Ag Awards
Notifications
Login
en

MyCasinoBest - Unresponsive to my deposit refund request

REJECTED
Complaint Info
Disputed casino MyCasinoBest
Reason Double charge/Refund
Amount $ 20
Posted on July 22, 2019

I joined this casino on 25th of April, made some deposits, played all my deposits, never won and never got any issue, and the probleme began on 18th of July, I made a deposit of $ 20, tried to play some slots, but I could not find any slot or any game available on their website, I waited until 19th of July, and still no games on the website “you can check the website now, still nothing”, so I contacted the supports that was all the time offline, so I left about 7 messages and never got a reply, I made a withdrawal of my deposit that is still in pending from 19th of July, and did not receive any answer or reply from this casino, now all I asked to get is my deposit back.

AskGamblers
Posted on July 26, 2019

This complaint has been reopened as per MyCasinoBest request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on July 30, 2019

Hello!
Thank you for reply.
We had some technical updates and after we solved your problem.
We made withdrawal, too.

AskGamblers
Posted on July 30, 2019

Dear @moulayismail,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Posted on July 30, 2019

thank you for your answer, but I sent you more than a dozen messages and you have not even bother to answer me, nor to inform me about this update that blocked me from playing for 3 days, but after you finish this update, you sent me a message asking me to send you a selfie with my passport in hand and in the other hand a paper with the note "hi mycasinobest with the date", I found it disgusting and especially that I had already uploaded all my documents that were verified a longtime ago, but the worst is that this withdrawal was only my deposit without playing, after your email asking me a prisoner selfie to withdraw my deposit, I knew you were not serious and even after all the deposits I made at you casino without winning once, I will never play again in this casino, so I got connected a last time and managed to loose my deposit because I knew I will not get my deposit back, I'm really very disappointed this casino behavior.

AskGamblers
Posted on July 30, 2019

Based on player's last post it is now obvious that the disputed withdrawal amount has been played and lost by the player. In such situation, AskGamblers Complaints Team has no other option, but to reject the case as the main complaints subject is no longer valid.

AskGamblers
Posted on August 26, 2020

Based on player's last post it is now obvious that the disputed withdrawal amount has been played and lost by the player. In such situation, AskGamblers Complaints Team has no other option, but to reject the case as the main complaints subject is no longer valid.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy