Complaint #14 LoneStar Casino

Not paying out redemption

By Dillon H.

1 day ago

I submitted a redemption request almost 2 weeks ago, and they have yet to pay this out.

This happened after I emailed about a self-exclusion, but did not officially confirm to proceed, and they preemptively decided to close my account.

I have emailed their support team every day this week and still have not heard anything back regarding this redemption request.

Disputed Casino LoneStar Casino

Reason Delayed payment

Amount $700

Discussion

66 hours left for LoneStar Casino to respond.

StonedDawg

1 day ago

I am waiting on a redemption for $700

AskGamblers

• Support Team

1 day ago

Dear @StonedDawg,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

LoneStar Casino Complaint Stats

Resolved 1 / 5

Avg. Amount $4,132

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

LoneStar Casino Complaints

See all complaints for this casino

My redemption is taking to long

I requested a redemption for $125 on June 17th it's the 20th now and I don't understand why it's taking days to get such a small redemption. I feel like they want me to cancel so I rebet my winnings and I'm not going to do that. I just want my winnings. I'm fully verified and just want to be paid. I have sent them emails trying to find out why it's taking so long, and they just send me generic replies saying it's processing.

81h left

$125

7 days and counting

I am writing this to warn others about the current payout situation at Lonestar Casino. I have been a fully verified member here for a long time, so there should be no reason for delays regarding KYC or documentation.
I requested a $500 redemption exactly 7 days ago. Despite the amount being well within standard limits and my account being verified, the funds are still sitting in a "pending" state with absolutely no movement.
It is incredibly frustrating to deal with these types of delays when you have played by the rules and maintained a verified status. I have reached out, but the lack of urgency in processing my withdrawal is disappointing. If you are looking for a platform that respects your time and processes payouts in a reasonable window, my experience here has been the opposite.
I am still waiting for my money. Proceed with caution if you decide to play here.

5h left

$500

Verification failed after winning big

I have already contacted support with no response. I hit a small jackpot ($677). When I went to redeem I followed the KYC process as I do on any other site. Immediately after submitting my ID, I was denied verification. To re-verify it says to contact support. I did and have heard nothing. Yet they responded to my trustpilot review immediately.

Unresolved

$677

LONESTAR not paying about 7800 dollars

I have had a pending redemption for over a week now. They said I am fully verified so there is nothing more I can do on my end. I have emailed them many times and gotten the same cookie-cutter response. It is not the first redemption I have gotten before and I haven’t had any trouble up to this point.

Unresolved

$7,800

Withdrawal pending over 2 weeks with no timeline

I am submitting a complaint regarding a pending redemption of $7,600 that has now been outstanding for two weeks.

I requested this withdrawal on or around March 20, 2026. Since then, I have contacted support multiple times and have consistently been told that my redemption is “in queue” with the payments team. However, I have not been provided with any clear timeline or explanation for the delay.

This is significantly outside the normal processing timeframe, as previous withdrawals have been completed within 1–2 days.

At this point:
• My account is fully verified
• I have not been asked for any additional documentation
• There are no known issues or violations on my account

Despite this, the withdrawal remains pending with no resolution.

I am requesting that LoneStar Casino process my $7,600 redemption immediately or provide a clear and specific reason for the delay along with a confirmed timeframe for completion.

I am happy to provide any additional information if needed.

Thank you.

Unresolved

$7,600

Delayed payment with no transparency

Player ID 9746480. I am fully verified on Lonestar and have played through tens of thousands over the past few months. I have had many successful redemptions including multiple over $2500.
3/7-I submitted a redemption request for $2500+.
3/10- The request was still pending so I cancelled and re-submitted for a new amount of $3581.
3/12- Emailed for an update and it was requested that I fill out a W9 and send 3 months of bank statements which was completed same day.
3/16, 3/18 & 3/21- Requested an update on the status and timeline for the redemption.
Lonestar has not provided me with a reason for the delay or given any timeframe for when this will be processed.

Unresolved

$3,581

Delaying payment on redemption

I am fully verified on the site and requested a redemption last Friday, around a little after noon.

It says they usually have redemption paid out 24 to 48 hours, yet after numerous email attempts, they won’t give me a clear reason, but just say it has to clear safety checks or something stupid like that!

They want me to cancel my redemption, I’m guessing is why they are dragging their feet.

Resolved

$1,000