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BaoCasino - Delays/Excuses For Withdrawal

RESOLVED
Posted on June 11, 2019.

I signed up recently on Bao and deposited close to $2500 via EcoPayz. I was lucky enough to win a good amount and requested a first cashout in line with their daily maximum cashout limits. This is when the problems began - my withdrawals have been returned to my account 3 times:

1. First, it was because they said I didn't verify my email, which I did, so I did it a second time and then manually.
2. Second, they said it was because I needed to do increments of $1000, which I did, but these were still rejected.
3. Third, they now claim they have technical issues with EcoPayz, but offer no timeframe for resolution or further information.

They said I could attempt a withdrawal via iDebit (which I can't use) or Visa refund but only offered two obscure banks in Canada where this is possible, neither of which I have an account at (and are located in other provinces). I have offered to be paid out via BTC, EcoPayz or Wire Transfer.

There may indeed be technical issues, but they have no shown any proof of this and no one from their team has provided me with anything more than generic "technical issue" messages, nor can they say when it will be fixed. It seems to be like an excuse, as they can easily contact their white label provider to arrange for another way to complete the payout.

Unfortunately, I must warn other players not to play here as it appears they have issues paying out (but no issues taking deposits), despite the fact that they promise ultra fast payouts and their recent reviews even say this.

Any help AskGamblers can provide would be greatly appreciated - thank you.

AskGamblers
Posted on June 11, 2019.

Dear @vegascanuck,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on June 11, 2019.

@askgamblers - The total amount I am owed is $8,000 CAD.

Posted on June 11, 2019.

Dear @vegascanuck and @askgamblers,

We are writing to inform you that we are aware of the issue on the Ecopayz side and have already requested details from the payment system. We understand the player's frustration and want to assure that there is no intention to refuse to pay out the winnings. Unfortunately, we are still waiting for the payment system's feedback and, therefore, cannot provide any details of the problem.

As soon as we receive any update we will inform the player and the AskGamblers team. We hope for your patience and understanding.

Best regards,
BaoCasino team

Posted on June 12, 2019.

Hello, thanks for your reply. I still have not received an update and am unable to cashout. If there are still technical issues with EcoPayz I ask that you work to provide a cashout via BTC or Bank Wire both of which are options with your software provider.

Posted on June 12, 2019.

Happy to update that Bao Casino made arrangements to pay me via another method, thank you. This complaint is resolved.

Posted on June 13, 2019.

Dear VEGASCANUCK,

It is of utmost importance to us that the experience for our players is pleasant, as well as safe and fair.
We do our very best to process withdrawals as fast as we possibly can, and it's a shame that sometimes there could be a situation that does not only depend on us, such as delays or issues in payment systems that we cannot directly influence.

We are happy about the successful outcome of this situation. Thank you for co-operation and a great understanding!

Congratulations on your winning and the withdrawal!
May your lucky streak continue!

Warmest regards,
BaoCasino Team

AskGamblers
Posted on June 13, 2019.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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