7 Spins Casino - Confiscated over 18000 AUD in winnings with no bonus active

Hello,

Thank you for reaching out to us!

Kindly note that our system has automatically flagged your account for gameplay abuse, as it detected an abusive pattern which would not be coherent with one of a recreational player. As stated in our Terms and Conditions, the Casino retains the right to determine absolutely that such an abuse has taken place.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,
7 Spins

Dear 7 Spins Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved.

Thanks in advance for your cooperation.

It said I had to reply even though it seems we are waiting on more information from the casino regarding this abusive pattern that is completely undefined by them and therefor seems impossible to defend against.
Do they mean I occasionally did very large bets? If so then I'd argue that's in-line with many gamblers, particularly with the advent of Bonus Buy's where you can buy a bonus for ~100x bet stake on certain games.
Do they mean I stuck to the same handful of games for most sessions? Again, I'd say that's very common.
It seems impossible to defend myself from their accusations if they don't state what they are.

Hello,

We hope this message finds you well!

Kindly note that we have decided to resume the payments in installments of 4000, as per your VIP level. Please confirm your preferred withdrawal method to our Accounting department via email, to accounting @ 7 spins . com [typed together] so we can move forward with the withdrawals.

Kind regards,
7 Spins

I have forwarded the requested information to the casino.

I would like to request advice from Ask Gamblers on whether I should close this case once the first payment is received, or once payment is completed which will take, optimally, 5 weeks at their payment schedule.
Can the case be reopened if they decide again later to stop making payments?
Thank you

Hello,

We hope this message finds you well!

Kindly note that we have received confirmation of the payment method and the first payment has been sent.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,
7 Spins

Dear @jojolea1975,

The AskGamblers Complaint Team is kindly asking you to update your complaint and let us know if you consider the complaint resolved. Please note that in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

We would also like to use the occasion and remind you to contact our team and request the reopening of a complaint in case something goes wrong with your outstanding payment/s.

Thanks in advance for your cooperation.

Thank you yes it is resolved and I will contact you if it needs to be re-opened, thank you for your help!

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.