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CookieCasino

Average Complaint Response Time: 2 days
Average Complaint Response Time: 2 days

CookieCasino Review

  • Home to leading software developers
  • Withdrawals within 24 hours one processed
  • User friendly interface
  • Mobile friendly design
  • 24/7 Support
  • Several country restrictions
Suggest an edit
General info & Latest Promos
Website https://www.cookiecasino.com/
Established 2020
Owner N1 Interactive Ltd. Casinos
Casino Promotion

CookieCasino is an online casino where members can enjoy games from an array of top software providers. They include big and well-known names like Play’n GO, NetEnt, Pragmatic Play and many others. The site supports multiple languages and can be played instantly through a web browser or through most mobile devices. CookieCasino is licensed and regulated by the Malta Gaming Authority.

Restricted Countries and Territories

Unfortunately, there are some country restrictions at this casino which means some players will be excluded from opening an account. These countries include but aren't limited to Australia, Belgium, France, Turkey, Spain, Italy, the United Kingdom and the United States. This list could also include more restrictions, so please see ‘more casino details’ for the full list of restricted countries and territories.

Virtual Games

Players will be able to enjoy loads of video slots and there is plenty of variety. The casino is home to some of the industry's biggest releases, newest launches and all of the best golden oldies. The lobby is easy to use and players can filter by provider to make it easier to find their favourite games. There’s a search function as well which allows players to find any game, almost instantly. Titles here include the Bonanza Slot, Sakura Fortune Slot, and many others.

There are lots of table games here as well which include variations of Blackjack, Roulette, Baccarat and Poker. Players can also find games that best suit their betting limits.

If players prefer card games then they may like the casinos collection of video poker games. They’re a step up from your traditional card game and include variations like Joker Poker and American Poker. 

Live Casino

The casino is also home to a huge live dealer lounge where there are multiple rooms that host games like Live Blackjack and Live Roulette. Each room will be hosted by a real life dealer to add to the excitement and games are open around the clock to suit all kinds of players. 

Mobile Gaming

Players who enjoy betting from their mobile devices can log into the casino through a compatible mobile browser. No app is needed so players can get instant access to tons of games on devices like smartphones and tablets.

Support

Anyone who needs help and assistance can contact the casino's customer support team, available 24/7. One of the quickest ways to get help is by using their live chat however players will also be able to email the casino as well. Any further assistance can be obtained by using their online contact form.

Security and Fairness

When it comes to security players can rest assured that their personal information and financial transactions will always be kept safe. The casino uses a high level of encryption with extra firewalls to ensure this. 

They also monitor all their games for fairness. They use a random number generator so all games will produce random results, every time.

Screenshot

Casino details
More Casino Details More details
Responsible gambling info Responsible gambling info
  • Website

    https://www.cookiecasino.com/
  • Software

    NetEnt, Authentic Gaming, Betsoft, Big Time Gaming, Booming Games, Elk Studios, Endorphina, Evolution Gaming, Fantasma Games, Fugaso, Kalamba Games, Nolimit City, Pragmatic Play, Push Gaming, Quickspin, Red Tiger Gaming, Relax Gaming, Sthlm Gaming, Thunderkick, Yggdrasil Gaming, 1x2Games, 4ThePlayer, BGAMING, Amusnet Interactive (Former EGT Interactive), Electric Elephant, Gamomat, Golden Hero Games, Hacksaw Gaming, Iron Dog Studios, iSoftBet, Play'n GO, Playtech, Playson, Microgaming, ReelPlay, Spinomenal, Swintt, Tom Horn Gaming, TrueLab Games, Wazdan
  • Deposit Methods

    Visa, MasterCard, Paysafe Card, Trustly, Maestro, Neteller, Skrill, Rapid Transfer, Interac, iDebit, instaDebit, EcoPayz, Klarna Instant Bank Transfer, Neosurf, Zimpler
  • Withdrawal Methods

    Visa, MasterCard, Trustly, Interac, iDebit, instaDebit, EcoPayz, Skrill, Neteller, Neosurf, Bank Wire Transfer, Paysafe Card, Maestro, Rapid Transfer, Klarna Instant Bank Transfer, Zimpler
  • Withdrawal Times

    EWallets: 0-1 hours

    Card Payments: 1-5 days

    Bank Transfers: 1-7 days

    Cheques: Not offered

    Pending Time: 0-12 hours

  • Withdrawal Limit

    EUR/USD 4,000 per day, EUR/USD 10,000 per week, EUR/USD 40,000 per month
  • Affiliate Program

    Playamo Partners
  • Restricted Countries

    • Afghanistan
    • Anguilla
    • Australia [8]
      • Australian Capital Territory
      • New South Wales
      • Northern Territory
      • Queensland
      • South Australia
      • Tasmania
      • Victoria
      • Western Australia
    • Belarus
    • Belgium
    • Canada [13]
      • Alberta
      • British Columbia
      • Manitoba
      • New Brunswick
      • Newfoundland and Labrador
      • Northwest Territories
      • Nova Scotia
      • Nunavut
      • Ontario
      • Prince Edward Island
      • Quebec
      • Saskatchewan
      • Yukon
    • China
    • Cuba
    • Czech Republic
    • Estonia
    • France
    • French Guiana
    • French Polynesia
    • Germany [15]
      • Baden-Württemberg
      • Bayern
      • Berlin
      • Brandenburg
      • Bremen
      • Hamburg
      • Hessen
      • Mecklenburg-Vorpommern
      • Niedersachsen
      • Nordrhein-Westfalen
      • Rheinland-Pfalz
      • Saarland
      • Sachsen
      • Sachsen-Anhalt
      • Thüringen
    • Gibraltar
    • Greece
    • Guadeloupe
    • Hong Kong
    • Iran
    • Israel
    • Italy
    • Jersey
    • Latvia
    • Lithuania
    • Martinique
    • Mayotte
    • Netherlands
    • New Caledonia
    • North Korea
    • Portugal
    • Puerto Rico
    • Romania
    • Russia
    • Réunion
    • Saint Martin
    • Slovakia
    • Slovenia
    • South Korea
    • Spain
    • Sweden
    • Switzerland
    • Syria
    • Turkey
    • Ukraine
    • United Arab Emirates
    • United Kingdom
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
    • Wallis and Futuna
  • Casino Type

    Instant Play, Mobile
  • Manual Flushing

    No
  • RTP

    Not stated
  • Currencies

    Euros, US dollars, Canadian dollars, Norwegian kroner, Polish zlotys, New Zealand dollars
  • Languages

    English, Polish, German, Finnish, Norwegian, French
  • Licences

    Malta Gaming Authority
  • Company

    N1 Interactive Ltd. Casinos
  • Established

    2020
  • Live Chat

    Yes
  • Contact

    Support Email: [email protected]

  • Deposit Limit Tool

    Yes
  • Wager Limit Tool

    Yes
  • Loss Limit Tool

    Yes
  • Time/Session Limit Tool

    Yes
  • Self-Exclusion Tool

    Yes
  • Cool Off/Time-Out Tool

    Yes
  • Reality Check Tool

    Yes
  • Self-Assessment Test

    Yes
  • Withdrawal Lock

    No
  • Self-Exclusion Register Participation

    No
Suggest an edit

CookieCasino Reviews by Players

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Write a review
Mariagst 3 reviews
Cyprus
Message
Reviewed on January 27, 2022

LIKED

Nice site, fast loading of the games, they did also review my documents fast but nothing else good to say.

DISLIKED

I think this casino will do anything not to pay you. And also please add Cyprus to restricted counties. After I won big they gave me such a hard time, talking about 100 emails. In the end they told me I'm not allowed to play, they cash out my deposit which I hope I get and closed my account.
damjan071 11 reviews
Poland
Reviewed on January 13, 2022

LIKED

The main attraction at this casino for me are the bonuses, especially the Sunday bonus. Besides, like other casinos from this network, it offers a wide selection of providers, as well as normal RTP games, friendly support. I don't know what positive things to enter here yet.

DISLIKED

Up to a point, I had no complaints about the casino. It changed when I made a deposit using the mifinity method and as it turned out, I could not withdraw using this method because there was an error. I was told to wait for someone to take care of my case. I waited a few days and no response. Eventually I started to play with my account balance - I lost it and three hours later someone from the casino said that the error was fixed and I can withdraw money (but I didn't have any anymore). I feel cheated by the casino on this.
Blackjax 283 reviews
India
Message
Reviewed on September 30, 2021

LIKED

Cookie casino was released in 2019 and is owned and operated by the respectful N1 interactive ltd and like all other casinos of their brand it is also regulated by Malta Gaming Authority. The sign-up process takes around 20 seconds and you are good to go as soon as you verify your account and fill in your profile info which takes almost under a minute. The casino offers you to play in six currencies which are EUR, USD, CAD. NZD, NOK and PLN. You can choose to play in any currency on your any deposit as every account is flexible with multiple currencies. The minimum deposit and withdrawal amounts are €20 and €10 respectively.

Cookie casino has more than 4000 slot games given by 60 slot providers including some big names such as Amatic, Btg, PlayNgo, Netent, Red Tiger, Yggdrasil, Push Gaming, Gamomat, Elk, Thunderkick, Playtech and many more. You can try these games with a raw deposit or take advantage of their decent welcome package. The casino gives you a welcome package of two deposits, a 100% up to €100 and a 50% up to €100. The casino also gives a reload bonus of 50% up to €100 on every Sunday. The wager requirements for these bonuses are 40 times the bonus which have to be completed in 14 days. The casino has a pretty long list of restricted games than I would have liked but since the casino has so many games, I think I will not take that as a negative point. The maximum bet allowed while being on bonus is €5 and the minimum deposit to claim any bonus is €20.

Cookie casino has a very helpful support staff and they are at your service 24x7. The casino verified my account in under 12 hours. So far I haven’t been able to manage a cash out but as we know N1 casinos are famous for their quick cash outs and cash outs at N1 casinos usually happen under eight hours.
hintz.william 6 reviews
Reviewed on September 2, 2021

LIKED

I noticed that one page has a lot of things going on so you need to scroll down further to reach the end. Though there are several bonuses offered, most are for specific slot games only. Such a bummer that the free spins bonuses are for Book of Dead, Honey Honey, and Legacy of Dead only.

DISLIKED

There are times that the live chat feature takes a lot of time to load. Hope they’ll fix it. It is a good thing that there are a lot of bonuses offered but there are several wagering requirements to look out for.
juhomk887 1 review
Reviewed on February 17, 2021

LIKED

At first I was winning ok, and I still have plenty of profit from casino. Casino has very large choise of games. However now I have stopped playing because of their unfair policy.

DISLIKED

I played through their VIP program and all gone well until Level 11. At level 11 they paid 10€ reward just like at their Terms and conditions. I gained level 12 (reward 20€) and level 13 (reward 50€) and waited when are they going to pay me. Well, they did not. I asked about my rewards, and they said that there is some kind of auto issuing bonus function disabled. I have not disabled any functions. They said they are unable to pay rewards. That is against their own terms and conditions, and that is also not very polite to customers.

Also it was very hard to get my first cashout from them, because they did not seem to accept my documents. It took multiple emails and attempts from me.
Angiegee28 1 review
Reviewed on September 2, 2020

DISLIKED

They are trying everything not to pay me. I’ve made a withdrawal many times with no problems. They have all my documents. Up until yesterday morning they paid me.
All of a sudden, I win larger yesterday and they asked me for endless ID.
First they said “we ask when ID is about to expire or a different payment is made." Clearly they are lying because my ID expires in 2025 and I only use Interac for deposits. First they emailed me asking for my pic of me beside my ID. I did it. Not good enough. Then they emailed me to send a pic of my transaction with reference ID. Did that. Still not good enough. Then they asked me for a bank statement. But they’ve paid me out before (smaller amounts ) but now they are giving me a hard time because it’s a larger amount. I’ve provided them with everything except a bank statement because it’s the first of the month and they don’t get printed until the end of the month. I just got off the phone with the bank and they are writing a personal letter to them which is costing me $16.50.
Please don’t even bother with these people. Find a reputable Casino. Lesson learned from me.
Heertz 2 reviews
Denmark
Reviewed on July 16, 2020

DISLIKED

My experience with cookie casino is not good. They do whatever it takes to stop your withdrawals. When I did a big withdrawal i got excluded and shut down. My genuine opinion of this casino is that I would never recommend it to anyone, not even my worst enemy.
yurchh 8 reviews
Netherlands
Message
Reviewed on July 8, 2020

LIKED

The site is clean looking and easy to navigate, lots of games from different providers. The cashouts and document checks are really quick and this is a selling point for me. And wish other casino's took notes from Cookiecasino.

DISLIKED

Not much, the bonus offers are sometimes a little bit skimpy. Could do with a 100%+ bonus from time to time as a random e-mail or something would be great.
blondie 1533 reviews
Message
Reviewed on June 30, 2020

LIKED

Cookie casino is one of the newest casinos added on Askgamblers and they caught my eye right away. First of all, they have quite a catchy name, but secondly after taking a quick look at their Askgamblers review noticed they were a part of N1 brands which I like and play at, so I was interested in trying them out.

Before signing up I noticed that not only they have a nice-looking lobby, but also that they offered a decent welcome bonus- 100%match bonus for the first deposit along with 120 free spins on Book of Dead slot. However, I made a decision to not claim the bonus after taking a closer look at their bonus terms. My favorite game Twin spin was restricted from bonus play, so was Reactoonz and a few others of my favorites. I really didn't want to be that restricted and the list of excluded games from bonuses was pretty long, so I decided to sign up but make a deposit without claiming the bonus. The sign up process was very quick and effortless and then I proceeded with a deposit. I made a deposit of 40eur.

At first, I played TwinSpin for about 100 spins- I didn’t get a single big win so after the autoplay stopped, I decided to move on. The second game I played was Reactoonz. I was playing with minimum bets but didn’t seem to be even close to get the Gargantoonz Feature. When my balance dropped below 20eur I went to play Moon Princess hoping for a quick feature, however that didn’t happen either and my balance was gone quite quickly.

Overall I had a nice session at Cookie casino- they have a nice variety of top-tier game providers, the lobby is easy to navigate and no technical issues appeared. But with that being said, I didn't like their bonus terms, although the wagering was decent, the restricted game selection was a pretty long one. At this point, I'm not sure I will play there again.
limazulu 2 reviews
South Africa
Reviewed on May 11, 2020

LIKED

The website's interface is great. Very clean. I love the theme of the casino. Also, if you look at their VIP program, you can see that it's like one of those Candy Crush games which I love.

DISLIKED

They aren't accepting bitcoin at the moment, but I know these guys are working on it. Also, it would be great if they have a category for provably fair games.

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