Complaint #4 Redchips Casino

Does not pay funds

By MD MAIDUL I.

4 days ago

Dear AskGamblers Complaints Team,

I am submitting a formal complaint against redchips.com (operated by Codex B.V., holding License No. OGL/2024/894/1037) regarding an unresolved withdrawal issue, groundless cancellation of my transaction, and a complete lack of support communication.

My Account Details:

Account ID: 429106548

< personal information removed >

Disputed Amount: 1,900 USDT (TRC-20 network)

Status of KYC: Fully verified (Document ID: 6872905275)

Chronology of the Issue:

Withdrawal Request: Approximately 20 days ago, I requested a withdrawal of my balance amounting to 1,900 USDT via the TRC-20 network. Prior to this, my account had been fully verified, and all KYC requirements were successfully met.

Stalling and Assurances: For almost three weeks, the casino's support team continuously delayed the process using various excuses. However, they explicitly assured me that my payout was officially "approved" and would be processed shortly.

Unexpected Cancellation: Instead of sending the funds, the casino ultimately cancelled my withdrawal, citing vague and unverified "technical issues" as the reason.

Silent Treatment: Following the cancellation, the support staff informed me that their team would contact me via email as soon as the issue was resolved. Since then, no one has reached out to me. Furthermore, the support team is now completely ignoring all my chat messages and email inquiries.

I have played fairly, fully complied with all terms and conditions, and completed my verification. The operator's behavior—falsely promising a payout, cancelling it under the guise of technical errors, and subsequently cutting off all communication—clearly violates fair gaming and financial standards.

What I want to achieve:

I request redchips.com to immediately process and transfer my legitimate balance of 1,900 USDT to my wallet and restore normal communication.

I have all the necessary evidence, including screenshots of my verified profile, transaction history showing the approved and then cancelled transaction, and chat logs with support. I am ready to provide them to the AskGamblers team.

Thank you for your time and mediation.

Sincerely,

< full namer removed >

Disputed Casino Redchips Casino

Reason Other

Amount $1900

Discussion

AskGamblers

• Support Team

20 hours ago

Dear Redchips Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Redchips Casino Complaint Stats

Resolved 0 / 2

Avg. Amount $1,400

Avg. Complaint Duration 4 days

Avg. Response Time 4 days

Redchips Casino Complaints

See all complaints for this casino

Delayed payment

Hello, I want to know that the Red Chips.Store campaign is refusing to pay my payment. They have rejected my request 17 times and said the network is overloaded. I often contact them through live chat and they always say everything is fine and I need to wait, but then they cancel my request and say I need to make a new request. It's been 10 days. The last request I made was on July 13, 2026, for 900 USD. They said I would receive my money in 24 hours, but 40 hours have already passed and I haven't received anything. Yesterday they said everything was fine, but today they say again that the network is overloaded. Please intervene in this matter and help me get my rightful money. I made a deposit of 318.21 USD. I played sports and a lot of slots, and my winnings were on a slot. I also won on sports, but they refunded my bet for no reason. I'll provide you with screenshots of the correspondence and my requests. I'll be grateful if you resolve this issue fairly.

Unresolved

$900