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Casino Cruise

GOOD 7.79
Players from Virginia not accepted
Average Complaint Response Time: 2 days
Players from Virginia not accepted
Average Complaint Response Time: 2 days

Casino Cruise Review

  • UK Gambling Commission license included
  • Mobile casino available
  • Live chat open
  • Various currencies accepted
  • Unavailable to players from several countries
  • Live chat open between 7am GMT and 11pm GMT
General info & Latest Promos
Website http://casinocruise.com
Established 2014
Owner Genesis Global Limited Casinos
Casino Promotion Casino Cruise: 100% up to $/£200 + 200 Extra Spins on Starburst (20 Extra Spins in a 10 consecutive days)

Casino Cruise is an online casino that provides an array of casino games from Net Entertainment, MicrogamingNYX Interactive, Evolution Gaming, Quickspin and Play'n Go. No download is required as all of the games are available to play instantly through a compatible flash browser. Casino Cruise has adapted a 'Cruise Ship' theme with backdrops to make you feel like you are playing from your very own cruise ship guaranteeing you an effortless, first-class experience aboard the casino. The casino operates under the Maltese Lotteries and Gaming Authority under the laws of Malta and the UK Gambling Commission.

Restricted Countries

Players from the The United States of America and its territories, Australia, France and its territories, Spain, Denmark, Iran, Israel, Portugal, Romania and Turkey are not allowed to open their accounts at Casino Cruise. 

Virtual Games

Casino Cruise invite players to enjoy an exhilarating journey and thrilling round-the-world adventure which promises to be full of exciting games. The casino present over 1200 games which incude Video Slots, Table Games, Video Poker Games, Classic Slots, Jackpot Games and a selection of other casino games.

Video slots, like all the other games here, are all available to play instantly in a user-friendly interface. Players can choose to view a selection of the slots or all of the slots and can also use the casinos search facility to find a specific game. Some of the casinos most popular games include Book of Dead Slot, Gonzo's Quest SlotButterfly Staxx Slot and Jungle Spirit: Call of the Wild Slot.

Tables game fans will enjoy the great selection of games. There is a huge range to choose from including the likes of Cyber Stud Poker, Super Fun 21, French Roulette and Baccarat.

Video poker enthusiasts can play the games like Deuces Wild, Joker Poker, Jacks or Better and All American.

Live Games

Players can enjoy round the clock 24/7 Live Games like Roulette, Blackjack and Baccarat.

Mobile Casino

Thanks to the Casino Cruise mobile casino, players can literally access their favourite games on the go. With more than 500 games available on mobile, spinning has never been simpler, or more fun.

Support

There is a good selection of support options available to all players here. Players choose between live chat (from 07:00 to 23:00 GMT), email support and telephone support. The casino provides international toll numbers for Austria, Canada, Malta and Australia. Players also have the option to request a call back from a customer service agent. You can also choose from a very good selection of FAQ's.

Security and Fairness

The casino uses the latest in industry approved Secure Sockets Layer (SSL) encryption technology to ensure any information you send to Casino Cruise is kept safe, secure and fully encrypted. A Random Number Generator (RNG) is utilized to ensure that performance is truly random.

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Casino Cruise Reviews by Players

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LegendofJackpots 8 reviews
United Kingdom
Reviewed on November 30, 2019

LIKED

This is an example of a casino site done right. Huge variety of games, fantastic promotional emails with 25-100% frequent matches for deposits as little as £10. The website has no lag, and very easy to navigate around.

Their bonuses have no limitations in regards to max cashouts, unlike other casinos (I.e those run by Nektan are capped at 5x your deposit). This allows smaller accounts a chance to win big and not have a large portion of their funds confiscated.

Overall just a great casino.

DISLIKED

The 80p fee for withdrawing can get a big annoying, especially when you're withdrawing small amounts. I can't think of many disadvantages besides the withdrawal fee. The only minor thing I can think of is you're capped on free winnings from spins at £100, but that's standard across most casinos these days.
CASINO CRUISE REPLIED ON DECEMBER 2, 2019
Hi LEGENDOFJACKPOTS,

thanks a lot for your review and for sharing your thoughts about our Casino.

We are glad to see that our Casino website and bonus plans meet your needs, thanks to reviews like yours we know we are growing following the right pattern.

Please let us point out that the fees regarding the Withdrawal are mentioned on our T&C, accepted by yourself upon registration, clause 9.7. 'Withdrawal transactions shall incur a fee of 2% at point of processing, with a minimum fee of €1.00 or equivalent in the player's own currency. We may charge less in certain scenarios and the amount to be charged shall be displayed prior to the player making the request. By requesting the withdrawal transaction the player accepts the displayed fees.'

Anyway, if you need any further info, please feel free to contact us and we will be more than happy to give you all the assistance you need.

Regards,
Casino Cruise Team
catapultaudio 175 reviews
United Kingdom
Message
Reviewed on July 20, 2019

DISLIKED

Casino Cruise were offering a chunky no deposit free spins deal shortly after opening and who can refuse something like that?! Not only did I go sign up shortly after discovering the casino, I also shared the link I had found with a couple of my friends who also like to play online. Now I always think that casinos should (and would!) appreciate players doing this kind of thing... afterall isn't positive word of mouth one of the absolute best ways to score a new customer? That's certainly the way it works in most trades and industries... Anyways...

Here came the problems... after I was lucky with my free spins, eventually clearing wagering on the resulting balance obtained from those spins, I figured I ought to get my documents submitted and account verified so I would be able to make a withdrawal. I decided to continue playing over the next couple of days though as I could not withdraw yet, and had a real nice hit on Dead or Alive giving me a balance of over £300, all from a no deposit bonus! There wasn't any maximum permitted withdrawal from the offer at that time, not sure if there is now, but once my documents were approved and I was finally able to request a withdrawal I saw it disappear from inside my account without any explanation, and when I contacted support I was told that the balance had been forfeit due to a breach of the terms and conditions.

It turned out I'd managed to fall foul of the multi-accounting terms, probably as a result of sharing the offer with my friends who, it happened, had now also signed up to grab their free spins in the last couple of days as I was waiting for my documents to be approved. I eventually determined that, had I been able to request my withdrawal straight away I should have been fine but the delay whilst they sorted things out gave them the time to "discover" this breach of terms. The problem is my entire block has a shared internet connection provided by the council, therefore we have 116 flats with over 200 occupants, many of whom know each other, all playing from the same IP address. Now I realise this is a difficult thing for casinos to police 100% effectively, and the terms and conditions of the casino do allow them to seize withdrawals in this exact situation, but does that make it fair?

I believe that if all of the players concerned are able to verify their own accounts to the casinos satisfaction, that, combined with other evidence that the casino should have that the players are not one and the same such as tracking cookie/computer identifications, should be enough for them to make fair and just decisions in these cases.

It is my belief that the casino were completely aware that there was no legitimate case of "Multi-accounting" going on here. There was certainly enough evidence available for them to reach that conclusion. Instead, they seized my winnings and lost me as a player, and likely all of the other people I had previously recommended the casino to, as you can be certain I warned them what had happened to me! Afterall, if they too had won something, it is extremely likely they too would not have received their winnings.

Interestingly, the casino did not shut my account down for this too.. they still send me regular promotional e-mails, and this happened several years ago now. It's a real shame this happened, and I've had mainly positive experiences at other casinos in the group in the time since, however I can tell you for sure I would never have started playing at those other casinos if I had realised at the time they were related to casino cruise!
CASINO CRUISE REPLIED ON AUGUST 22, 2019
Hi CATAPULTAUDIO and thank you for sharing your feelings with us.

We understand that sometimes this could be frustrating, but please be aware of the point 19. of our Bonus T&C 'Players can only have a single account with Casino Cruise, and as result all player offers are limited to one per person. To be transparent, this means one offer per household address, IP, email address, telephone number, payment method (e.g. debit or credit card, NETeller etc). Accounts on shared computers are also limited to a single account, for example a public library or workplace. Casino Cruise reserves the right to withdraw the availability of any offer and/or all offers to any player or group of players at any time, and at our sole and absolute discretion.'
Also that, upon the registration, all our Customers need to read and accept our T&C. Saying that, please note that we do not refer to a possible account closure and with this the possibility to send SMS or e-mails related to our promos, if eligible. If you have further questions feel free to contact us, we will be more than happy to help you further.

Casino Cruise Team
vevvelillen 1 review
Sweden
Message
Reviewed on December 27, 2018

LIKED

Well it was easy to deposit and the 1st bonus worked fine. Even the second one.

DISLIKED

I won on my second deposit and I have been waiting 8 weeks for my withdraw to be accepted.
All docs are verified and accepted.
CASINO CRUISE REPLIED ON APRIL 2, 2019
Good afternoon VEVVELILLEN
Thank you for your feed back it is very much appreciated.
congratulations on your win its great that you are making use of the Deposit offers available to you.
Wishing you all the best luck for the future.

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Casino Cruise Complaints

  • 71 of 78 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 5,079 USD avg amount

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