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Codeta Casino - Decreased winnings due to hidden bonus terms

UNRESOLVED
posted on September 4, 2018.

At my birthday I got an e-mail about a 100% bonus, with a max deposit of 1000 NOK. (See picture)

At the bottom they have the terms, translated from norwegian to english with google:

"The bonus applies only to the recipient of this email. Turnover requirements apply (35x deposits and bonus). Games count differently from the requirements. General terms and conditions apply."

I have also attached the general terms regarding bonuses,

It states that you can not win more than 10x the bonus granted. I deposited 1000 NOK and got 2000 NOK bonus. My real money balance was 0.2 NOK and my bonus balance was 2000 NOK. So my max winnings should be 20 000 NOK.

After I was done wagering the requirements and following all their terms, my bonus balance went from 16 004 NOK bonus balance to 6004 NOK real money balance. I went directly to live chat and after they have talked to the bonus department they said that the max winnings from birthdaysbonuses is 6x the deposit. But that was not written in the email or in the general terms. I have now cashed out my 6004 NOK winnings, but I am still missing 10 000 NOK since I the promo only mentions the general terms.

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