Complaint #4 Vox Casino

Withdrawal Delayed Due to Unclear Verification Process

By Shahinn

1 month ago

I submitted a withdrawal request, but the casino has delayed the payment due to an additional verification process. I have already provided all requested documents and fully cooperated with the verification procedure.

The casino keeps giving generic responses and refuses to provide a clear explanation of what is being verified or how long the process will take. My withdrawal remains suspended without a specific timeframe.

I believe this delay is unfair and I am requesting AskGamblers’ assistance in resolving this matter and ensuring that my withdrawal is processed as soon as possible.

I have attached screenshots of my communication with the casino as supporting evidence.

Disputed Casino Vox Casino

Reason Other

Amount kr10000

Discussion

AskGamblers

• Support Team

3 weeks ago

Dear @Shahinn,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Vox Casino

• Representative

3 weeks ago

Dear Customer,

Your transaction was temporarily sent for review by our internal security system. After the check was successfully completed, your withdrawal was finalized.

We apologize for the delay and appreciate your understanding.

If you are satisfied with the resolution of your issue, we would greatly appreciate it if you could update your review and leave us a high rating. Your feedback is very important to us and helps us continue improving our service.

Thank you for your patience and for choosing us. We wish you a wonderful day!

AskGamblers

• Support Team

3 weeks ago

Dear all,

This complaint has been reopened as per Vox Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

1 month ago

Dear Vox Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.