Complaint #430 Stake Casino India

Withdrawal 20187 Not Received Since 11 May No UTR and No Resolution

By Shailesh S.

2 months ago

Complaint Title

Stake Casino India Withdrawal ₹20,187 Not Received Since 11 May No UTR Provided

Complaint Details

I am submitting this complaint again under the correct casino name (Stake Casino India) as my previous complaint was rejected due to incorrect selection.

I am facing an unresolved withdrawal issue of 20,187 initiated on 11th May (Transaction ID 3463972891) which has still not been credited to my bank account.

My bank (SBI) has clearly confirmed that no such transaction has been received. Despite multiple follow-ups, Stake has failed to provide a valid UTR/reference number that would allow the bank to trace the transaction.

Instead of addressing the missing payment, their support team keeps repeating the same template responses regarding bank statement requirements. However, SBI statements are always password-protected by default, and removing the password results in the document being considered edited, which they also reject.

This creates an impossible situation where I am unable to provide a document that meets their criteria.

I have also offered to provide a signed and stamped bank statement from the branch to ensure authenticity, but this has not been properly acknowledged.

I have fully cooperated with all requests, yet my issue remains unresolved.

I kindly request AskGamblers to intervene and help resolve this matter by ensuring that Stake either

1. Provides a valid UTR reference number for the transaction, OR

2. Re processes the withdrawal amount immediately

Account Details

< sent to the casino >

Transaction Details

Amount: 20,187

Date 11 May

Transaction ID 3463972891

I am attaching all relevant proofs, including communication with support and bank confirmation.

Thank you.

Disputed Casino Stake Casino India

Reason Delayed payment

Amount ₹20187

Discussion

AskGamblers

• Support Team

1 month ago

Dear @Shailesh141104,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required information has already been sent to the Stake Casino India team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required information or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Stake Casino India

• Representative

1 month ago

Dear Shailesh141104,

We have not yet received the documents requested in our previous communication.

Please be advised that these documents are required in order for us to proceed. Without them, we are unable to continue the investigation into your case.

Kindly send us the documents at your earliest convenience so the matter can move forward.

Kind regards,

Shailesh141104

• India

1 month ago

Thank you for the update.

I would like to clarify that I have already submitted the requested bank statement previously, covering the relevant period.

As mentioned earlier, I have also verified the provided UTR number with my bank branch, and they have confirmed that no such transaction has been received in my account.

I am currently in the process of obtaining an official confirmation letter from my bank regarding the invalid/non-traceable UTR and will submit it as soon as possible.

Kindly allow me some additional time to provide this document.

Thank you for your understanding.

AskGamblers

• Support Team

1 month ago

Dear @Shailesh141104,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Stake Casino India team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Stake Casino India Complaint Stats

Resolved 181 / 181

Avg. Amount $264

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Stake Casino India Complaints

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I made a withdrawal on 22/07/2026

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After that stake asked me to share my bank statements to payment stake email. And since then almost a week has passed and I see no update and no response from stake payment email.

I'm really worried about my money now. I have never faced this type of problem with stake ever despite a old stake user.

I'm requesting stake team and Askgamblers Team to solve my issue. Tell your payment provider to process my withdrawal or refund the balance to my stake account.

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I am attaching the following evidence:

1. Screenshot of the successful Paytm/bank transaction showing the UTR number

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Stake account username: <removed>

Registered email: <removed>

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