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7 Spins Casino is closed, please try these instead:

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7 Spins Casino

Player Rating 37 reviews
3.9/10
37 reviews
Complaint Response 19 complaints
2 days avg. 19 complaints
What we like
  • 0-24 withdrawal time frame
  • Mobile-friendly
  • Top-tier software providers
  • Live chat open 24/7
What we don’t like
  • 72 hours pending time for withdrawals
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


7 Spins Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.7spins.com
Established
2008
Licences
Costa Rica Gambling
Affiliate Program
Languages
English, German, Portuguese, Spanish, French
Casino Type
Instant Play, Mobile, Crypto Casino

7Spins Casino is an online casino that has been operating for several years. The casino features online slots, table games and video pokers from world-class game providers such as MicrogamingBetsoftIGTPragmatic Play and Habanero. Players can access the casino instantly or they can use their mobile casino to enjoy the games. 7Spins has a license from the jurisdiction of Costa Rica. 

Restricted Countries

7Spins Casino does not accept players from the United States, Denmark, Italy, Australia and several other countries. Full list of restricted countries can be found under 'More casino details' section.

Mobile Gaming

All of 7Spins Casino’s games are designed to work the same across all devices. This means that players can play on their computerssmartphones, and tablets and get the same gaming experience on all of their devices.

Security and Fairness

Players deserve to know that their personal details are safe when playing online. 7Spins guarantees your safety through various security mechanisms. If you send data to or retrieve data from their servers, the transmission is protected with 128-bit SSL encryption, the industry standard. Only 7Spins and its billing processors are given access to any of your data.

StallCation

Complaints

Read the complaints other players have left for 7 Spins Casino. Learn more about complaints.

Show all complaints
7 Spins Casino - Confiscated over 18000 AUD in winnings with no bonus active
I went to log in to my account at 7 spins casino to see why my payment was late (they take a week at least to make each payment) on a big win I'd had but the account was blocked. I emailed support and asked what was happening with the payment and account and 4 days later they sent me an email saying they were confiscating my winnings!

Although I did often use the bonuses that they have on their site I was not using a bonus when I had the win and they had partially paid it out over the previous weeks but have now decided not to pay the remainder?
The amount the owe is $18,002AUD, I don't know what proof I can submit since my account is closed? I have included their email in full below but if you need anything further from me please let me know, thank you so much.
Hello Jodi,

We hope this message finds you well.

Please note that your account on 7Spins has been closed and your winnings voided as per Management decision following a complete review of the account activity, in accordance with the following Terms and Conditions of the website.

2.5.6. Casino reserves the right to withhold or otherwise decline or reverse any pay-out or winning amount or to amend any policy in the event that there is reasonable suspicion that a User is abusing or attempting to abuse any of the following: (i) bonuses; (ii) other promotions; or (iii) specific policies or rules determined in respect of an existing Game or a new Game. Casino retains the right to determine absolutely that such an abuse has taken place; also, if Your activity in Our Online Casino, by itself, is not abusive, but Your activities in other online casinos in addition to our Online Casino, taken as a whole, constitutes abuse of Our bonuses, promotions, policies or rules.

Kindly note, this decision is final and irrevocable. Thank you for your understanding in this matter.

We wish you the best of luck in future endeavors.
staus Resolved
$18002
7 Spins Casino - 12 days trying to withdraw $4,000
I created an account did more than a few deposits had some good luck and then attempted a withdrawal.

I had already sent through all the verification documents as required.
That’s where the problem started. First withdrawal request was made on the 19th of March. They waited a full 5 days to reject it and no communication about why.

When I queried it I was told they wanted further verification documents, which is fine, the terms say sometimes they will ask for proof of bank account. But I had to query before they told me why.

Agent told me it wouldn’t take as long for the next withdrawal request.

I provided the proof of bank account. Did another withdrawal request.

6 days passed, much longer than the 72 hours their own information states.

I communicated a few time’s asking about the status.

Once again they then rejected the withdrawal asking for a credit card voucher, which is something the terms say they may ask for, but they could have requested both documents at the same time.

The voucher is just a form you sign saying it’s your card, and you have to sent your is and a photo of the card. Both photos of which I had already sent more than 10 days prior.

I filled out the voucher and emailed it off to security included the words for my 7 spins account and included my username.

Security replied asking me for which website and what account????

It’s now more than 11 days since I first tried to withdraw this money and I fear I will be waiting another 5 only for them to find another reason to decline.
staus Resolved
$4000
7 Spins Casino - Cancelled cashout of €3,500 due to 'random verification'
Hello,

21/10/2018 I made a deposit 1520 euros and win 3500. Documents uploaded and my account was verified.
22/10/2018 I requested a withdrawal 3500 euros.
25/10/2018 the casino canceled my withdrawal and sent email


Hi TAUNO,
We Have News!
Please be informed that your withdrawal was declined due to the fact that your account has been randomly chosen for a Verification Process. This consists of Management selecting a few random accounts with pending withdrawals, in order to review the paperwork that has been received from them, to make sure it is complete and legible, that the account information matches the paperwork and to review the account game sessions.
This is a random procedure and there is no pre-determined selection process, meaning that there is no way to anticipate beforehand which accounts will be reviewed. Please bear in mind that this procedure may be repeated more than once a year and every customer who requests a payout will be subject to this process at some point or another, even if they have all the corresponding requirements for a payout in order.
However, there is nothing to worry about. Feel free to request again your withdrawal at your earliest convenience and it will be reviewed once the verification is completed.Thank you for your understanding on the matter. For more information, please do not hesitate to contact us, we will gladly assist you.
Regards,
Account Manager


25/10/2018 again requested a withdrawal 3500. Online chat does not say when the check will be completed.

Online chat :
Jason
Once the verification process will end, the request will be processed accordingly


Help with my situation.
staus Resolved
€3500

Complaint Statistics

Resolved 17
Avg. Amount $ 2,481
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

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Player rating
3.9/10 37 reviews

Top reviews from our players

I really like this place. I made a few small deposits here. The service was awesome. I got to play for hours on lots of games. The casino gave me free bonuses cash back free spins and a great bonus with good rules and a realistic rollover. Had a great time playing here and the manager is fair and great to chat with. Play here for sure.

Nothing to say but good a casino that I will play again one of my favorites.

Hello, Thank you very much for your feedback! We are so glad you enjoy your time with us. Enjoy the games, and any questions you might have, let us know on Live Chat or via email to support @ 7spins . com [typed together] Regards, 7 Spins Casino Team

user avatar

I have to say that 7 Spins has become so much better. You are able to win on their games and they are paying out much more quickly than they did before. I have been getting a check for 500.00 minus the 20.00 fee about every ten days.

The live customer support has improved. They are the best!

Nothing-It's the only gambling online site I will play on. After the nightmare with Planet 7, it's so nice to have an honest online casino to play on.

Hello, Thank you very much for your feedback! We are so glad you enjoy your time with us. Enjoy the games, and any questions you might have, let us know on Live Chat or via email to support @ 7spins . com [typed together] Regards, 7 Spins Casino Team

user avatar

The casino is much better now... they payout money instantly all you have to do is follow terms and conditions. The best part of the casino is the bonuses they offer which you won't get at any other casino. Very fast withdrawals and great customer service.

Hello, Thank you very much for your feedback! We are so glad you enjoy your time with us. Enjoy the games, and any questions you might have, let us know on Live Chat or via email to support @ 7spins . com [typed together] Regards, 7 Spins Casino Team

user avatar

They a wide variety of games. Takes some time for them to pay out, but they also do. Just have to following up. Live customer service support phone number. Some of the reps speak broken English but they do help you.

Overall I do like 7 Spins. Better than some other ones on line.

The on line chat people trying to get you to deposit more for "deals". Payments are a little bit delayed, just have to keep following up.

Dear Renee, Thank you very much for your feedback! We are so glad you enjoy your time with us. As I am sure you noticed, the payout process will go smoothly as long as the documentation is provided and the rules in the Terms and Conditions are followed. You can always ask our Chat Representatives if there is anything that you need to provide, before submitting for a payout request – that way you can be sure no delays will occur. Also, in regards to the deals provided in chat – these are personalized deals, better than the daily offers. They also include Tourney tickets and special holiday promotions that you can only receive from one of our hosts. Don’t forget, your best interest is our best interest! Enjoy the games, and any questions you might have, let us know on Live Chat or via email to support @ 7spins . com [typed together] Regards, 7 Spins Casino Team

user avatar

I thought I liked The $25 no deposit free chip from their emails. But...

I dislike the fact that the $25 free chip is actually practice money. They make it seem like its a normal free chip like other casino, and unless you dive deep into their Terms and Conditions and translate the purposely confusing wordage you would think its real.

After I had my chip added to my balance I played through several thousand dollars, then took it down to about $200, thinking the max withdrawal would be anywhere from $100 to $180 like other casinos free ND bonus chips. But after being ignored by the live chat for a long time I quickly got someone on the chat by saying I had big deposit I wanted to make, I asked the rep about my playthrough and min/max withdrawal and that is when he informed me the no deposit bonus chips are not real money and its just for practice.

So all together with the lack of customer service (unless you say you have a deposit to make), and the shaddy free chip condition and after trying to read the whole terms and conditions, I've concluded that this casino along with the exactly ran sister casinos should be avoided and to never deposit money. Very Very Shaddy!!! And too many emails!!!

Hello Brian, Please note that the first bonus you receive on your account, the Sign Up Bonus, is cashable. All bonuses received between this bonus and your first deposit are practice money – in order for you to test the games and decide if you would like to start playing for real. These are stated in our Bonus Rules section – the link can be found at the bottom of the Main Page. Please refer to: 4. Only the first bonus applied on the player's account is considered a Sign-up Bonus. The subsequent free bonuses that a Member receives before making their first deposit are not considered withdrawable. We invite you back online, to take advantage of our incredible 500% matching bonus for your first FIVE deposits! We hope to see you online soon, 7 Spins Casino Team

user avatar

This would be 1 of the first casino's I signed up at and I was not familiar with Top game and a lot of game providers and what type of games to play as I was new to online gambling. I guess the reason they were 1 of my first was because of the No deposit bonus they offered which was R500 ZAR and I decided to give it a try. The R500 had a wagering of x 99 the bonus amount. The games they offered was okay but I didn’t like it and didn’t know which ones to play. I started playing a couple of them and soon lost my bonus.

I made my first deposit of R250 ZAR and they offered me a 500% bonus with x25 wagering requirement. With my balance of R1500 ZAR I started playing Diablo 13 but the game was cold. I played a couple of other slots but lost my money. I stopped playing at this casino for a while, but constantly received free chips via email but never claimed them. At a later stage I read up on Ask Gamblers about Top game casino you cannot cash out winnings from Free Chip/Bonus. I thought that what the point of wagering is.

Two weeks ago I was offered a no deposit bonus chip and I decided to claim it. I decided to go through their T's and C's again and saw they do pay out winnings from free chip but up to a certain amount. Hey money is money whether it's just $100, it's better than nothing. The R500 free chip carried a wagering of x99. When I visited the site they also had an updated list of new games which seemed very good. I completed wagering in 2 days. I contacted live chat about withdrawal and they requested I sent through my documents and my documents were approved within 80 hours. After my documents were approved I requested a withdrawal of R2000 ZAR. They said it can take up to a maximum of 12 days for me to receive funds so I am patiently waiting for it.

My favourite games were Romeo and Juliet and Mighty Kong slot, these are the games I completed about 80% of my wagering on.

Live chat is always available and always active. I will rate this casino a 7/10 and that includes me hoping that my winnings will hit my account soon.

I didn’t like the fact that I needed to make a deposit before requesting a withdrawal.

Hello Shafiek, We are so happy you chose us as your entertaining site! We noticed you had not one, but 2 successful payouts! Congratulations!! But, as you mentioned, there is a cashout limit for free chips – depending on the VIP level. However, deposit bonuses have a much lower wagering requirement and also the best thing about them is that you get to cashout ALL your winnings! We left a very special deposit offer on your account. We wish you the best of luck, 7 Spins Casino Team

user avatar

$25 free bonus without deposit. There nothing more positive.

They are crazy. I had $52 in my account, they said I have to spend 1875 in games before I can cashout max of $100. And worst thing, I spent over $100 in black jack playing many hand, won some lost few. But when I asked, Dylan said I spent only $19 out of 1875.
He said Blackjack have smallest contribution, slots have biggest. Why is there this contribution thing at all?
What they are saying is "I have to spend 1875 on slots, before I can get maximum of $100 out.

Never play on this crap website. No one can ever cashout. They sucks. I'll try to file a complaint to gaming commission also.
Their support also sucks. They reply after 10 - 20 mins, that too when you'll ask again and again.

Hello Gurveen, Please note that upon registering on our site, you agreed to our Terms and Conditions. There you have listed all the rules you have mentioned: First of all, the Sign Up bonus is cashable, however it has a max cashout. The purpose of this bonus is to test out the games and it also gives you a chance to see how the withdrawal procedure works. Please refer to point 3. of our Bouns Rules: 3. You must wager a minimum of 75 times the bonus amount and the maximum withdrawal limit from a Sign-up Bonus is €100 to request a withdrawal from a Sign-up bonus. In order to request a withdrawal from a Sign-up Bonus, the Member must have at least one approved deposit transaction into his/her Account. Also in Bonus Rules, you can find the contribution rates for our games: 6. The wagering requirements depending on the Games played are the following: The contribution rate is 100% for all Slot Games; The contribution rate is 20% for Video Poker; The contribution rate is 10% for Roulette, Casino War, Mini-baccarat, Keno and Weed Whacker; The contribution rate is 2.5% for Blackjack. Also, please note that the free bonus wagering requirement is 99 times the bonus. But our deposit bonus wager is 25 times - one of the smallest in the business, so this might be a possible alternative to a free bonus playthrough, which will help you cashout your winnings much faster. We hope to see you online soon, 7 Spins Casino Team

user avatar

7 Spins Casino is another casino where I registered just because of no deposit bonus. It was around 50$ bonus chips and I was happy because I could claimed it.

After I registered, I started to play different video slots. I had some winnings, but there were all small winnings. I never had any decent good wins during my gameplay session and I was dissapointed a little bit. But still not so much, because it was only free chips.

I like to claim free no deposit bonuses from casino. It is really good sometimes to play with free money fist, and if you like casino you can deposit even your money. But here I do not like it and I did not made any deposit. I do not trust this casino so much and this is the only reason why I did not deposit.

I think there are many many better casinos than this one. I do not want any problems, if I get lucky and I manage to clear the W.R of bonus. I had once some problem where I was waiting for cash long time. And I did not like this. And I do not know why I had this feeling that if I will make deposit here, I will waiting maybe on withdrawal later. Maybe because it has some complaints which I read.

Otherwise I do not like this casino very much. They offer only small number of video slots. I was surprised because there are many casinos which offer more than 300 games or even more, and here this number is pretty low when I talk about offer with video slots.

I will rate this casino with 4 stars. I am sure I will not make deposit here, I have bad feeling and I do not want to take another risk.

Another Top Game Casino and another sister casino from the Winward casino group, so they have all the same Terms as for deposit or no deposit bonuses. 7 Spins Casino, the minute I saw several complaints, didn’t like that fact at all, but seeing all solved, but how resolved, with tons of emails from the players, still not a good sign.

Firstly they are running tons of freebies on all sites out here and with wagering pretty high or mission impossible to be done. I have opened my account there after seeing offer of 25$, but needs to be wagered X 99 the bonus given. Ok even so it has huge wagering requirements still there is a catch in their freebies; I guess like any Winward casino the same counts for this one.

The free chip itself is not cash able so there is no free chip, this is ONLY fan money to see and try their games. And here we go again, why would anyone call fun play chip, free chip, because there is no way to make any cash out, so if a player wants to make cash out needs to make successful deposit so he/she can withdraw that money. So no free chip from these guys.

As I mentioned I have never been fun of these Top Game casinos, just because of their number of complaints and I can only imagine how much more are they who didn't make any complaint, just leave it like that. Complaints are mostly for their delayed payout and what caught my attention for this casino for one complaint.

The player was complaining for delayed payment, so there were many emails, but what was odd, that the casino has told that the payout has been processed in few occasions, while actually wasn't and then they announce they have found some fraudulent activity to players account, so the point is who lying who, first the payment is process, then player got his money and then its not. Well it’s obvious they don't want to pay.

With this kind of attitude I don't think they will prosper longer or they will...actually as long there is players, who doesn't read casino T&C and doesn't visit sites as AskGamblers there will be always victims who will get in their trap. I can’t recommend any of Top Game casinos, it’s just because I don't trust them!

Knowing that AskGamblers are unbiased and really here to help !!!

Beware of 7spins casino. Blacklisted on other sites.
This is a warning !

I played at this casino a several times since 2010 and lost $1400 during that period. During that period, I constantly received unbelievable offers and free chips that I did not used. I recently decided to take a $750 free chips which I had to play 99 times. I made the playthrough requirements and won $3000. When I asked about the winnings, a condescending customer representative told me that my winnings were limited to $200 and that I had to make another deposit within the next 5 days if I wanted to claim that gain, stating that they were not a charity organisation and treating me like garbage. Even if I already purchased $1400 of chips before, I had to make another deposit.

That was true. Those terms and conditions were real. They were written in small letters somewhere on their site. So, I am not saying this is a violation of T & C’s. I am saying that the T & C’s are abusive and meant only to make you deposit more money that you will eventually lose.

I double checked casino reviews to see that they were blacklisted on several review sites for: refusal and delayed payments, unjustified freeze of accounts, documents verification issues, unwilling to discuss players complaints, rude customer service, unresponsive customer service, live chat constantly offline, dead unsubscribe link, etc.

This is just a terrible casino. Don’t put your money there. Just beware.

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