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Winward Casino

GOOD 7.52
Players from Virginia not accepted
Average Complaint Response Time: 1 day
Players from Virginia not accepted
Average Complaint Response Time: 1 day

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Winward Casino review

  • 24/7 customer service via live chat, e-mail, toll-free phone
  • SSL encryption
  • Proven fair by Gaming Labs
  • 0-96 hour pending period for withdrawals
  • 2-5 days transfer to your wallet
  • Withdrawal limited to $2500 per week
General info & Latest Promos
Website http://www.winwardcasino.com
Established 2008
Owner Blacknote Entertainment Group Limited Casinos
Casino Promotion Winward Casino: 200% Match Deposit Bonus

Winward Casino is an online casino offering a vast selection of exciting casino games to choose from: slots that range from 3-Reels to 5-Reels, multi-line video slots, Video Poker, Roulette, Blackjack and Craps powered by several well-known software providers including Parlay, Rival, Betsoft, Pragmatic Play, and Visionary iGaming. The casino is licensed and regulated by the jurisdiction of Curacao.

Restricted Countries and Territories

Currently, due to strict rules and regulations, Winward Casino is not available to residents of Bulgaria, Costa Rica, Israel, Denmark, Poland, Romania, Ukraine, and the United Kingdom. For the full list please check the Casino Details section below. 

Virtual Games

Winward Casino's games are available in high-quality Flash version, and no download is required. You even have the option to play free, as a way to get familiar with the games offered. Naturally, the biggest part of their games portfolio is dedicated to video slots, and it includes titles such as Greedy Goblins slot, Mr. Vegas slot, Mamma Mia slot, Vintage Vegas slot, Graveyard Shift slot, Whale O'Winnings slot, and loads of other popular titles.

Customer Support

Winward Casino provides customer service 24/7 so feel free to contact them with any question, concern or comment that you may have via email at suppor­[email protected]­inw­ard­cas­ino.com; you can also contact them via live chat or if you prefer a more personalized service call them at their toll free number 1-800-274-7345.

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Winward Casino Reviews by Players

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nicb1784 3 reviews
Australian Capital Territory
Message
Reviewed on July 16. 2018

DISLIKED

This casino does not respond to emails.If you want to stop gambling and cancel your account they will ignore you. I was told Online Chat cannot suspend an account, you must email them. However again they do not respond to emails. I have had many issues with this casino and have not received any answers. DO NOT PLAY HERE.
WINWARD CASINO REPLIED ON JULY 17. 2018
Hello,

Thank you for choosing our services and know that we hope you enjoyed your experience with the site.

In regards to your self exclusion request, please note that your account has been closed the moment you requested it, as was normal, and have also been emailed by our colleagues in the Security department, that operated the closure of the account.
We have asked them to reply your latest email again today, so we hope that you received our message.

Kind regards,
The Winward Casino team
Lima662 3 reviews
Message

LIKED

Nothing is good with this casino,chat support is run by 9years old.

DISLIKED

Awful casino. Avoid it.terrible chat support, except if u want go make a deposit. Rude, and don't know the answer to almost non of the question asked. Thank god I cancelled my account with them. An also, reported them to the gaming commission here in Croatia, and also to the OLAF.
WINWARD CASINO REPLIED ON DECEMBER 21. 2017
Hello,

Thank you for getting in touch with us.

Please note that after reviewing your chat with our colleagues we noticed that all your questions have been answered, including your request of having the account closed.

We are sorry to hear that you want to stop your gaming activity with us, but we rest at your full disposal should you need help with anything else or should you have any other questions.

Kind regards,
The Winward Casino Team
rafinhajt 5 reviews
United States
Message

DISLIKED

I been experienced a not very pleasurable time with this casino, everything you wanna do like redeem coupon deals and cash back on this casino it has to be through the customer service on live chat, but the thing is, they take forever to answer you when they answer you unless you are approaching to make a deposit, is frustrating! I tried to have a conversation with the manager about it which told me to always message saying what I need cause someone will check as soon as possible and they will get things done, but thats not what actually happens there! Been trying to redeem a cash back its been 2 days and no one answer me or get anything done!
WINWARD CASINO REPLIED ON DECEMBER 13. 2017
Hello,

Thank you for your feedback.

Please note that we have looked into it and found that every conversation that you had on Live Chat has been answered and that when you tried to claim the weekly loyalty this week you have also bee informed that you could claim it the following day.

We noticed that when you claimed it today it has been added to your account without issue.

We are available on Live Chat 24/7 and if there was ever any delay in receiving an answer, please accept our sincere apologies, as it was never done on purpose. Our main priority is making sure that our customers have an enjoyable time on our site and we will always do everything in our power to assist you as soon as possible.

Should you have any other questions or concerns please do not hesitate to let us know via email, chat or phone call.

Kind regards,
The Winward Casino Team

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