Complaint #2
Golobet Casino
Refusal of returning deposit after account block
1 month ago
Dear AskGamblers Complaints Team,
I am submitting a formal complaint regarding serious issues with Golobet.
On 26 May, I made a deposit of 50 EUR which was not credited to my account at the time. I contacted support immediately and was told the issue would be investigated. No proper follow-up was provided.
After I requested to close my account due to the lack of response, Golobet later claimed that the deposit had been received. They then requested full KYC verification documents, which I provided in full compliance with their requirements.
Since then, I have been unable to access or withdraw my funds. My withdrawal requests have been repeatedly refused without clear or consistent explanation. My account has now been blocked again.
I have contacted live chat multiple times and have been instructed to email support instead. I have sent several emails, but I have received no meaningful response or resolution.
At this point, I believe Golobet is failing to act in a fair, transparent, and timely manner regarding my funds and account. The ongoing delay and lack of communication is unacceptable.
I respectfully request that AskGamblers investigate this case and assist in ensuring that either:
1. My withdrawal is processed without further delay, or
2. I receive a clear written explanation for the refusal of returbiljett the funds
I am submitting a formal complaint regarding serious issues with Golobet.
On 26 May, I made a deposit of 50 EUR which was not credited to my account at the time. I contacted support immediately and was told the issue would be investigated. No proper follow-up was provided.
After I requested to close my account due to the lack of response, Golobet later claimed that the deposit had been received. They then requested full KYC verification documents, which I provided in full compliance with their requirements.
Since then, I have been unable to access or withdraw my funds. My withdrawal requests have been repeatedly refused without clear or consistent explanation. My account has now been blocked again.
I have contacted live chat multiple times and have been instructed to email support instead. I have sent several emails, but I have received no meaningful response or resolution.
At this point, I believe Golobet is failing to act in a fair, transparent, and timely manner regarding my funds and account. The ongoing delay and lack of communication is unacceptable.
I respectfully request that AskGamblers investigate this case and assist in ensuring that either:
1. My withdrawal is processed without further delay, or
2. I receive a clear written explanation for the refusal of returbiljett the funds
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