Complaint #2
Millioner Casino
Failure to enforce self exclusion and continued marketing
1 month ago
Dear AskGamblers Team,
I would like to file a complaint against Millioner Casino regarding their failure to properly handle my self-exclusion request.
On December 6, 2025, I clearly requested the permanent closure of my account due to gambling addiction. I explicitly stated that I had lost control and asked to be blocked from accessing the account.
Despite this, my account was not closed immediately. It took more than one month for the casino to actually close it.
During this period, I still had access to my account, which exposed me to further gambling activity and potential financial losses, despite my explicit request for self-exclusion.
Additionally, even after the account was eventually closed, I continued to receive promotional emails, including bonuses and offers encouraging me to gamble again.
This behavior is unacceptable and violates responsible gambling obligations, especially given that I had clearly declared a gambling addiction.
I no longer have access to my account and I am unable to verify the exact total amount of my deposits. Therefore, I kindly request that the casino provide my full transaction history for the relevant period.
I am seeking a fair resolution considering the delay in enforcing my self-exclusion and the continued marketing communications.
Thank you for your assistance.
Kind regards,
I would like to file a complaint against Millioner Casino regarding their failure to properly handle my self-exclusion request.
On December 6, 2025, I clearly requested the permanent closure of my account due to gambling addiction. I explicitly stated that I had lost control and asked to be blocked from accessing the account.
Despite this, my account was not closed immediately. It took more than one month for the casino to actually close it.
During this period, I still had access to my account, which exposed me to further gambling activity and potential financial losses, despite my explicit request for self-exclusion.
Additionally, even after the account was eventually closed, I continued to receive promotional emails, including bonuses and offers encouraging me to gamble again.
This behavior is unacceptable and violates responsible gambling obligations, especially given that I had clearly declared a gambling addiction.
I no longer have access to my account and I am unable to verify the exact total amount of my deposits. Therefore, I kindly request that the casino provide my full transaction history for the relevant period.
I am seeking a fair resolution considering the delay in enforcing my self-exclusion and the continued marketing communications.
Thank you for your assistance.
Kind regards,
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