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Terminated

BaoCasino has been terminated due to being unresponsive. Consider these instead:

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BaoCasino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 72 reviews
8.4/10
72 reviews
Complaint Response 11 complaints
1 day avg. 11 complaints
What we like
  • Unlimited withdrawal limits on some payment methods
  • Multiple withdrawal methods available
  • Live chat open 24/7
  • Mobile-friendly design
What we don’t like
  • A number of restricted countries
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


BaoCasino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.baocasino.com
Established
2019
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, German, Portuguese, French, Russian, Japanese, Hindi
Casino Type
Instant Play, Mobile, Crypto Casino

BaoCasino is an online casino where members can enjoy games that include slots, table games, crypto games and they have a live casino too. The casino is home to multiple gaming providers which includes big names like NetEnt, Play’n GO, Quickfire, Yggdrasil Gaming and Amatic. The site supports multiple languages like English, French and Spanish and the site can be reached instantly through a web browser. Members can also join in through their mobile casino. BaoCasino is licensed and regulated by the Government of Curacao.

Restricted Countries and Territories

There are some country restrictions here and these include players from the United States of America, the United Kingdom, Spain, France and the Netherlands. The full list of restricted / allowed countries can be found under ‘more casino details’.

Mobile Gaming

The site is available on the go so members can log in and play through their mobile, smartphone and tablet devices. Players won’t need to worry about downloading an app as the games have already been optimized so they can be reached through a compatible mobile browser for a seamless experience. 

Security and Fairness

When it comes to security the casino uses a high level of SSL encryption and firewall methods. Sensitive data will always be encrypted before it is transmitted over the internet.

They also use a random number generator so players can rest assured that the games available here are fair

 

StallCation

Complaints

Read the complaints other players have left for BaoCasino. Learn more about complaints.

Show all complaints
BaoCasino - Closed my account with €5,000 balance accusing me of 'money laundering'
Hello!

I have found out about this Casino a while ago and deposited a bit.

Then I won a nice amount in a Slot game. Casino asked me for a lot of documents which I all send them. They asked for:
- Front ID
-Back ID
- Proof of Address
- Photos of my Credit Card
- Selfie of me, my ID and a Note of paper with "Hi Bao"

I submitted ALL of these documents. Then they said they will check within 1 Hour. when i logged in again in the evening (20th of september, 18:58) I received the notice that my account is disabled. (see attached image) . Also chat wrote me: " Natalie, your account needs additional examination. Within this time your player account is closed per administration's decision."

I Submitted a complaint on Friday already but it was rejected from askgamblers team because I need to give them time to finish investigation. I totally understand this!

So I have waited until Wednesday (25th of September) then the chat told me:

"Earlier, we sent a letter to your email.
We want to inform you that your account in our casino was closed per administration's decision and the funds were confiscated. Our security system has discovered that you participated in fraudulent action (in particular, money laundering). According to the rules of our casino, we reserve the right not to process withdrawals in a case of fraudulent and illegal activities (including participation that would be in breach of the law in your local jurisdiction).
For more information refer to this link (section "Anti-Fraud Policy"): https://baocasino.com/terms-and-conditions"

Now I can not login and can not withdraw my money. I have no Idea what that means and I have just used my personal credit card to deposit and my Coinbase Account.

Please see all attachments of Chat and the notice of account closure.
staus Rejected
€5000
BaoCasino - Declined withdraw - Submitted everything asked
So,

I used many Direx casinos this past week, and I had no real issues depositing/withdrawing, except on BaoCasino. Keep in mind I never use bonuses and I checked the box to not use any bonus.

I submitted the documents asked but then I declined my withdraw because I had to make a 75 more wager (3x the deposit for some reason) on a 1200 total deposit (500-350-350).

I did an extra 200 euro wager just to be sure, and then I declined again asked for more documents (selfies etc. even though all other Direx Casinos accepted me) and I submitted a new withdraw request which declined, and this time was about wagering an extra 1400 euro... I tried to find my history bets but I can't go back to all history, I only can see the last 100 of bets history or so (some slots), according to support this is because I have set a cooling off period, so that's ok. Support told me that I have wagered 2200 (photo attached), but anyway, now I'm stuck to have to play 1400 euro on a 1900 withdraw.

After some research and talking with the support, I found the term that specifies about the 3x wagering of the LAST deposit, which in my case, it was 350 euro (not 1200). And still it doesn't say that you will not get paid, I attach this term for your convenience.

So according to support, if you have made a 5k deposit, and you lost it on first bet, your next 200 euro deposit need to be wagered 50x (10k euro) to be able to make a withdraw, again, no a no-bonus deposit.

Well I'm ok if that is the case and I'll just wager the rest of 1400 and be done with this casino, but reading their term doesn't feel correct, and it doesn't even say that, and I feel like I have to wager 350x3 (1050 euro) which I did (2200 total wager, plus I think the 75EUR first request was to complete the wager on the 350 deposit).

I attach the e-mails saying the wager amounts needed to cover. No more deposits did after the first withdraw request.

I let you decide what is wrong/correct in this case :)
staus Rejected
BaoCasino - Delays/Excuses For Withdrawal
I signed up recently on Bao and deposited close to $2500 via EcoPayz. I was lucky enough to win a good amount and requested a first cashout in line with their daily maximum cashout limits. This is when the problems began - my withdrawals have been returned to my account 3 times:

1. First, it was because they said I didn't verify my email, which I did, so I did it a second time and then manually.
2. Second, they said it was because I needed to do increments of $1000, which I did, but these were still rejected.
3. Third, they now claim they have technical issues with EcoPayz, but offer no timeframe for resolution or further information.

They said I could attempt a withdrawal via iDebit (which I can't use) or Visa refund but only offered two obscure banks in Canada where this is possible, neither of which I have an account at (and are located in other provinces). I have offered to be paid out via BTC, EcoPayz or Wire Transfer.

There may indeed be technical issues, but they have no shown any proof of this and no one from their team has provided me with anything more than generic "technical issue" messages, nor can they say when it will be fixed. It seems to be like an excuse, as they can easily contact their white label provider to arrange for another way to complete the payout.

Unfortunately, I must warn other players not to play here as it appears they have issues paying out (but no issues taking deposits), despite the fact that they promise ultra fast payouts and their recent reviews even say this.

Any help AskGamblers can provide would be greatly appreciated - thank you.
staus Resolved
$8000

Complaint Statistics

Resolved 6
Avg. Amount $ 1,706
Avg. Complaint Duration 40 days
Avg. Response Time 1 day

Review this casino

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Player rating
8.4/10 72 reviews

Top reviews from our players

Awesome casino!
Good selection of games and fast withdrawals.
Customer service quick and very helpful.
I made a small withdrawal through Bitcoin was done within a short period of time.

They send emails with deposit offers so that after you deposit they tell you that the offer wasn't for you and that they are sorry but they can't offer you the bonus. For me this is a scam. So don't deposit, be careful, it's not worth it, a weak casino from all points of view.

First of all I withdraw 1000$ euro I won minifity, rejected and asked me to bank transfer... Then I did that still like 1 week pending useless claiming que on paying outs and they have a lot to do... Asking for a time limit usually they say 1-3 days at the site. but still nothing happens waiting for me to play and lose it.

Stay away from this casino they not going to update you, about your withdrawal they just waiting for you to lose it all. Sending email doesn't even work either refusing to payout with other methods causes of slacking off the payments to pay the players.

I play on this site more than once a day and I have seen some good games and the focus on slots is a good idea. There are many sites out there that have a wide variety of games but this one was designed for slot games, and that makes it easy for a lot of players to use this site alone since it is good for slots.

When you think about the flaws of this site, I think the lack of options in deposits and withdrawals are a major drawback at this point. I think it is very important that we keep a keen eye on how they process this because I do really not trust it to do well on that note since they have very few options when it comes to transactions.

Overall a really good casino, fast and nice live chat support, a great selection of games, good design of the site, some personal no deposit bonus from time to time.

It's a bit of a fight with the verification, the time´for withdrawal is slow, you can't use Visa card withdrawal, the minimum withdrawal for Bank Transfer is high for micro stakes players.

Dear JESP89, Thank you for taking the time and writing a review on Askgamblers! It really means a lot to us to hear your opinion. Our team would like to express our gratitude for the excellent feedback on our support. We are doing our best to provide you with good service and a diversity of game providers. It's a pleasure for us to hear that you are satisfied with your experience in our casino. Also, we do our best to make the verification and withdrawals as easy and prompt as possible for our players. Sometimes payment method with which you deposited, may not be available for withdrawing. Unfortunately, we cannot influence on it, it depends on your country and payment provider. We hope that playing in our casino will continue bringing you only positive emotions and great winnings. Kind Regards Bao Casino

user avatar

Bao casino is another new online casino which was established in 2019. It is under the ownership of Dama n.v. and it is licenced by Curacao. When I first checked this casino up, the details and the whole concept was pretty nice. The logo is a cat, which I am indeed a fan of so i had a better felling about this casino, hehe. The design looks updated and while playing here i did not have any issues such as lagging or any other thing. Now, Bao casino offers a nice welcome bonus package for the new players. For the first deposit you can get a nice 100% match deposit bonus up to 200 euros and 20 free spins in the game northern sky, for the second deposit you can get a nice 50% match deposit bonus up to 100 euros and 30 free spins in the game lucky dolphin and for the third deposit you can get 50 free spins in the game lucky money. After completing my registration i uploaded all the required docs in order to fully verify my account. I think it was the next day where the procedure began and ended. So to sum it up I had a 24 hour time frame. Now, when it comes to withdrawal via e wallet, I can not say anything about it because i did not have the chance to request any withdrawal. Bao casino offers also weekly promotions for all the players and I think there is a cashback as well. It was a nice experience playing here.

Bao casino to me was good, even though I did not have the chance to request a withdrawal. Except that, unfortunately, due to the new updates and the fast paced changes to the casino industry, my account became country restricted overnight so u can not paly here anymore.

Dear KAYENNE23, Thank you for sharing your feedback! The players of our Casino are extremely valued, and we always try to provide every gamer with an excellent service. It is such a pleasure for us to hear that the design of our casino appeals to you. Our team is delighted that you liked to play in our casino and you are satisfied with each moment. We are doing everything possible to create a comfortable playing environment for our players. What is more, we offer a wide variety of bonuses to choose from. It is our main goal to keep our players delighted so that we propose free spins, match bonuses, cashback, and other awesome prizes as often as it is possible. We are really sorry to hear that you cannot play at our casino anymore. Unfortunately, there are things that we cannot influence, such as changes in the rules of our license. Wish you all the best! Kind Regards Bao Casino Team

user avatar

Deposits are fast.
Live chat is fast to respond.
Withdrawals all happen within the space of an hour in my experience.
Website is nice looking overall.

Dear JATU23, Thank you so much for your kind words! We appreciate that you have noted the good work of our customer service. Our team is trying hard every day to improve it. We value each and every player’s feedback about our casino, as it helps us to become better. Hope you continue receiving unforgettable impressions and emotions from the playing process in our casino. Kindest regards, BAO Casino

user avatar

I like the number of game providers. The online support fast and easy withdrawal's. Great Customer Service, easy to use website that you can download to desktop.

They need to let people know that you can deposit via debit card but you can not withdraw your winnings to said debit card, but you must choose another withdraw method. Many casinos use original payment method for withdrawal's. Just let them know you used debit card so they can let you know what steps you need to take to arrange another withdraw method as Debit Cards do not work.

Dear LORNEY50, We would like to express our gratitude for such a review about our casino! Our team is grateful for pointing out our fast withdrawals and the fast support service that made you happy. It is also such a pleasure for us to hear that our website appeals to you. We are also eager to thank you for praising our support team. Concerning the withdrawals to the card it is worth mentioning that sometimes problems may arise on the side of the payment provider which processes the payments. Withdrawing funds to the same payment method that was used to make a deposit is the most optimal option for both parties, but sometimes factors beyond our control can affect the situation. We must admit that currently some payments could not be processed on the payment provider's side. However, we do our best to inform you right away and provide you with alternatives which can be used to withdraw the winnings. These are only temporary inconveniences and soon everything will return to normal. We wish you great victories and all the best!

user avatar

Deposits are fast
- Live chat is fast to respond
- Withdrawals all happen within the space of an hour in my experience
- Website is nice looking overall

Many where I faced such a problem. But I don't care about other casinos, but here I want the best. I am sure that everything will be adjusted and there will be just fire.

Dear MXKAAA, Thank you very much for your feedback. It means the world to us knowing that our customers are satisfied with the service we provide. We are extremely happy to know that you enjoy our games and withdrawal process. May good luck and fortune always be on your side! Best regards, BAO Casino

user avatar

How fun it was to play. Lots of bonuses and sweepstakes, especially if you play at high revs. I prefer poker, I have a negative attitude to slot machines. Excellent, advanced table and good service work. Tell me when they solve the general problem with lags.

Many where I faced such a problem. But I don't care about other casinos, but here I want the best. I am sure that everything will be adjusted and there will be just fire.

Dear FLORENSO94, Thank you for taking the time to write a positive review about our casino! We are happy to know, that you are satisfied with the way we work:) Please, let us know if you have any lags. We hope that playing in our casino will continue bringing you only positive emotions. Wish you only big winnings! Thank you for staying with us! Best regards, BAO Casino

user avatar

BaoCasino News

Read all news about BaoCasino, check for updates and stay tuned for exclusive bonuses.

Start Your BaoCasino Adventure With a First Deposit Bonus and Spins
Promotion Start Your BaoCasino Adventure With a First Deposit Bonus and Spins

If you’re staying this weekend, we’ve found the perfect bonus to spend it with. At BaoCasino you can sign up and claim their 100% welcome bonus if you’re a new player depositing for the first time. As a thank you, the casino will also credit your account with extra spins! Start Your AdventureYou can enjoy your favourite online slots and games this weekend with a first deposit bonus at BaoCasino. The adventure starts when you sign up and since you’re new here, the casino will also give you 20 spins on top of your welcome bonus.Make your first deposit and the casino will match it and top it up with 20 spins on Northern Sky.There are no tricky bonus codes to remember and no opting-in! All you have to do to get started is follow our simple steps:Head over to BaoCasinoRegister an account and log in Open the cashier Make your first deposit The casino will credit you with a 100% welcome bonus of up to €200 + 20 spins on Quickspins Northern Sky Slot.You will need to deposit a minimum of €15 to qualify, and the bonus will instantly be credited into your account. To redeem the bonus, you must wager it 40x. You will not be able to withdraw until the required amount has been fulfilled.To collect your 20 casino spins, you need to go to the Bonus section of your account, but you can’t claim them if you’ve already activated the High Roller Bonus. Your bonus will be valid for seven days, and full terms and conditions are available when you visit the casino. Good luck!

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