MyCasinoBest has been blacklisted.

MyCasinoBest Casino is a brand operated under the MyCasino Partner program, a program which has been blacklisted due to the usage of unethical business practices in its relation with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments and unprofessional behavior.

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MyCasinoBest

Name: MyCasinoBest
Rating: 1

MyCasinoBest

The casino is blacklisted.

Player Rating 3 reviews

10/10

3 reviews

Complaint Response 10 complaints

2 days avg. 10 complaints

What we like

Mobile-friendly
Live chat available 24/7
Numerous software platforms to choose from
Website and support available in multiple languages

What we don’t like

Several country restrictions

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

By Irena Ducic

MyCasinoBest Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.mycasinobest.com

Established

2019

Licences

Curaçao Gaming Authority

Company

Direx N.V. Casinos

Affiliate Program

MyCasino Partner

Languages

English, Turkish, German, Russian

Casino Type

Instant Play, Mobile, Crypto Casino

Deposit Methods

Visa, MasterCard, Maestro, Skrill, Paysafecard, Zimpler, Sofort, Neteller, Skrill Rapid Transfer, QIWI, Yandex Money, Mobile Commerce, Svyazno, Euroset, Payz, Neosurf, Bitcoin, Bitcoin Cash, Litecoin, Ethereum, Dogecoin

Deposit Fees

Withdrawal Methods

Visa, MasterCard, Skrill, QIWI, Yandex Money, Payz, Bank transfer, Bitcoin, Bitcoin Cash, Litecoin, Ethereum, Dogecoin

Withdrawal Fees

Withdrawal Limit

EUR 7,500 per week, EUR 15,000 per month

Currencies

Euros, US dollars, Ukrainian hryvnias, Russian rubles, Bitcoin, Norwegian kroner, Bitcoin Cash, Ethereum, Dogecoin, Litecoin

Pending Time

0-1 hours

Withdrawal Times

E-Wallets 0-1 hours
Bank Transfers 3-7 days
Card Payments 3-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Amatic Industries, BGaming, Booming Games, Amusnet (Former EGT Interactive), Endorphina, GameArt, Habanero, Mr. Slotty, Pragmatic Play, Quickfire, Spinomenal, VIVO Gaming, NetEnt, Evolution Gaming

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

Email Support

[email protected]

FAQ Section

Suggest an edit

MyCasinoBest is an online casino, owned and operated by Direx N.V. The casino allows players to enter the world of excitement and fun by accessing the world’s best-licensed games from the leading software developers such as NetEnt, Microgaming, Quickspin, and NextGen Gaming. The website is available in English, Russian, German, and Turkish. As MyCasinoBest is also a mobile casino, members can access their favourite releases on the go. MyCasinoBest is licensed and regulated by the laws of Curacao.

Restricted Countries and Territories

When it comes to opening an account at MyCasinoBest, there are several country restrictions. According to legal limitations, players who reside in the United States of America, the United Kingdom, Spain, France and its overseas territories, Netherlands and Netherlands Antilles will not be accepted at MyCasinoBest.

Mobile Gaming

All members of MyCasinoBest will be happy to find out that the casino features numerous popular slots, table games, and live games on the go. As downloads are not required, all players need to do is visit the casino’s website in a mobile browser and click on their favourite games to play.

Security and Fairness

As MyCasinoBest is licensed and regulated by the Gambling Commission of Curacao, players can rest assured that casino’s software is safe, secure and controlled regularly.

Furthermore, players can rest assured the games at MyCasinoBest have been tested by the independent organisation, which means the outcome of every game is fair and random.

Support

Players who are looking for assistance can use the casino’s live chat facility which is open around the clock. Email support is also available, and there is a useful FAQ section too.

Virtual Games

MyCasinoBest offers something for every player’s taste, where online slot enthusiasts can enjoy an extensive selection of games powered by the lading software suppliers like Microgaming, NextGen Gaming, Amatic Industries, Foxium, and BGAMING. The most popular titles that can be found are: Wild Shark slot, Adelia The Fortune Wielder slot, Terminator 2 slot, Aztec Magic slot, Platinum Lightning slot, 300 Shields slot and Big Bad Wolf slot.

As for the table games, players can try out different variants of roulette and baccarat, such as Baccarat Gold, High Limit Baccarat, Baccarat C, Immersive Roulette, French Roulette and American Roulette.

Live Games

Those who prefer playing table against real live dealers can take advantage of live casino section at MyCasinoBest. The list of live table games at includes live roulette and live baccarat.

Irena is a content specialist with a background in philology and Scandinavian studies. With more than three years of experience in the industry, she focuses on both casino and sports betting content. Even though sports are her passion, which is why you can read her texts about the World Cup and other sports competitions, she also doesn't shy away from sharing a piece of her mind about the casino industry.

Gallery

Please note that the featured screenshots, while valid when taken, may no longer be accurate.

Complaints

Read the complaints other players have left for MyCasinoBest. Learn more about complaints.

Show all complaints

Submit complaint

No available games on the platfrom and no response from casino

Hello,

Today(17th of October) I deposited 80 euros to mycasinobest.com. It turned out that there are no available games to play with( Only 'Premier Roulette' appears in the menu, but even 1 round can not been played with it, cause it says 'error', when trying to spin the Wheel). No other games, no chance to play.
The other thing, that the customer service seems unresponsive - they did not react to my messages.

The case is that I requested withdrawal with Neteller ( Did withraw 1000 euros before from this site with neteller, several months ago-so they should allow it again), and I would like to get back my 80 euros as soon as possible :)

Thank You :)

Unresolved

€80

No available games, requested deposit refund which is still unpaid

On August 7, I paid 22 euros to Mycasinobest. After the deposit I wanted to start the game but the casino does not display any games and you can not play anything. For this reason, I went to live chat, but unfortunately it was unavailable. I left 2 messages (where he writes on the site that they respond within 1 hour) but since 7.09 I have not received any reply. Having 22 euros in the casino without any possibility of trading and playing I decided to withdraw money and ordered my withdrawal on August 7. I received an automatic message by e-mail but they have not returned my money so far. I am asking for intervention from askgamblers to get my 22 euros back but I am writing to warn other people about this casino.

Resolved

€22

Stalling payments for over 4 months now

I won in april money from mycasinobest. They told me I had duplicated account and took my winnings away. After I sended provements from my IP address etc and they agreed to pay me my winnings back and understood that I had only one account there. They promised to pay me (5000euros) 500/every monday until my winnings are paid. I dont know why, but they told me because of the securtity team told that. On 20th the casino closed down without any warning for one week. I have 2029euros left to pay from my winnings in April. 22.7 29.7 on monday they were supposed to pay me but they didnt. And tomorrow on 5th too. They have been telling me now for 10 working days that there is nothing they can do to speed up the payment process and that the security team wont answer to them and they dont know when they are working. (Even they already paid me 500/mondays for few mondays. ) after the casino closed down they havent paid me my winnings that I won in April. Plus I deposit some money and I have 2600euros on my account that I have been trying to cashout for 4 days now and nobody is taking any actions to withdrawl the money. Propably they will tell me some excuses why They can not withdrawl my money.
So I have there my manually winnings from April that they agreed to pay 500/week waiting, plus my winnings from my deposits while waiting my old winning.
The casino is nightmare, really rude manager, doesnt speak english, withdrawl process takes up to 8days, no answers, lies, no action or any help. The manager always answers I dont know.
This is unbeliavable. Please help me

Unresolved

€5,929

Offline, no response yet to my withdrawal request

I’m able to login alright however once I have there are no games so I have proceeded to withdraw my credit however 4 day later they are still pending with the ability to recall. I have tried contacting the mycasinobest via the casino website as (live chat isn’t available to me, just message service which read they will respond in 1 hour) as well as via my email, I have sent 6 messages however I haven’t got a response. They were the only contact detail I was able to find. Has the casino closed or are they offline?

Resolved

$178

Unresponsive to my deposit refund request

I joined this casino on 25th of April, made some deposits, played all my deposits, never won and never got any issue, and the probleme began on 18th of July, I made a deposit of $ 20, tried to play some slots, but I could not find any slot or any game available on their website, I waited until 19th of July, and still no games on the website “you can check the website now, still nothing”, so I contacted the supports that was all the time offline, so I left about 7 messages and never got a reply, I made a withdrawal of my deposit that is still in pending from 19th of July, and did not receive any answer or reply from this casino, now all I asked to get is my deposit back.

Rejected

$20

Not responding to my inquiries

Hello

I deposited 50 euro in mycasinobest on july 20, but when i deposit i cant see any games, games browser is empty.

I saw chat but there is not chat available and there is message option i already sent message regarding this issue but after 24 hours also no response. there is written that there is 1 hour reply message.

I am shocked with this casino direx nv i love direx nv casino but this casino what problem i dont know

Kindly help me i want 50 euro back

Regards

Resolved

€50

My account got blocked after I requested withdrawal

Good day,
My account was fully verified, I had also withdrawals last month from same casino.
I use Direx casinos very often, but never had issue, maybe becasue I was only loosing before.

I submitted withdrawal request of EUR 4000 as it was the limit and had another EUR 6000 balance in account.
While I was playing it signed off from my account and while I tried to login it said your account is disabled.

Received email that casino can not afford my winnings and they need to check with game providers which can take months.

Same day I lost in another casino of Direx "bobcasino more than 10000 euros" and In total in direx casinos i lost a lot more than what i had in balance in my casinobest.com

Also- on initial email they said my account is lock for checking- they mentioned they can proceed with withdrawal of eur 3000 for now till checking is complete, later when i asked them to pay the 3000 till they finalize their checking, they said they cant.

Attached please see screenshots
1. email- saying my account is fully verified
2. email saying my account is locked as they cant afford my winnings
3. email proving my withdrawal request of eur 4000

I need my total balance EUR 10000 to be paid to me!

Resolved

€10,000

Delayed payment, no response, chat offline

I have yesterday set a withdrawal of 175 €. I have been waiting since yesterday. I tried to enter chat and there is a message saying that the casino is operating an update that would end the following week.
Its suspicious that their emails are not existing any more. Gmail returns email is not existing [email protected]
I am afraid that in the casino something is going wrong.
I hope that all users would not loose their funds. Someone should contact Direx limited to give an official answer on what's is going on.

Resolved

€175

Ignoring and stalling my withdrawal of €250

Okey, so i made several deposits on June 06, 2019 and lost new deposit etc..
This was the first day i play on this casino.

On June 07 2019 i won a litle bit 250€ and i cashed it out.
I uploaded documents so it wont be any problems etc..

I tried asking live chat how long it takes for withdraw and here is when the problem starts.
Live chat unavalible??? They are NEVER online since 07 june at any timestamp ive tried i have sent them several mails without any answers.
I keep getting ignored and i think they made something to my account so i cant use the livechat as soon as i made a withdraw.

So here i am..

Uploaded documents and a withdraw still pending (me being able to recall it) form 07 june i think that is very crazy how long it can be in pending.

As you can see in this pictures deposits ofcourse work very well. But when now i withdraw they ignore me.
https://gyazo.com/0586c7127b337a53d3800d205b4bb212

I just want them to pay me my money please -

To askgamblers - Casino has NOT reached out for me to upload documents so its not that what is wrong. The casino is ignoring winners on purpose and your ability to live chat is gone after you try to withdraw it seemes like.

Resolved

€250

Delayed payment and no response

09.06.2019 i registered in mycasinobest, then i make a deposit 100 usd and start to play without any bonuses. I win 600 usd and make request for payment, 3 payments 200 usd each. At the same time i upload my documents to this site for verification, and start to wait for my payments. After about 20 hours i saw that my payments and documents were in the same status ( waiting). I try to contact with support, but live support doesn't work. So i write several letters to casino email and nobody answer me till now.
From the moment when i request payment already passed about 1,5 days and i can't even contact support

Resolved

$600

MyCasinoBest Complaint Stats

Resolved 7 / 9

Avg. Amount $2,127

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

MyCasinoBest Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 4 out of 5 complaints in this category have been resolved.

This operator's average complaint duration is 4 days, while the average duration across all operators is 8 days.

Review This Casino

Share your thoughts with other players

Player Rating

10/10 ● 3 reviews

Top Reviews From Our Players

Noodles85 • 7 years ago

Silver | Dealer of Fortune

10/10

It's number one and very giving fast payouts and good customer service best games to play online or on your mobile. I'm very happy with this casino I recommend it to everyone that wants to enjoy the online casino experience.

Farhad086 • 7 years ago

Silver | Dealer of Fortune

10/10

great place to play especially liked the games from NetEnt good games. I made two deposits of $ 30 and eventually won $ 200 and it makes me very happy. Website design good. Verification fast My evaluation of this casino 9.5 out of 10

Jharcoll855 • 7 years ago

Silver | Dealer of Fortune

10/10

The best all around bitcoin casino today. Offering and promos are amazing and manager is very helpful.

Live games could be a little better but great all around site. Highly recommend

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