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PlayFrank Casino

GOOD 7.92
Players from Virginia not accepted
Average Complaint Response Time: 1 day
Players from Virginia not accepted
Average Complaint Response Time: 1 day

PlayFrank Casino review

  • 0-24 withdrawal time frame
  • Top-tier software providers
  • Live chat open 24/7
  • Approved by iTech Labs and TST
  • Large number of restricted countries
  • Discrepancy between deposit and withdrawal methods
General info & Latest Promos
Website http://www.playfrank.com
Established 2014
Owner EveryMatrix NV Casinos
Casino Promotion PlayFrank Casino: 100% up to £100 + 50 Bonus Spins on Starburst Slot

PlayFrank Casino is a stylish online casino that does a good job at providing games for every sort of player. The site is compatible with both desktop and mobile devices and uses an instant-play interface. It features casino games from NetEnt, Microgaming, NYX Interactive, Play'n Go, Betsoft, and Endorphina, as well as live dealer games from Evolution Gaming, and some other. PlayFrank Casino is licensed by the Malta Gaming Authority and the UK Gambling Commission.

Restricted Countries and Territories

Players from the United States, or many other countries where online gambling is prohibited, are not permitted at PlayFrank Casino. For the full list of restricted countries scroll down to casino details.

Virtual Games

PlayFrank Casino is home to an extensive selection of slots. Players will find hit titles from Betsoft, Endorphina, Microgaming, NYX Interactive, Play'n Go, and NetEnt. Some of the most famous ones include Aliens Slot, Starburst Slot, Mr. Vegas, Foxin’ Wins Again, At the Movies, and Chimney Sweep. There are even many of the world’s biggest progressive slots like Mega Fortune Slot and Hall of Gods, with jackpots often in the multi-million range.

In addition to its live table games, PlayFrank Casino provides players with a number of virtual table game favourites. These include several variants of European, French, and American Roulette; blackjack games like Single Deck Blackjack and Double Exposure Blackjack; multiple types of Punto Banco/Baccarat; and many other favourites like Sic Bo, Pai Gow Poker, Caribbean Stud Poker, Oasis Poker, and Casino Hold’em.

Play Frank Casino’s video poker selection contains many classic and modern variants from both NetEnt and GamesOS. Among these are All American Poker, Jacks or Better, Deuces Wild, Joker Wild, Shockwave Poker, and Coliseum Poker, among others.

Players who want something totally different can check out Play Frank Casino’s line-up of specialty games under the “Other” category. These include scratch games like 7 Gold Scratch and Tribble Knockout, multiple variants of Keno, and other unique titles like Virtual RaceBook 3D and Lucky Wheel.

Live Games

PlayFrank Casino features an extensive live dealer room powered by Evolution Gaming. Players here can enjoy round-the-clock table game excitement in dozens of different live rooms. The game selection includes a surprising number of Live Blackjack, Live Roulette, and Live Baccarat variants, all dealt to professional standards and broadcast in real-time. Some of the games are even dealt by an automated machine for 24/7 fun.

Mobile Gaming

Play Frank Casino makes satisfying mobile players a key priority. The site’s HTML5 interface is designed to make it easy to play on virtually any device, from a home computer to smartphones and tablets. Players can enjoy dozens of their favourite slots and table games on the go. No app download is necessary.

Support

The PlayFrank Casino support team is available 24/7 in English, Swedish, Finnish and Norwegian. Players may connect with an associate instantly thanks to the site’s live chat function. Furthermore, players can email the casino directly or through the online contact form and expect a reply within the same day, in most cases.

Security and Fairness

Play Frank Casino protects players with the state-­of-­the­-ar­t SSL encryption. This technology is the gold standard for online safety and it is trusted by all reputable online merchants and banks. It prevents anyone from seeing sensitive data with an advanced algorithm that cannot be decoded.

The games at Play Frank Casino meet the standards of fairness required by two independent testing agencies: TST and iTech Labs. As such, players can rest assured that they will find a fair game here.

Screenshot

Casino details
More Casino Details More details
  • Restricted Countries

    • Armenia
    • Asia
    • Australia [8]
      • New South Wales
      • Queensland
      • South Australia
      • Tasmania
      • Victoria
      • Western Australia
      • Australian Capital Territory
      • Northern Territory
    • Belarus
    • Bosnia and Herzegovina
    • Bulgaria
    • China
    • Comoros
    • Croatia
    • Czech Republic
    • Denmark
    • Estonia
    • France
    • French Guiana
    • French Polynesia
    • French Southern Territories
    • Georgia
    • Greece
    • Guadeloupe
    • Hungary
    • India
    • Indonesia
    • Iran
    • Ireland
    • Italy
    • Latvia
    • Lebanon
    • Lithuania
    • Martinique
    • Mauritius
    • Mayotte
    • Moldova
    • New Caledonia
    • North Korea
    • Pakistan
    • Poland
    • Portugal
    • Romania
    • Russia
    • Réunion
    • Saint Pierre and Miquelon
    • Slovakia
    • Slovenia
    • South Korea
    • Spain
    • Sweden
    • Thailand
    • Turkey
    • U.S. Minor Outlying Islands
    • Ukraine
    • United States [56]
      • American Samoa
      • Guam
      • Northern Mariana Islands
      • Puerto Rico
      • U.S. Virgin Islands
      • Alabama
      • Alaska
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • Florida
      • Georgia(US)
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
      • District of Columbia
    • Wallis and Futuna
  • Casino Type

  • Manual Flushing

  • RTP

  • Currencies

  • Languages

  • Licences

  • Owner

  • Established

  • Live Chat

  • Contact

    Support Mail: [email protected]

    Complaints Mail: [email protected]

    Compliance Mail: [email protected]

PlayFrank Casino Reviews by Players

RATE CASINO AND WRITE A REVIEW

Write a review
Danfury123 1 review
United Kingdom

DISLIKED

After playing through a considerable amount of money it seems as though this site never pays out. It doesn't seem to matter which game you play it just does not pay out, only takes or I'm just incredibly unlucky.
-Coco- 1 review
Finland

DISLIKED

Extremely hard to get your money withdrawn. I had to submit many documents before actually getting my money. Be prepared to send your drivers licence, a bank statement showing your deposit, and an invoice no older than 3 months. AND make sure that the paper versions of any of those are folded! I play a lot and never have had this much trouble withdrawing money.

Was informed on Christmas Eve on email, that I had won a raffle price of 2 500 euros in bonus money. But because I did not spend the money during 7 days, they took all of it away! I was supposed to spend Christmas Holiday on my computer checking my emails and online casino account! They could have at least sent me a few emails to make sure I knew I was a winner, but i suspect they got what they wanted.

I recommend Ninja casino, Mr. Green, and Unibet.
PLAYFRANK CASINO REPLIED ON JANUARY 11. 2019
Hi Susanna,

We’re sorry to hear all of this and we’re really looking forward to make everything right again, should you give us another chance.

During December we had 4 Christmas Raffles and on 24th of December we’ve sent an email revealing you were not just one of the winners, but the 1st prize winner. This was meant to bring you joy and brighten your winter holidays, as it did for the other runners-up. It is now clear that we should’ve reiterated the win after Christmas and surely before the campaign expiration date, as you were spending precious time with your loved ones. Our oversight.

From our side, we have reinstated your bonus, so log in if you feel like you’re ready to reboot and kick-start your PlayFrank experience.

In regards to your feedback about the verification process, we know it can seem complex at times, which is why we are continuously working to smooth the process, but please know that those documents are a requirement by law, since we are a regulated casino. But once your identity is verified any upcoming withdrawal is handled in due time, so that you can enjoy your winnings as soon as possible.

We all hope you will come back, I'm sure you won't regret it!

Best wishes,

The PlayFrank Team
bamberfishcake 5 reviews
United Kingdom

LIKED

Great looking website, not too busy and an easy to navigate layout which I liked and worked well for me. Good selection of games and deposit methods. At times I thought this could be one of the best sites I have played.

DISLIKED

For me, what let this site down massively was the frustratingly bad customer service, live chat and bonus exclusion. I was told different things by different agents and had unnecessary obstructions to making a complaint over numerous chats and emails of nearly two weeks.

This was smoothed over eventually by a manager and bonuses offered again following resolution but have since been excluded again, leaving me wishing I had followed a complaint with the parent company as similar issues and responses from live chat, since plus no desire to bang the drum anymore to be heard or treated with the decency we all deserve means I will not be using or recommending this site anymore
PLAYFRANK CASINO REPLIED ON JANUARY 9. 2019
Hi Jamie,

Thank you for taking the time to air your views and for your kind words about our overall layout and service. Please know that your feedback has been acknowledged and will be taken into consideration as we strive to improve our casino.

Sadly, a limited few make it a habit to abuse our bonus offers and in order to protect the fairness of our community sometimes the Security department will not allow us to offer our entire bonus catalogue to such players.

We trust that the safety provided by our methods gives all our customers the confidence to continue playing with us.

We are sad to see you go and we wish you all the best.

Best wishes,

The PlayFrank Team

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PlayFrank Casino complaints

  • 11 of 11 resolved
  • 1 day avg response
  • 3 days avg complaint life
  • 4,491 USD avg amount

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