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MyCasinoBest - Delayed payment, no response, chat offline

Posted on June 12, 2019

I have yesterday set a withdrawal of 175 €. I have been waiting since yesterday. I tried to enter chat and there is a message saying that the casino is operating an update that would end the following week.
Its suspicious that their emails are not existing any more. Gmail returns email is not existing suppor­[email protected]­yca­sin­obe­
I am afraid that in the casino something is going wrong.
I hope that all users would not loose their funds. Someone should contact Direx limited to give an official answer on what's is going on.

Posted on June 13, 2019

The withdrawal process has been completed as I see to their system. I think that the complaint must close.
I am really sorry that I had to refer to askgambler to guarantee that my withdrawal would go on. Perhaps the casino was running a maintenance or an update.
As I cannot communicate with the casino I would suggest to the casino in such cases to make an announcement clear to its customers,so no misunderstandings will exist from now.

Thereafter I have to say that the casino is paying out many times and often. And it's a pity that in this case there was no option to have an email working for its customers to inform them at least what's going on.
Please close the thread as resolved

Posted on June 13, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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