We have looked into this and noticed that you have never made a payout request. However, you have indeed started to provide us with the required documents and our colleagues from security also replied to your email.
Please note that you can already make a payout request for the funds that you have available in your balance. In order to have it approved, make sure you also provide us with the credit card voucher document (you can download it by accessing this link, and you can also find it on our Banking page: https://www.7spins.com/assets/themes/7sp/web/i18n/en/docs/CCvoucher.pdf ), by sending an email to [email protected]
Should you have any concerns or questions, please note that we are available 24/7 on chat as well as on email, and will do everything in our power to assist you with everything that you might need.
The 7 Spins Casino Team