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21 Casino

Our Rating CasinoRank
7.2/10
CasinoRank
Player Rating 56 reviews
5.1/10
56 reviews
Complaint Response 24 complaints
2 days avg. 24 complaints
What we like
  • Features a staggering number of games from multiple platforms
  • Compatible with both desktop and mobile
  • Features a real live dealer casino
  • Live support available 24/7
  • Secured with SSL encryption
  • Proven fair by independent audits
  • Live dealer available
What we don’t like
  • Unavailable to players in Belgium, France, and some other regions
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

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21 Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.21casino.com
Established
2015
Licences
Malta Gaming Authority, UK Gambling Commission
Affiliate Program
Languages
English, Finnish, German, Norwegian, Portuguese, Spanish
Casino Type
Instant Play, Mobile, Live Casino

21 Casino is a fashionable online casino with a focus on lavish promotions and giveaways. It features a variety of games from the NetEnt, MicrogamingThunderkick Games, NextGen Gaming, and 1x2Gaming casino platforms, including stunning slots and live dealer games. Many of these games can be played on mobile as well. 21 Casino is licensed and regulated by the Malta Gaming Authority and the UK Gambling Commission.

Restricted Countries and Territories

21 Casino does not accept players who reside in Belgium, France, Israel, Italy, Spain, Turkey, and United States. For the full list of restricted countries and territories please see the casino website.

Mobile Gaming

Many of the games at 21 Casino can be enjoyed on the go thanks to its HTML5-compatible mobile platform. It works with almost all modern smartphones and tablets, including iOS and Android devices. Players don’t have to worry about any downloads and can count on a virtually identical gaming experience.

Security and Fairness

All sensitive areas of the 21 Casino website are encrypted with state-of-the-art technology from GlobalSign, a leading security firm. This protocol obscures private information like financial data and passwords, making it virtually impossible for anyone to compromise player accounts.

All of the games used at 21 Casino have been thoroughly audited by a trusted independent agency, such as TST or iTech Labs.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for 21 Casino. Learn more about complaints.

Show all complaints
21 Casino - Another casino asking for personal bank details

When I deposit using online casino sites, I tend to use ewallets (Apple Pay and PayPal) and had used Apple Pay to deposit last time with this casino.

I usually find white hat gaming companies to be very fair and straight forward, however this time that was not the case.

I tried to withdraw to the payment method I had used (as per their terms and conditions) but wasn’t given Apple Pay as a withdrawal option. I spoke to an agent who informed me that this was because I had instead topped up with a paysafe card. This was my first red flag, I do not own a paysafe card and know for a fact I deposited with Apple Pay. The agent said I could withdraw to my PayPal account instead.

I did this, but after waiting over 24 hours I could see that my payment still wasn’t paid. I got in touch, and a new agent informed me that my payment had been rejected by PayPal and that I must not provide my private, personal bank details to be able to have my withdrawal.

As stated, I do not like to give these out, so I asked again if they would just withdraw it to my PayPal, they said no. As previously mentioned, this is a new thing that some casinos are trying. The last casino that tried it with me I came to this site to complain, and my issue was resolved just an hour ago. My withdrawal was issued to my preferred method and I didn’t end up having to hand over very sensitive data…

I come to ask gamblers again to ask you to once again help me in this matter.

staus Resolved
£30

Complaint Statistics

Resolved 19
Avg. Amount $ 5,783
Avg. Complaint Duration 7 days
Avg. Response Time 2 days

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Player rating
5.1/10 56 reviews

Top reviews from our players

Inactive user
9/10

I joined 21 Casino last week having read through a few reviews and seeing the high rating that AskGamblers give them. I read that they were good but I actually think they are great. Fantastic platform, incredible customer support, vibrant game choice and safe and secure banking methods for high rollers like myself.

A magnificent casino website.

I do not dislike anything. I am still for my first withdrawal to successfully reach my account and will update on this site and change rating to 10 out of 10 when it does.

Hey Rafa5678, I'm glad you enjoyed our casino, we look forward to having you come back soon :). I can confirm your first withdrawal has been successfully processed, so you should have it soon. Regards, Alistair

user avatar

21 Casino is online casino which offer many different games. Here you can find NetEnt, Betsoft, NextGen Gaming, 1x2Gaming and Thunderkick software provider. I have to say that I like that offer of games which 21 Casino has.

I came across 21 Casino a few weeks ago while I was looking for some new online casino. I do not know really how new is it – it was established last year. After I opened their website I clicked on promotions and first thing which I saw was free spins offer. 21 free spins without any deposit required.

So yes, I said to myself why not to claim them if I am already on their website? What can I lose? Nothing right? The promotion was 21 free spins on Starburst. Yeah, Starburst from NetEnt again. I think this game is so funny, I do not like it at all. On every casino which I came there are promotions and free spins on Starburst.. why? … hm maybe because they do not want you to win any big money from those free spins?

I really appreciate those casino which has quite unique offer on different games not only on Starburst. After I claimed free spins I won only around 1€ from them. I never won any big on this game, so later I changed it to Piggy Riches and I lost it in a few spins. I tried to play first 1€ on Dead or Alive, but I found out that this game is not available here. For me as a huge fan of this game I do not like that at all. If they offer Netent games – they should offer all their games not only those which they like right?

I will rate this casino with 6 stars. Otherwise I think 21 casino is a safe place to play, but I am not so sure that I will make any deposit in future here.

Hey zerooo, thank you for your review :) Yeah, offers used to be pretty modest and limited, but now there is lots of them :)

user avatar

Pros:
Amazing, and I really mean amazing game selection! The site is quite nice, almost a black and white design. Like!

Several languages and currencies to choose from, which is always nice.
OK selection on methods for depositing and, more importantly, withdrawaing money.

Nice Bonuses.

Cons:
Live Chat is not available almost half of the time which is a big problem, for me at least.
Time to get the withdrawals is quite long, with pending period and all it can take more than a week to get the winnings on your Credit Card.

I don't know where from AskGamblers team got the information about max withdrawal limit of 25k per week but that doesn't say anywhere on the site. It just says withdrawals can be limited on weekly and monthly basis, to how much (or low) is not stated.

All in all a decent Casino I will certanly deposit in, despite 21 no deposit free spins I recieved went in flames in matter of minutes. :)

PS. Do use E-wallets by any means or you will wait for more than a week for your winnings.

Hey t1chin01 , I'm very glad you like the site! We aim to please, and we are constantly making improvements and aiming for maximum player enjoyment. One of those improvements we are looking to implement in the near future is the withdrawal speed, it's already in the pipeline, so hopefully when this is implemented it'll improve your experience. The information above regarding the maximum withdrawal of €25,000 is correct too, but you're right, it isn't displayed clearly in the terms and conditions so i'l look to get this changed soon. Good luck on your next visit :)

user avatar

Twenty one is a new casino that I joined this month. They have Netent, Microgaming and few other softwares, so I was pretty interested in them. They were offering free spins upon Starburst slot, when I registered there, I received 50 free spins and won around 5€, I knew that this bonus was attached to deposit, so I decided to try my luck and make this bonus bigger, so there would be point in making a deposit and wagering them. After the free spins I decided to stick with Starburst slot, I managed to make around 100 spins with minimum bets but my balance didn't increase so after a few more spins I had 0 balance.

I decided to make a deposit there. I spoke with live chat about their promotions and I was offered the same bonus that is on AskGamblers- 121% match. Well that is an odd number for a match bonus. The support was very nice and professional, however, I decided to go without any bonus.

I made a deposit of 30€ and started to play European Blackjack. I placed 1€ bets per hand and played about 20 hands, I managed to increase my balance for 10€ and then I moved on to slot games. I decided to play Mega Fortune slot. I placed 0.50€bets and played 100 spins. Game seemed to be in a dead mode so I left it while I had lost only 13€.

It had been a while since I last played South Park Reel Chaos so I went to play it next. I placed 0.40€ bets and played 250 spins. I managed to get the bonus round once, but it paid little over 10 x bet size. When I had played the autoplay spins, my balance was down to 10€. With such small balance I decided to play Starburst. I placed 0.2€ bets and played for about 20 minutes. The wild stars came often giving me nice 10 to 20 x bet size winnings, but eventually the balance got to 0.

I had an interesting session at Twenty one casino and I might make another deposit there. Support was good, I also really enjoyed the game selection and casino design, everything was easy to find and the lobby look was a pleasure for my eyes. Right now I don't have any reason to not recommend them.

Thank you blondie for your lovely review! :) Wish you much luck and big wins!

user avatar

Twenty One Casino is one of the latest online casinos I joined. I saw an offer they had for 21 free spins for Starburst so I made an account in order to try this new casino. I did not won anything good from the free spins but I was impressed of the casino website.

I also checked their welcome bonus which I found very satisfying. They offer 121% deposit bonus and with 35 times wagering requirements it seemed like a good offer. I check with the live chat if I was eligible to it and since I got an affirmative answer I made a deposit of 20 euro.

I also liked that Twenty One Casino has many software providers and a very big collection of games. It has Microgaming, NetEnt, Thunderkick Games, NextGen Gaming, Betsoft and 1x2Gaming so it includes most of the slots I usually play.

When I made my deposit I checked my balance and I saw that I did not get any bonus. So I asked for help from the live chat and they credited it. I checked the bonus terms and conditions again and I saw that many games contribute different to the wagering including my favorite Dead or Alive. I was not happy about that but since I wanted to play DOA I started spinning its reels.

After 40 - 50 free spins the server was shut down, the game was closed and I had to restart again. So I restarted but after a while I had the same problem again. I started getting annoyed and angry from this situation and after some more disconnections I decided to try a different game. I tried many other games and I had frequent disconnections which destroyed my mood for slots. Finally my balance went to zero and it was the first time I was happy that this happened since the torture ended.

I do not know if the blame was at the casino or the providers or if it was only temporal and if it is fixed now but I do not think I will ever deposit here again.

Thank you for this comprehensive review! I'm sorry to hear about bad experience with restarts :( Hope you'll give us another chance and visit 21 Casino again.

user avatar

Twenty One Casino is one of the newest casinos online, with Netent, Microgaming and few other software which I play, but when I have to choose and see this two providers I don't pay that much attention to the others. When I first saw this casino they were offering 50 free spins on Starburst video slot just as you sign up and become their member you'll be given this free spins.

As I can see they lower the offer of the free spins, so instead the first one of 50 now they are offering 21 free spins. So I opened the casino but before I opened my account, I was interested of the Terms of the free spins they are giving. Well this free spins are not that free spins, so yes we get them but the catch is we can play with them till we spend them to zero or even if we win something decent, the wagering of the free spins starts after our first deposit.

So ok, maybe that helps us to boost our balance a bit, but not cashing out from them I would call them not free spins as they are. Just because that day I had nothing to do, I decided to open account and use those free spins. I usually play Starburst slot very often and I can say that this slot is one of my favorites from Netent provider, but what Starburst gave me from those 50 free spins I was really disappointed.

I only won 3.50 euros so needed to make a deposit or play for a while, but still was the same because I couldn't make any cashout. So 3.50 euros is such a small bonus, so I played till I lost it all. When I joined this casino I am pretty sure they had only Curacao licence and that's why I was having second thoughts should I deposit or not, but I still did, but when I see they have added UK Gambling licence I think I can trust them more. I only made one deposit here, of course took their welcome bonus, which is nice one of 125% match and the wagering are not that bad of X 35, so I guess I can say they are running nice promo. The only thing I don't like the fact that their live chat support isn't 24/7 actually most of the time they are offline. I didn't had luck here but I liked this casino, just because they have Microgaming and Netent games and think they are decent casino.

Thank you for this lovely review darling :) Our live chat hours are now extended from 10 am till midnight every day :)

user avatar

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