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MyCasinoBest - Not responding to my inquiries

RESOLVED
Complaint Info
Disputed casino MyCasinoBest
Reason Other
Amount € 50
Posted on July 22, 2019

Hello

I deposited 50 euro in mycasinobest on july 20, but when i deposit i cant see any games, games browser is empty.

I saw chat but there is not chat available and there is message option i already sent message regarding this issue but after 24 hours also no response. there is written that there is 1 hour reply message.

I am shocked with this casino direx nv i love direx nv casino but this casino what problem i dont know

Kindly help me i want 50 euro back

Regards

AskGamblers
Posted on July 26, 2019

This complaint has been reopened as per MyCasinoBest request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on July 30, 2019

Hello!
Thank you for reply.
We had some technical updates and after we solved your problem.
We made withdrawal, too.

AskGamblers
Posted on July 30, 2019

Dear @kshujath,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

AskGamblers
Posted on November 15, 2019

AskGamblers Complaints Team has been informed by the player via email that their complaint has been successfully resolved.

The case is being officially closed now.

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