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BaoCasino has been terminated due to being unresponsive. Consider these instead:

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BaoCasino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 72 reviews
8.4/10
72 reviews
Complaint Response 11 complaints
1 day avg. 11 complaints
What we like
  • Unlimited withdrawal limits on some payment methods
  • Multiple withdrawal methods available
  • Live chat open 24/7
  • Mobile-friendly design
What we don’t like
  • A number of restricted countries
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


BaoCasino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.baocasino.com
Established
2019
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, German, Portuguese, French, Russian, Japanese, Hindi
Casino Type
Instant Play, Mobile, Crypto Casino

BaoCasino is an online casino where members can enjoy games that include slots, table games, crypto games and they have a live casino too. The casino is home to multiple gaming providers which includes big names like NetEnt, Play’n GO, Quickfire, Yggdrasil Gaming and Amatic. The site supports multiple languages like English, French and Spanish and the site can be reached instantly through a web browser. Members can also join in through their mobile casino. BaoCasino is licensed and regulated by the Government of Curacao.

Restricted Countries and Territories

There are some country restrictions here and these include players from the United States of America, the United Kingdom, Spain, France and the Netherlands. The full list of restricted / allowed countries can be found under ‘more casino details’.

Mobile Gaming

The site is available on the go so members can log in and play through their mobile, smartphone and tablet devices. Players won’t need to worry about downloading an app as the games have already been optimized so they can be reached through a compatible mobile browser for a seamless experience. 

Security and Fairness

When it comes to security the casino uses a high level of SSL encryption and firewall methods. Sensitive data will always be encrypted before it is transmitted over the internet.

They also use a random number generator so players can rest assured that the games available here are fair

 

StallCation

Complaints

Read the complaints other players have left for BaoCasino. Learn more about complaints.

Show all complaints
BaoCasino - Closed my account with €5,000 balance accusing me of 'money laundering'
Hello!

I have found out about this Casino a while ago and deposited a bit.

Then I won a nice amount in a Slot game. Casino asked me for a lot of documents which I all send them. They asked for:
- Front ID
-Back ID
- Proof of Address
- Photos of my Credit Card
- Selfie of me, my ID and a Note of paper with "Hi Bao"

I submitted ALL of these documents. Then they said they will check within 1 Hour. when i logged in again in the evening (20th of september, 18:58) I received the notice that my account is disabled. (see attached image) . Also chat wrote me: " Natalie, your account needs additional examination. Within this time your player account is closed per administration's decision."

I Submitted a complaint on Friday already but it was rejected from askgamblers team because I need to give them time to finish investigation. I totally understand this!

So I have waited until Wednesday (25th of September) then the chat told me:

"Earlier, we sent a letter to your email.
We want to inform you that your account in our casino was closed per administration's decision and the funds were confiscated. Our security system has discovered that you participated in fraudulent action (in particular, money laundering). According to the rules of our casino, we reserve the right not to process withdrawals in a case of fraudulent and illegal activities (including participation that would be in breach of the law in your local jurisdiction).
For more information refer to this link (section "Anti-Fraud Policy"): https://baocasino.com/terms-and-conditions"

Now I can not login and can not withdraw my money. I have no Idea what that means and I have just used my personal credit card to deposit and my Coinbase Account.

Please see all attachments of Chat and the notice of account closure.
staus Rejected
€5000
BaoCasino - Declined withdraw - Submitted everything asked
So,

I used many Direx casinos this past week, and I had no real issues depositing/withdrawing, except on BaoCasino. Keep in mind I never use bonuses and I checked the box to not use any bonus.

I submitted the documents asked but then I declined my withdraw because I had to make a 75 more wager (3x the deposit for some reason) on a 1200 total deposit (500-350-350).

I did an extra 200 euro wager just to be sure, and then I declined again asked for more documents (selfies etc. even though all other Direx Casinos accepted me) and I submitted a new withdraw request which declined, and this time was about wagering an extra 1400 euro... I tried to find my history bets but I can't go back to all history, I only can see the last 100 of bets history or so (some slots), according to support this is because I have set a cooling off period, so that's ok. Support told me that I have wagered 2200 (photo attached), but anyway, now I'm stuck to have to play 1400 euro on a 1900 withdraw.

After some research and talking with the support, I found the term that specifies about the 3x wagering of the LAST deposit, which in my case, it was 350 euro (not 1200). And still it doesn't say that you will not get paid, I attach this term for your convenience.

So according to support, if you have made a 5k deposit, and you lost it on first bet, your next 200 euro deposit need to be wagered 50x (10k euro) to be able to make a withdraw, again, no a no-bonus deposit.

Well I'm ok if that is the case and I'll just wager the rest of 1400 and be done with this casino, but reading their term doesn't feel correct, and it doesn't even say that, and I feel like I have to wager 350x3 (1050 euro) which I did (2200 total wager, plus I think the 75EUR first request was to complete the wager on the 350 deposit).

I attach the e-mails saying the wager amounts needed to cover. No more deposits did after the first withdraw request.

I let you decide what is wrong/correct in this case :)
staus Rejected
BaoCasino - Delays/Excuses For Withdrawal
I signed up recently on Bao and deposited close to $2500 via EcoPayz. I was lucky enough to win a good amount and requested a first cashout in line with their daily maximum cashout limits. This is when the problems began - my withdrawals have been returned to my account 3 times:

1. First, it was because they said I didn't verify my email, which I did, so I did it a second time and then manually.
2. Second, they said it was because I needed to do increments of $1000, which I did, but these were still rejected.
3. Third, they now claim they have technical issues with EcoPayz, but offer no timeframe for resolution or further information.

They said I could attempt a withdrawal via iDebit (which I can't use) or Visa refund but only offered two obscure banks in Canada where this is possible, neither of which I have an account at (and are located in other provinces). I have offered to be paid out via BTC, EcoPayz or Wire Transfer.

There may indeed be technical issues, but they have no shown any proof of this and no one from their team has provided me with anything more than generic "technical issue" messages, nor can they say when it will be fixed. It seems to be like an excuse, as they can easily contact their white label provider to arrange for another way to complete the payout.

Unfortunately, I must warn other players not to play here as it appears they have issues paying out (but no issues taking deposits), despite the fact that they promise ultra fast payouts and their recent reviews even say this.

Any help AskGamblers can provide would be greatly appreciated - thank you.
staus Resolved
$8000

Complaint Statistics

Resolved 6
Avg. Amount $ 1,706
Avg. Complaint Duration 40 days
Avg. Response Time 1 day

Review this casino

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Player rating
8.4/10 72 reviews

Top reviews from our players

There is a good variety of slots. It looks good and works smoothly and easily. Even better than that are the people at Bao they r so lovely and helpful. Today I had a win at Bao I was so amazed when my winnings were in my bank account within half an hour of requesting the withdrawal. So amazing. Bao is all round great I think. I'd advise anyone to play at Bao

To low nö deposits bonus. The only thing I don't like much is that u don't get any bonus after 4 deposits. That is not so good. If u don't use our welcome bonus in those first 4 deposits u lose it. But that is the only negative I found.

Dear FHANTOM1986, Thank you for sharing your experience with us! We are so delighted to hear that you are happy with our interface and that you enjoyed talking to our support managers. They are always there to help you with any questions you might have. As for the things that didn't fill you with joy, we recommend you to always check our promotions tab by the link https://www.baocasino.com/promotions for new interesting offers. Wish you the best of luck! Warmest regards, Bao Casino Team

user avatar

I really like this casino. There is a good variety of slots. It looks good and works smoothly and easily. Even better than that are the people at Bao they r so lovely and helpful. Today I had a win at Bao I was so amazed when my winnings were in my bank account within half an hour of requesting the withdrawal. So amazing. Bao is all round great I think. I'd advise anyone to play at Bao.

The only thing I don't like much is that u don't get any bonus after 4 deposits. That is not so good. If u don't use our welcome bonus in those first 4 deposits u lose it. But that is the only negative I found.

Dear BABYL9, Thank you for your kind words about Bao Casino! We are so happy that your first withdrawal was smooth, and our support team is always ready to help you with any questions ;) As for the bonuses availability, we constantly update our promotions tab with tempting offers, so make sure to check the following link to keep up with the adventures of our Bao cat: https://www.baocasino.com/promotions Wishing you lots of luck, Bao Casino team

user avatar

I really like this casino. There is a good variety of slots. It looks good and works smoothly and easily. Even better than that are the people at Bao they r so lovely and helpful. Today I had a win at Bao I was so amazed when my winnings were in my bank account within half an hour of requesting the withdrawal. So amazing. Bao is all round great I think. I'd advise anyone to play at Bao.

Dear LUKASZPL, We appreciate your praise of Bao Casino! Your opinion means a lot to us and keeps us motivated to continue making our players happier ;) Congratulations on your winnings from the whole team, we do hope that you’ll keep playing and winning with us! Wishing you the best of luck, Bao Casino team

user avatar

I really like this casino. There is a good variety of slots. It looks good and works smoothly and easily. Even better than that are the people at Bao they r so lovely and helpful. Today I had a win at Bao I was so amazed when my winnings were in my bank account within half an hour of requesting the withdrawal. So amazing. Bao is all round great i think. I'd advise anyone to play at Bao.

The only thing i dont like much is that u dont get any bonus after 4 deposits. That is not so good. If u don't use our welcome bonus in those first 4 deposits u loose it. But that is the only negative I found.

Dear KYA66677, Thank you so much for these kind words about Bao Casino! We are happy that you appreciated our variety of slots, quick payouts, and helpful support team. Please, accept congratulations on your first winnings from the whole team of Bao Casino, we are sure those were not the last ones ;) As for the bonuses, we’d like to draw your attention to our quest, which rewards players with tempting bonuses and prizes when reaching certain levels. Also, do not hesitate to ask our lovely support agents: from time to time they’ll be able to offer you great loyalty bonuses! Wishing you lots of luck, Bao Casino team

user avatar

Oh forget about bonuses everybody for once! This is a well managed, well staffed casino that has yet to give me any trouble, just some big wins. Easy to navigate and easy to play. Great game selection and snappy cashouts.

Dear KSMITH, Thank you for honouring our hard work, we do aim to provide our players with the fastest cashouts, qualified customer support staff and huge selection of awesome slots! Wishing you even more winnings in the future, Bao Casino team

user avatar

Nice casino, casino with cool slots.
Friendly team, always tell you
I did not believe it, but it is reality: Baocasino pay me the winnings in 24 hours! 
I have never seen that. It is the first time!

I like to play here.
:D

Dear BELLA0601, We are happy that you’ve had such a positive experience with Bao Casino! We’ll make sure to keep up the good work and hope that you’ll stay with us for good ;) Wishing lots of luck from the whole team of Bao Casino!

user avatar
Inactive user
6/10

The layout & design on the site are amazing. Very up-to-date & amusing. The software works softly & fast as ever. I also love the cat mascot (as I'm a huge cat fan in real life, too)... They have my favourite slots and I even managed to turn my 300 euro deposit into a 1750+ euro withdrawal. Tbh, I only played one slot, my favourite, Netent's Divine Fortune ;) After a 2-3 days waiting time, I got my money to my bank account via Skrill Rapid Transfer. No hassle with this. The chat support was very quick, polite & helpful, all in the middle of the night.

The main reason I am only giving 6 stars; is that there is a rule in this casino that every deposit (no bonus money, but your own money), must be wagered 3 times (!) before you can request any withdrawal. To me, this is intolerable. Well as I mentioned, this time I was lucky, and actually managed to win & cash out a nice amount; but we all know that you can never count on that happening every time, as the odds are always on the house's side. I would somehow understand if the wagering requirement for your deposit (without bonus) was 1x (as it is in many casinos indeed); but 3x is just way too much for me. So I decided to close my account here. I am genuinely sad about this; because otherwise I really enjoyed the site. But if this wagering rule doesn't bother you, then yes I would recommend this site for anyone.

Dear ANNIKALE, We appreciate you taking the time to give such a detailed review of our online casino. Please, accept congratulations on your winnings from the whole team! We are happy that the verification and withdrawal processes went smoothly for you, that’s what we always aim for ;) The support team go out of their way to provide our beloved players with answers to all their questions, so thank you for praising their work. As for the x3 wagering requirement, every respectable online casino uses it just as a security measure to protect itself from fraud attempts. To our regret, it didn’t work for you, however, we have plenty of players who do not see it as an obstacle to enjoying their experience with us ;) Wishing you lots of luck, Bao Casino team

user avatar

The casino has a pretty fast registration process that is done in about a minute as you can enter your information later on whenever you want, but if you want to play Live Casino you will be redirected to the page immediately where you have to enter your info.

Really don't like having limits while having a bonus and it makes me feel uncomfortable being limited to bet maximum 1E on a single bet and kinda makes me feel like I am not having a freedom that's why I didn't want to claim the bonus hopefully it gets changed in the future plus on all of that x40 wagering while betting maximum 1EUR seems too much.

Dear DIMPLES, Thank you for sharing your opinion about Bao Casino with us! Concerning the maximum bet while wagering a deposit bonus, please, note that it is 5 EUR and equivalents. The bet is limited to 1 EUR only during wareging of free spins winnings. Moreover, we have bonuses that don’t even have a wager, e.g. for reaching some quest levels. Just keep playing and receive tempting offers and best prizes ;) Anyway, we do value feedback of our player’s and will do our best to improve the points you were unhappy about. Wishing you lots of luck! Warm regards, Bao Casino team

user avatar

This is one of the best new casino from direx group.
They offer many games providers.
Abd i like bgaming and isoftbet which is good payout all time i played..
Casino also have great design and fast browsing. 24 hr. Support and ready to help you within minute.

It is very hard to ask for no deposit bonus even after big lost and several deposits to.
And the bonus itself (also deposit bonus) has some game restrictions that wont let you play some games during bonus play.

Dear EKNTHW, We appreciate you taking time and giving us your opinion about Bao Casino, it truly means a lot to see our efforts show such positive results! We constantly strive to update our bonus offers and provide our players with interesting promotions every day. There are indeed some restrictions on the range of games you can play with a bonus, however, it is just a security measure to prevent bonus abuse, and once you wager the bonus you can play all available games. Thank you for the feedback, we’ll make sure to take everything into account in our work. Wishing you the best of luck, Bao Casino team

user avatar

An honest, open, transparent casino with cool slots. I think Bao is the most honest casino and worthy of the top 3 best casinos. Friendly team, always tell you. It will not be difficult to get a win on any card and online wallet. Thanks Bao!

Dear SHYLOV.DIMA, Thank you for such kind words from the whole team of Bao Casino! We work hard to make our players enjoy every moment they spend with us and reviews like yours motivate us even more! We wish you lots of luck and winnings with Bao Casino ;) Warm regards, Bao Casino team

user avatar

BaoCasino News

Read all news about BaoCasino, check for updates and stay tuned for exclusive bonuses.

Start Your BaoCasino Adventure With a First Deposit Bonus and Spins
Promotion Start Your BaoCasino Adventure With a First Deposit Bonus and Spins

If you’re staying this weekend, we’ve found the perfect bonus to spend it with. At BaoCasino you can sign up and claim their 100% welcome bonus if you’re a new player depositing for the first time. As a thank you, the casino will also credit your account with extra spins! Start Your AdventureYou can enjoy your favourite online slots and games this weekend with a first deposit bonus at BaoCasino. The adventure starts when you sign up and since you’re new here, the casino will also give you 20 spins on top of your welcome bonus.Make your first deposit and the casino will match it and top it up with 20 spins on Northern Sky.There are no tricky bonus codes to remember and no opting-in! All you have to do to get started is follow our simple steps:Head over to BaoCasinoRegister an account and log in Open the cashier Make your first deposit The casino will credit you with a 100% welcome bonus of up to €200 + 20 spins on Quickspins Northern Sky Slot.You will need to deposit a minimum of €15 to qualify, and the bonus will instantly be credited into your account. To redeem the bonus, you must wager it 40x. You will not be able to withdraw until the required amount has been fulfilled.To collect your 20 casino spins, you need to go to the Bonus section of your account, but you can’t claim them if you’ve already activated the High Roller Bonus. Your bonus will be valid for seven days, and full terms and conditions are available when you visit the casino. Good luck!

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