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BaoCasino

Item: BaoCasino
Rating: 1
Author: Bojana D.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 72 reviews

8.4/10

72 reviews

Complaint Response 11 complaints

1 day avg. 11 complaints

What we like

Unlimited withdrawal limits on some payment methods
Multiple withdrawal methods available
Live chat open 24/7
Mobile-friendly design

What we don’t like

A number of restricted countries

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Bojana D.

BaoCasino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://www.baocasino.com

Established

2019

Licences

Curacao Gaming Control Board

Company

DAMA N.V. Casinos

Affiliate Program

Bao Affiliate

Languages

English, German, Portuguese, French, Russian, Japanese, Hindi

Casino Type

Instant Play, Mobile, Crypto Casino

BaoCasino is an online casino where members can enjoy games that include slots, table games, crypto games and they have a live casino too. The casino is home to multiple gaming providers which includes big names like NetEnt, Play’n GO, Quickfire, Yggdrasil Gaming and Amatic. The site supports multiple languages like English, French and Spanish and the site can be reached instantly through a web browser. Members can also join in through their mobile casino. BaoCasino is licensed and regulated by the Government of Curacao.

Restricted Countries and Territories

There are some country restrictions here and these include players from the United States of America, the United Kingdom, Spain, France and the Netherlands. The full list of restricted / allowed countries can be found under ‘more casino details’.

Mobile Gaming

The site is available on the go so members can log in and play through their mobile, smartphone and tablet devices. Players won’t need to worry about downloading an app as the games have already been optimized so they can be reached through a compatible mobile browser for a seamless experience.

Security and Fairness

When it comes to security the casino uses a high level of SSL encryption and firewall methods. Sensitive data will always be encrypted before it is transmitted over the internet.

They also use a random number generator so players can rest assured that the games available here are fair.

Deposit Methods

Payz, Maestro, MasterCard, Neteller, Paysafecard, instaDebit, Visa, Giropay, Neosurf, Skrill, Bitcoin, iDebit, Litecoin, Dogecoin, Zimpler, Ethereum, Bitcoin Cash, Interac, Rapid Transfer, AstroPay Direct, CashtoCode

Deposit Fees

Withdrawal Methods

Maestro, MasterCard, Neteller, instaDebit, Visa, Payz, Skrill, Bitcoin, Litecoin, iDebit, Dogecoin, Ethereum, Bitcoin Cash, Rapid Transfer, WebMoney, AstroPay Direct, Bank Wire Transfer, JCB, Interac, Inpay

Withdrawal Fees

Withdrawal Limit

EUR/USD 2,000 per day, EUR/USD 7,500 per week, EUR/USD 15,000 per month

Currencies

Canadian dollars, Euros, Norwegian kroner, Russian rubles, US dollars, Bitcoin, Litecoin, Dogecoin, Ethereum, Bitcoin Cash, Australian dollars, New Zealand dollars, Japanese yen

Pending Time

0-72 hours

Withdrawal Times

E-Wallets 0-1 hours
Bank Transfers 3-7 days
Card Payments 0-24 hours
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

NetEnt, Betsoft, Play'n GO, Yggdrasil Gaming, BGaming, Amatic Industries, Amusnet (Former EGT Interactive), Elk Studios, Quickfire, Platipus Gaming, Pragmatic Play, Spinomenal, Evolution Gaming, Quickspin, Nolimit City, VIVO Gaming, Wazdan, Blueprint Gaming, Merkur Gaming, Booming Games, Thunderkick, Big Time Gaming, Red Tiger Gaming, Playtech, Push Gaming, Playson, Booongo Gaming, iSoftBet, Felix Gaming

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

Players who enjoy video slots have plenty to choose from here and each game can be easily identified by its software. There are some huge names here that include NetEnt, Play’n GO and Quickfire. Games can also be filtered by provider making it even easier to browse or if players want to find their favorite games straight away they can take advantage of the search engine. Titles include the Starburst Slot, Twin Spin Slot, Dead or Alive Slot, Vikings Go Berzerk Slot and Reactoonz Slot.

There is of course some table games too for players looking to place their bets on something different. There are various games of blackjack and roulette alongside poker games like Casino Stud Poker and Casino Hold’em.

Finally, players who enjoy betting with cards might want to try the selection of video poker games that are available here. Players can open games like Aces and Eights, Aces and Faces, Bonus Deuces Wild and Joker Poker.

Live Casino

BaoCasino also hosts a live casino which includes live games from Evolution Gaming, There are male and female dealers hosting games around the clock which include Live Blackjack, Live Roulette and Live Dragon Tiger.

Deposit Limit Tool

Yes

Wager Limit Tool

Yes

Loss Limit Tool

Yes

Time/Session Limit Tool

Yes

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Support

Players who need help and assistance can use the casinos live chat facility which is available through a web browser and on mobile. Live chat is open 24/7. Players can also use the online contact form and email for additional help.

Suggest an edit

Complaints

Read the complaints other players have left for BaoCasino. Learn more about complaints.

Show all complaints

Submit complaint

Bao Casino - Account verification not possible

I made a first payment via Interac. My identity could be verified

My phone number has also been checked

When I send them the digitization of my driver's license, they answer me :

"Dear < removed >,

Your document (Image_(3).jpg) wasn't approved. Reason: Please, note that screenshots, scans of the documents, cut or edited photos are not accepted. .

Bao Casino Team"

Oops! Your request to withdraw money has been declined.

If you would like more information, please contact our customer support team.

Bao Casino Team

Their customer service does not respond...

What should I do? I want my stake back.

Thank you

Unresolved

$30

BaoCasino - Very long withdrawal processing time

Hello. I have requested a withdrawal from the BaoCasino casino and it has been over 5 days now and it has not been processed in any way. My standard withdrawal processing time has long passed and nothing is happening in this case. The chat agents can't tell me why it takes so long, but they sent a query to the casino manager, but I didn't get any answer from him. I do not have an answer to the question why the withdrawal is still not being processed, so I am writing here, maybe it will have some effect and I will get an answer from the casino representatives. I would like to add that my account is fully verified, I had withdrawals in the past and there were no problems with them, so the current situation is quite strange.

Resolved

BaoCasino - Refused withdrawal BaoCasino

I have a complaint against BaoCasino, which was a very good casino to me, but now they have started to make issues. I am their player for some time now, and I used skrill and paysafecard methods for deposits, I have also made withdrawals on skrill in the past and there hasn't been an issue never with that. Even though I used paysafecard (which I bought at a local gas station) for deposit.

Now I wanted to withdraw 150€ using skrill, and yesterday they said I have to make a paysafecard verification which I successfully made, today the withdrawal was again declined (skrill) after that I waited all day that someone answered live chat, and now they want me to use bank transfer to withdraw funds, because they wanted that I use paysafe for withdrawal but paysafe has only option to deposit not withdraw. Now bank transfer is minimum 500Eur to withdraw, but I only have 150EUR on my account, it looks like that they want me to spend this 150eur on their casino because they know that MIN 500€ is bank transfer withdrawal. I will send you chat transcript with the Bao customer service and also history of my skrill withdrawals that were successful in the past. I am a fair player and always have been so that is not an issue for me, I play for fun but that is not okay that I can't withdraw funds.

Please I ask you for urgent help before they block me for no reason...

Rejected

€150

BaoCasino - Waiting for over 3 months for withdraw

On 5.12.2020 I withdrew 1.660 $. The withdraw was going to be deposited to my debit card I used at the casino. It is over 3 months now and money are still not deposited into my account. I contacted my bank with the transaction number casino send to me and the bank reply with email saying it is impossible to find money only with this number.

I send this email to Bao Casino. I contacted casino on several occasions and got the same answer...”We are working on this...”

I’m sending copies of a few emails.

Can you please help me with this problem?

Kind Regards < full name removed >

I send documents to support.

Resolved

$1660

BaoCasino - Withdrawal request made over 5 weeks and not paid out

Well, where do I start with Bao Casino. I made 3 withdrawal requests in early December for the amount of $5900 over 3 separate transactions. The withdrawal transactions were supposedly deposited back to the original debit card which never occurred. I then followed up with Bao casino on numerous occasions as to the whereabouts of the funds as they never landed in my account. I then contacted the bank as Bao casino provided 3 random transactional numbers for which the bank could not locate as I suspect they are random by nature. I subsequently had the bank provide a letter to Bao casino stating this (which they requested and I consider highly unusual) and I have since had no resolution on the matter since providing the letter from the bank. I get the same response from the casino each time you contact them 'Our specialists are working on your case, hope for your understanding'. Well my understanding on the matter has well and truly pasted and it's time to call these guys out. I looked forward to the casino's response. It's now been over 5 weeks and the funds haven't been paid.

Unresolved

$5900

BaoCasino - Deposit not credited despite repeated inquiries

I made a deposit 4 days ago using a method I've used hundreds of times for instant deposits. The money was not credited. I made several inquiries the first and second day and was told I just have to wait. I was finally asked for more information which I provided (screen shots of the deposit to their casino and the withdrawal of the money from my bank account) and still, 4 days later, I have no funds in my account and my deposit has not been refunded, nor have I had an answer from this casino. At the last communication I had with them, they said they had to send the information to their finance department and that I would get a response by email. Another day later, still no response.

Resolved

$77

BaoCasino - Deposits funds missing

I already send them the neosurf voucher transaction history which is the funds been successfully processed and I dont know whats the reason for taking it so long to resolve.its been more than 2 days when I ask them about this matter.but it is so obvious that they’re not trying their best to resolve it

Resolved

$10

BaoCasino - Closed my account with €5,000 balance accusing me of 'money laundering'

Hello!

I have found out about this Casino a while ago and deposited a bit.

Then I won a nice amount in a Slot game. Casino asked me for a lot of documents which I all send them. They asked for:
- Front ID
-Back ID
- Proof of Address
- Photos of my Credit Card
- Selfie of me, my ID and a Note of paper with "Hi Bao"

I submitted ALL of these documents. Then they said they will check within 1 Hour. when i logged in again in the evening (20th of september, 18:58) I received the notice that my account is disabled. (see attached image) . Also chat wrote me: " Natalie, your account needs additional examination. Within this time your player account is closed per administration's decision."

I Submitted a complaint on Friday already but it was rejected from askgamblers team because I need to give them time to finish investigation. I totally understand this!

So I have waited until Wednesday (25th of September) then the chat told me:

"Earlier, we sent a letter to your email.
We want to inform you that your account in our casino was closed per administration's decision and the funds were confiscated. Our security system has discovered that you participated in fraudulent action (in particular, money laundering). According to the rules of our casino, we reserve the right not to process withdrawals in a case of fraudulent and illegal activities (including participation that would be in breach of the law in your local jurisdiction).
For more information refer to this link (section "Anti-Fraud Policy"): https://baocasino.com/terms-and-conditions"

Now I can not login and can not withdraw my money. I have no Idea what that means and I have just used my personal credit card to deposit and my Coinbase Account.

Please see all attachments of Chat and the notice of account closure.

Rejected

€5000

BaoCasino - Declined withdraw - Submitted everything asked

So,

I used many Direx casinos this past week, and I had no real issues depositing/withdrawing, except on BaoCasino. Keep in mind I never use bonuses and I checked the box to not use any bonus.

I submitted the documents asked but then I declined my withdraw because I had to make a 75 more wager (3x the deposit for some reason) on a 1200 total deposit (500-350-350).

I did an extra 200 euro wager just to be sure, and then I declined again asked for more documents (selfies etc. even though all other Direx Casinos accepted me) and I submitted a new withdraw request which declined, and this time was about wagering an extra 1400 euro... I tried to find my history bets but I can't go back to all history, I only can see the last 100 of bets history or so (some slots), according to support this is because I have set a cooling off period, so that's ok. Support told me that I have wagered 2200 (photo attached), but anyway, now I'm stuck to have to play 1400 euro on a 1900 withdraw.

After some research and talking with the support, I found the term that specifies about the 3x wagering of the LAST deposit, which in my case, it was 350 euro (not 1200). And still it doesn't say that you will not get paid, I attach this term for your convenience.

So according to support, if you have made a 5k deposit, and you lost it on first bet, your next 200 euro deposit need to be wagered 50x (10k euro) to be able to make a withdraw, again, no a no-bonus deposit.

Well I'm ok if that is the case and I'll just wager the rest of 1400 and be done with this casino, but reading their term doesn't feel correct, and it doesn't even say that, and I feel like I have to wager 350x3 (1050 euro) which I did (2200 total wager, plus I think the 75EUR first request was to complete the wager on the 350 deposit).

I attach the e-mails saying the wager amounts needed to cover. No more deposits did after the first withdraw request.

I let you decide what is wrong/correct in this case :)

Rejected

BaoCasino - Delays/Excuses For Withdrawal

I signed up recently on Bao and deposited close to $2500 via EcoPayz. I was lucky enough to win a good amount and requested a first cashout in line with their daily maximum cashout limits. This is when the problems began - my withdrawals have been returned to my account 3 times:

1. First, it was because they said I didn't verify my email, which I did, so I did it a second time and then manually.
2. Second, they said it was because I needed to do increments of $1000, which I did, but these were still rejected.
3. Third, they now claim they have technical issues with EcoPayz, but offer no timeframe for resolution or further information.

They said I could attempt a withdrawal via iDebit (which I can't use) or Visa refund but only offered two obscure banks in Canada where this is possible, neither of which I have an account at (and are located in other provinces). I have offered to be paid out via BTC, EcoPayz or Wire Transfer.

There may indeed be technical issues, but they have no shown any proof of this and no one from their team has provided me with anything more than generic "technical issue" messages, nor can they say when it will be fixed. It seems to be like an excuse, as they can easily contact their white label provider to arrange for another way to complete the payout.

Unfortunately, I must warn other players not to play here as it appears they have issues paying out (but no issues taking deposits), despite the fact that they promise ultra fast payouts and their recent reviews even say this.

Any help AskGamblers can provide would be greatly appreciated - thank you.

Resolved

$8000

Complaint Statistics

Resolved 6

Avg. Amount $ 1,706

Avg. Complaint Duration 40 days

Avg. Response Time 1 day

Review this casino

Share your thoughts with other players

Player rating

8.4/10 ● 72 reviews

Top reviews from our players

Nicola25

6 years ago

1/10

Be care with welcome offer:
The maximum amount you can withdraw from a 100% bonus, excluding the deposit amount, is up to 200 EUR.

For example if you deposit 200 euros and get bonus 100% after wager 200*40=8000, you can withdraw only 400 euros even if you have 100000 after wagering.

Dear NICOLA25, Thank you for taking time and posting your review about our casino! We would like to point out that we are especially loyal to our players and for this reason, we have changed the bonus terms and conditions for the welcome offer. The bonus we present to your attention now is 100% bonus amount up to 200 EUR or equivalents, and a pack of 20 free spins in the game "Jungle Books" from provider Yggdrasil. The maximum withdrawal from the welcome offer is 2000 EUR (or equivalents), which is ten times higher than you have mentioned in your review. This means that you can get 2000 EUR from the very first bonus offer from us with ease. It does sound intriguing, doesn't it? Kindest regards, BAO Casino team

BaoCasino 6 years ago

marke231337

6 years ago

10/10

All games i love to play.
Very very fast verification(5 mins)
Very friendly live chat (10 Stars for Carmen)
First Payout within one hour to skrill

Nothing.
You can trust Direx NV Casinos
I made many bad experience with other casinos.

Dear MARKE231337, Thank you for leaving a positive review, we are glad to hear that you enjoy playing in our online casino. We are grateful for your good feedback about our support team, particularly Carmen. We are always ready to answer any of your questions concerning casino, 24/7. Also, thank you for mentioning our quick verification process and withdrawals. We try our best to approve all the documents as fast as possible and to pay out your winnings right away. We appreciate your trust! Wish you the best of luck! Kindest regards, Bao Casino team!

BaoCasino 6 years ago

BaoCasino News

Read all news about BaoCasino, check for updates and stay tuned for exclusive bonuses.

Promotion Start Your BaoCasino Adventure With a First Deposit Bonus and Spins

If you’re staying this weekend, we’ve found the perfect bonus to spend it with. At BaoCasino you can sign up and claim their 100% welcome bonus if you’re a new player depositing for the first time. As a thank you, the casino will also credit your account with extra spins! Start Your AdventureYou can enjoy your favourite online slots and games this weekend with a first deposit bonus at BaoCasino. The adventure starts when you sign up and since you’re new here, the casino will also give you 20 spins on top of your welcome bonus.Make your first deposit and the casino will match it and top it up with 20 spins on Northern Sky.There are no tricky bonus codes to remember and no opting-in! All you have to do to get started is follow our simple steps:Head over to BaoCasinoRegister an account and log in Open the cashier Make your first deposit The casino will credit you with a 100% welcome bonus of up to €200 + 20 spins on Quickspins Northern Sky Slot.You will need to deposit a minimum of €15 to qualify, and the bonus will instantly be credited into your account. To redeem the bonus, you must wager it 40x. You will not be able to withdraw until the required amount has been fulfilled.To collect your 20 casino spins, you need to go to the Bonus section of your account, but you can’t claim them if you’ve already activated the High Roller Bonus. Your bonus will be valid for seven days, and full terms and conditions are available when you visit the casino. Good luck!