Withheld withdrawal 20000 HUF

Hello AskGamblers Team,

I would like to file a complaint against Paripesa regarding a withdrawal of 5,630 XOF that I have not received.

My Paripesa Player ID is 1478602555.

On 30/08/2026, I requested a withdrawal of 5,630 XOF, request number 5224582831. This withdrawal was refused on 03/09/2026 with the message “Payment processing error”.

I then made another withdrawal request on 03/09/2026 at 14:45, request number 5239633391, for 5,630 XOF. At 16:57, the Paripesa transaction history showed that the payment had been completed.

However, I never received the 5,630 XOF in my mobile-money account.

I have already contacted Paripesa customer support several times, but after almost one month the problem has still not been resolved.

I am requesting AskGamblers’ assistance in resolving this issue. I would like Paripesa to either provide proof of the transfer, including the payment transaction/reference number, or return the full amount of 5,630 XOF to my Paripesa account.

I have attached screenshots showing the withdrawal history and the payment marked as completed.

Thank you.

I would like to provide an update on my complaint.

I have given Paripesa the requested time to respond, as advised, but I still have not received any response or meaningful update from them regarding my account access and login issue.

I have already provided the documents and clear pictures they requested, and I have also followed up with their support team several times. Unfortunately, they have not responded to my recent communications.

At this point, I am requesting that AskGamblers please review the situation and assist with escalating the complaint, as I have made every reasonable effort to resolve the matter directly with Paripesa.

I remain willing to cooperate and provide any additional information required.

Hello AskGamblers Team,

I am filing a complaint against Paripesa.

On 28/08/2026 I requested a withdrawal of [montant] FCFA to my [Orange Money/Wave] account.

• My Player ID is [ton ID].
• Status of withdrawal: [Pending / Processed]

It has been 4 days and I still have not received the money.

I contacted Paripesa support by email. They only sent me a generic bot reply saying "your message has been transmitted to our team" and asked me not to send another email. No human response, no payment.

I have completed KYC and there are no active bonuses. I request your help to get my [montant] FCFA urgently.

Attached proofs:

1. Screenshot of withdrawal request 28/08/2026
2. Screenshot of current balance
3. Screenshot of support email reply
4. Screenshot of KYC approved

Thank you for your help.

Paripesa id - 921299149

I deposited 53 USD through crypto.

It's been 8 days; the daily support team is saying we're on it. And no timeline for resolution. Such a frustrating experience. This is not the first time.

I submitted all my proofs as well.

Very, very bad experience.

Kindly requesting to look into my issue and resolve it. I don't understand. Even after providing all the proofs, it took hardly one day to verify the transaction.

Complaint against Paripesa – 74 TRX

I would like to file a complaint against Paripesa regarding a cryptocurrency deposit of 74 TRX that has still not been credited to my gaming account.

On Saturday, I made a cryptocurrency deposit of 74 TRX to my Paripesa gaming account. The transaction was successfully sent from my wallet, and the funds left my wallet. I have proof of the transaction and all the relevant payment details.

I immediately contacted Paripesa customer support and provided all the transaction confirmations and information they requested.

Paripesa informed me that there was an issue with sending TRX to their USDT address and that their team was working to resolve the problem. I was then repeatedly told that I had to wait for a response from their Finance Department.

At one point, I was also asked to provide the USDT address associated with my gaming account. I provided this address as requested.

Despite providing all the requested information and fully cooperating with Paripesa, the 74 TRX has still not been credited to my gaming account and has not been refunded.

I have contacted Paripesa several times. Each time, I have been told to wait, that the Finance Department is handling the matter, or that they are waiting for information from their payment system.

The latest information I received was that once they receive information from the payment system, the funds will either be refunded or credited to my account. However, Paripesa has not provided me with any specific timeframe for resolving the issue.

I understand that technical or payment-processing problems can occur. However, the funds were successfully sent from my wallet, I have provided all the requested evidence, and I have been waiting since Saturday. During this time, I have received neither the deposit nor a refund.

Therefore, I am asking AskGamblers to assist me in resolving this matter and recovering my 74 TRX.

I expect Paripesa to provide one of the following resolutions:

1. Credit the full amount of 74 TRX to my gaming account, or

2. Fully refund the 74 TRX to my wallet.

I can provide all supporting evidence, including the transaction confirmation, transaction hash/ID, the wallet address from which the funds were sent, my USDT address, and screenshots of my entire communication with Paripesa customer support.

I kindly ask AskGamblers to assist me in resolving this issue, as despite repeatedly contacting Paripesa and providing all the information requested, my deposit remains unresolved.

Dear Paripesa Support Team,

I am extremely disappointed with the handling of my deposit issue.

I have already provided all the required evidence, including:

Successful Paytm payment confirmation

Bank statement showing the debit from my Kotak Mahindra Bank account

Screen recording/video proof of the transaction

UPI transaction details

UPI Reference Number (UTR): 311294845837

Despite submitting all these proofs, I have been informed that the payment was not received. I do not understand how this conclusion was reached when the amount has been successfully debited from my bank account and all supporting documents have been shared.

Transaction Details:

Player ID: 1066258523

Intended Deposit: INR 3,000

Amount Debited: INR 2,999.33

Payment App: Paytm

Bank: Kotak Mahindra Bank

My UPI ID: 6291261487@ptyes

Recipient UPI ID: 6204712093-2@ybl (PhonePe)

Recipient Name: Santosh Kumar

Date & Time: 28 July 2026, 06:36 PM

UPI Reference Number (UTR): 311294845837

I request that you conduct a proper investigation with your payment provider or merchant instead of rejecting my claim without adequate verification.

If this matter is not resolved promptly, I will have no option but to escalate it further through the appropriate payment service providers, my bank, and the relevant consumer grievance authorities.

I request a detailed explanation for the rejection and immediate credit of my deposit.

I look forward to your prompt resolution.

Kind regards,

Player ID: 1066258523

On June 11, 2026 at 17:41, I made a deposit of 20,000 XOF (CFA francs) to my Paripesa account via Orange Money (payment made directly from the app to the merchant number provided by Paripesa, transaction reference MP260611.1741.B63631).

 I received payment confirmation from Orange Money, but this amount was never credited to my Paripesa account.

Since then, I have contacted Paripesa's customer support numerous times, both through the app's live chat and by email. 

Each time, I am told it is a "technical issue" and that my ticket is "being processed," without ever being given a clear timeframe or concrete solution. It has now been more than a month and a half without any progress. I also have an official payment request open in my account (ticket №18012306, dated 06/11/2026, still marked "In progress").

My request: that the 20,000 XOF be credited to my Paripesa account. If this is not technically possible, I request a full refund of this amount to my Orange Money account.

Id: 1633385737

I am attaching to this complaint:

The Orange Money receipt confirming payment (date, amount, transaction reference)

Recent screenshots of the exchanges with Paripesa support (chat and email)

Screenshot of the pending payment request in my account

Hello team,

My paripesa account id - < sent to the casino >

Dear team I’m deposit 4500 inr on date 06/07/2026 via upi in my paipesa account but still my deposit not credited yet,

There live chat support team very ridiculous I’m send my deposit screenshot 100 times but they still not solve my issue ,

I’m send all things but they not helping me,

I’m waiting since long time around 62 hours time complete,

2 days already complete still my deposit not credited yet or not refunded yet ,

Kindly please help me give my 4500 inr deposit 🥺

Hello,

I am contacting you because PariPesa still refuses to process my withdrawal even though I have provided all the documents they requested.

I have already sent:

- my ID card,

- my passport,

- my driving license,

- my bank statement,

- my payment information,

- selfies,

- and several verification photos.

Despite sending all these documents multiple times, my withdrawal of approximately 6 million CFA has remained blocked for 11 days now.

At this point, I honestly feel that they do not want to pay my money and are intentionally delaying the process by continuously requesting the same documents without ever giving a final response.

This situation has placed me in a very difficult financial and psychological situation. I have lost a lot of money on their platform over a long period of time, several million CFA, and now that I am finally recovering part of that money through my winnings, I feel that they do not want to allow me to withdraw my funds.

I have fully cooperated with all their requests since the beginning, yet my money remains blocked on their platform.

I have kept all emails, screenshots, and proof of every document sent, and I am ready to provide everything if necessary.

Please help me resolve this situation.

Kind regards,