BaoCasino

Refused withdrawal BaoCasino

I have a complaint against BaoCasino, which was a very good casino to me, but now they have started to make issues. I am their player for some time now, and I used skrill and paysafecard methods for deposits, I have also made withdrawals on skrill in the past and there hasn't been an issue never with that. Even though I used paysafecard (which I bought at a local gas station) for deposit.

Now I wanted to withdraw 150€ using skrill, and yesterday they said I have to make a paysafecard verification which I successfully made, today the withdrawal was again declined (skrill) after that I waited all day that someone answered live chat, and now they want me to use bank transfer to withdraw funds, because they wanted that I use paysafe for withdrawal but paysafe has only option to deposit not withdraw. Now bank transfer is minimum 500Eur to withdraw, but I only have 150EUR on my account, it looks like that they want me to spend this 150eur on their casino because they know that MIN 500€ is bank transfer withdrawal. I will send you chat transcript with the Bao customer service and also history of my skrill withdrawals that were successful in the past. I am a fair player and always have been so that is not an issue for me, I play for fun but that is not okay that I can't withdraw funds.

Please I ask you for urgent help before they block me for no reason...

Rejeitado

€150

Waiting for over 3 months for withdraw

On 5.12.2020 I withdrew 1.660 $. The withdraw was going to be deposited to my debit card I used at the casino. It is over 3 months now and money are still not deposited into my account. I contacted my bank with the transaction number casino send to me and the bank reply with email saying it is impossible to find money only with this number.

I send this email to Bao Casino. I contacted casino on several occasions and got the same answer...”We are working on this...”

I’m sending copies of a few emails.

Can you please help me with this problem?

Kind Regards < full name removed >

I send documents to support.

Withdrawal request made over 5 weeks and not paid out

$1660

Well, where do I start with Bao Casino. I made 3 withdrawal requests in early December for the amount of $5900 over 3 separate transactions. The withdrawal transactions were supposedly deposited back to the original debit card which never occurred. I then followed up with Bao casino on numerous occasions as to the whereabouts of the funds as they never landed in my account. I then contacted the bank as Bao casino provided 3 random transactional numbers for which the bank could not locate as I suspect they are random by nature. I subsequently had the bank provide a letter to Bao casino stating this (which they requested and I consider highly unusual) and I have since had no resolution on the matter since providing the letter from the bank. I get the same response from the casino each time you contact them 'Our specialists are working on your case, hope for your understanding'. Well my understanding on the matter has well and truly pasted and it's time to call these guys out. I looked forward to the casino's response. It's now been over 5 weeks and the funds haven't been paid.

Não resolvido

$5900

Deposit not credited despite repeated inquiries

I made a deposit 4 days ago using a method I've used hundreds of times for instant deposits. The money was not credited. I made several inquiries the first and second day and was told I just have to wait. I was finally asked for more information which I provided (screen shots of the deposit to their casino and the withdrawal of the money from my bank account) and still, 4 days later, I have no funds in my account and my deposit has not been refunded, nor have I had an answer from this casino. At the last communication I had with them, they said they had to send the information to their finance department and that I would get a response by email. Another day later, still no response.

I already send them the neosurf voucher transaction history which is the funds been successfully processed and I dont know whats the reason for taking it so long to resolve.its been more than 2 days when I ask them about this matter.but it is so obvious that they’re not trying their best to resolve it

$77

Deposits funds missing

Closed my account with €5,000 balance accusing me of 'money laundering'

$10

Hello!

I have found out about this Casino a while ago and deposited a bit.

Then I won a nice amount in a Slot game. Casino asked me for a lot of documents which I all send them. They asked for:
- Front ID
-Back ID
- Proof of Address
- Photos of my Credit Card
- Selfie of me, my ID and a Note of paper with "Hi Bao"

I submitted ALL of these documents. Then they said they will check within 1 Hour. when i logged in again in the evening (20th of september, 18:58) I received the notice that my account is disabled. (see attached image) . Also chat wrote me: " Natalie, your account needs additional examination. Within this time your player account is closed per administration's decision."

I Submitted a complaint on Friday already but it was rejected from askgamblers team because I need to give them time to finish investigation. I totally understand this!

So I have waited until Wednesday (25th of September) then the chat told me:

"Earlier, we sent a letter to your email.
We want to inform you that your account in our casino was closed per administration's decision and the funds were confiscated. Our security system has discovered that you participated in fraudulent action (in particular, money laundering). According to the rules of our casino, we reserve the right not to process withdrawals in a case of fraudulent and illegal activities (including participation that would be in breach of the law in your local jurisdiction).
For more information refer to this link (section "Anti-Fraud Policy"): https://baocasino.com/terms-and-conditions"

Now I can not login and can not withdraw my money. I have no Idea what that means and I have just used my personal credit card to deposit and my Coinbase Account.

Please see all attachments of Chat and the notice of account closure.

Rejeitado

€5000

Declined withdraw - Submitted everything asked

So,

I used many Direx casinos this past week, and I had no real issues depositing/withdrawing, except on BaoCasino. Keep in mind I never use bonuses and I checked the box to not use any bonus.

I submitted the documents asked but then I declined my withdraw because I had to make a 75 more wager (3x the deposit for some reason) on a 1200 total deposit (500-350-350).

I did an extra 200 euro wager just to be sure, and then I declined again asked for more documents (selfies etc. even though all other Direx Casinos accepted me) and I submitted a new withdraw request which declined, and this time was about wagering an extra 1400 euro... I tried to find my history bets but I can't go back to all history, I only can see the last 100 of bets history or so (some slots), according to support this is because I have set a cooling off period, so that's ok. Support told me that I have wagered 2200 (photo attached), but anyway, now I'm stuck to have to play 1400 euro on a 1900 withdraw.

After some research and talking with the support, I found the term that specifies about the 3x wagering of the LAST deposit, which in my case, it was 350 euro (not 1200). And still it doesn't say that you will not get paid, I attach this term for your convenience.

So according to support, if you have made a 5k deposit, and you lost it on first bet, your next 200 euro deposit need to be wagered 50x (10k euro) to be able to make a withdraw, again, no a no-bonus deposit.

Well I'm ok if that is the case and I'll just wager the rest of 1400 and be done with this casino, but reading their term doesn't feel correct, and it doesn't even say that, and I feel like I have to wager 350x3 (1050 euro) which I did (2200 total wager, plus I think the 75EUR first request was to complete the wager on the 350 deposit).

I attach the e-mails saying the wager amounts needed to cover. No more deposits did after the first withdraw request.

I let you decide what is wrong/correct in this case :)

Rejeitado

Delays/Excuses For Withdrawal

I signed up recently on Bao and deposited close to $2500 via EcoPayz. I was lucky enough to win a good amount and requested a first cashout in line with their daily maximum cashout limits. This is when the problems began - my withdrawals have been returned to my account 3 times:

1. First, it was because they said I didn't verify my email, which I did, so I did it a second time and then manually.
2. Second, they said it was because I needed to do increments of $1000, which I did, but these were still rejected.
3. Third, they now claim they have technical issues with EcoPayz, but offer no timeframe for resolution or further information.

They said I could attempt a withdrawal via iDebit (which I can't use) or Visa refund but only offered two obscure banks in Canada where this is possible, neither of which I have an account at (and are located in other provinces). I have offered to be paid out via BTC, EcoPayz or Wire Transfer.

There may indeed be technical issues, but they have no shown any proof of this and no one from their team has provided me with anything more than generic "technical issue" messages, nor can they say when it will be fixed. It seems to be like an excuse, as they can easily contact their white label provider to arrange for another way to complete the payout.

Unfortunately, I must warn other players not to play here as it appears they have issues paying out (but no issues taking deposits), despite the fact that they promise ultra fast payouts and their recent reviews even say this.

Any help AskGamblers can provide would be greatly appreciated - thank you.

$8000

Estatísticas de Reclamações

Resolvido 6

Valor médio $ 1,748

Duração média da reclamação 45 dias

Resposta média 1 dia

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Avaliação do jogador

8.4/10 ● 73 revisões

Principais avaliações de nossos jogadores

Zubair01

9/10

Awesome casino!
Good selection of games and fast withdrawals.
Customer service quick and very helpful.
I made a small withdrawal through Bitcoin was done within a short period of time.

palin

1/10

They send emails with deposit offers so that after you deposit they tell you that the offer wasn't for you and that they are sorry but they can't offer you the bonus. For me this is a scam. So don't deposit, be careful, it's not worth it, a weak casino from all points of view.

Bonh007

1/10

First of all i withraw 1000$ euro i won minifity , rejected asked me too bank transfer...

Then i did that still like 1weekpending useless claiming que on paying outs and they have alot too doo..
Asking for a time limits usually they say 1-3 days at the site. but still nothing happens waiting for me too play and loose it

Stay away from this casino they not going too update you , about your withraw they just waiting for you too loose it all

Sending email doesnt even work either refuse too pay out with other methods cause slacking of the payments too pay the players.

First of all I withdraw 1000$ euro I won minifity, rejected and asked me to bank transfer... Then I did that still like 1 week pending useless claiming que on paying outs and they have a lot to do... Asking for a time limit usually they say 1-3 days at the site. but still nothing happens waiting for me to play and lose it.

Stay away from this casino they not going to update you, about your withdrawal they just waiting for you to lose it all. Sending email doesn't even work either refusing to payout with other methods causes of slacking off the payments to pay the players.

f.medina06

9/10

I play on this site more than once a day and I have seen some good games and the focus on slots is a good idea. There are many sites out there that have a wide variety of games but this one was designed for slot games, and that makes it easy for a lot of players to use this site alone since it is good for slots.

When you think about the flaws of this site, I think the lack of options in deposits and withdrawals are a major drawback at this point. I think it is very important that we keep a keen eye on how they process this because I do really not trust it to do well on that note since they have very few options when it comes to transactions.

jesp89

7/10

Overall a really good casino, fast and nice live chat support, a great selection of games, good design of the site, some personal no deposit bonus from time to time.

It's a bit of a fight with the verification, the time´for withdrawal is slow, you can't use Visa card withdrawal, the minimum withdrawal for Bank Transfer is high for micro stakes players.

Dear JESP89, Thank you for taking the time and writing a review on Askgamblers! It really means a lot to us to hear your opinion. Our team would like to express our gratitude for the excellent feedback on our support. We are doing our best to provide you with good service and a diversity of game providers. It's a pleasure for us to hear that you are satisfied with your experience in our casino. Also, we do our best to make the verification and withdrawals as easy and prompt as possible for our players. Sometimes payment method with which you deposited, may not be available for withdrawing. Unfortunately, we cannot influence on it, it depends on your country and payment provider. We hope that playing in our casino will continue bringing you only positive emotions and great winnings. Kind Regards Bao Casino

BaoCasino há 4 anos

kayenne23

7/10

Bao casino is another new online casino which was established in 2019. It is under the ownership of Dama n.v. and it is licenced by Curacao. When I first checked this casino up, the details and the whole concept was pretty nice. The logo is a cat, which I am indeed a fan of so i had a better felling about this casino, hehe. The design looks updated and while playing here i did not have any issues such as lagging or any other thing. Now, Bao casino offers a nice welcome bonus package for the new players. For the first deposit you can get a nice 100% match deposit bonus up to 200 euros and 20 free spins in the game northern sky, for the second deposit you can get a nice 50% match deposit bonus up to 100 euros and 30 free spins in the game lucky dolphin and for the third deposit you can get 50 free spins in the game lucky money. After completing my registration i uploaded all the required docs in order to fully verify my account. I think it was the next day where the procedure began and ended. So to sum it up I had a 24 hour time frame. Now, when it comes to withdrawal via e wallet, I can not say anything about it because i did not have the chance to request any withdrawal. Bao casino offers also weekly promotions for all the players and I think there is a cashback as well. It was a nice experience playing here.

Bao casino to me was good, even though I did not have the chance to request a withdrawal. Except that, unfortunately, due to the new updates and the fast paced changes to the casino industry, my account became country restricted overnight so u can not paly here anymore.

Dear KAYENNE23, Thank you for sharing your feedback! The players of our Casino are extremely valued, and we always try to provide every gamer with an excellent service. It is such a pleasure for us to hear that the design of our casino appeals to you. Our team is delighted that you liked to play in our casino and you are satisfied with each moment. We are doing everything possible to create a comfortable playing environment for our players. What is more, we offer a wide variety of bonuses to choose from. It is our main goal to keep our players delighted so that we propose free spins, match bonuses, cashback, and other awesome prizes as often as it is possible. We are really sorry to hear that you cannot play at our casino anymore. Unfortunately, there are things that we cannot influence, such as changes in the rules of our license. Wish you all the best! Kind Regards Bao Casino Team

BaoCasino há 4 anos

jatu23

10/10

Deposits are fast.
Live chat is fast to respond.
Withdrawals all happen within the space of an hour in my experience.
Website is nice looking overall.

Dear JATU23, Thank you so much for your kind words! We appreciate that you have noted the good work of our customer service. Our team is trying hard every day to improve it. We value each and every player’s feedback about our casino, as it helps us to become better. Hope you continue receiving unforgettable impressions and emotions from the playing process in our casino. Kindest regards, BAO Casino

BaoCasino há 4 anos

Lorney50