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MyCasinoBest - My account got blocked after I requested withdrawal

RESOLVED
Complaint Info
Disputed casino MyCasinoBest
Reason Delayed payment
Amount € 10000
Lousine888 Cyprus
Posted on July 10, 2019

Good day,
My account was fully verified, I had also withdrawals last month from same casino.
I use Direx casinos very often, but never had issue, maybe becasue I was only loosing before.

I submitted withdrawal request of EUR 4000 as it was the limit and had another EUR 6000 balance in account.
While I was playing it signed off from my account and while I tried to login it said your account is disabled.

Received email that casino can not afford my winnings and they need to check with game providers which can take months.

Same day I lost in another casino of Direx "bobcasino more than 10000 euros" and In total in direx casinos i lost a lot more than what i had in balance in my casinobest.com

Also- on initial email they said my account is lock for checking- they mentioned they can proceed with withdrawal of eur 3000 for now till checking is complete, later when i asked them to pay the 3000 till they finalize their checking, they said they cant.

Attached please see screenshots
1. email- saying my account is fully verified
2. email saying my account is locked as they cant afford my winnings
3. email proving my withdrawal request of eur 4000

I need my total balance EUR 10000 to be paid to me!

Lousine888 Cyprus
Posted on July 10, 2019

Hi, thanks for publishing my complain.

The casino paid me only €3000 and now balance outstanding is €6.2k and my account is locked.

They said the payment will be done next week. Once it’s done I will revert, but right now they have no confirmation.

Very strange from Direx casinos.

AskGamblers
Posted on July 26, 2019

This complaint has been reopened as per MyCasinoBest request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Lousine888 Cyprus
Posted on July 30, 2019

I got the funds, complain should be marked as resolved

AskGamblers
Posted on July 30, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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