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Casino Cruise

GOOD 7.69
Players from your country not accepted
Average Complaint Response Time: 2 days
Players from your country not accepted
Average Complaint Response Time: 2 days

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Casino Cruise Review

  • Licensed by UKGC
  • Mobile casino available
  • Live chat
  • Various currencies accepted
  • Multiple country restrictions
  • Live chat facility not available round the clock
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General info & Latest Promos
Website http://casinocruise.com
Established 2014
Owner Genesis Global Limited
Casino Promotion Casino Cruise: 100% up to £100 + 200 Bonus Spins

Casino Cruise is an online casino that provides an array of casino games from Net Entertainment, MicrogamingNYX Interactive, Evolution Gaming, Quickspin and Play'n Go. No download is required as all of the games are available to play instantly through a compatible flash browser. Casino Cruise has adapted a 'Cruise Ship' theme with backdrops to make you feel like you are playing from your very own cruise ship guaranteeing you an effortless, first-class experience aboard the casino. The casino operates under the licenses of the UK Gambling Commission (UKGC), the Malta Gaming Authority (MGA) and the Swedish Gambling Authority.

Restricted Countries

Players from the United States of America and its territories, Australia, France and its territories, Spain, Denmark, Iran, Israel, Portugal, Romania and Turkey are not allowed to open their accounts at Casino Cruise. For the full list of restricted countries, please refer to the 'more casino details' section.

Virtual Games

Casino Cruise invite players to enjoy an exhilarating journey and thrilling round-the-world adventure which promises to be full of exciting games. The casino's catalogue offers over 1,200 games which include classic and video slots, table games and video poker, among others.

Video slots, like all the other games at the casino, are available to play instantly via a user-friendly interface. For easier navigation, players can use the casino's search facility to find a specific game. Some of the casinos most popular games include Book of Dead Slot, Gonzo's Quest SlotButterfly Staxx Slot and Jungle Spirit: Call of the Wild Slot.

Tables game fans will enjoy a great selection of titles. There is a huge range to choose from including the likes of Cyber Stud Poker, Super Fun 21, French Roulette and Baccarat.

Video poker enthusiasts can play the games like Deuces Wild, Joker Poker, Jacks or Better and All American.

Live Games

The casino boasts a live section, too, allowing players to enjoy live games like Roulette, Blackjack and Baccarat round the clock.

Mobile Casino

Thanks to the Casino Cruise mobile casino, players can access their favourite games on the go. With more than 500 games available on mobile devices, Casino Cruise makes spinning simpler or more fun.

Support

There is a good selection of support options available to all players here. Players choose between live chat (from 07:00 to 23:00 GMT), email support and telephone support. The casino provides international toll numbers for Austria, Canada, Malta and Australia. Players also have the option to request a call back from a customer service agent. You can also choose from a very good selection of FAQ's.

Security and Fairness

The casino uses the latest in industry approved Secure Sockets Layer (SSL) encryption technology to ensure any information you send to Casino Cruise is kept safe, secure and fully encrypted. A Random Number Generator (RNG) is utilized to ensure that performance is truly random.

Screenshot

Casino details
More Casino Details More details
  • Website

    http://casinocruise.com
  • Software

    Microgaming, NetEnt, Evolution Gaming, Nyx Interactive, Play'n GO, Quickspin, Red Tiger Gaming, Skywind Group, Pragmatic Play
  • Deposit Methods

    EcoPayz, Maestro, MasterCard, Neteller, Paysafe Card, Visa, Entropay, iDEAL, Sofortuberweisung, Ticket Premium, Euteller, Trustly, Skrill, Boku, EnterCash, Easy EFT, Zimpler, Rapid Transfer
  • Withdrawal Methods

    Bank Wire Transfer, MasterCard, Neteller, Visa, Entropay, EcoPayz, Skrill, Trustly, Rapid Transfer
  • Withdrawal Times

    EWallets: 0-1 hours

    Card Payments: 1-5 days

    Bank Transfers: 3-7 days

    Cheques: Not offered

    Pending Time: 24-48 hours

  • Withdrawal Limit

    EUR 5,500 per week and EUR 22,000 per month
  • Affiliate Program

    Genesis Affiliate
  • Restricted Countries

    • Asia
    • Australia [8]
      • Australian Capital Territory
      • New South Wales
      • Northern Territory
      • Queensland
      • South Australia
      • Tasmania
      • Victoria
      • Western Australia
    • Denmark
    • Estonia
    • France
    • Germany [16]
      • Baden-Württemberg
      • Bayern
      • Berlin
      • Brandenburg
      • Bremen
      • Hamburg
      • Hessen
      • Mecklenburg-Vorpommern
      • Niedersachsen
      • Nordrhein-Westfalen
      • Rheinland-Pfalz
      • Saarland
      • Sachsen
      • Sachsen-Anhalt
      • Schleswig-Holstein
      • Thüringen
    • Iran
    • Israel
    • Italy
    • Portugal
    • Puerto Rico
    • Romania
    • Spain
    • Switzerland
    • Turkey
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
  • Casino Type

    Instant Play, Mobile
  • Manual Flushing

    No
  • RTP

    Publicly audited
  • Currencies

    Bulgarian leva, Canadian dollars, Swiss francs, Czech Republic korunas, Denmark kroner, Euros, British pounds sterling, Croatian kunas, Mexican pesos, Norwegian kroner, Peruvian nuevos soles, Polish zlotys, Romanian lei, Russian rubles, Swedish kronor, US dollars, Venezuelan bolívars, South African Rand
  • Languages

    Arabic, English, Finnish, German, Norwegian, Swedish, Russian
  • Licences

    Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission
  • Company

    Genesis Global Limited
  • Established

    2014
  • Live Chat

    Yes
  • Contact

    Support Email: [email protected]

    Austria Support Phone Telephone: 0800005661

    Canada Support Phone Telephone: 16474845606

    Malta Support Phone Telephone: 0035627782286

    UK Support Phone Telephone: 08001700881

    South Africa Support Phone Telephone: 0800999044

    Sweden Support Phone Telephone: 0200896339

    Germany Support Phone Telephone: 08005888409

    Finland Support Phone Telephone: 0800915770

    Norwegian Support Phone Telephone: 80013409

    Arabic Support Phone Telephone: 0097365009720

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Casino Cruise Reviews by Players

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Write a review
Jarru525 1 review
Finland
Reviewed on March 7, 2021

LIKED

I won 500€ from Casino Cruise. Tried to cashout the money after a while and this is when they get totally dirty. They locked my account even though I send them the needed documents. They made a funny decision that they need more documents, which contains the dates and tags, which I also send them.
No livechat working, delayed answers (takes up to 5 days) and seems like they are not going to pay me. STAY AWAY!

DISLIKED

Everything will go fine as long as you lose. Totally suspicious casino. There are many other casinos that work, choose them. Will also do a complaint via MGA, because of this situation.
CASINO CRUISE REPLIED ON MARCH 9, 2021
Hello JARRU525,

thank you for reviewing us and we are sorry to see how this experience has been considered by you.

We checked your account and we confirm that your Withdrawal has been correctly paid out. If you are still having issues with this, please feel free to contact us and we will be more than happy to assist you further.

Regards,

Casino Cruise Team
Mariusice 1 review
South Africa
Message
Reviewed on October 26, 2020

LIKED

They get funny when you cash out i was member over 5 years. Moment you withdraw they have evey excuse not to pay out or pay wrong amount.. If you dare to complain they say you don't have your gambling under control

DISLIKED

Second time it happens.. They pay me 539 zar not usd.. Dare complain then they say you don't have your gambling under control.. I don't recommend at all after I was supporting about 5 years that's the treatment I get after withdrawal..
Moh12 10 reviews
Fiji
Message
Reviewed on July 14, 2020

LIKED

Huge selection of games, great customer support team, verification done in no time and the best part is if you win you gonna get your winnings. Since 2014 when I started playing online casino's I thought my luck was bad but since I joined genesis global limited looks like my luck has changed. Never won more than $1000 bucks since I started playing online casino's but I won $6000 on casino cruise and I got my winnings in no time. Again I won $2000 playing casoola casino and I got my winnings in 3 days. Other casino's will reverse your winnings to your casino account and you will never withdraw from them but this casino and it's sisters sites are legit and I will be playing on all sites owned and operated by genesis global limited.

DISLIKED

Nothing to complain about I'll be playing casino cruise and it's sisters sites they're legit not like other casino's where you will never get your winnings.
CASINO CRUISE REPLIED ON JULY 15, 2020
hello MOH12,

thank you for reviewing us and for your beautiful words.

We are proud to see that you enjoyed the experience you had with us and we are glad to see you were lucky :).

We hope to see you play with us again and we wish you good luck in the future.

Please do not hesitate to contact us for any further information needed or assistance, we will be more than happy to assist you.

Regards,
Casino Cruise Team

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