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BaoCasino has been terminated due to being unresponsive. Consider these instead:

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BaoCasino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 72 reviews
8.4/10
72 reviews
Complaint Response 11 complaints
1 day avg. 11 complaints
What we like
  • Unlimited withdrawal limits on some payment methods
  • Multiple withdrawal methods available
  • Live chat open 24/7
  • Mobile-friendly design
What we don’t like
  • A number of restricted countries
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


BaoCasino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.baocasino.com
Established
2019
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, German, Portuguese, French, Russian, Japanese, Hindi
Casino Type
Instant Play, Mobile, Crypto Casino

BaoCasino is an online casino where members can enjoy games that include slots, table games, crypto games and they have a live casino too. The casino is home to multiple gaming providers which includes big names like NetEnt, Play’n GO, Quickfire, Yggdrasil Gaming and Amatic. The site supports multiple languages like English, French and Spanish and the site can be reached instantly through a web browser. Members can also join in through their mobile casino. BaoCasino is licensed and regulated by the Government of Curacao.

Restricted Countries and Territories

There are some country restrictions here and these include players from the United States of America, the United Kingdom, Spain, France and the Netherlands. The full list of restricted / allowed countries can be found under ‘more casino details’.

Mobile Gaming

The site is available on the go so members can log in and play through their mobile, smartphone and tablet devices. Players won’t need to worry about downloading an app as the games have already been optimized so they can be reached through a compatible mobile browser for a seamless experience. 

Security and Fairness

When it comes to security the casino uses a high level of SSL encryption and firewall methods. Sensitive data will always be encrypted before it is transmitted over the internet.

They also use a random number generator so players can rest assured that the games available here are fair

 

StallCation

Complaints

Read the complaints other players have left for BaoCasino. Learn more about complaints.

Show all complaints
BaoCasino - Closed my account with €5,000 balance accusing me of 'money laundering'
Hello!

I have found out about this Casino a while ago and deposited a bit.

Then I won a nice amount in a Slot game. Casino asked me for a lot of documents which I all send them. They asked for:
- Front ID
-Back ID
- Proof of Address
- Photos of my Credit Card
- Selfie of me, my ID and a Note of paper with "Hi Bao"

I submitted ALL of these documents. Then they said they will check within 1 Hour. when i logged in again in the evening (20th of september, 18:58) I received the notice that my account is disabled. (see attached image) . Also chat wrote me: " Natalie, your account needs additional examination. Within this time your player account is closed per administration's decision."

I Submitted a complaint on Friday already but it was rejected from askgamblers team because I need to give them time to finish investigation. I totally understand this!

So I have waited until Wednesday (25th of September) then the chat told me:

"Earlier, we sent a letter to your email.
We want to inform you that your account in our casino was closed per administration's decision and the funds were confiscated. Our security system has discovered that you participated in fraudulent action (in particular, money laundering). According to the rules of our casino, we reserve the right not to process withdrawals in a case of fraudulent and illegal activities (including participation that would be in breach of the law in your local jurisdiction).
For more information refer to this link (section "Anti-Fraud Policy"): https://baocasino.com/terms-and-conditions"

Now I can not login and can not withdraw my money. I have no Idea what that means and I have just used my personal credit card to deposit and my Coinbase Account.

Please see all attachments of Chat and the notice of account closure.
staus Rejected
€5000
BaoCasino - Declined withdraw - Submitted everything asked
So,

I used many Direx casinos this past week, and I had no real issues depositing/withdrawing, except on BaoCasino. Keep in mind I never use bonuses and I checked the box to not use any bonus.

I submitted the documents asked but then I declined my withdraw because I had to make a 75 more wager (3x the deposit for some reason) on a 1200 total deposit (500-350-350).

I did an extra 200 euro wager just to be sure, and then I declined again asked for more documents (selfies etc. even though all other Direx Casinos accepted me) and I submitted a new withdraw request which declined, and this time was about wagering an extra 1400 euro... I tried to find my history bets but I can't go back to all history, I only can see the last 100 of bets history or so (some slots), according to support this is because I have set a cooling off period, so that's ok. Support told me that I have wagered 2200 (photo attached), but anyway, now I'm stuck to have to play 1400 euro on a 1900 withdraw.

After some research and talking with the support, I found the term that specifies about the 3x wagering of the LAST deposit, which in my case, it was 350 euro (not 1200). And still it doesn't say that you will not get paid, I attach this term for your convenience.

So according to support, if you have made a 5k deposit, and you lost it on first bet, your next 200 euro deposit need to be wagered 50x (10k euro) to be able to make a withdraw, again, no a no-bonus deposit.

Well I'm ok if that is the case and I'll just wager the rest of 1400 and be done with this casino, but reading their term doesn't feel correct, and it doesn't even say that, and I feel like I have to wager 350x3 (1050 euro) which I did (2200 total wager, plus I think the 75EUR first request was to complete the wager on the 350 deposit).

I attach the e-mails saying the wager amounts needed to cover. No more deposits did after the first withdraw request.

I let you decide what is wrong/correct in this case :)
staus Rejected
BaoCasino - Delays/Excuses For Withdrawal
I signed up recently on Bao and deposited close to $2500 via EcoPayz. I was lucky enough to win a good amount and requested a first cashout in line with their daily maximum cashout limits. This is when the problems began - my withdrawals have been returned to my account 3 times:

1. First, it was because they said I didn't verify my email, which I did, so I did it a second time and then manually.
2. Second, they said it was because I needed to do increments of $1000, which I did, but these were still rejected.
3. Third, they now claim they have technical issues with EcoPayz, but offer no timeframe for resolution or further information.

They said I could attempt a withdrawal via iDebit (which I can't use) or Visa refund but only offered two obscure banks in Canada where this is possible, neither of which I have an account at (and are located in other provinces). I have offered to be paid out via BTC, EcoPayz or Wire Transfer.

There may indeed be technical issues, but they have no shown any proof of this and no one from their team has provided me with anything more than generic "technical issue" messages, nor can they say when it will be fixed. It seems to be like an excuse, as they can easily contact their white label provider to arrange for another way to complete the payout.

Unfortunately, I must warn other players not to play here as it appears they have issues paying out (but no issues taking deposits), despite the fact that they promise ultra fast payouts and their recent reviews even say this.

Any help AskGamblers can provide would be greatly appreciated - thank you.
staus Resolved
$8000

Complaint Statistics

Resolved 6
Avg. Amount $ 1,706
Avg. Complaint Duration 40 days
Avg. Response Time 1 day

Review this casino

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Player rating
8.4/10 72 reviews

Top reviews from our players

The casino has a pretty fast registration process that is done in about a minute as you can enter your information later on whenever you want, but if you want to play Live Casino you will be redirected to the page immediately where you have to enter your info.
The Promotions on the site seems nice for players who play Slots with a fair amount of wagering and their Tournaments look very attractive with low wagering limits if you win some prize but I decided to do raw deposit without taking any bonuses and went to play some Live casino but later on switched to Table games and was really surprised how many games they offered with a lot of different providers.

I was doubting which payment method to use because the minimum you can deposit using VISA is 5eur but for SKRILL is 15 not sure why but I decided to stick with a SKRILL and made a deposit, it didn't go that well after 30minutes I lost my balance on table games mainly because I got too greedy and didn't know when to stop maybe I had to use "Gambling Limits" option they are offering and set up my loss limits or session limit which is a really nice from them to help the players in any way they can.

It's good to see that they award players with their "Quest" something that looks as loyalty programs and you don't have to be a High roller to get some of the prizes which aren't bad at all, so they take care about normal players too.
Great verification system that every casino site should implement nowadays, being able to upload your documents via the site and not send emails. Live support answers fast most of the times but once I waited for about a 30minutes late at night and got no answer but maybe there was some maintenance as they state the support is online 24/7, I had a couple of questions and they helped me in a matter of minute so the response time is good.

Really don't like having limits while having a bonus and it makes me feel uncomfortable being limited to bet maximum 1E on a single bet and kinda makes me feel like I am not having a freedom that's why I didn't want to claim the bonus hopefully it gets changed in the future plus on all of that x40 wagering while betting maximum 1EUR seems too much.
Tournaments page is nicely done but there is none for Live casino games as I can see maybe something could be done and it.

Dear COPYYY, We are delighted that your first experience with Bao Casino has been so smooth and do hope that you'll keep playing and winning with us! Let us just explain why there are certain limits for the welcome bonus package. Every online casino has to protect itself from bonus abusers, and we cannot possibly know if a player who's just registered is one of them. But you are indeed right that once you take part in our loyalty program and tournaments the prizes have pleasingly low wagering requirements. Moreover, we have interesting bonus offers available all the time with pretty tempting conditions, so make sure to check our website and your e-mail! Thank you for such a detailed review of what you liked at our online casino: it will surely come in handy for other players ;) Wishing you lots of luck, Bao Casino team

user avatar

Cashed out €100(-€15 deposit) from the AG €10 coins offer. Had more than €200 at some time, but because wasn't sure if the rule for withdrawal of no deposit bonus winnings apply decided to go for €300 or stop when drop to €100.
The live chat-agent Carmen was really helpful and fast when I requested her help to speed up the verification.
This offer is great and one of the reasons I nominated this casino for AskGamblers rewards :)
Thanks!

There wasn't confirmation email sent.
The requirement for selfie upload. This is a common thing for the Direx N.V casinos, even whithout bonus use, but still is too much.

Dear GOTHMOTH, Congratulations on your winnings and the first withdrawal from the whole team of Bao Casino! We aim at providing the fastest verification, the most helpful support and tempting bonus offers, so our team couldn't be more happy that you were satisfied with your experience at Bao Casino! Also, thank you for giving us your feedback on the verification process. As every respectful online casino, we just want to make sure that all rules are met so that the players could enjoy their game in the safest environment. Uploading a selfie is a normal procedure just to make sure that you are the real person whose documents are uploaded. We hope that you'll stay a loyal player with us and luck will never leave your side ;) Warmest regards, Bao Casino Team

user avatar

Works well and looks good. Easy and quick to join and I was playing in 20 minutes. This is a casino that inspires trust and supports lots of providers. Not all games work for all countries I think. Bonus asks too much to play it properly so seven out of ten is the best I can give them this month.

Dear RODDERZ, Thank you for such kind words! We are delighted to hear that you've been enjoying our fast registration and interesting design. Our design team is putting a lot of effort into it. Also, we have been working on a lot of new bonuses and exciting offers, so stay tuned! Thank you for your trust! Warmest regards, Bao Casino Team

user avatar

Found this casino trough askgamblers, and haven't encountered any mayor flaws. They have very quick withdraw system and document verification. Design and website's functionality is very customer friendly. And all my favorite games/providers are here!
They have good tournaments/quests, which give good (sometimes unnecessary) insentive to play more. Us I understand live chat is not 24/7, but haven't been in situation where they don't answer me.

Don't take the welcome bonus!! Wagering is unreal, imo. Just deposit your own money and don't take the shinning key chain in front of your face. Also the cat is a bit creepy...

Dear AMBERANDFRIENDS, Thanks a lot for your time, we value your opinion, as it helps us grow and develop. We strive to provide the fastest and easiest verification and withdrawals for our players. In addition, we work hard to constantly diversify our slots and providers list to keep our players' experience exciting all the time. Concerning the live chat support option, it is available 24/7, so feel free to contact us whenever you need assistance! As for the welcome bonus, we would like to assure you that there is a lot of players who manage not only to wager the bonus but also to get substantial winnings with it. Make sure to check our other bonuses, as we constantly update the website and send out e-mails with tempting offers ;) Sending love from the whole team of Bao Casino!

user avatar

Bao casino was a newly added casino on AskGamblers. I signed up here a few weeks ago. The website design looks dark and purple. These bright colored casinos are not for me. They are part of the Direx N.V casino group which means they can be trusted, and your winnings are safe.

They have a huge game collection, like Elk Studios, Play 'N Go, Netent, Betsoft, Amatic, QuickSpin and many more. I think one of the biggest collections in some of the Direx N.V group of casinos. Not only that, you can play in a wide range of currencies and they support a majority of the deposit methods.

Registration was a breeze as I was signed up and logged in in less than 1 minute including email verification done. With that I immediately uploaded my docs for verification. 1 day later I saw the documents were untouched until I got in touch with live chat and said they check documents once I requested a withdrawal.

Live chat seems to be available to me most times at odd hours as well, but I do not think its 24 hours. They are straight and clued up, however I did not want to hear what they have to say.

A few weeks after my registration I claimed the welcome offer which was 100% bonus and 20 spins. The bonus was added and x40 wagering apply. Minimum deposit was 10 euro which was awesome, and I claimed it right away. Used e-wallets as with Direx N.V e wallets are useable to claim welcome offers.

Overall this casino looks like it has what it takes to make it to the next level of buzzing the internet. I have not made a withdrawal yet as my first time I was very unlucky. I deleted my docs eventually as nothing still has been done, however I know I'll deposit here again and make sure to verify then just incase I win something small.

Dear FIEKIE247, Thank you for your detailed review of Bao Casino. We do appreciate you taking time and explaining each of your points. We work hard on constantly updating the list of available providers of slots so that our players had something exciting to discover every day. We also want the deposits and withdrawals to be as easy and convenient as possible, that is why we offer a wide range of methods which will suit everybody. We are delighted that there were no difficulties with registration and playing your welcome bonus. Concerning the live chat support option, let us assure you that it's available 24/7, so there should be no difficulties with getting help whenever you need it. We hope that you'll continue playing at Bao Casino and are sure that the next time will be much luckier ;) Warm regards, BaoCasino Team

user avatar

I had a great time playing at Bao Casino. They had so many games to play with and their payment options are amazing as well. It was smooth sailing through and through. If you use bitcoin, try their ‘crypto games’. I agree with the casino’s high ratings on here.

I don’t have any complaints so far, but if we’re listing negatives, I think their home page is a bit too crowded for me. There’s too much going on. That’s my only concern so far. -BS

Dear BROCKLEYSSS, We are delighted that your experience with Bao Casino has been so smooth! We constantly work to provide our players with more games and payment methods to keep in the top of the industry ;) Thanks for pointing out what could be improved about our home page, we'll take that into account. Wish you the best of luck! Warm regards, BaoCasino Team

user avatar

Veni, vidi, vici (I came, I saw, I conquered and successfully got my super fast payout)

Registered in Bao casino today. Deposited 200$, after 4-5 hours had a balance 1000. Got my withdrawal to skrill after 1 hour.
Thank you to casino' team for excellent service!

Dear RIN, Thank you so much for your kind words about Bao Casino! We would like to congratulate you on your first cashout and wish you lots of winnings in the future! In turn, we'll do our best to keep promptly processing your cashouts and providing all the support you need ;) Warm regards, BaoCasino Team

user avatar
Inactive user
10/10

I did not believe it, but it is reality: Baocasino pay me the winnings in 24 hours!
I have never seen that. It is the first time!
For this and other things (so many games, chat, and so one…) I can recommend
this casino. Really.

Dear MIC50, Thank you for sharing your positive experience with us, we appreciate it! We try to keep our payments processes speedy and efficient all the time. We will keep doing our best to stand out from the rest! Warmest regards, BaoCasino Team

user avatar

LOVE you can deposit less than $10 Great for when you just want to have a play without draining your bank account.
Easy to navigate way around Casino and games.

So far I have nothing to dislike. The games are not the usual that I’m used but from what I have played they have been fun and rewarding. Hopefully I’ll continue to feel positive about this Casino

Dear MACKKYRA, Thank you for such a positive review of our casino. We are glad that the option of depositing less than $10 is useful to you. We are doing everything to ensure that each and every one of our players has a pleasant time playing here! Also, we appreciate you mentioning that the games you have tried out were fun and rewarding. We have a wide range of slots just so that every single player can find a game they will enjoy! Thank you for staying with us! Wish you more luck in the future! Best regards, Bao Casino

user avatar

I just won 43€ from AG coins and will cashout soon. Thanks BaoCasino, LEGIT CASINO and thanks ASKGAMBLERS. I hope i wont be having any trouble in cashout this amount.

Dear CECILLA13, Congratulations on your winnings from the BaoCasino team! We hope that you'll keep playing and winning with us and wish you the best of luck ;) Warm regards, BAO Casino

user avatar

BaoCasino News

Read all news about BaoCasino, check for updates and stay tuned for exclusive bonuses.

Start Your BaoCasino Adventure With a First Deposit Bonus and Spins
Promotion Start Your BaoCasino Adventure With a First Deposit Bonus and Spins

If you’re staying this weekend, we’ve found the perfect bonus to spend it with. At BaoCasino you can sign up and claim their 100% welcome bonus if you’re a new player depositing for the first time. As a thank you, the casino will also credit your account with extra spins! Start Your AdventureYou can enjoy your favourite online slots and games this weekend with a first deposit bonus at BaoCasino. The adventure starts when you sign up and since you’re new here, the casino will also give you 20 spins on top of your welcome bonus.Make your first deposit and the casino will match it and top it up with 20 spins on Northern Sky.There are no tricky bonus codes to remember and no opting-in! All you have to do to get started is follow our simple steps:Head over to BaoCasinoRegister an account and log in Open the cashier Make your first deposit The casino will credit you with a 100% welcome bonus of up to €200 + 20 spins on Quickspins Northern Sky Slot.You will need to deposit a minimum of €15 to qualify, and the bonus will instantly be credited into your account. To redeem the bonus, you must wager it 40x. You will not be able to withdraw until the required amount has been fulfilled.To collect your 20 casino spins, you need to go to the Bonus section of your account, but you can’t claim them if you’ve already activated the High Roller Bonus. Your bonus will be valid for seven days, and full terms and conditions are available when you visit the casino. Good luck!

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