Complaint #48
7 Spins Casino
12 days trying to withdraw $4,000
6 years ago
I created an account did more than a few deposits had some good luck and then attempted a withdrawal.
I had already sent through all the verification documents as required.
That’s where the problem started. First withdrawal request was made on the 19th of March. They waited a full 5 days to reject it and no communication about why.
When I queried it I was told they wanted further verification documents, which is fine, the terms say sometimes they will ask for proof of bank account. But I had to query before they told me why.
Agent told me it wouldn’t take as long for the next withdrawal request.
I provided the proof of bank account. Did another withdrawal request.
6 days passed, much longer than the 72 hours their own information states.
I communicated a few time’s asking about the status.
Once again they then rejected the withdrawal asking for a credit card voucher, which is something the terms say they may ask for, but they could have requested both documents at the same time.
The voucher is just a form you sign saying it’s your card, and you have to sent your is and a photo of the card. Both photos of which I had already sent more than 10 days prior.
I filled out the voucher and emailed it off to security included the words for my 7 spins account and included my username.
Security replied asking me for which website and what account????
It’s now more than 11 days since I first tried to withdraw this money and I fear I will be waiting another 5 only for them to find another reason to decline.
I had already sent through all the verification documents as required.
That’s where the problem started. First withdrawal request was made on the 19th of March. They waited a full 5 days to reject it and no communication about why.
When I queried it I was told they wanted further verification documents, which is fine, the terms say sometimes they will ask for proof of bank account. But I had to query before they told me why.
Agent told me it wouldn’t take as long for the next withdrawal request.
I provided the proof of bank account. Did another withdrawal request.
6 days passed, much longer than the 72 hours their own information states.
I communicated a few time’s asking about the status.
Once again they then rejected the withdrawal asking for a credit card voucher, which is something the terms say they may ask for, but they could have requested both documents at the same time.
The voucher is just a form you sign saying it’s your card, and you have to sent your is and a photo of the card. Both photos of which I had already sent more than 10 days prior.
I filled out the voucher and emailed it off to security included the words for my 7 spins account and included my username.
Security replied asking me for which website and what account????
It’s now more than 11 days since I first tried to withdraw this money and I fear I will be waiting another 5 only for them to find another reason to decline.
Tried to login to 7spins seems my account no longer exists.
I guess if you complain you get booted... or maybe it’s if you win?
Not convinced I would ever have received
the money if I didn’t post though, since action was only taken after I posted this.
Very dodgy.
I guess if you complain you get booted... or maybe it’s if you win?
Not convinced I would ever have received
the money if I didn’t post though, since action was only taken after I posted this.
Very dodgy.
7 Spins Casino Complaint Stats
Resolved
17 / 17
Avg. Amount
$2,481
Avg. Complaint Duration
10 days
Avg. Response Time
2 days
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