- Features a staggering number of games from multiple platforms
- Compatible with both desktop and mobile
- Features a real live dealer casino
- Live support available 24/7
- Secured with SSL encryption
- Proven fair by independent audits
- Live dealer available
- Unavailable to players in Belgium, France, and some other regions
- No phone support
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21 Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
21 Casino is a fashionable online casino with a focus on lavish promotions and giveaways. It features a variety of games from the NetEnt, Microgaming, Thunderkick Games, NextGen Gaming, and 1x2Gaming casino platforms, including stunning slots and live dealer games. Many of these games can be played on mobile as well. 21 Casino is licensed and regulated by the Malta Gaming Authority and the UK Gambling Commission.
Restricted Countries and Territories
21 Casino does not accept players who reside in Belgium, France, Israel, Italy, Spain, Turkey, and United States. For the full list of restricted countries and territories please see the casino website.
Mobile Gaming
Many of the games at 21 Casino can be enjoyed on the go thanks to its HTML5-compatible mobile platform. It works with almost all modern smartphones and tablets, including iOS and Android devices. Players don’t have to worry about any downloads and can count on a virtually identical gaming experience.
Security and Fairness
All sensitive areas of the 21 Casino website are encrypted with state-of-the-art technology from GlobalSign, a leading security firm. This protocol obscures private information like financial data and passwords, making it virtually impossible for anyone to compromise player accounts.
All of the games used at 21 Casino have been thoroughly audited by a trusted independent agency, such as TST or iTech Labs.
- E-Wallets 24 hours
- Bank Transfers 72 hours
- Card Payments 2-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Virtual Games
21 Casino’s biggest selection of games are its slots. Players will find a highly diverse collection, from simple games to innovative five-reel bonus video slots. Some of the most popular releases include Starburst, Magicious, Medusa II Slot, Merlin’s Millions, Miss Midas Slot, Aliens, Dragon Island, and Mega Fortune.
In addition to live table games, 21 Casino features a diverse library of card, dice, and roulette games for all kinds of players. These include Caribbean Stud Poker, Casino Hold’em, Craps, Red Dog, Sharp Shooter, Six Shooter, and numerous Blackjack and Roulette variants.
Video poker players at 21 Casino have an abundance of single-hand and multi-hand variants to choose from. It contains the full line of NetEnt video pokers (Jacks or Better, Deuces Wild, Joker Wild, and All American Poker), as well as the even more diverse Betsoft video pokers with paytables like Deuces and Jokers, Double Bonus Poker, and Double Jackpot Poker.
21 Casino is also home to a variety of instant win games. These include multiple variants of Keno, unique games like Predictor, and scratchers like Max Win Scratch and Lucky Double.
Live Games
The live casino at 21 Casino is more diverse than most. Players can enjoy real-time gaming broadcast from a professional casino studio with 5 different games to choose from: Live Baccarat, Live Blackjack, Live Roulette, Live Keno, and Live Lottery. All of the games are dealt to professional standards and have interactive features for a more social gaming experience.
Support
21 Casino strives to provide players with support as efficiently as possible. The site’s live chat function is always just a click away and open 24/7, connecting players with representatives in minutes or less in most cases. The “Help” page states that representatives are available 24/7, but we have found that this is not always the case. In the event that no one is online, players may send the casino an email and wait until the next business day for a reply instead. Additionally, support is available both in English and Dutch.
Complaints
Read the complaints other players have left for 21 Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
Dear LIT_DAB69, Thank you so much for your nice review! Kindly note we passed on your feedback regarding the search bar to the responsible department,they will look into this as soon as possible. Enjoy playing with us in the future! Kind regards, Sophie 21 Casino Support
Its been a pleasure trying out 21 casino. They have lots of games, I specially like that they have the blueprint games.
The only thing I miss is the wms games.
I used their deposit bonus 121% and managed to wager it quickly and got some good wins ending in two separate withdraws of a total amount about 3500 euro. The chat is helpful.
I "only" rate this casino 8 stars because of the pending process of a minimum 48hours. Otherwise this is a topnotch casino that I truly recommend.
Dear Coheed, Thank you for such a nice review! Note that I am happy to hear that you have received such great winnings with your first deposit offer. I understand your feedback regarding the withdrawal process time and we will take this in consideration for future improvements. I am glad that our Live Support was able to assist you and please do not hesitate to contact us again should you have any queries. Best regards, Amber 21 Casino Support
Game here because of rocknrolla on twitch. Good selection of games. Good deposit option.
Not satisfied with the Support. Wrong bet with bonusmoney (just one spin without win) bonusmoney removed. Support Not helpful. Really unhappy. Never again.
Hello Donjohnjoe, Note that we are sorry to hear about your experience with our support agent and that we will definitely look into the situation. Thank you for contacting us though, please be informed that we have contacted you via e-mail regarding your case and placed bet. I hope that we will be able to assist you further this way. Best regards, Amber 21 Casino Support
Found this casino through a fellow gambler Rocknrolla!! Made my first deposit of 3000 euro and went after a couple of test spins all in on roulette double or nothing on black. After that I had 6020 euro in my cash account! So excited!
Decided to cash it out and start again playing smaller. Did lose my bonus account because of the withdrawal but that's no big deal.
Will update review when withdrawal is fully processed.
So here a quick update about my withdrawal of €6020. 1 day for verification, 2 days pending, 1 day to finish withdrawal to my bank account. So total of 4 business days. Have contacted the customer service via chat several times for updates and questions. Always quick and adequate response. So based on my first time experience I can recommended this casino!
Pending times for withdrawal is a bit long for my liking. Hope they process it quickly!
Dear xingchen Please be informed that we are happy to hear about your succes while playing with us! I hope you will continue having a good experience with us. Currently it is true that our withdrawal process is 2 working days, luckily we are working on a faster withdrawal process for the future. I hope you will get to receive and enjoy your winnings soon. Note that you are always welcome to contact our Live Support to receive updates regarding your withdrawal. With best regards, Amber 21 Casino Support
I must say, in my opinion this is one of the best casinos what I ever played!
I feel like I'm getting every day some cool emails with good offers for 50% more to deposit or free spins or etc.I have to say the experience with live chat is 9/10, -1 point only for that, there are some problems what they can't solve (faster withdrawal).
9/10 because the withdrawal waiting 2 working days time to be accepted (I don't think that much time is needed). But after they accept the withdrawal I always getting my money in like 1 day max 30 hours so that's why its at least 9/10! Don't be angry to me but yeah 2 days of pending withdrawals are much a little bit! :)
Dear Mryohoo, Thank you for such a nice review. We always try to offer new and different types of promotions to keep things interesting. Please let us know if you have any tips in how we can improve our Live Chat Support, we are interested in learning how to improve our services. We are aware of the withdrawal process and are working on a faster cash out process. As soon as it has been installed it will all go faster. Best regards, Amber 21 Casino Support
Lots of choice of different slot providers. Good for mobile slots.
Withdrawal times are a joke. I do not understand the 48 hour waiting time before process. Can someone from site please explain this to me? Clearly a ploy for players to reverse withdrawals. Deposits are processed from my bank in a day or 2, but they need up to 7 for a withdrawal? Underhand, and won't be playing there because of this.
Dear Bry, Thank you for playing with us and we are happy to hear that you enjoy our selection of games available. I am sorry to hear about the way you experienced the withdrawal process. Kindly note that the process to verify your documents takes up to 48 hours. However, a cash out is processed within 2 working days once we have received valid documentations. We are happy to inform you that we are working on a faster cash out out process for the future. We have contacted you in a private message requesting your username, if you could please reply to this e-mail sent we would be able to look into your situation. Best regards, Amber
Time Scale they took to credit my bank account once my account has been verified and they are satisfied with my documents.
All their rare games that its not so common on other websites.
Even though they have so many games I only tend to play Roulette (LIVE).
Delaying in processing your withdrawals (I personally think that they should get the withdrawal request cleared in the same day as request).
So far havent experienced anything bad apart from delaying.
Gamble Safe. Its Addictive. Know your Limits.
Dear IR200, Thank you for your review and playing with us! And I am very happy to hear that you enjoyed most of it :). Currently the withdrawal process time is 2 working days and I agree with you that faster would be better! This is something we are working on and hope to have this improved next year. Regarding the verification documents, kindly note we are bound to strict rules defined by the UK Gambling regulations regarding the verification of those documents. Besides this, I am pleased to say that those checks are being done within 24 hours after sending documents. Kind regards, Sophie 21 Casino
Joined after rocknrolla switched to this casino got some good games buts that where it ends
Live chat only available half the time. Daily limits can be passed as in my case if you do a reversal don't think no other site I ever joined did this.Got thru to live chat inquiring on my bonus was told everything apart from what I wanted so asked for my account to be closed. Not had a good experience with this casino.
Dear SIMZD1, Thank you for joining and playing at 21 Casino! Please be informed I looked into your remarks. First, our Live Chat is available every day from 10 in the morning till 1:00 after midnight (CET time). Happy to inform you that next year we hope to implement 24/7 live chat Support! Secondly, I looked into your remarks about the limit change. Kindly you changed your deposit limit after you made your first and only deposit. When a deposit limit is being decreased, it is effective immediately and technically impossible to deposit more than the set limit. Please provide me with more details in case I misunderstood your remark about this and I will gladly check again. Finally, I noticed that you did not select the first deposit bonus when you made your deposit. Because of this I can offer you a bonus of 20,- for your first deposit. Our apologies it was communicated to you via Live Chat that there was no bonus available, I will discuss this internally to make sure this not happen again. In case you want to give us a second chance and claim your bonus please contact us :). Kind regards, Sophie 21 Casino Support
After seeing Rocknroll's video on Youtube with 21 Casino, I joined. Thats the only pure reason. (Love all their games, some of the slots are really fun to play)
BUT would love to give an another review once my query gets sorted.
Delays in everything.
-Withdrawals not accepted
-Documents accepted but taking an another 24hours to activate my account
-Withdrawals??? I don't know what to say
Dear IS200, Thank you for joining! And kindly note we are happy to read that you like all of our games :). Regarding your withdrawal, please be informed that our current withdrawal process time in 2 working days and that this time frame has not been exceeded in your case. However we do appreciate your feedback and we are planning on shortening the withdrawal process time in the near future. I am not sure what you mean by 'taking another 24 hours to activate my account'? Can you please explain a but more and I wil gladly look into it and het back to you. Enjoy playing with us! Kind regards, Sophie 21 Casino
Joined this casino last week, and deposited 1000 NOK taking their 200% bonus, they have great bonus and a lot of games.
Be very aware when you accept bonus and read their terms carefully, when you deposit with Skrill or Neteller you are not eligible for the welcome bonus, still they allow you take it even if you haven't read the terms and will confiscate all winnings, that's very lame. No serious casino will do that, either they will allow or not. And they don't even compensate you. Just said your balance is adjusted accordingly to our terms. Will never play here again. My foult for not reading the terms before deposited, but they should not accept deposited with Neteller if I choose the welcome bonus like other Casinos.
I won 21500 NOK, they still let you play and receive the bonus, but will confiscate all the winnings if you make a withdrawal. I have done the same thing a Grand Ivy (earlier playground), and they said ok, we let this go one time, that's how it should be.
Dear ITACHI82, Thank you for joining and playing at 21 Casino :)! We are delighted to hear you liked the bonus and the selection of games. Further to this, we are sorry to learn about your negative experience while playing with the Welcome Offer Bonus. We understand your point of view and your feedback has been forwarded to the responsible department. The good news is that a technical solution is already being developed which will prevent players from selecting the Welcome Bonus if they deposit with Skrill/Neteller in the future. Until this technical change has been implemented, we apologize for the inconvenience caused to our valued players. Hopefully you will consider giving us a second chance :). Kind regards, Sophie 21 Casino
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Thanks Rocknrolla for showing me this great site. Was a pleasure playing here.
- High res games
- Easy navigation
- Super easy to follow wagering etc
- Competetive offers
Might only be for me, but just a heads up. When you enter a games full name in the search box it will not appear. In order for it to appear you have to remove one letter of the game.
Example:
Search for: Starburst = Nothing will apear
Search for: Starbur = Starburst will appear..