Page 2 – Player Reviews for Casino Cruise

Slick site
Great selection of games
Good despoit bonus
Fast and friendly CS

Unfortunately the lag for me on this site is shocking every spin on every game lagging

Just played my 3 rd lot of free spins and it was so frustrating

So for that reason I'm out

Jackiemc 2818.. Great site, really nice support, great play for my money im a low roller and made a small deposit and am cashing out 300. I wish they had btg.. other then that nothing to fault nice layout no lag, great on phone or pc so trust me there worth a go.

Just wish they had btg. But nothing to fault waiting for my cash out they i will update.

Great Casino have everything all the big casinos have live roullette, blackjack and much more.
The staff are really helpful
This is now my number 1 Casino.
Withdrawals paid next day back to my credit card.
I am a Vip player and my agent leonardo is really helpful and makes my experience at the casino better than anywhere else I’ve experienced thank you leonardo great work.

Nothing to fault at casino.
This casino has it all.
10 out of 10.

Registered here yesterday for the first time. Played elsewhere but just got a little bored.

Excellent platform with great games. Customer service is really helpful and quick. I uploaded my documents this morning and they were verified by the afternoon. I've deposited quite a bit of money but have been lucky to win as well and am currently waiting for withdrawals to be approved.

Have enjoyed the experience so far.

Nothing negative to report so far. Everything seems to work as it should.

All in one I had good experience at Casino Cruise.
They have a good selections of slots
- Send often good deposit bonus mostly with free spins included for a just 10euro min deposit.
My verification process was quickly and the cashout was fast, too.

There isnt nothing serious to claim, but still something:
Fhe freespins which you get on your deposit will be only the day after the deposit.
Winnings from free spins can only be wagered on netent games

Right now deposits over paysafe not available. Support told me, will be available soon. Still not available

I was stunned by the bad score of this casino, so I decided to register here and write my own review too. Gaming experience has been great so far, site is fast and there seems to be whole bunch of games. There was little bit of waiting for approval of the documents, but when I contacted them via chat, it was taken care right away (special thanks to Emma). I have 750EUR pending at this time, but if there won`t be problem with withdrawal, I cannot find anything wrong with casino cruise.

Nothing to dislike yet. Reviews and complaints here made me little bit worried, but if you don`t see me at complaints section, everything has gone as it should, and casino deserves good rating. One star reduced because of the waiting.

Casino Cruise was one of the first casinos I registered at. I think that was almost 2 years ago. I was happy to see I could pay in my own currency. They have slots from Netent, PlaynGo, Quick Spin and NextGen. I can only play Netent, PlaynGo and Quick Spin. I think due to license restrictions NextGen is blocked for me.

I took their welcome offer at the time when I registered but that time I only knew Netent slots and only played NetEnt. I could not manage to complete wagering requirements that time. Still the newbie factor was in me in terms of slots, wagering skills and volatility in slots.

I have not played here for a while, always took some no deposit offers in between, but could never win anything. Yesterday I received an email for 100% bonus and 10 free spins and I decided to claim it. Deposit R150zar and received the bonus instantly, but did not bother to play the free spins yet.

Soon I went onto PlaynGo as these are the slots I use these days as the pay-out for me on these slots are much better than the poor Netent. I first fired up Vikings Runecraft and raised my balance, then I went to moon princess, took about 300 spins and no feature but my balance was increased. I played a bit of other slots from PlaynGo, few hours later I managed to complete wagering and requested R1020zar withdrawal.

I sent in my document for verification and now I am waiting to hear what they say. They said verification takes 48 hours and withdrawal could take up to 48 hours as well. Askgamblers website say the withdrawals to e-wallets take up to 24 hours, so I am not sure what is the right answer.

I am eagerly waiting for my money and hope I do not run into troubles. I think they should be able to process winnings same day. This 48-hour withdrawal times nonsense is old school

Good selection of games and some of the customer service representatives are very nice and helpful.

I have found this site to be misleading, after spending around£5000 on this site in the past year I was "lucky to become vip" which was supposed to come with a heap of benefits none of which I have seen unless you count constantly being asked to deposit so I will be given a 50% bonus on top with huge wagering requirements. As a vip you are supposed to receive weekly cashback again none of which I saw, every week there was a new reason why I wouldnt be getting the cashback and every week I would be told I would get it next week aslong as I kept depositing hundreds of pounds and you guessed it it never appeared. I had been given the cashback and other promotions I was supposed to be entitled to as a vip it would of come to quite a few hundred pounds and I think this was the reason as to why I never got it. End of the day if you don't want to pay it out then don't advertise it. It's unfair to players who are looking forward to receiving there benefits as a player, add that to the members of staff who simply wernt interested it's a sad mixure. Either remove the so called benefits casino cruise or pay out to your customers.

Good selection of games. 24hour online chat. I played on this casino without checking reviews first and upon winning I then checked and was very worried by what I read. Some saying they couldn't get their account verified or get their winnings. I sent off my documents as requested and they said they had not received them so they said I could send them over chat and that they would escalate things for me. My account was then verified within 24hours. I received amazing customer service from an agent called Tom and have been told my withdrawal will be pending for 48 hours and then go through. Right now my winnings are being processed but so far I have received 5 star treatment. Hopefully this continues until the winnings are in my bank.

The pending time for withdrawal is slightly long but I have seen a few casinos with this timeframe. Other than that, it's been a smooth and pleasant transaction.

Good game choice and gameplay which can be easily navigated by game providers.

After winning £1450 I was asked to verify my documents for the withdrawal to be processed which is common. However he service I received from this was simply the worst I have ever experienced. Told it would take 9 days for my documents to be verify and the withdrawal to be processed which is ridiculous (72 hours for verification, 2 days for pending withdrawals to be processed and 5 days for bank payment)

Also they clearly are understaffed as when on live chat I was regularly ignored for long periods and was passed between 5 advisors over two days all of whom skip round the question I was asking. Despite them telling me it would be 9 days I then received an email 3 days later to say that they had a backlog in the verification process department and that it would take even longer. When I asked how long it would be (as by this time I was growing concern having read recent reviews stating over 240hrs for verification) I was told that it would be 'as quick as possible' When I asked for a more specific time frame none was given. 4 days into the 9 still no verification and no withdrawal.

I will update review based on time frames and service received in the upcoming days.

Real shame as the site itself has great gameplay and is one of he better sites I have used in terms of organisation but customer service is so below other providers on the market it is frightening!

Still waiting for my account to verified- It takes 72 hours but in my case after 240 hours still waiting to be verified. Second, live chat terrible, like one person working with 50 clients, copy - paste. Asked on live chat probably 5 times about verification, always same answer - we are sorry bla bla.
If we are your customers then we need to be treated with respect, specially cos we spending our money on your site. Think I'm done with live chat and asking every day the same question

Good selection of games and polite customer service.

I would not recommend this casino at all. I was told I had a duplicate account and my winnings would not be honoured and my account closed within 24 hrs. Therefore I played the winnings I had so my account was nil. Later that day i receive an email titled "mistake" saying I did not have a duplicate account but one with a sister site and everything was ok. To late!!!!!. I was offered a £100 good will payment and 50 free spins which no where near covered my losses. Not happy at all.

I played yesterday, won big on Gonzo quest. When I talked to the support they where more then helpful and genuin nice:)
Now I'm just waiting for the withdrawal, they promised me 2,3 times I will have it in 48 hours :) and this winning was a blessing from heaven :)
Just gone through another spine operation. So this winning was a blessing from heaven. And support is great support .
Just waiting for the money but they ensured me to have it in 48 hours :)

I won £200.00 there really is nothing else I can say positive about anything to do with this site. Games are basic had problems with re-depositing and basically got ripped off on the Poker when one of my bets played out before I could sort out redepositing and cover the existing bet so it folded me and never even got a refund. Also, they don't seem to have self-checks for gaming or Bonus history, Micky Mouse site.

Lack of customer service chat only in the UK also want too much iD just to verify an account that was already verified 2 years ago, absolutely crap experience even though I won £200 off the site I won't be revisiting, Absolutely horrendous experience trying to get my withdrawal.

Great place to play. Good choice of games, nice support and comprehensive website. I can truly say that my time here was well spent even though I have not win. But I believe I`ll catch my fish next time.

Lots of games and that s about it and maybe easy deposit options

Played a few weeks on this casino 6 months ago, made deposits more than 1000 euro s, never won anything. Back than never used any bonuses. Used the self excl for 6 months. Just logged in, asked for a bonus. She told me that I never used the welcome bonus. I had to make a deposit again to get a bonus. After playing around 1600 euro s and never asked a bonus!

Design is ok games are suitable and pleasant to play them

Bonus system doesn't block payouts above the max bet of 5. The system should block bets above this automatically otherwise gives you the impression wagering requirements are met. Cost me dearly and would advise caution with this site

I love the games on this site. I've won quite a bit off very little deposits. I'm amazed at the pay out on there. Customer services are usually great. But that depends on if you ask a question that they don't want to answer, then they reply with something that has nothing to do with your question.

Unfortunately when I first joined I won £1500 of my first deposit and bonus. They wouldn't pay it out as they said I bet over £5 per spin breaking the T&C's. I actually had bet £5 per spin so to me it wasn't over £5 it was exactly £5 so I hadn't broken and rules. I of course decided to not play on there again. Over the following year I received many offers via email. I occasionally played out of sheer curiousity as to whether they'd pay out now I was verified. Well eventually last week I got lucky again. I eventually withdrew £400. It was sent after the 48 hours were up, yet customer services seemed to know it would be sent. Their wording was different. They told me it would be done that day. Where as today. I've been waiting almost 48 hours for a £1000 withdrawal to be processed and their wording is the same as the time they never paid out. "It should be dealt with in the next 24 hours. I will email you in an hour" Yep I had that the time they didn't pay out. So to me they are going to find a way to not pay up. I will never feel comfortable with them after they made me send all of my ID then told me I couldn't have my winnings. It makes no sense. They should tell their customers this from the start not make them think money is on it's way and then not pay it. I just feel they need to work on their customer services. I will update IF they pay the funds to me.

Update:
They paid my winnings. I received an email from James saying it had been processed

The main page looked inviting and live chat support was prompt to respond. That is as far as I got.

I took up the no deposit free spins offer, well I thought I would anyway. I could not find where they were, and asked live chat, which was very quick to respond, but told me the would not be credit until the next day. I was quickly offered a deposit bonus, which I was tempted to play, however if they misled me with the impression that I could sign up and get spinning, what else was hiding in the fine print and red tape. They did not build trust in the relationship straight off the bat. I have been loyal to another casino for over 3 years now, and before that was loyal to another for about two years. This might seem trivial for a one star review but in my hunt for a fresh new casino I do not want to waste time signing up to casinos that can not deliver.

Great games, good returns.
Would be nice to have all games in AUD rather than some in EURO.

Live help are rarely there and extremely rude. Had an issue in regards to a payout. Asked a few questions, got my email reply which did not even answer a single question question I asked and treated me like a complete idiot. After replying back to that email again asking the same questions, the reply return was condescending and rude. I made 2 withdrawals in the space of about 3 hours. The first one was for $600 and the second one was for $250. The second withdrawal was processed first. It was a week before I had received all my money. If you have any issues I suggest you dont bother contacting their so called support. Customer service is not highly regarded by this site.

I like the casino in general nice selection of game Verification I like so if something does happen they wont pay out to bogus people. Site design is good live chat always a good sign.

I don't dislike I'm just worried that I may be waiting a while for my withdraw just because of other cases and complaints I've seen on here other then that I think that is about it.

Maybe live chat should be able to tell you more details about withdraws instead of a generic could take up to 72h to leave the casino on withdraws more information would be appreciated on that and just more info in general like as well as on looking on your documentation such as no one has seen it yet or its will be looked at today or something its in the list to be looked at something like that would be great. I think thats about it.

I literally had the worst experience at this casino, nothing was being resolved in regards to account verification, withdrawals for weeks. deposits were instant surprisingly.

Online serivce agents are misleading and customer service is poor, from my experience of playing at online casinos, it's not all about games that we play but also about the culture of the casino and staff, services etc. Casino cruise would be rated 0 stars in regards to these.

Nothing is positive as it's a heartbreak to use. And you also need to be a professional photographer to have your documents accepted. Customer service don't reply and say I can't add anything other than you have to wait 72 hours every time you resubmit the documents they have asked for multiple times. Horrible horrible horrible.

Everything. Twelve days waiting form documents to be approved every excuse under the sun used so far. If it ever gets approved I'm sure another excuse will be used so I don't receive the money I won. I think the reason it takes so long is they just look for excuses not to payout. Or see if u somehow missed one of there terms or conditions. Stay away far away. You have been warned avoid the anger and stress.

I like the layout of the site the amount of slots if it wasnt for the issue below I would give it more stars

The fact that im having some issues veryfing my account and it seems like they are dragging their heals abit and not helping me with this

I personally do not take use of bonuses, but this casino seems to have good and often active bonus offers. Good variety of games, and ok payouts in game play.

Sadly a couple of bugs on the web site, which in the long run, become's too annoying, especially on mobile.

And, what made me give up this casino, was customer support. - I have a very very good tolerance for customer support, and not so excellent service. But on this casino, I am left shocked.When I a question is asked, a completely unrelated answer is given, as if my questions was not really read at all. Explaining something is a huge process, and somethings other casino's solves in 10 minutes, takes up to days here. There is a huge lack of both gaming industry and customer service experience here, from the 2 different agents I have had to handled at least. Much more can be mentioned here, but point is, horrible service.

This site has some big security. But when you have submitted your docs there is no problem cashing out. The problem is the bonus, you need to read the betting terms of the bonus. I did not so they took 250 $ from my 500 $ win. But I could still cash out 250 $ with a deposit of 40$. The good thing is that I actually Called the company in Malta and they awnsered and tryed to explain what docs i neeed to send in. If your using a good smart Phone your docs will not be a problem.

I did not like the hidding bet terms on the deposit bonus, its not in the terms, the terms only say x35 wager, but you need to read on other pages, very deep to see that betting 0,5 $ to 30 $ with the bonus is only allowed, otherwise your profits will be deleted.

I give it 50 % stars

The game variety is wonderful and there are lots of different of games to suit all gamblers.

This is the most important thing about a gaming site (cashouts) If I had read all the reviews before signing up to casino cruise I would never have deposited in a million years. Cashing out is impossible. Always rejecting docs. Saying not clear and too small. This is not the case the docs I have sent are as clear as day. It seems to me that they just don't want to payout and avoid. I have gambled on various sites for over 20 years and have never had problems cashing out, but this site takes the biscuit.

I would recommend to avoid this site at all costs. Its a shame because the softwear is wonderful. If the site would pay out whats owed I would make this my number 1 gambling site, but it lets its self down badly

Good game selection. I have nothing more to add.

As a VIP member of numerous casinos I advise people to go elsewhere. Everything was going well until like many others here and on other forums, I tried to withdraw my £9500 winnings. Ridiculous difficulty in verifying my genuine documents. Apparently my crystal clear photos are blurry. Resent and sent again but no joy.

I then read reviews on similar issues and they will do anything not to pay out. Well I wagered my winnings expecting a verification once account was empty but no still nothing another day later.
On line chat are polite but can not do anything each time.

I have closed the account. My advice is to go to any of the well reviewed casinos that verify and pay out promptly.. ...particularly if you are likely to rollback any winnings.

Good range of games and bonuses. Must read bonus terms though if you wager over a certain amount you forfeit bonus and winnings. Something I didn't pick up on but didn't win anyway. I've had a lucky streak on this casino but waiting for withdrawal to be processed. As long as everything is ok with my withdrawal this will be my number 1 go to casino. Would give full bar of stars if I didn't have to wait so long for withdrawal.

Verification took longer than hoped. Withdrawal processing is slow as I'm still waiting for a withdrawal from 4 days ago. Asked live help when this would be released and they said because it was such a big amount it needed managements approval and to check back in another 2 days. Would have been nice to have been notified this was happening whilst I'm sat patiently waiting.

Love this site. Loads of great games and a nice easy interface to navigate around. Had a couple of bonuses by email from them since I signed up, and I won a tidy little sum the other day so definitely going to keep playing here. Customer service are helpful and quick. No fees on deposits or withdrawals either. Thumbs up :)