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PlayFrank Casino

Players from Virginia not accepted
Average Complaint Response Time: 1 day
Players from Virginia not accepted
Average Complaint Response Time: 1 day

PlayFrank Casino review

  • 0-24 withdrawal time frame
  • Top-tier software providers
  • Live chat open 24/7
  • Approved by iTech Labs and TST
  • Large number of restricted countries
  • Discrepancy between deposit and withdrawal methods
General info & Latest Promos
Established 2014
Owner EveryMatrix NV Casinos
Casino Promotion PlayFrank Casino: 100% up to 100€/$ / 1000KR + 50 Bonus Spins on Starburst slot

PlayFrank Casino is a stylish online casino that does a good job at providing games for every sort of player. The site is compatible with both desktop and mobile devices and uses an instant-play interface. It features casino games from NetEnt, Microgaming, NYX Interactive, Play'n Go, Betsoft, and Endorphina, as well as live dealer games from Evolution Gaming, and some other. PlayFrank Casino is licensed by the Malta Gaming Authority and the UK Gambling Commission.

Restricted Countries and Territories

Players from the United States, or many other countries where online gambling is prohibited, are not permitted at PlayFrank Casino. For the full list of restricted countries scroll down to casino details.

Virtual Games

PlayFrank Casino is home to an extensive selection of slots. Players will find hit titles from Betsoft, Endorphina, Microgaming, NYX Interactive, Play'n Go, and NetEnt. Some of the most famous ones include Aliens Slot, Starburst Slot, Mr. Vegas, Foxin’ Wins Again, At the Movies, and Chimney Sweep. There are even many of the world’s biggest progressive slots like Mega Fortune Slot and Hall of Gods, with jackpots often in the multi-million range.

In addition to its live table games, PlayFrank Casino provides players with a number of virtual table game favourites. These include several variants of European, French, and American Roulette; blackjack games like Single Deck Blackjack and Double Exposure Blackjack; multiple types of Punto Banco/Baccarat; and many other favourites like Sic Bo, Pai Gow Poker, Caribbean Stud Poker, Oasis Poker, and Casino Hold’em.

Play Frank Casino’s video poker selection contains many classic and modern variants from both NetEnt and GamesOS. Among these are All American Poker, Jacks or Better, Deuces Wild, Joker Wild, Shockwave Poker, and Coliseum Poker, among others.

Players who want something totally different can check out Play Frank Casino’s line-up of specialty games under the “Other” category. These include scratch games like 7 Gold Scratch and Tribble Knockout, multiple variants of Keno, and other unique titles like Virtual RaceBook 3D and Lucky Wheel.

Live Games

PlayFrank Casino features an extensive live dealer room powered by Evolution Gaming. Players here can enjoy round-the-clock table game excitement in dozens of different live rooms. The game selection includes a surprising number of Live Blackjack, Live Roulette, and Live Baccarat variants, all dealt to professional standards and broadcast in real-time. Some of the games are even dealt by an automated machine for 24/7 fun.

Mobile Gaming

Play Frank Casino makes satisfying mobile players a key priority. The site’s HTML5 interface is designed to make it easy to play on virtually any device, from a home computer to smartphones and tablets. Players can enjoy dozens of their favourite slots and table games on the go. No app download is necessary.


The PlayFrank Casino support team is available 24/7 in English, Swedish, Finnish and Norwegian. Players may connect with an associate instantly thanks to the site’s live chat function. Furthermore, players can email the casino directly or through the online contact form and expect a reply within the same day, in most cases.

Security and Fairness

Play Frank Casino protects players with the state-­of-­the­-ar­t SSL encryption. This technology is the gold standard for online safety and it is trusted by all reputable online merchants and banks. It prevents anyone from seeing sensitive data with an advanced algorithm that cannot be decoded.

The games at Play Frank Casino meet the standards of fairness required by two independent testing agencies: TST and iTech Labs. As such, players can rest assured that they will find a fair game here.


Casino details
More Casino Details More details
  • Restricted Countries

    • Armenia
    • Asia
    • Australia [8]
      • New South Wales
      • South Australia
      • Western Australia
      • Australian Capital Territory
      • Northern Territory
      • Queensland
      • Tasmania
      • Victoria
    • Belarus
    • Bosnia and Herzegovina
    • Bulgaria
    • China
    • Comoros
    • Croatia
    • Czech Republic
    • Denmark
    • Estonia
    • France
    • French Guiana
    • French Polynesia
    • French Southern Territories
    • Georgia
    • Greece
    • Guadeloupe
    • Hungary
    • India
    • Indonesia
    • Iran
    • Ireland
    • Italy
    • Latvia
    • Lebanon
    • Lithuania
    • Martinique
    • Mauritius
    • Mayotte
    • Moldova
    • New Caledonia
    • North Korea
    • Pakistan
    • Poland
    • Portugal
    • Romania
    • Russia
    • Réunion
    • Saint Pierre and Miquelon
    • Slovakia
    • Slovenia
    • South Korea
    • Spain
    • Thailand
    • Turkey
    • U.S. Minor Outlying Islands
    • Ukraine
    • United States [56]
      • Guam
      • Puerto Rico
      • Alabama
      • Alaska
      • Arizona
      • Florida
      • Hawaii
      • Idaho
      • Indiana
      • Iowa
      • Kansas
      • Maine
      • Montana
      • Nevada
      • North Carolina
      • Ohio
      • Oregon
      • South Carolina
      • Texas
      • Utah
      • Vermont
      • Wyoming
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • Georgia(US)
      • Illinois
      • Kentucky
      • Louisiana
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Nebraska
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Dakota
      • Oklahoma
      • Pennsylvania
      • Rhode Island
      • South Dakota
      • Tennessee
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • District of Columbia
      • American Samoa
      • Northern Mariana Islands
      • U.S. Virgin Islands
    • Wallis and Futuna
  • Casino Type

  • Manual Flushing

  • RTP

  • Currencies

  • Languages

  • Licences

  • Owner

  • Established

  • Live Chat

  • Contact

    Support Mail: [email protected]

    Complaints Mail: [email protected]

    Compliance Mail: [email protected]

PlayFrank Casino Reviews by Players


Write a review
ollifz 1 review


Layout looks fine. Pretty much it. Been gambling for many years and thought this might be a fun new casino.


Thought I would receive my first deposit bonus as stated on the Frontpage and in their welcome bonus offer. However it has apparently changed once you deposit. Talked to chat support where they said that they changed the offer recently and now they don't have any welcome bonus offer on 100%. This is false advertising and is illegal to do all over Europe.
gm2891 2 reviews
United Kingdom
Reviewed on June 11. 2018


The only minus is their pending time otherwise everything is spot on! In November I won £18K from only £150 of deposit. It took nearly a 2 weeks to get the money as I was a new customer plus that was a large winning amount so they had to do loads of additional security checks...During that time I was thinking that they won't pay me as it seemed like they were waiting for me to cancel the withdrawal and lose everything back. (maybe it just seemed to me) But everything went alright and I got my winning in 2 payment of £8 and on next week £10K.
Now I can tell confidently that Playfrank is a good casino!


They have to work on their pending time as it's 24h
Dear GM2891,

Thank you for your feedback and that you like playing at PlayFrank.

Our withdrawal proces for (new) players can take a bit longer because of security checks and checking your documents. Once you're verified we can process your withdrawals after 24 hours like for example your last withdrawal.

We like to see you again at PlayFrank!

Best wishes,
Osumaa 2 reviews
Reviewed on June 8. 2018


Very clearly and nice site, good and nice slots, fast and kind chat service


My withdrawal has been processed 6 days now :D its ridicilous how much time they need to verify your withdrawals
Dear Osumaa,

First of all, congratulations with your winnings and thank you for your feedback. It's good to hear that you like our online casino and customer support.

Regarding your withdrawal; we've checked your withdraw and it has been processed on the 8th (08/06/2018 15:04:47).

The overall process took a bit longer than 24 hours due to security checks and the KYC process. It's good to mention that once you're verified, as you are now, the withdrawal process will be shorter and your next withdrawals will be processed after 24 hours.

We hope to see you around again and thanks for playing at PlayFrank.

Best wishes,


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PlayFrank Casino bonuses

PlayFrank Casino complaints

  • 10 of 10 resolved
  • 1 day avg response
  • 2 days avg complaint life
  • 4,940 USD avg amount

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