Black Lotus Casino

My satisfaction in Black Lotus Casino revolves around the bonuses more than anything else. It also comes with various interesting concepts like the live dealer lounge and holiday-themed promotions.

Everything seems fun from the promotions to the seasonal offerings but the games can’t attract me in any way. They’re rewarding enough but not exciting enough to get me going. Most casinos rely on the engagement games offer but Black Lotus Casino is what makes the games tolerable.

First of all, the welcome bonus is amazing. It's big and it's fair. Second of all, I fell in love with two games in particular: Mississipi Wilds and Nordic Wild. Thirdly, there's a crazy offer that lets me win a car?! And lastly, the live chat is quite responsive even for an average casino standard.

One thing is kind of disappointing for me. Where are the live dealers? I don't mind playing video slots but I don't like playing electronic blackjack. I'm not even sure if that's an option. That's how little care I have for it. If I'm gonna play with cards, it better be with a physical deck of cards and a charming dealer.

They accept players from the US, and credit card from the US (although illegally, Curacao based gambling websites shouldn't accept players or credit cards from the USA...)

They steal money from players and affiliates, apart from engaging in other shady, extremely unethical behaviour.

I'm one of their victims. I have very detailed exploitation about what happened with proof and screenshots of bank transactions. It's very long so I'm only going to summarize it here, based on my experiences with them:

- If you had an issue, and that was not something super simple, e.g.: password change, you always had to send 20 emails, over a period of two weeks, and you were lucky if someone bothered to answer, live chat gives basic template answers only, not really helpful

- They outright ignore you, I tag all mx emails so I know who happens them and when, after repeatedly opening and reading my emails they never bothered to answer

- If you put more than two sentences in an email, only the first half would be answered, and the second half was always ignored, so you always had to write every sentence in a separate email. Really annoying.

But most importantly! They stole money from me. Not to mention the many issues players had in their casinos (not just Black Lotus) and the many 1/10 and 0/10 reviews online! It's not just me, they are scamming people left and right, just look around online.

The website looks fancy and the games it features reflect that. The promotions also look fancy but what they contain are actually quite modest so they're great for casual players too. Others are better for high rollers. Speaking of high rollers, they don't seem to be the actual target players since the casino's set of games are mostly slots rather than competitive poker.

The website itself is fancy but it is annoying to navigate. Every click takes 2 to 5 seconds of loading time. It sometimes takes 8 seconds in some cases. This is not a good look on a website that's supposed to advertise fancy living. The promotions aren't easy to choose from either because they hide the details. The games aren't as exciting as I'd hope but they do look interesting to some degree.

Horrible customer service, it takes forever to speak with someone on the live chat, very disappointing. I try to contact them 8 times and tall I got is a robot response announcing their special bonus. the 3 times I was able to reach them they all the sudden stop talking to me leaving me in a hold.
I took me 1 hour to make effective a simple 20$ deposit, after that I was so frustrated that I requested to cancel everything ASAP.
Another waste of time. They leaved me totally ignored.

Like the slots and bonus's except they will not answer the phone or e-mails. They do not pay out if you use their bonus's, pathetic. Cashed out winnings 10 days ago, went into my statements and it say's pending.

Called 3 days ago got a robot message stating "please leave a message and we'll get back to you" I also e-mailed them this morning and still haven't heard back from them. Total scam site!

Decent games and nice bonuses if you can manage to meet the play thru requirements in order to cash out... customer service has been very responsive and helpful with me and ive been bothering them quite a bit about what is needed to cashout... So I made a 20 dollar deposit and received 200 percent welcome bonus with 40x play thru requirement which is high but to be expected.. Afterall no casino wants you to win!! But after actually meeting play thru requirements I was able to request a payout.. I will update how the payout process goes when I receive funds

Too many hoops to go thru to receive payout.. I understand they want to make you wait so you will change your mind and lose your winnings but when other sites let you make withdraws in a day or twoi.e. bovada... It makes it hard to be patient.. But overall as long as I receive funds ill continue to play here from time to time

Do not play this casino. They give free bonus codes you win and they void your money. If your you going to give bonus codes and you winning way over what started with my not pay it out. This a scam !!

Best casino experience online!Wonderful people who respond to chat 24/7. As a VIP they treat me well, and Freddy and his team are amazing. I received my payout in under a week without a glitch. Verification was painless.

I enjoy the feel of RTG slots more but it isnt worth the risk of never getting paid.

I signed up at Black Lotus Casino some years back, can't remember when, but it was definitely more than 3 years ago. The reason for signing up was none other than to take up the free spins or no-deposit bonus being offered at that time, but I can't remember which of the two it was. Nonetheless, after playing it, I never played again at the casino and left it dormant, until I got a no-deposit 50 free spins offer recently, and that was the only time I played back at Black Lotus Casino.

I wasn't really interested to carry on playing at Black Lotus for several reasons. Firstly, loading up the website would take ages, much too long and much too slow for my liking, even with my normal-running ISP connection speed. I have to wait for the various 'mandatory assets' to be loaded up first before I could even do login. Navigating around the website wasn't that good either, having to wait for more mandatory assets to be loaded up before being able to move around the pages. Once I have chosen which game to play, I have to wait for more wasting minutes for more mandatory assets and game files to be loaded up first. Everything simply got to my nerves, hence I never liked playing at the casino. This is not only at Black Lotus casino but also at all their other group casinos.

I have made deposits before at the other group casinos but never at Black Lotus. I didn't get any chance to make a withdrawal, so I have no idea of the time frame a withdrawal would take. I have also hardly used their Live Chat service, but as far as I can remember, I have no complaints on this. As for the available games, I'm sorry to say that BetOnSoft or Saucify games have not attracted my interest much and I haven't played much of their games either, only on a few of them, such as Perfect Date, Age of Spartans and The Rise of the Spartans, amongst a few others. Not to say that Saucify games are not good, they just haven't caught my interest as yet.

The thing that I dislike most is the very long loading-up time of the website, and the very long waiting time for any game to start up, mainly due to the endless 'mandatory assets' that needed to be uploaded first. Whenever my ISP is crawling, I can never do login. The indicator would just go on spinning and spinning for hours, without getting anywhere! I also have problems in finding the 'Logout' button, so I would usually just leave the website without doing a proper logout. Too many things need to be improved before playing at Black Lotus Casino can be as much fun as at other casinos!