Complaint #303 1win Casino

Missing withdrawal of 150000 INR from 5th May

By Mtajmul005

1 month ago

Dear AskGamblers Team,
I am submitting this official complaint against 1win Casino regarding a severe issue with my withdrawals that has been unresolved for 14 days now. My Casino Game ID is 89143386.
On 5th May 2026, I requested FIVE separate withdrawals of 50,000 INR each, totaling 2,50,000 INR. On the 1win platform, the transaction history shows the status of all FIVE transactions as "Successful."
However, this data is completely fabricated. Upon cross-checking my official State Bank of India (SBI) account statement, ONLY TWO transactions of 50,000 INR each were actually credited to my account (one from a gateway remitter named 'Prince' and another from 'Amichand'). The remaining THREE transactions, totaling 1,50,000 INR, are completely missing and have never been received by my bank.
For the last two weeks, I have been constantly contacting 1win VIP support. Instead of resolving the issue, the agents (including Agent Rohan) keep running away by closing the chat sessions abruptly. They repeatedly copy-paste scripted robotic answers asking me to provide a "bank rejection response regarding the UTR."
The catch is: 1win refuses to provide me the 12-digit UTR/RRN numbers for the three missing transactions! My bank cannot track any inbound payment or issue a written statement without a UTR number. 1win only shared one single UPI ID for a transaction that I already received, using it to pretend they solved the case.
I have already submitted a complaint on Casino Guru which is currently pending approval, and I am escalating this here because 1win is clearly running a payment gateway scam by showing fake success statuses on their dashboard.
I am attaching my 1win withdrawal history showing the 5 successful statuses and my official bank statement showing only 2 credits. I request AskGamblers to mediate and force 1win to either credit the 1,50,000 INR back to my casino wallet or provide valid 12-digit UTR numbers for the three missing batches immediately.
Thank you.

Disputed Casino 1win Casino

Reason Delayed payment

Amount ₹150000

Discussion

AskGamblers

• Support Team

1 week ago

Dear @Mtajmul005,

Please keep in mind that using offensive language or any other form of activity that could be classified as verbal aggression is considered a severe violation of the AGCCS Terms and Guidelines.

Due to the above, the complaint has been rejected, and your account has been permanently banned from using any of the services offered by AskGamblers.

Thanks for your understanding.

Inactive user

1 week ago

A crucial warning to all fellow players and viewers visiting this thread:
If you see this complaint marked as 'Resolved' in the future, please DO NOT believe it. It is nothing but an illusion. If AskGamblers closes or marks this case as resolved, know that my funds have NOT been recovered. They use these false 'Resolved' tags just to protect the casino's reputation and manipulate data, while the player's money remains stolen. Do not trust these statistics; your hard-earned money is never safe here."

Inactive user

1 week ago

If AskGamblers decides to block my account after this, I will take it as absolute proof that both AskGamblers and 1win are birds of a feather and completely corrupt together. Let me make one thing very clear: I have taken screenshots of every single message and all the evidence on this thread. Blocking my account will not erase anything—everything will be exposed publicly on social media.
If both of you are clean and innocent, then prove it right now. Stop hiding, provide the official bank-stamped payment receipt immediately, and credit my entire payment back into my gaming wallet. Otherwise, I am done with both 1win and AskGamblers. You have crossed all limits of unfairness."

Inactive user

1 week ago

AskGamblers,

It honestly feels like you are working hand in glove with 1win. Every single piece of evidence and proof has to be provided by the player, while 1win is allowed to make blind claims without showing any proof, and you put absolutely no pressure on them. This looks like a clear collusion where both of you are just eating up the players' hard-earned money together.

1win Casino Complaint Stats

Resolved 96 / 99

Avg. Amount $501

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

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My Registered Email: <removed>

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Subject: Formal Complaint Regarding Refunded Funds Not Credited – ID 354142059

To Whom It May Concern,

I am submitting this formal complaint regarding funds that were refunded but have not been credited back to my account.

Case Details:

- Account ID: 354142059

- Support Ticket: SPP-220343

- Amount: 50,000 ARS

- Transaction Date: May 6, 2026

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1. The deposit failed due to a name mismatch.

2. The funds were refunded on May 6, 2026.

3. The refund was successfully received by the original sender/payment provider.

4. Supporting documentation, transaction records, and Coelsa ID records confirm the successful refund.

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1. An immediate investigation into the whereabouts of the refunded 50,000 ARS.

2. Identification of the payment provider/cashier who received the refund.

3. Immediate crediting of the funds to my account or return of the funds through the appropriate payment method.

4. A written response detailing the outcome of the investigation and the expected resolution timeframe.

I have attached all supporting documentation provided by Binance, including refund confirmations, transaction history, Coelsa ID records, and evidence showing that the refund was successfully received by the payment provider.

I look forward to your prompt response and a definitive resolution of this matter.

Sincerely,

< full name removed >

Account ID: 354142059

Support Ticket: SPP-220343

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