Complaint #48
7 Spins Casino
12 days trying to withdraw $4,000
6 years ago
I created an account did more than a few deposits had some good luck and then attempted a withdrawal.
I had already sent through all the verification documents as required.
That’s where the problem started. First withdrawal request was made on the 19th of March. They waited a full 5 days to reject it and no communication about why.
When I queried it I was told they wanted further verification documents, which is fine, the terms say sometimes they will ask for proof of bank account. But I had to query before they told me why.
Agent told me it wouldn’t take as long for the next withdrawal request.
I provided the proof of bank account. Did another withdrawal request.
6 days passed, much longer than the 72 hours their own information states.
I communicated a few time’s asking about the status.
Once again they then rejected the withdrawal asking for a credit card voucher, which is something the terms say they may ask for, but they could have requested both documents at the same time.
The voucher is just a form you sign saying it’s your card, and you have to sent your is and a photo of the card. Both photos of which I had already sent more than 10 days prior.
I filled out the voucher and emailed it off to security included the words for my 7 spins account and included my username.
Security replied asking me for which website and what account????
It’s now more than 11 days since I first tried to withdraw this money and I fear I will be waiting another 5 only for them to find another reason to decline.
I had already sent through all the verification documents as required.
That’s where the problem started. First withdrawal request was made on the 19th of March. They waited a full 5 days to reject it and no communication about why.
When I queried it I was told they wanted further verification documents, which is fine, the terms say sometimes they will ask for proof of bank account. But I had to query before they told me why.
Agent told me it wouldn’t take as long for the next withdrawal request.
I provided the proof of bank account. Did another withdrawal request.
6 days passed, much longer than the 72 hours their own information states.
I communicated a few time’s asking about the status.
Once again they then rejected the withdrawal asking for a credit card voucher, which is something the terms say they may ask for, but they could have requested both documents at the same time.
The voucher is just a form you sign saying it’s your card, and you have to sent your is and a photo of the card. Both photos of which I had already sent more than 10 days prior.
I filled out the voucher and emailed it off to security included the words for my 7 spins account and included my username.
Security replied asking me for which website and what account????
It’s now more than 11 days since I first tried to withdraw this money and I fear I will be waiting another 5 only for them to find another reason to decline.
Tried to login to 7spins seems my account no longer exists.
I guess if you complain you get booted... or maybe it’s if you win?
Not convinced I would ever have received
the money if I didn’t post though, since action was only taken after I posted this.
Very dodgy.
I guess if you complain you get booted... or maybe it’s if you win?
Not convinced I would ever have received
the money if I didn’t post though, since action was only taken after I posted this.
Very dodgy.
7 Spins Casino Complaint Stats
Resolved
17 / 17
Avg. Amount
$2,481
Avg. Complaint Duration
10 days
Avg. Response Time
2 days
7 Spins Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 15 out of 15 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.
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