You are about to go to the simplified Italian version of AskGamblers
You are now leaving the full version of the website. Are you sure you want to continue to the simplified version of AskGamblers?
You are about to go to the simplified German version of AskGamblers
You are now leaving the full version of the website. Are you sure you want to continue to the simplified version of AskGamblers?
Restricted: PlayFrank Casino is restricted in your country, please try these instead:

PlayFrank Casino

GREAT 8.89

PlayFrank Casino is a stylish online casino that does a good job at providing games for every sort of player. The site is compatible with both desktop and mobile devices and uses an instant-play interface. It features casino games from NetEnt, Microgaming, NYX Interactive, Play'n Go, Betsoft, and Endorphina, as well as live dealer games from Evolution Gaming, and some other. PlayFrank Casino is licensed by the Malta Gaming Authority and the UK Gambling Commission.

Restricted Countries and Territories

Players from the United States, or many other countries where online gambling is prohibited, are not permitted at PlayFrank Casino. For the full list of restricted countries scroll down to casino details.

Virtual Games

PlayFrank Casino is home to an extensive selection of slots. Players will find hit titles from Betsoft, Endorphina, Microgaming, NYX Interactive, Play'n Go, and NetEnt. Some of the most famous ones include Aliens Slot, Starburst Slot, Mr. Vegas, Foxin’ Wins Again, At the Movies, and Chimney Sweep. There are even many of the world’s biggest progressive slots like Mega Fortune Slot and Hall of Gods, with jackpots often in the multi-million range.

In addition to its live table games, PlayFrank Casino provides players with a number of virtual table game favourites. These include several variants of European, French, and American Roulette; blackjack games like Single Deck Blackjack and Double Exposure Blackjack; multiple types of Punto Banco/Baccarat; and many other favourites like Sic Bo, Pai Gow Poker, Caribbean Stud Poker, Oasis Poker, and Casino Hold’em.

Play Frank Casino’s video poker selection contains many classic and modern variants from both NetEnt and GamesOS. Among these are All American Poker, Jacks or Better, Deuces Wild, Joker Wild, Shockwave Poker, and Coliseum Poker, among others.

Players who want something totally different can check out Play Frank Casino’s line-up of specialty games under the “Other” category. These include scratch games like 7 Gold Scratch and Tribble Knockout, multiple variants of Keno, and other unique titles like Virtual RaceBook 3D and Lucky Wheel.

Live Games

PlayFrank Casino features an extensive live dealer room powered by Evolution Gaming. Players here can enjoy round-the-clock table game excitement in dozens of different live rooms. The game selection includes a surprising number of Live Blackjack, Live Roulette, and Live Baccarat variants, all dealt to professional standards and broadcast in real-time. Some of the games are even dealt by an automated machine for 24/7 fun.

Mobile Gaming

Play Frank Casino makes satisfying mobile players a key priority. The site’s HTML5 interface is designed to make it easy to play on virtually any device, from a home computer to smartphones and tablets. Players can enjoy dozens of their favourite slots and table games on the go. No app download is necessary.


The PlayFrank Casino support team is available 24/7 in English, Swedish, Finnish and Norwegian. Players may connect with an associate instantly thanks to the site’s live chat function. Furthermore, players can email the casino directly or through the online contact form and expect a reply within the same day, in most cases.

Security and Fairness

Play Frank Casino protects players with the state-­of-­the­-ar­t SSL encryption. This technology is the gold standard for online safety and it is trusted by all reputable online merchants and banks. It prevents anyone from seeing sensitive data with an advanced algorithm that cannot be decoded.

The games at Play Frank Casino meet the standards of fairness required by two independent testing agencies: TST and iTech Labs. As such, players can rest assured that they will find a fair game here.


  • Available on both desktop and mobile
  • Totally instant-play
  • Features an extensive selection of slots and other games from multiple platforms
  • Well-rounded live casino with both dealer-hosted and automated games
  • Live chat support available from 24/7 CET
  • Secured with SSL encryption
  • Proven fair by iTech Labs and TST


  • Unavailable to players in the US, and several other countries
  • No phone support


PlayFrank Casino Reviews by Players


Write a review
Vp79 1 review
United Kingdom
Was looking for somewhere completely different as this place fitted exactly what I wanted. Signed up a couple of months ago and have only deposited a little over a £100 in that time. This weekend I had my best win ever, won £400 from a 20p spin on Spirit Of The Jungle bonus, then from an 80p spin I hit a £1300 spin on the Raging Rhino bonus! All from a £20 deposit. Site has had a massive update this week and will now be the only site I use as looks great.
40x wagering on bonus money is a little high making it very hard to ever clear.
I had two 50% bonuses available and I could not see any clear difference on them. Turned out the one I randomly activated was only usable on some game providor I had never heard of.

I accepted it and figured I could use it to try some new slots. (Even though I deposited to play on a spesific slot)

Turned out there is a technical error on every slot from that providor. I asked the chat host to cancel the bonus and add the other one. That was not possible.

So I asked for a refund since I cant make a single bet on any of slots on their site. They said they would not do that. So now I have €150 that will time out when the bonus expires.

And that was the story how playfrank stole €100 from me.

Thanks you for your feedback and we looked into this and we have sent an email to you on Wednesday to solve this issue for you.

We like to get in touch with you!

Best regards,

go_petal555 1 review
I have just joined playfrank casino I have been using my welcome bonuses and I'm loving it .. But then I applied for my 3rd bonus of up to 100 percent I deposited $55 and with the bonus that gave me $110 I went into the pokies with $10 and then I went into keno with $100 I pressed on ten games of a spot 3 at $1 and my account droped to $34.

Oh my I thought was has happened here I went on to live chat and was told that I had made a bet over the max allowed all I seen when I applied for the bonus was wagering requirements. Was very upset about this as I didn't understand what live chat was saying. But apart from this I love playing at this casino.
Konekone 2 reviews
Well, as posted earlier there was a delay with my withdrawal. And, what an grear service after that! Money is paid now. Thank you J for great service. A good service is measured in these situations, that was 10/10.

So, nice lay out, good variety of games. And big plus for reminder of max bet, when playing on bonus
Well, even if there was delay earlier. It was nicely taking care of:)
DeBee 6 reviews
United Kingdom
The welcome bonuses were very attractive. Good selection of games and nice user interface.
I joined Playfrank as the reviews on AskGamblers were positive. My own experience has been anything but.
Certain games seemed very laggy. Others were not available, which always annoys me after joining a casino.

The real problems started when I tried to collect the second deposit bonus. Their system is nut very user friendly until you get to find your way around it and apparently I had to click a button to have the bonus applied. I spoke to chat who were very helpful and added the bonus. They couldn't for some reason give me my 50 spins on Starburst and instead offered 50 on Book Of Dead. I pointed out that this was not equal as B O D is very high variance. I was told that the value of the spins was double.

When I went to collect them, I found out that they were not. Back to chat where after a very lengthy and frustrating chat where I was told to wait ten minutes, clear my cache, log out, log back in etc and they would be there. I did all this and the spins were not. Apparently, they were but I had to use the ones that were already partially used and the others would appear.

I was then locked out for over an hour. When I went back to chat , after all the trouble, I was told that I would be getting 300 spins on Book of Dead. I thought, this was at least very good that after all the trouble, they had given a very substantial set of free spins. I think I got about $10 from 300 spins but hey, that's gambling.

More trouble came when I tried to claim the 100% 3rd deposit bonus, give wrong information again, kicked out of chat, I had had enough that night so I deposited elsewhere.

Earlier this evening I wanted to try for the 3rd deposit bonus again but again couldn't claim it as it said I had to claim the second deposit bonus first - even though I had already done this. Back to chat. I was told that why didn't I just claim the 2nd deposit bonus again and I could speak to someone about the 3rd deposit bonus in the morning! Erm, no, I want to play tonight... I told her if she couldn't fix it, I wanted to close the account. Without as much as a "goodbye" my account closed. I forgot I had 90 free spins on Jungle Spirit left.

I find PlayFrank's system not particularly easy to use and this together with misinformation and laggy games made for a very poor experience.

I have kept all chat transcripts.
MissMurked 4 reviews
I must say Playfrank has it all from a huge selection of games and most of all a consistent amount of deposit bonuses. Because with most sites you get the first 3 deposit matched with anywhere from 100% to 50%, but then once those are used up you just make plane old deposits. Well on playfrank they have their weekly reload bonus of 50% which I think they have more than just once a week, not to mention of you get in touch with any of the awesome support agents and ask nicely, they are usually more than wiling to help out and assist uou with either some free spins or bonus credits and unlike most sites, it's not like pulling teeth to get some loyalty rewards out of them, generally their more than happy to help as long as their system allows it. Which is why PlayFrank has now been my number one site. Also I find the fairness is 50-50. Very fair odds I say unlike other sites where you make a deposit and suddenly it's all gone with not a hope in winning. All of the support agents are my favourite but if you ever get in touch with Mr Thomas Adams, give him a big hello because he IS the MAN:)

I promise PlayFrank won't let you down, and make sure to tell all your friends because their site deserves it:) thanks guys you rock!!
The only thing I dislike about this site is that their isn't anything to dislike;) you guys rock! Play On at Play Frank:)

Thanks for your compliments and your review.

Great to hear you have a lot of fun at PlayFrank and that our support agents are giving to an even better experience!

Thanks again and hope to see you again at PlayFrank.

Chuckogie 2 reviews
What do I like? Everything! Overall the site interface on both mobile and PC are superb. I mainly come back for the customer support, very flexible and accommodating.

Stating that, hopefully casino sites should start adding tip buttons for diligent support agents, it's a great way to show appreciation towards employees.
Hi Chuckogie,

First of all thanks for your review. And what a great idea, a tip button for our Support Team agents ;)

Your compliments and review will count as a "tip" and we will send it our Support Team.

See you next time at PlayFrank.

I want to thank Bart and Thomas for their patience with helping me with resolve the issue. Very understanding and compassionate individuals. They will take the extra step to try resolve issues at hand.
Thanks again!!
Dear Anne,

Thank you for the compliments and we will send it to Bart & Thomas from PlayFrank Support Team.

See you next time at PlayFrank.

kristinathelen 11 reviews
Busted through a small deposit here so I can't contribute to the withdrawal issues that lots of others mentioned but I did want to say that I had a fun (short) time playing here — whether that counts for anything ;)
Hi Kristina,

Thanks for the compliment and the review!
Hope to see you again at PlayFrank.

Mimosa 20 reviews
PlayFrank have a decent amount of games available. Their website is clear modern and easy to navigate. The game load pretty fast but most of all I can play all their games..not restriction whatsoever like others casino and I'm from Canada! slots payout was good.

Made my first withdrawal of 400 euro on the weekend and got my payment through ewallet on Monday! Thank you! 💃🏻 oh I like their bonus tracking while you play so you know how much percent is take to clear your wagering a big applaud!
Nothing bad to add at this moment! Just hope they'll bring more games and add more bonuses.
Hi Mimosa,

Thanks for the review and your compliments. We're releasing new games every month. We're also adding new game suppliers on a regular basis.

And good to know: we just released our new weekly 50% Bonus.

See you at PlayFrank!


Scotty6712 3 reviews
United Kingdom
I joined not so long back and once I'd played through my bonus according to their terms, I seemed to have a lot of luck on their slots. I built up a £4000 balance in just a day or two from a small deposit. The funds were paid to me with minimum hassle and seemed very speedy. A very reputable casino. I would highly recommend.
24 hour pending period for withdrawals. Very long account verification process.
Hi Scotty6712,

Thanks for the review, compliments and your input!

See you at PlayFrank!

david11 4 reviews
United Kingdom
I opened an account with Playfrank just recently and requested a withdrawal late on a Saturday night. The money was back in my account on Tuesday morning without any need for documents. In my opinion the most important things with a casino are speedy withdrawals and customer service. They passed with flying colours on withdrawals. I cannot speak for customer service as I have not had the need to contact them which, frankly (pardon the pun) speaks volumes.

Very happy with this casino and have no problem recommending them.
Thank you for your compliment DAVID11.
And we like to you again at PlayFrank.

Craigmcd88 1 review
United Kingdom
Fantastic experience at this casino, won £400 from my daily free spins deposit bonus, I requested a withdrawal and it was processed with no questions asked, the pending time was less than 24 hours and the money was in my bank the next day, definitely my favourite casino from now on, fantastic selection of games.

Easy to navigate site, 10/10 for me, highly recommended!!!!
Wow, thanks CRAIGMCD88, a 10/10! Thank you for the compliment and your review.

See you next time at PlayFrank!
Stoneyhav 1 review
United Kingdom
Just signed up to your site and I'd just like to say how user friendly it is. It's great that you explain how the bonuses work instead of having to go through a minefield of terms and conditions.

Keep up the good work! Chris Brown
Hi Chris,
Thanks for the review and the compliment. Our support team will answer all your questions and good to hear it worked out.

See you next time at PlayFrank!

Best regards,
Play Frank is one of the last casinos that have been added on the AskGamblers list of casinos. My attention attracted the fact that this casino offers 35 free spins on the game called Mythic Miden. The free spins are enough reason for me to join some casino. But, when I made the account and when I opened the game the free spins were not on my account. You don’t know how much I hate this. At first I thought that maybe I must to verify my e-mail, which I did. However, still the free spins were not on my account.

Ok, I have no choice than to contact the casino support. On their website there is a tab that says "Live Help". But, when I clicked on that tab I received a message that said that none of their operators is available at this moment and that I can leave a message so I'd be contacted soon. I needed help immediately, not soon. Because of that they do not have live support available at any time Play Frank has a big minus for me.

Besides to the free spins bonus their welcome offer is consisting from 2 more bonuses. It is about a bonus of 100% on first deposit with wagering requirements of 35 x bonus and a bonus on second deposit with the same wagering requirements but with a bonus percentage of 50%. I think this offer is not so bad, but again it is not anything extra.

I have similar opinion about the speed of the cash-outs process in the casino too. The pending time is 24-48 and up to 24 hours for the pay-outs on some of the e-wallet services. It's pretty fast but it might be even faster, i.e. the whole process could be for 24 hours including the pending time. The selection of games is not bad and it is consisting of offers of several software providers including here the NetEnt and BetSoft games. For the Play Frank Casino I give 6 out of 10 possible stars
Dear LilianInThaHouse,

First of all thanks you for your time to write about your experience with PlayFrank. It's unfortunate to hear that there is a misunderstanding about the free spins. It seems like some misunderstanding between what we offer and what might be advertised on the website that promotes us.

We have a special signup no deposit free spin promotion with 20 Ffreespins on Event Horizon. Because of Halloween we also had a freespins promotion with deposit freespins on Mythic Maiden this might be mixed up. If this has been mixed up it might happen that your expectations might be wrong and you are indeed looking for the wrong game for your freespins.

We understand that in that case you want to contact live support instantly. It's correct that we currently don't have a 24 hour support and support tickets are answered within a maximum of 12 hours although the average is much faster. I have to agree with you that this is something we can do better and feedback from experienced players like yourself are very welcome to us. The feedback you give on withdrawal speed is also something we take serious. We are currently working on that.

To clarify our welcome offer (which consist of 4 bonuses + free spins on the first 4 deposits instead of the first 2 as you mentioned):

100% up to 150,- + 10 FS Starburst
50% up to 50,- + 5 FS Starburst
25% up to 50,- + 5 FS Starburst
50% up to 100,-+ 10 FS Starburst

Again , thank you for your feedback, we will do our best to improve this.

Best regards,
Page 1 of 2

Why are you reporting this review?

50 characters left

Time to Check your email!

You are recognised as Casino Representative. We sent an email to with registration link, please click that link in order to complete the registration.

PlayFrank Casino bonuses