'll never meet the withdrawal criteria ever until there's nothing worth withdrawing left in the account It's just one big massive legalised con to get your money. I'm beyond words that this is going on the World over and we the poor people and the vulnerable are paying the price. IT IS DISGUSTING.

Good game selection. Easy to navigate on site. Does have alot of promotion. Has incentives. Average for casino site. Has a loyalty scheme but not used.

Takes extra money off you for deposit and withdrawals. Return to player quite poor not one single bonus in £400.00. Incentives poor x65 wager. No lock in for withdrawals which you can set on most other sites.
Would not recommend them to anyone.

BGO Spielothek

2. Juni 2020

Hello,

Thank you for taking the time to review us.

We do take pride in our selection of games and gaming providers and I'm glad you also found the site easy to use. We have a loyalty and reward scheme that rewards players weekly and monthly for their play along with free to enter tournaments and regular promotions.

We do have fees in place and we don't hide this, it's displayed in the terms and when making one of the retrospective transactions. the return to player (RTP) on our games can be located for each game and is verified by regulated third-party test houses. It's calculated over tens of thousands of spins and smaller sessions may not be so reflective. We don't have a locking functionality for withdrawals yet but this is something we hope to have in the future.

Kind regards,
bgo

Regular promotions and playing incentives scheme with good playing rates. Keep you up to date with promotions slots pay OK and seem fair. Live chat helpful. Quick pay out using PayPal

Having to pay to deposit and withdraw which puts me off as they appear to be the only online gambling site along with there sister site Vegas Luck that do so and I cannot understand why🤢

BGO Spielothek

29. Juli 2019

Hello Nigel,

Thank you for taking the time to leave us a review!

It is great to hear you are enjoying our regular promotions, along with our loyalty scheme The Vault. I will pass on your feedback regarding the fees in place, as we are always striving to improve our site and services.

Have a great day

Kind regards
Rebecca

I like the vault that's really good, also the loyalty points and being left alone to gamble in peace.

Customer service team (some) whom are rude and imply you Have a gambling problem because you use a paysafe voucher aswel as a debit card to deposit and once in 2014 I used my credit card. Now I get they have a job to do and part of that is to make sure customers are gambling responsibly but send a question air to our email not ask me on live chat very rudely personal questions and when I answer in one go and tell her to have a lovely end chat, then stop me from depositing I felt like a criminal where's all I done was had a little gamble something I enjoy. Thing that gets me is when I deposit £300 in one day no one says anything. She imbarrsest me there was no need.

BGO Spielothek

30. April 2019

Hello,

Thank you for taking the time to review us, we are very proud of our loyalty and reward schemes here at bgo and please that you enjoy the vault.

I'm sorry if our responsible gaming team came across rude, I can assure you that's not the intention. We have a very robust responsible gaming team, who's purpose is to ensure gambling stays fun for everyone here at a bgo.

Sometimes we may ask questions which may seem out of the ordinary and can be a bit personal, but we do this to ensure our customers are protected and understand tools available to them, should they feel at risk of problem gambling.

Kind regards,
Paul
bgo Customer Support

- Modern and elegant web site layout
- Many promotional offers
- A loyalty program that seems to be good
- The whole service and lively conversation was very respectful and courteous
- But basically just the average casino

- The only problems I have is that it only has a British pound for saving money into my account
- Disabled and also can not stop NetEnt reels
- I think now they have lagged behind the progressive casinos that offer more at this time and so I now have less desire to play

BGO Spielothek

7. Januar 2019

Hello,

Thank you for taking the time to review bgo via AskGamblers!

We offer a variety of currencies, depending on your location. I am happy to pass on your feedback, we are always striving to improve our site and services.

Kind regards,
Rebecca
bgo Customer Support

Good selection of games overall and a reliable website

Bonus wagering is far too high then theres the charge when you deposit and withdraw totally unappealing

BGO Spielothek

21. Dezember 2018

Hello

Thank you for reviewing bgo!! We love to hear Customer feedback.

I am sorry to hear you are disappointed with our 40x wagering. When re-introducing this back to the Casino, we completed a lot of market research and found 40x wagering was lower than alot of other Casinos. Don't forget - a lot of our rewards are in fact wager free.

I have passed your comments on regarding our small deposit and withdrawal fee.

Thank you again for reaching out.

Kind regards,
Rebecca
bgo Customer Support

Fast verification process and nice chat support, but that's it.

1. Deposit fees of 2,5% is a very bad joke.
2. €2,50.- for withdrawals is also not okay.
3. Their Netentslots have all no "Quickspin" option, so you must play all these slots in slow motion, because every single spin takes at least 5 seconds and there is also no option to stop the reels directly, like normally in every another casino on this earth, which have too Netent slots.
The problem is, that you can't see this failure before you have registered an account and make a deposit, because you can't play any slot for fun, without real money.

So Ican't recommend this casino to anyone, because of their very high deposit fees and slow Netent Slots.

BGO Spielothek

21. Dezember 2018

Hello,

Thank you for taking the time to contact us.

It is great to hear positive feedback regarding our Customer Support!

I will pass on your feedback regarding the fees in place, many of our customers feel that our wager free promotions outweigh these small fees. We detail our fees in our Terms & Conditions, which are accepted upon creating an account with us, we make sure that these are clear for all to see. You will also find the fees are displayed on the deposit and withdrawal page providing a clear breakdown.

I am sorry to hear you are disappointed with the NetEnt slots. As you are aware, we host these and do not make the games themselves. Many of our NetEnt slots offer a quickspin or Turbo mode, for example Finn and the Swirly Spinn. You may find the older games do not offer this.

Casino's no longer offer a 'fun mode', as this means that anyone, even under 18s, could 'try' the games - which of course no Casino would want!

Kind regards,
Rebecca
bgo Customer Support