Complaint #37 Revolution Casino

Delayed withdrawal

By mfeyenoord

2 hours ago

Casino name: Revolution Casino

Description of the issue:

I am submitting this complaint regarding excessive and unexplained delays in processing my withdrawal requests.

I currently have three pending withdrawals of €500 each via bank transfer, for a total of €1,500. The withdrawal requests were submitted on the following dates:

* Withdrawal ID: 75fe9fb3-0862-45c8-b62b-bc196fc9dff8 – requested on 20/05/2026 (14 days pending)

* Withdrawal ID: e7f11d6a-ccb4-4c9e-9151-1e70777e8d5f – requested on 22/05/2026 (12 days pending)

* Withdrawal ID: 012edec1-5035-4757-a9ba-5cb8bf302c28 – requested on 23/05/2026 (11 days pending)

All three withdrawals remain pending despite repeated contact with customer support.

My account is fully verified. The casino has confirmed via email that my verification is complete and that no additional documentation is required. I have retained copies of these communications and can provide them upon request.

There are no active wagering requirements on my account. My winnings were obtained through normal gameplay, and I possess complete records of my deposits, bets, wins, and transaction history.

During the past two weeks, I have contacted customer support numerous times. Every response has been essentially identical: I am told that withdrawals are being prioritized, that the casino is experiencing withdrawal delays due to high volume, and that I should continue waiting. However, no meaningful update or timeframe has ever been provided.

What concerns me further is that another player known to me, who plays at the same casino and has a similar account level, received a withdrawal within approximately one day during the same period that my withdrawals have remained pending. This suggests that withdrawals are still being processed, but mine continue to be delayed without explanation.

In addition to the €1,500 currently pending, I have approximately €15,500 remaining in my account balance that I intend to withdraw once the pending withdrawals are processed. At the current pace, it could take an unreasonable amount of time to receive my legitimate winnings.

I have complied with all casino requirements, my account is verified, and no issues have been raised regarding my gameplay or withdrawal eligibility. Therefore, I respectfully request AskGamblers to investigate this matter and assist in obtaining the processing and payment of my pending withdrawals.

Player username: < sent to the casino >

Total amount currently pending: €1,500

Remaining balance intended for withdrawal: approximately €15,500

Withdrawal method: Bank transfer

Disputed Casino Revolution Casino

Reason Delayed payment

Amount €1500

Discussion

There are no replies at the moment.

Revolution Casino Complaint Stats

Resolved 19 / 19

Avg. Amount $1,585

Avg. Complaint Duration 11 days

Avg. Response Time 2 days

Revolution Casino Complaints

See all complaints for this casino

Withholding payment since May 25th

Good afternoon.

I hope you are well.

I have three withdrawals pending with Revolution; one from the 25th May, another from the 30th May and another from the 1st June, totalling €1150.

I have a further €881.63 awaiting withdrawal on the account (you are only allowed 3 pending withdrawals).

Meaning in total there is €2031.63 outstanding.

I have followed this up by email, only to be fobbed off with 'We're working on your withdrawal' etc.

I have made a formal complaint, yet I have still not received anything.

I have attached screenshots showing all of the above.

I would very much appreciate your assistance with this matter.

Should you require anything more from me, please don't hesitate to ask.

Thank you.

75h left

€2,032

DelayedWithdrawal

Casino name: Revolution Casino

Description of the issue:

On 09/05/2026, I submitted a withdrawal request for €3,500 via Revolut. The casino has a daily withdrawal limit of €500 per 24 hours.

It has now been 5 days and my withdrawal is still marked as 'under review'. I have contacted their live support multiple times and each time I receive the same generic response: that the finance team is working on it and they cannot provide a specific timeframe.

My account is fully verified. All wagering requirements have been completed. There is no legitimate reason for this delay.

I have also filed a complaint with Casino Guru on 14/05/2026.

I am requesting AskGamblers to mediate this dispute and help me recover my funds of €3,500.

Player username: Ioan Adrian Nicolicea
Withdrawal amount: €3,500
Withdrawal method: Revolut
Date of withdrawal request: 09/05/2026

24h left

€3,500

Huge delayed payment of 267 TND

I have a withdrawal request of 267 TND in casino revolution since the 2nd of April still until now pending review, i ask daily since a week about any updates by live chat and by sending emails, they saod the same thing everytime, we understand your frustration but your money are safe and you will get it very soon... But no updates since nearly 2 weeks (time frame in this casino is maximum 3 days) , they just kodding me, only excuses and lies and nothing seems serious!!

Resolved

د.ت.‏267

Revolution Casino 500 EUR Withdrawal Delay

Hello AskGamblers Team,

My name is < full name removed >, and I am submitting a complaint regarding my withdrawal from Revolution Casino (Curacao license).

I won a total of €11,933.60 on Revolution Casino. To release this amount, I played a bonus of €1,400 on a €20 initial deposit, fulfilling all bonus requirements according to the casino rules. After completing the bonus, my remaining balance of €11,933.60 became available for withdrawal.

On Friday, 16/01/2026 at 09:00 AM, I submitted my first withdrawal request of €500 (Transaction ID: c861a710-1be7-4386-b583-0c4d7b06a7f0), which is the maximum daily withdrawal allowed for my player level (Level 1). According to the casino’s terms and conditions (Clause 6.15), withdrawals should be processed within 3 business days, excluding weekends and public holidays.

As of today, 22/01/2026, my withdrawal is still marked as “under review”. I have contacted Revolution Casino multiple times via email and live chat:

• Chat agents stated that the withdrawal had been “sent from their side”

• Email support said the withdrawal is still “being reviewed by the Finance Department”

These statements are contradictory, and the funds have not been credited to my account.

I have fully complied with all rules:

• I am a new player (Level 1)

• I have not exceeded daily (€500) or monthly (€7,000) withdrawal limits

• I have not used VPNs or broken any terms

• My account is fully verified

I have also read all available reviews and complaints about Revolution Casino and noticed many players have experienced problems with withdrawals. I am now facing a similar issue and I am asking for your help and guidance to recover my legitimate winnings of €11,933.60, starting with the pending €500.

I can provide all email correspondence and chat transcripts if required.

Thank you very much for your assistance.

Kind regards,

< full name removed >

Resolved

€11,934

My payments are delayed

Hello Revolution Casino,

The reason for my message today is that after 4 business days, my withdrawals are still not paid. This delay isn't stated or normal, my account does not need any verification, so I don't really understand what's the cause behind this delay.

When contacting support through Live Chat, the experience is really poor; it almost feels like agents are AI, giving generic answers every time without being able to fix anything.

I have never felt like this in any other casino I've played. I feel like I'm getting ignored by their support team, always giving the same answer.

I would really appreciate if I could get my 500 euros soon, since it's stated that withdrawals are made within 3 business days.

Resolved

€1,500

Delay withdrawal 20 days ago

Hello, I would like to ask for help because trying to sort something out in chat with support doesn't help and I have been waiting for my payment for 20 days.

02/07/2025 I submitted two withdrawal requests (screen)

after a few days of waiting, I asked support how long my payout to SKRILL can be processed. I learned that there are a lot of withdrawal requests at any given time and it may be delayed. Ok I said it happens. But a week later my withdrawal request still had the status “in verification”. Again I went to live support where I was informed as before that my money will definitely reach me but I still have to wait a bit longer.

Today is the 20th day of the wait, I tried again to find out more on live support but again I was left without concrete information.

I ask ASKGAMBLERS to help me with my case.

Greetings

Resolved

zł2,800

Delay with me payment

After waiting beyond the established time to receive my winnings from a deposit plus a bonus that they offered me in my email. Also asking daily and not getting any kind of response from the financial area, only automated messages from the online chat agent team where they are very kind and have told me that the casino is going through delays in payments and they cannot commit to giving me an estimated date of my payment nor give me a solution other than to wait and wait and honestly I do not consider this situation normal. That is why I decided to open this payment complaint. I am a regular player in this casino and something like this had never happened before but unfortunately it happened and it is time for my complaint to be resolved. I think it is fair for me to receive my payment for 133 eur.

Resolved

€131

Delay in 500 Withdrawal Request for Immediate Resolution

Dear Revolution Casino Support Team,
I hope this message finds you well.
I am writing to formally address the ongoing delay regarding my withdrawal of €500, which I requested on 9th June. It has now been over 3 days since the withdrawal request was made, and I have not yet received my funds.
I have reviewed the Terms and Conditions on your website, and according to the information provided, withdrawals are typically processed within a certain timeframe. However, my withdrawal has not been processed as expected, and I have not been provided with a clear explanation or update on the status of the payment.
For your reference, here are the details of the transaction:
* Withdrawal Amount: €500
* Date of Withdrawal Request: 9th June 2025
* User Account Name: Sophie
* Transaction Reference Number: 8fbeb907-7d8a-47d0-aae9-5520224c7d11
I have been on live chat and also emailed. I keep getting generic answers in live chat with no proper answer or reason. In email I have not heard back expect once saying it should be processed within 3 working days. Since then I have not heard anything.
I would appreciate it if you could kindly provide me with a status update and clarify the reasons for this delay. As a valued customer, I expect timely and efficient processing of all transactions, and I trust that you will give this matter your immediate attention.
Please let me know when I can expect my withdrawal to be completed. I would also appreciate confirmation of any additional documentation or steps required on my part to expedite the process.
If this issue is not resolved promptly, I may have to consider escalating the matter further, including reaching out to any relevant gambling authorities or consumer protection agencies.
Thank you for your understanding and cooperation. I look forward to your swift resolution.

Resolved

€500

Resolution needed for delayed withdrawals

Hi,

I currently have three pending withdrawals that have been pending for 5 business days. My account is fully verified.

I’ve reached out to customer support, but they’ve only informed me that there is a delay, and the status has not been updated at all.

According to their terms and conditions, withdrawals should be processed *within* 3 business days.

Also, since the maximum number of active withdrawals allowed is three, I’m unable to submit any further requests, which is only adding to the delay.

Could you please provide me with an update on when I can expect these withdrawals to be processed? I would like to keep this thread open until all withdrawals are successfully completed.

Thank you

Resolved

€1,500

Withdrawal Delay Need Immediate Resolution

Dear

I am writing to express my frustration regarding my withdrawal request of 498 EUR, which I made on Sunday. I have been waiting for a long time, and despite my repeated attempts to contact support via emails, live chat, and messages, I keep receiving the same automated response: “Please wait, your funds will be processed.” It feels like I am talking to a robot rather than a real support agent.

I have deposited more than 250 EUR into my account, and when I finally won, it seems like you are refusing to process my withdrawal. This situation is extremely concerning, and I would like a clear and immediate update on the status of my payment.

Please provide a concrete response and let me know when exactly I will receive my funds. If this issue is not resolved soon, I will have no choice but to escalate the matter further.

Looking forward to your prompt reply.

Rejected

€498