Complaint #771 Parimatch Casino

Deposit not reflected into gaming account

By manjuntkr2512

2 months ago

I hv deposited 7000 in parimatch through Paytm but amount still has not been credited to my gaming account its been a week the transaction shows declined but money has left the account after successful transaction …I have raised a ticket in parimatch and reached out to support but still I didn’t get any conclusion and after waiting for a week I have uploaded screenshot to transaction and bank statement pls look into this issue and solve as soon as possible ..below r the given details of transition and screenshot of payment

Gaming id - < sent to the casino >

Payment option - Paytm

UTR- 618817006612

Time - 9.30pm ist

Date - 7th July 2026

Disputed Casino Parimatch Casino

Reason Other

Amount ₹7000

Discussion

AskGamblers

• Support Team

2 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

manjuntkr2512

2 months ago

Thank you I have received my amount. Ask gambler platform is the best ♥️

AskGamblers

• Support Team

2 months ago

Dear @manjuntkr2512,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Parimatch Casino

• Representative

2 months ago

Greetings,

We are pleased to inform you that, as per Ticket ID 114858822, your deposit transaction of INR 7,000 made on 07/07/2026 was successfully credited to your betting account on 16/07/2026.

Kindly check your betting account for confirmation of the credited funds.

Thank you for your patience and cooperation.

Parimatch Casino Complaint Stats

Resolved 260 / 339

Avg. Amount $2,391

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Parimatch Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 162 out of 206 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Parimatch Casino Complaints

See all complaints for this casino

Account locked under Rule 88 verification delay past the promised 5day timeframe

Dear AskGamblers Team,
I am filing this complaint against Parimatch due to an unjustified delay in processing my withdrawal and verifying my identity documents.
The Timeline:
September 15, 2026: I successfully created an account, fully completed the initial identity verification via Sumsub, deposited $21, and placed a bet.
Withdrawal Request: After my bet settled, I requested a withdrawal of my balance (now $22). Two hours later, Parimatch halted the transaction and requested "additional verification.
Secondary Verification: I immediately submitted all requested additional verification documents. Parimatch customer support explicitly stated that the review process would take up to 5 days.
Current Status: Today marks the 9th day since my submission. My funds remain locked, and the withdrawal is blocked.
The Issue with Support:
Every time I contact Parimatch support for an update, the representatives give me a generic, scripted reply stating that I am in "violation of Rule 88 of our Terms and Conditions."
Rule 88 simply states that Parimatch has the right to request additional verification at any time. It is not a rule that a player can "violate" simply by waiting for the casino to review documents. I have fully cooperated and provided everything asked of me.
Furthermore, I referred over 6 of my friends to the platform around the same time. Their funds and withdrawals have also been blocked under the exact same pretext. It appears our accounts have been flagged as a group, and the verification process is being deliberately stalled.
Despite all this their "rule" they still allowed Deposit but won't allow withdrawal, this just looks like abuse of power.
Requested Resolution:I request that Parimatch immediately reviews and approves my secondary verification documents, lifts the restrictions on my account, and releases my $22 withdrawal.
Thank you for your assistance in resolving this matter.

76h left

$22

asking for bank statement for Net Wallet transactions after verification

Betting id 581690669

Hello AskGamblers Team,

I am raising this complaint regarding my Parimatch account, which has been restricted since 5 September 2026 for additional verification.

I fully cooperated with Parimatch and submitted all the documents they requested under Ticket ID #131185338. I completed the additional verification successfully.

After submitting the required documents, Parimatch started asking for a bank statement for certain deposits made through Net Wallet.

They requested confirmation of the following transactions:

- 20/08/2026 – 15,950
- 21/08/2026 – 50,000
- 22/08/2026 – 100,000
- 25/08/2026 – 35,000
- 25/08/2026 – 205,000
- 25/08/2026 – 47,000
- 25/08/2026 – 25,000
- 27/08/2026 – 57,000
- 27/08/2026 – 100,000

These were Net Wallet transactions, not direct bank deposits to Parimatch.
I have a attached a screen recording of my Net Wallet transaction history showing the relevant transactions and sent to them

However, despite providing this evidence, Parimatch has kept my account under review for approximately one month and continues to give me the same response ,we need bank statement for net wallet transaction , today also customer support asked me same document, I have attached screenshot for your reference

They should have a basic commonsense and think , when transaction made from net wallet, how they'll reflect in bank statement

81h left

Account Verification Delay

My account was initially verified successfully. However, when I tried to make a withdrawal, the withdrawal was declined, and I was asked to provide some additional documents along with a screenshot of my deposit.

I submitted all the requested documents and information. I received an email stating that my account is currently under review, but it has been almost one month and I have not received any further update.

Please verify so I can avail all the services of parimatch.

76h left

$1,080

Account Blocked Verification Completed but No Resolution

My Parimatch account has been blocked and I am unable to access the withdrawal option. My account shows a balance of ₹7,867.25.

Parimatch support asked me to submit documents for verification. I submitted all the requested documents by email on 9 September 2026, including my selfie with my Aadhaar card and my bank/wallet statement.

It has now been 12 days, but I have not received a proper resolution or a clear explanation regarding the status of my account and verification.

I have fully cooperated with the verification process and provided the documents requested by Parimatch. I request assistance in obtaining a clear response from Parimatch regarding my blocked account and the balance shown in my account.

I can provide screenshots of the blocked account and my email correspondence as evidence.

3h left

₹7,867

4000 UPI deposit not credited UTR 214836291476

Hello AskGamblers Team,

I would like to file a complaint against Parimatch regarding a UPI deposit of 4,000 that has not been credited to my Parimatch account from last 15 days

Transaction Details

Player ID: 558519067

Registered Email: <removed>

Deposit Amount: ₹4,000

Payment Method: UPI

Transaction Date: 4 September 2026

UTR Number: 214836291476

I made a deposit of 4,000 through UPI on 4 September 2026. The amount was successfully debited from my bank account, but it has not been credited to my Parimatch account.

I have been waiting for the issue to be resolved, but the funds are still missing.

I request AskGamblers to assist me in resolving this issue and recovering my ₹4,000.

I kindly request Parimatch to investigate the transaction using the provided UTR number and either credit the amount to my gaming account or process a refund.

I am ready to provide the UPI payment receipt, bank statement, and any other supporting documents required to verify the transaction.

I hope this matter can be resolved as soon as possible.

Thank you for your assistance.

Regards,

Vikram

Rejected

₹4,000

Blocked Withdrawal Issue 13283 USDT

I am writing to file a complaint against Parimatch regarding an account restriction and a blocked withdrawal. My total balance is 13,283 USDT, and the issue was triggered when I requested a withdrawal of 812 USDT.

My account was placed under a 'Manual Security Review' pursuant to Clause 3.7 right after I requested the 812 USDT withdrawal. I have submitted all requested KYC documents, including my National ID and official Binance deposit/withdrawal receipts, all of which were confirmed as received by support agents.

Parimatch initially established a 5-business-day timeframe for the review, which officially expired on Thursday, September 17, 2026. However, as of today, my account verification remains incomplete, my withdrawal status remains 'In Progress' (and further withdrawals are disabled), and customer support offers only vague, open-ended responses instead of resolving the issue.

Since all requested documents have been provided and the official review period has elapsed, I request AskGamblers' assistance in expediting this review, lifting the restrictions on my account, and releasing my funds.

Unresolved

$13,283

I had withdrawn 4500 on 9 September 2026

User id: 933630188

I had withdrawal 4500 and its successful but still money not received its been 6 days still money not received im sending them mails still no proper update please help me to get my payment thanks

I had withdrawn 4500 on 9 September 2026

I had attached the screenshot

Thanks

Resolved

₹4,500

Withdrawal not allowed

Hi,

I have been using parimatch for sometime and made deposits and withdrawals which were successful. From 15 days back I am not able to withdraw as in my account it is showing as:

Unfortunately, your account does not allow you to create a withdrawal request. Please contact support for more information.

I contacted with support in the website for some days which I didn’t received any response. 8 days back I mailed to the support of parimatch stating my issue. They asked some verifications which I submitted, then they asked my transaction details of the deposits I made. I submitted them.

After sometime they are asking the same questions again and again even though I submitted the details. It has been 8 days since I am sending mails, still the issue is pending.

I am attaching the required screenshots. Please let me know if you need anything from my end and help in resolving the issue resolving the issue.

75h left

Withdrawal not received in bank account from months

My player ID is 408872936

And the ticket IDs are 75456491 and 79145030

Withdrawal amount is 92000, but the withdrawal has still have not received it in my bank account. Customer service aks bank statement multiple times, but they have not solved my problem yet. Without a solution, they closed the ticket. I created the ticket the day of the withdrawal.

Many months passed still my issue not solved.

Parimatch customer service, please solve my problem and give me the withdrawal amount. I am sharing all the proofs and my updated bank statement here from the date of withdrawal to Today. Withdrawal dates are 9 Feb and 10 Feb; total withdrawals: 5. 4 withdrawals of 20000 each and 1 withdrawal of 12000. Parimatch, please check this with you database your customer service has not given me any transaction ID or any payment receipt yet. I am worried about my funds. Please tell me that my funds are secured. I am not aware of when I will get my funds.

PDF PASSWORD= < password removed >

75h left

₹92,000

Payment not received

I have made a withdrawal on parimatch on July 4th 2026.

It shows successful. No money received. I have submitted my bank statement at least 10 times.

No resolution given

Player ID—-909227055
Name— < full name removed >
Amount—26000 INR
Transaction screenshots—-Screenshot attached
UTR given by parimatch— 6171368224713

I have not received any payment.

I have been begging for my money since last 2 months i am fed up of parimatch.

My bank statement password —- < password removed >

Resolved

₹26,000