I have waited 4 weeks for a witdrawal of 1233 euros. I made the first withdraw request 08 June 2020. After one week they said i needed to send printscreen of my ewallet. Did that and sent a new request. Next week they said that "my account has been randomly chosen for a Verification Process" and that it could take up to 10days. Today its 13 days since my last request. Seems like a very long time relative to others casinos i have withdraw from.
Complaint Info
Hello,
Thank you for reaching out to us!
Your initial withdrawal request was declined on the 15th of June because we were missing some payment information. As per our Banking Page, if we require additional verification, we may ask for the following:
• Proof of ownership of payment method - depending on the method used, this may include a copy of a recent bank statement or a screenshot of the e-wallet;
At the time of review of your second withdrawal request, your account was entered into the Verification Process. The process includes but is not limited to a review and authentication of the paperwork that has been received; verification that Account information matches the documents on file; and a thorough review of the Game sessions.
We are glad to inform you that the Verification Process has since been concluded and your withdrawal request has been approved.
Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.
Kind regards,
7Spins Casino
I have got the money to my ewallet. Thanks.
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
7 Spins Casino Complaints
- 17 of 17 resolved
- 1 day avg response
- 1 week avg complaint life
- 2,481 USD avg amount
-
Resolved
7 Spins Casino - Confiscated over 18000 AUD in winnings with no bonus active
$18,002
Resolved
7 Spins Casino - Confiscated over 18000 AUD in winnings with no bonus active
I went to log in to my account at 7 spins casino to see why my payment was late (they take a week at least to make each payment) on a big win I'd had ...
-
Resolved
7 Spins Casino - Drawn out withdrawal
$4,000
Resolved
7 Spins Casino - Drawn out withdrawal
I keep getting the run around with my withdrawal. Got declined they then asked for additional documents which I sent, got declined again they asked ...
-
Resolved
7 Spins Casino - Withdrawal cancelled followed by sudden change of banking conditions
$772
Resolved
7 Spins Casino - Withdrawal cancelled followed by sudden change of banking conditions
I submitted a withdrawal on 7th July for $772 by wire transfer. Account details were verified after submitting all the required ID information. On the ...
-
Resolved
7 Spins Casino - Unethical Tactics in Delaying Payments
Resolved
7 Spins Casino - Unethical Tactics in Delaying Payments
Dear Ask Gamblers Please do something about this Casino. They shouldn't be part of Ask Gamblers as the are Unethical and Dishonest.After 5 days ...
Have trouble with 7 Spins Casino?