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CookieCasino

GREAT 8.77
Players from your country not accepted
Average Complaint Response Time: 2 days
Players from your country not accepted
Average Complaint Response Time: 2 days

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CookieCasino Review

  • Home to leading software developers
  • Withdrawals within 24 hours one processed
  • User friendly interface
  • Mobile friendly design
  • 24/7 Support
  • Several country restrictions
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General info & Latest Promos
Website https://www.cookiecasino.com/
Established 2020
Owner N1 Interactive Ltd. Casinos
Casino Promotion CookieCasino: 100% up to $/€100 + 120 Bonus Spins on Book of Dead Slot, 1st Deposit Bonus

CookieCasino is an online casino where members can enjoy games from an array of top software providers. They include big and well-known names like Play’n GO, NetEnt, Pragmatic Play and many others. The site supports multiple languages and can be played instantly through a web browser or through most mobile devices. CookieCasino is licensed and regulated by the Malta Gaming Authority.

Restricted Countries and Territories

Unfortunately, there are some country restrictions at this casino which means some players will be excluded from opening an account. These countries include but aren't limited to Australia, Belgium, France, Turkey, Spain, Italy, the United Kingdom and the United States. This list could also include more restrictions, so please see ‘more casino details’ for the full list of restricted countries and territories.

Virtual Games

Players will be able to enjoy loads of video slots and there is plenty of variety. The casino is home to some of the industry's biggest releases, newest launches and all of the best golden oldies. The lobby is easy to use and players can filter by provider to make it easier to find their favourite games. There’s a search function as well which allows players to find any game, almost instantly. Titles here include the Bonanza Slot, Sakura Fortune Slot, and many others.

There are lots of table games here as well which include variations of Blackjack, Roulette, Baccarat and Poker. Players can also find games that best suit their betting limits.

If players prefer card games then they may like the casinos collection of video poker games. They’re a step up from your traditional card game and include variations like Joker Poker and American Poker. 

Live Casino

The casino is also home to a huge live dealer lounge where there are multiple rooms that host games like Live Blackjack and Live Roulette. Each room will be hosted by a real life dealer to add to the excitement and games are open around the clock to suit all kinds of players. 

Mobile Gaming

Players who enjoy betting from their mobile devices can log into the casino through a compatible mobile browser. No app is needed so players can get instant access to tons of games on devices like smartphones and tablets.

Support

Anyone who needs help and assistance can contact the casino's customer support team, available 24/7. One of the quickest ways to get help is by using their live chat however players will also be able to email the casino as well. Any further assistance can be obtained by using their online contact form.

Security and Fairness

When it comes to security players can rest assured that their personal information and financial transactions will always be kept safe. The casino uses a high level of encryption with extra firewalls to ensure this. 

They also monitor all their games for fairness. They use a random number generator so all games will produce random results, every time.

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Casino details
More Casino Details More details
  • Website

    https://www.cookiecasino.com/
  • Software

    NetEnt, Authentic Gaming, Betsoft, Big Time Gaming, Booming Games, Elk Studios, Endorphina, Evolution Gaming, Fantasma Games, Fugaso, Kalamba Games, Nolimit City, Pragmatic Play, Push Gaming, Quickspin, Red Tiger Gaming, Relax Gaming, Sthlm Gaming, Thunderkick, Yggdrasil Gaming, 1x2Games, 4ThePlayer, BGAMING, EGT Interactive, Electric Elephant, Gamomat, Golden Hero Games, Hacksaw Gaming, Iron Dog Studios, iSoftBet, Play'n GO, Playtech, Playson, Microgaming, ReelPlay, Spinomenal, Swintt, Tom Horn Gaming, TrueLab Games, Wazdan
  • Deposit Methods

    Visa, MasterCard, Paysafe Card, Trustly, Maestro, Neteller, Skrill, Rapid Transfer, Interac, iDebit, instaDebit, EcoPayz, Klarna Instant Bank Transfer, Neosurf, Zimpler
  • Withdrawal Methods

    Visa, MasterCard, Trustly, Interac, iDebit, instaDebit, EcoPayz, Skrill, Neteller, Neosurf, Bank Wire Transfer, Paysafe Card, Maestro, Rapid Transfer, Klarna Instant Bank Transfer, Zimpler
  • Withdrawal Times

    EWallets: 0-1 hours

    Card Payments: 1-5 days

    Bank Transfers: 1-7 days

    Cheques: Not offered

    Pending Time: 0-12 hours

  • Withdrawal Limit

    EUR/USD 4,000 per day, EUR/USD 10,000 per week, EUR/USD 40,000 per month
  • Affiliate Program

    Playamo Partners
  • Restricted Countries

    • Anguilla
    • Australia [8]
      • Australian Capital Territory
      • New South Wales
      • Northern Territory
      • Queensland
      • South Australia
      • Tasmania
      • Victoria
      • Western Australia
    • Belarus
    • Belgium
    • Czech Republic
    • Estonia
    • France
    • French Guiana
    • French Polynesia
    • Germany [16]
      • Baden-Württemberg
      • Bayern
      • Berlin
      • Brandenburg
      • Bremen
      • Hamburg
      • Hessen
      • Mecklenburg-Vorpommern
      • Niedersachsen
      • Nordrhein-Westfalen
      • Rheinland-Pfalz
      • Saarland
      • Sachsen
      • Sachsen-Anhalt
      • Schleswig-Holstein
      • Thüringen
    • Gibraltar
    • Greece
    • Guadeloupe
    • Israel
    • Italy
    • Jersey
    • Latvia
    • Lithuania
    • Martinique
    • Mayotte
    • New Caledonia
    • Portugal
    • Puerto Rico
    • Romania
    • Réunion
    • Saint Martin
    • Slovakia
    • Slovenia
    • Spain
    • Sweden
    • Switzerland
    • Turkey
    • Ukraine
    • United Arab Emirates
    • United Kingdom
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
    • Wallis and Futuna
  • Casino Type

    Instant Play, Mobile
  • Manual Flushing

    No
  • RTP

    Not stated
  • Currencies

    Euros, US dollars, Canadian dollars, Norwegian kroner, Polish zlotys, New Zealand dollars
  • Languages

    English, Polish, German, Finnish, Norwegian, French
  • Licences

    Malta Gaming Authority
  • Company

    N1 Interactive Ltd. Casinos
  • Established

    2020
  • Live Chat

    Yes
  • Contact

    Support Email: [email protected]

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CookieCasino Reviews by Players

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hintz.william 1 review
Reviewed on September 2, 2021

LIKED

I noticed that one page has a lot of things going on so you need to scroll down further to reach the end. Though there are several bonuses offered, most are for specific slot games only. Such a bummer that the free spins bonuses are for Book of Dead, Honey Honey, and Legacy of Dead only.

DISLIKED

There are times that the live chat feature takes a lot of time to load. Hope they’ll fix it. It is a good thing that there are a lot of bonuses offered but there are several wagering requirements to look out for.
juhomk887 1 review
Reviewed on February 17, 2021

LIKED

At first I was winning ok, and I still have plenty of profit from casino. Casino has very large choise of games. However now I have stopped playing because of their unfair policy.

DISLIKED

I played through their VIP program and all gone well until Level 11. At level 11 they paid 10€ reward just like at their Terms and conditions. I gained level 12 (reward 20€) and level 13 (reward 50€) and waited when are they going to pay me. Well, they did not. I asked about my rewards, and they said that there is some kind of auto issuing bonus function disabled. I have not disabled any functions. They said they are unable to pay rewards. That is against their own terms and conditions, and that is also not very polite to customers.

Also it was very hard to get my first cashout from them, because they did not seem to accept my documents. It took multiple emails and attempts from me.
Angiegee28 1 review
Reviewed on September 2, 2020

DISLIKED

They are trying everything not to pay me. I’ve made a withdrawal many times with no problems. They have all my documents. Up until yesterday morning they paid me.
All of a sudden, I win larger yesterday and they asked me for endless ID.
First they said “we ask when ID is about to expire or a different payment is made." Clearly they are lying because my ID expires in 2025 and I only use Interac for deposits. First they emailed me asking for my pic of me beside my ID. I did it. Not good enough. Then they emailed me to send a pic of my transaction with reference ID. Did that. Still not good enough. Then they asked me for a bank statement. But they’ve paid me out before (smaller amounts ) but now they are giving me a hard time because it’s a larger amount. I’ve provided them with everything except a bank statement because it’s the first of the month and they don’t get printed until the end of the month. I just got off the phone with the bank and they are writing a personal letter to them which is costing me $16.50.
Please don’t even bother with these people. Find a reputable Casino. Lesson learned from me.

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