Payment complaint

Hello, I am loyal player at casino Kinbet for months. My account is fully verified. I have withdrawn money a few times (5 times) successfully, always I use method skrill for deposits and withdrawal, never problems, VIP managers spam me with promos almost every day, but now I have problems. I withdrew money 800€ on saturday evening and than another 800€ on sunday afternoon (800€ is max per day) and I am still waiting for money. Their process to check withdrawal is 1-3 business days which they have written in rules. I wrote them like 15 times (via live chat and vip manager email), but always copy paste response - they will speed it up and I will get my withdrawal soon, that they are doing everything they can. For me this is classic fraud, they are delaying witdhrawal so I cancel my withdrawals and lose money? I didn't use any bonuses for deposit or play with any bonus money, I played on same device, personal info didn't change. I think there is something suspicious about them, they don't even explain why it takes so long even when I ask them. Always the same answers. I am adding screenshots as proof and check it out please, this is unreal to do this to loyal players, I was pleased till now, VIP managers were nice, support was nice, they were looking for excuses time to time to not give me offers that they sent me and I had to give 100 proofs to get it but OK, withdrawals were also procceed in 2-3 days (also for weekend one time!), but this now is fishy. And one more thing there is no problem in skrill since Kinbet didn't approve my withdrawal, when they do I get money on Skrill instantly.

Thanks,

< first name removed >

I have Registered as player at the casino since more than 8 months, and played and become a VIP L5 member, I was playing sometimes winning and sometimes loosing and making some withdrawals and all was fine.

On the first week of this month as usual I played and get a good luck and big win 25,000 $ I continued playing and raising my bet on my Favorite Game to the Max. and my wins increased and reaches more than 100,000 $, on 5th Jan i made my first withdrawal of 1500$ and I got them, on 6th I made another withdrawal of 1500$ on 7th the same and on 9th the same.

The 3 days limits passed and nothing credited to my account I chatted several times with the Customer support and always promises to prioritise my withdrawals without real action , I talk to my VIP account manager also no Real action , I emailed customer support and I got only promises at the End I emailed the Compliant team at the casino and the next day they told me that they processed the 9th Jan deposit , I checked on my casino and that was true it changes from under verify to under process and after 2 days i found that this withdrawal have been returned to my account with a remark on the withdrawal status that its been declined even my withdrawal was to the same card which was been used before and it was processed without decline !!!

I emailed the Compliant team again and so far no response

As on now my first 2 withdrawal status still under verification since 6th and 7th January and another withdrawal dated 12th Jan also under verification.

Am not sure if this is accepted

I have screenshots for my pending withdrawals showing the dates and the amount , I have copies from all Emails I have send to Customer support and to Compliant team and also I have script for my last 2 chats with live chat of the customer support and I can provide you with all those documents upon your request.

I've been playing at this casino for months.

After numerous deposits, I've never had any problems. But after my first win, I tried to make three withdrawals of €500 (since that's the maximum they allowed).

Just three days after my withdrawal request, they blocked my account with €1,500 in pending withdrawals and a balance of €15,000 in my gaming account. All this without giving me any valid reason, and after dozens and dozens of emails,

I still have no reason and can't get my €16,500 back.

I'm sure they're scamming me.

Please help me, I'd be grateful.

Thank you so much.

I won €1059 at Kinbet Casino 14 days ago, but they have not processed my withdrawal.

I’ve contacted live support multiple times and also sent emails. Every time they say it will be done “soon,” but nothing happens. No updates, no progress.

This delay is unacceptable and feels like I’m being ignored.

I just want my rightful winnings to be paid without further excuses or delays.