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BaoCasino

Item: BaoCasino
Rating: 1
Author: Bojana D.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 72 reviews

8.4/10

72 reviews

Complaint Response 11 complaints

1 day avg. 11 complaints

What we like

Unlimited withdrawal limits on some payment methods
Multiple withdrawal methods available
Live chat open 24/7
Mobile-friendly design

What we don’t like

A number of restricted countries

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Bojana D.

BaoCasino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://www.baocasino.com

Established

2019

Licences

Curacao Gaming Control Board

Company

DAMA N.V. Casinos

Affiliate Program

Bao Affiliate

Languages

English, German, Portuguese, French, Russian, Japanese, Hindi

Casino Type

Instant Play, Mobile, Crypto Casino

BaoCasino is an online casino where members can enjoy games that include slots, table games, crypto games and they have a live casino too. The casino is home to multiple gaming providers which includes big names like NetEnt, Play’n GO, Quickfire, Yggdrasil Gaming and Amatic. The site supports multiple languages like English, French and Spanish and the site can be reached instantly through a web browser. Members can also join in through their mobile casino. BaoCasino is licensed and regulated by the Government of Curacao.

Restricted Countries and Territories

There are some country restrictions here and these include players from the United States of America, the United Kingdom, Spain, France and the Netherlands. The full list of restricted / allowed countries can be found under ‘more casino details’.

Mobile Gaming

The site is available on the go so members can log in and play through their mobile, smartphone and tablet devices. Players won’t need to worry about downloading an app as the games have already been optimized so they can be reached through a compatible mobile browser for a seamless experience.

Security and Fairness

When it comes to security the casino uses a high level of SSL encryption and firewall methods. Sensitive data will always be encrypted before it is transmitted over the internet.

They also use a random number generator so players can rest assured that the games available here are fair.

Deposit Methods

Payz, Maestro, MasterCard, Neteller, Paysafecard, instaDebit, Visa, Giropay, Neosurf, Skrill, Bitcoin, iDebit, Litecoin, Dogecoin, Zimpler, Ethereum, Bitcoin Cash, Interac, Rapid Transfer, AstroPay Direct, CashtoCode

Deposit Fees

Withdrawal Methods

Maestro, MasterCard, Neteller, instaDebit, Visa, Payz, Skrill, Bitcoin, Litecoin, iDebit, Dogecoin, Ethereum, Bitcoin Cash, Rapid Transfer, WebMoney, AstroPay Direct, Bank Wire Transfer, JCB, Interac, Inpay

Withdrawal Fees

Withdrawal Limit

EUR/USD 2,000 per day, EUR/USD 7,500 per week, EUR/USD 15,000 per month

Currencies

Canadian dollars, Euros, Norwegian kroner, Russian rubles, US dollars, Bitcoin, Litecoin, Dogecoin, Ethereum, Bitcoin Cash, Australian dollars, New Zealand dollars, Japanese yen

Pending Time

0-72 hours

Withdrawal Times

E-Wallets 0-1 hours
Bank Transfers 3-7 days
Card Payments 0-24 hours
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

NetEnt, Betsoft, Play'n GO, Yggdrasil Gaming, BGaming, Amatic Industries, Amusnet (Former EGT Interactive), Elk Studios, Quickfire, Platipus Gaming, Pragmatic Play, Spinomenal, Evolution Gaming, Quickspin, Nolimit City, VIVO Gaming, Wazdan, Blueprint Gaming, Merkur Gaming, Booming Games, Thunderkick, Big Time Gaming, Red Tiger Gaming, Playtech, Push Gaming, Playson, Booongo Gaming, iSoftBet, Felix Gaming

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

Players who enjoy video slots have plenty to choose from here and each game can be easily identified by its software. There are some huge names here that include NetEnt, Play’n GO and Quickfire. Games can also be filtered by provider making it even easier to browse or if players want to find their favorite games straight away they can take advantage of the search engine. Titles include the Starburst Slot, Twin Spin Slot, Dead or Alive Slot, Vikings Go Berzerk Slot and Reactoonz Slot.

There is of course some table games too for players looking to place their bets on something different. There are various games of blackjack and roulette alongside poker games like Casino Stud Poker and Casino Hold’em.

Finally, players who enjoy betting with cards might want to try the selection of video poker games that are available here. Players can open games like Aces and Eights, Aces and Faces, Bonus Deuces Wild and Joker Poker.

Live Casino

BaoCasino also hosts a live casino which includes live games from Evolution Gaming, There are male and female dealers hosting games around the clock which include Live Blackjack, Live Roulette and Live Dragon Tiger.

Deposit Limit Tool

Yes

Wager Limit Tool

Yes

Loss Limit Tool

Yes

Time/Session Limit Tool

Yes

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Support

Players who need help and assistance can use the casinos live chat facility which is available through a web browser and on mobile. Live chat is open 24/7. Players can also use the online contact form and email for additional help.

Suggest an edit

Complaints

Read the complaints other players have left for BaoCasino. Learn more about complaints.

Show all complaints

Submit complaint

Bao Casino - Account verification not possible

I made a first payment via Interac. My identity could be verified

My phone number has also been checked

When I send them the digitization of my driver's license, they answer me :

"Dear < removed >,

Your document (Image_(3).jpg) wasn't approved. Reason: Please, note that screenshots, scans of the documents, cut or edited photos are not accepted. .

Bao Casino Team"

Oops! Your request to withdraw money has been declined.

If you would like more information, please contact our customer support team.

Bao Casino Team

Their customer service does not respond...

What should I do? I want my stake back.

Thank you

Unresolved

$30

BaoCasino - Very long withdrawal processing time

Hello. I have requested a withdrawal from the BaoCasino casino and it has been over 5 days now and it has not been processed in any way. My standard withdrawal processing time has long passed and nothing is happening in this case. The chat agents can't tell me why it takes so long, but they sent a query to the casino manager, but I didn't get any answer from him. I do not have an answer to the question why the withdrawal is still not being processed, so I am writing here, maybe it will have some effect and I will get an answer from the casino representatives. I would like to add that my account is fully verified, I had withdrawals in the past and there were no problems with them, so the current situation is quite strange.

Resolved

BaoCasino - Refused withdrawal BaoCasino

I have a complaint against BaoCasino, which was a very good casino to me, but now they have started to make issues. I am their player for some time now, and I used skrill and paysafecard methods for deposits, I have also made withdrawals on skrill in the past and there hasn't been an issue never with that. Even though I used paysafecard (which I bought at a local gas station) for deposit.

Now I wanted to withdraw 150€ using skrill, and yesterday they said I have to make a paysafecard verification which I successfully made, today the withdrawal was again declined (skrill) after that I waited all day that someone answered live chat, and now they want me to use bank transfer to withdraw funds, because they wanted that I use paysafe for withdrawal but paysafe has only option to deposit not withdraw. Now bank transfer is minimum 500Eur to withdraw, but I only have 150EUR on my account, it looks like that they want me to spend this 150eur on their casino because they know that MIN 500€ is bank transfer withdrawal. I will send you chat transcript with the Bao customer service and also history of my skrill withdrawals that were successful in the past. I am a fair player and always have been so that is not an issue for me, I play for fun but that is not okay that I can't withdraw funds.

Please I ask you for urgent help before they block me for no reason...

Rejected

€150

BaoCasino - Waiting for over 3 months for withdraw

On 5.12.2020 I withdrew 1.660 $. The withdraw was going to be deposited to my debit card I used at the casino. It is over 3 months now and money are still not deposited into my account. I contacted my bank with the transaction number casino send to me and the bank reply with email saying it is impossible to find money only with this number.

I send this email to Bao Casino. I contacted casino on several occasions and got the same answer...”We are working on this...”

I’m sending copies of a few emails.

Can you please help me with this problem?

Kind Regards < full name removed >

I send documents to support.

Resolved

$1660

BaoCasino - Withdrawal request made over 5 weeks and not paid out

Well, where do I start with Bao Casino. I made 3 withdrawal requests in early December for the amount of $5900 over 3 separate transactions. The withdrawal transactions were supposedly deposited back to the original debit card which never occurred. I then followed up with Bao casino on numerous occasions as to the whereabouts of the funds as they never landed in my account. I then contacted the bank as Bao casino provided 3 random transactional numbers for which the bank could not locate as I suspect they are random by nature. I subsequently had the bank provide a letter to Bao casino stating this (which they requested and I consider highly unusual) and I have since had no resolution on the matter since providing the letter from the bank. I get the same response from the casino each time you contact them 'Our specialists are working on your case, hope for your understanding'. Well my understanding on the matter has well and truly pasted and it's time to call these guys out. I looked forward to the casino's response. It's now been over 5 weeks and the funds haven't been paid.

Unresolved

$5900

BaoCasino - Deposit not credited despite repeated inquiries

I made a deposit 4 days ago using a method I've used hundreds of times for instant deposits. The money was not credited. I made several inquiries the first and second day and was told I just have to wait. I was finally asked for more information which I provided (screen shots of the deposit to their casino and the withdrawal of the money from my bank account) and still, 4 days later, I have no funds in my account and my deposit has not been refunded, nor have I had an answer from this casino. At the last communication I had with them, they said they had to send the information to their finance department and that I would get a response by email. Another day later, still no response.

Resolved

$77

BaoCasino - Deposits funds missing

I already send them the neosurf voucher transaction history which is the funds been successfully processed and I dont know whats the reason for taking it so long to resolve.its been more than 2 days when I ask them about this matter.but it is so obvious that they’re not trying their best to resolve it

Resolved

$10

BaoCasino - Closed my account with €5,000 balance accusing me of 'money laundering'

Hello!

I have found out about this Casino a while ago and deposited a bit.

Then I won a nice amount in a Slot game. Casino asked me for a lot of documents which I all send them. They asked for:
- Front ID
-Back ID
- Proof of Address
- Photos of my Credit Card
- Selfie of me, my ID and a Note of paper with "Hi Bao"

I submitted ALL of these documents. Then they said they will check within 1 Hour. when i logged in again in the evening (20th of september, 18:58) I received the notice that my account is disabled. (see attached image) . Also chat wrote me: " Natalie, your account needs additional examination. Within this time your player account is closed per administration's decision."

I Submitted a complaint on Friday already but it was rejected from askgamblers team because I need to give them time to finish investigation. I totally understand this!

So I have waited until Wednesday (25th of September) then the chat told me:

"Earlier, we sent a letter to your email.
We want to inform you that your account in our casino was closed per administration's decision and the funds were confiscated. Our security system has discovered that you participated in fraudulent action (in particular, money laundering). According to the rules of our casino, we reserve the right not to process withdrawals in a case of fraudulent and illegal activities (including participation that would be in breach of the law in your local jurisdiction).
For more information refer to this link (section "Anti-Fraud Policy"): https://baocasino.com/terms-and-conditions"

Now I can not login and can not withdraw my money. I have no Idea what that means and I have just used my personal credit card to deposit and my Coinbase Account.

Please see all attachments of Chat and the notice of account closure.

Rejected

€5000

BaoCasino - Declined withdraw - Submitted everything asked

So,

I used many Direx casinos this past week, and I had no real issues depositing/withdrawing, except on BaoCasino. Keep in mind I never use bonuses and I checked the box to not use any bonus.

I submitted the documents asked but then I declined my withdraw because I had to make a 75 more wager (3x the deposit for some reason) on a 1200 total deposit (500-350-350).

I did an extra 200 euro wager just to be sure, and then I declined again asked for more documents (selfies etc. even though all other Direx Casinos accepted me) and I submitted a new withdraw request which declined, and this time was about wagering an extra 1400 euro... I tried to find my history bets but I can't go back to all history, I only can see the last 100 of bets history or so (some slots), according to support this is because I have set a cooling off period, so that's ok. Support told me that I have wagered 2200 (photo attached), but anyway, now I'm stuck to have to play 1400 euro on a 1900 withdraw.

After some research and talking with the support, I found the term that specifies about the 3x wagering of the LAST deposit, which in my case, it was 350 euro (not 1200). And still it doesn't say that you will not get paid, I attach this term for your convenience.

So according to support, if you have made a 5k deposit, and you lost it on first bet, your next 200 euro deposit need to be wagered 50x (10k euro) to be able to make a withdraw, again, no a no-bonus deposit.

Well I'm ok if that is the case and I'll just wager the rest of 1400 and be done with this casino, but reading their term doesn't feel correct, and it doesn't even say that, and I feel like I have to wager 350x3 (1050 euro) which I did (2200 total wager, plus I think the 75EUR first request was to complete the wager on the 350 deposit).

I attach the e-mails saying the wager amounts needed to cover. No more deposits did after the first withdraw request.

I let you decide what is wrong/correct in this case :)

Rejected

BaoCasino - Delays/Excuses For Withdrawal

I signed up recently on Bao and deposited close to $2500 via EcoPayz. I was lucky enough to win a good amount and requested a first cashout in line with their daily maximum cashout limits. This is when the problems began - my withdrawals have been returned to my account 3 times:

1. First, it was because they said I didn't verify my email, which I did, so I did it a second time and then manually.
2. Second, they said it was because I needed to do increments of $1000, which I did, but these were still rejected.
3. Third, they now claim they have technical issues with EcoPayz, but offer no timeframe for resolution or further information.

They said I could attempt a withdrawal via iDebit (which I can't use) or Visa refund but only offered two obscure banks in Canada where this is possible, neither of which I have an account at (and are located in other provinces). I have offered to be paid out via BTC, EcoPayz or Wire Transfer.

There may indeed be technical issues, but they have no shown any proof of this and no one from their team has provided me with anything more than generic "technical issue" messages, nor can they say when it will be fixed. It seems to be like an excuse, as they can easily contact their white label provider to arrange for another way to complete the payout.

Unfortunately, I must warn other players not to play here as it appears they have issues paying out (but no issues taking deposits), despite the fact that they promise ultra fast payouts and their recent reviews even say this.

Any help AskGamblers can provide would be greatly appreciated - thank you.

Resolved

$8000

Complaint Statistics

Resolved 6

Avg. Amount $ 1,706

Avg. Complaint Duration 40 days

Avg. Response Time 1 day

Review this casino

Share your thoughts with other players

Player rating

8.4/10 ● 72 reviews

Top reviews from our players

fhantom1986

6 years ago

7/10

There is a good variety of slots. It looks good and works smoothly and easily. Even better than that are the people at Bao they r so lovely and helpful. Today I had a win at Bao I was so amazed when my winnings were in my bank account within half an hour of requesting the withdrawal. So amazing. Bao is all round great I think. I'd advise anyone to play at Bao

To low nö deposits bonus. The only thing I don't like much is that u don't get any bonus after 4 deposits. That is not so good. If u don't use our welcome bonus in those first 4 deposits u lose it. But that is the only negative I found.

Dear FHANTOM1986, Thank you for sharing your experience with us! We are so delighted to hear that you are happy with our interface and that you enjoyed talking to our support managers. They are always there to help you with any questions you might have. As for the things that didn't fill you with joy, we recommend you to always check our promotions tab by the link https://www.baocasino.com/promotions for new interesting offers. Wish you the best of luck! Warmest regards, Bao Casino Team

BaoCasino 6 years ago

Babyl9

6 years ago

10/10

I really like this casino. There is a good variety of slots. It looks good and works smoothly and easily. Even better than that are the people at Bao they r so lovely and helpful. Today I had a win at Bao I was so amazed when my winnings were in my bank account within half an hour of requesting the withdrawal. So amazing. Bao is all round great I think. I'd advise anyone to play at Bao.

The only thing I don't like much is that u don't get any bonus after 4 deposits. That is not so good. If u don't use our welcome bonus in those first 4 deposits u lose it. But that is the only negative I found.

Dear BABYL9, Thank you for your kind words about Bao Casino! We are so happy that your first withdrawal was smooth, and our support team is always ready to help you with any questions ;) As for the bonuses availability, we constantly update our promotions tab with tempting offers, so make sure to check the following link to keep up with the adventures of our Bao cat: https://www.baocasino.com/promotions Wishing you lots of luck, Bao Casino team

BaoCasino 6 years ago

lukaszpl

6 years ago

10/10

Dear LUKASZPL, We appreciate your praise of Bao Casino! Your opinion means a lot to us and keeps us motivated to continue making our players happier ;) Congratulations on your winnings from the whole team, we do hope that you’ll keep playing and winning with us! Wishing you the best of luck, Bao Casino team

BaoCasino 6 years ago

Kya66677

6 years ago

9/10

The only thing i dont like much is that u dont get any bonus after 4 deposits. That is not so good. If u don't use our welcome bonus in those first 4 deposits u loose it. But that is the only negative I found.

Dear KYA66677, Thank you so much for these kind words about Bao Casino! We are happy that you appreciated our variety of slots, quick payouts, and helpful support team. Please, accept congratulations on your first winnings from the whole team of Bao Casino, we are sure those were not the last ones ;) As for the bonuses, we’d like to draw your attention to our quest, which rewards players with tempting bonuses and prizes when reaching certain levels. Also, do not hesitate to ask our lovely support agents: from time to time they’ll be able to offer you great loyalty bonuses! Wishing you lots of luck, Bao Casino team

BaoCasino 6 years ago

Ksmith

6 years ago

8/10

Oh forget about bonuses everybody for once! This is a well managed, well staffed casino that has yet to give me any trouble, just some big wins. Easy to navigate and easy to play. Great game selection and snappy cashouts.

Dear KSMITH, Thank you for honouring our hard work, we do aim to provide our players with the fastest cashouts, qualified customer support staff and huge selection of awesome slots! Wishing you even more winnings in the future, Bao Casino team

BaoCasino 6 years ago

Bella0601

6 years ago

10/10

Nice casino, casino with cool slots.
Friendly team, always tell you
I did not believe it, but it is reality: Baocasino pay me the winnings in 24 hours!
I have never seen that. It is the first time!

I like to play here.
:D

Dear BELLA0601, We are happy that you’ve had such a positive experience with Bao Casino! We’ll make sure to keep up the good work and hope that you’ll stay with us for good ;) Wishing lots of luck from the whole team of Bao Casino!

BaoCasino 6 years ago

Inactive user

6 years ago

6/10

The layout & design on the site are amazing. Very up-to-date & amusing. The software works softly & fast as ever. I also love the cat mascot (as I'm a huge cat fan in real life, too)... They have my favourite slots and I even managed to turn my 300 euro deposit into a 1750+ euro withdrawal. Tbh, I only played one slot, my favourite, Netent's Divine Fortune ;) After a 2-3 days waiting time, I got my money to my bank account via Skrill Rapid Transfer. No hassle with this. The chat support was very quick, polite & helpful, all in the middle of the night.

The main reason I am only giving 6 stars; is that there is a rule in this casino that every deposit (no bonus money, but your own money), must be wagered 3 times (!) before you can request any withdrawal. To me, this is intolerable. Well as I mentioned, this time I was lucky, and actually managed to win & cash out a nice amount; but we all know that you can never count on that happening every time, as the odds are always on the house's side. I would somehow understand if the wagering requirement for your deposit (without bonus) was 1x (as it is in many casinos indeed); but 3x is just way too much for me. So I decided to close my account here. I am genuinely sad about this; because otherwise I really enjoyed the site. But if this wagering rule doesn't bother you, then yes I would recommend this site for anyone.

Dear ANNIKALE, We appreciate you taking the time to give such a detailed review of our online casino. Please, accept congratulations on your winnings from the whole team! We are happy that the verification and withdrawal processes went smoothly for you, that’s what we always aim for ;) The support team go out of their way to provide our beloved players with answers to all their questions, so thank you for praising their work. As for the x3 wagering requirement, every respectable online casino uses it just as a security measure to protect itself from fraud attempts. To our regret, it didn’t work for you, however, we have plenty of players who do not see it as an obstacle to enjoying their experience with us ;) Wishing you lots of luck, Bao Casino team

BaoCasino 6 years ago

dimples

6 years ago

8/10

The casino has a pretty fast registration process that is done in about a minute as you can enter your information later on whenever you want, but if you want to play Live Casino you will be redirected to the page immediately where you have to enter your info.

Really don't like having limits while having a bonus and it makes me feel uncomfortable being limited to bet maximum 1E on a single bet and kinda makes me feel like I am not having a freedom that's why I didn't want to claim the bonus hopefully it gets changed in the future plus on all of that x40 wagering while betting maximum 1EUR seems too much.

Dear DIMPLES, Thank you for sharing your opinion about Bao Casino with us! Concerning the maximum bet while wagering a deposit bonus, please, note that it is 5 EUR and equivalents. The bet is limited to 1 EUR only during wareging of free spins winnings. Moreover, we have bonuses that don’t even have a wager, e.g. for reaching some quest levels. Just keep playing and receive tempting offers and best prizes ;) Anyway, we do value feedback of our player’s and will do our best to improve the points you were unhappy about. Wishing you lots of luck! Warm regards, Bao Casino team

BaoCasino 6 years ago

eknthw

6 years ago

9/10

This is one of the best new casino from direx group.
They offer many games providers.
Abd i like bgaming and isoftbet which is good payout all time i played..
Casino also have great design and fast browsing. 24 hr. Support and ready to help you within minute.

It is very hard to ask for no deposit bonus even after big lost and several deposits to.
And the bonus itself (also deposit bonus) has some game restrictions that wont let you play some games during bonus play.

Dear EKNTHW, We appreciate you taking time and giving us your opinion about Bao Casino, it truly means a lot to see our efforts show such positive results! We constantly strive to update our bonus offers and provide our players with interesting promotions every day. There are indeed some restrictions on the range of games you can play with a bonus, however, it is just a security measure to prevent bonus abuse, and once you wager the bonus you can play all available games. Thank you for the feedback, we’ll make sure to take everything into account in our work. Wishing you the best of luck, Bao Casino team

BaoCasino 6 years ago

shylov.dima

6 years ago

10/10

An honest, open, transparent casino with cool slots. I think Bao is the most honest casino and worthy of the top 3 best casinos. Friendly team, always tell you. It will not be difficult to get a win on any card and online wallet. Thanks Bao!

Dear SHYLOV.DIMA, Thank you for such kind words from the whole team of Bao Casino! We work hard to make our players enjoy every moment they spend with us and reviews like yours motivate us even more! We wish you lots of luck and winnings with Bao Casino ;) Warm regards, Bao Casino team

BaoCasino 6 years ago

BaoCasino News

Read all news about BaoCasino, check for updates and stay tuned for exclusive bonuses.

Promotion Start Your BaoCasino Adventure With a First Deposit Bonus and Spins

If you’re staying this weekend, we’ve found the perfect bonus to spend it with. At BaoCasino you can sign up and claim their 100% welcome bonus if you’re a new player depositing for the first time. As a thank you, the casino will also credit your account with extra spins! Start Your AdventureYou can enjoy your favourite online slots and games this weekend with a first deposit bonus at BaoCasino. The adventure starts when you sign up and since you’re new here, the casino will also give you 20 spins on top of your welcome bonus.Make your first deposit and the casino will match it and top it up with 20 spins on Northern Sky.There are no tricky bonus codes to remember and no opting-in! All you have to do to get started is follow our simple steps:Head over to BaoCasinoRegister an account and log in Open the cashier Make your first deposit The casino will credit you with a 100% welcome bonus of up to €200 + 20 spins on Quickspins Northern Sky Slot.You will need to deposit a minimum of €15 to qualify, and the bonus will instantly be credited into your account. To redeem the bonus, you must wager it 40x. You will not be able to withdraw until the required amount has been fulfilled.To collect your 20 casino spins, you need to go to the Bonus section of your account, but you can’t claim them if you’ve already activated the High Roller Bonus. Your bonus will be valid for seven days, and full terms and conditions are available when you visit the casino. Good luck!