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Subject: Escalation of Delayed Withdrawals – INR 27,000 and INR 10,000

Dear Askgamblers Team, I am submitting this complaint regarding two delayed withdrawal transactions that remain unresolved despite multiple follow-ups with customer support.

Transaction 1

Amount: INR 27,000
Approved: 03/06/2026 at 07:57:19 IST

Transaction 2

Amount: INR 10,000
Approved: 04/06/2026 at 22:51:27 IST

The platform informed me that Local Bank Transfer withdrawals are processed within 1–4 banking days (excluding Saturdays, Sundays, and holidays). Despite this, I have not received the funds.

Customer support acknowledged the delay and stated that the INR 27,000 withdrawal is under review with their payment partner. However, they have not provided any expected resolution timeline. They have repeatedly asked me to wait without offering a concrete update.

I respectfully request an immediate investigation and resolution. If the transfers cannot be completed, I request that both amounts be promptly returned to my gaming wallet. If the transfers have already been processed, I request the relevant UTR/reference numbers and proof of transfer for both transactions.

I have attached the available transaction details and correspondence with customer support for reference.

Thank you for your attention to this matter.
Disputed Casino Dafabet Casino
Amount ₹37000

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-1

Dear Dafabet Support Team and AskGamblers Team,


I would like to sincerely thank both of your teams for your assistance, patience, and continuous support throughout the resolution process. I confirm that both of my withdrawal transactions have been successfully credited to my bank account.


I truly appreciate the time and effort you invested in resolving this matter. Thank you once again.


Kind regards,

<full name removed>

User name loyalty-level-1
Dear Customer Support,

Thank you for the update.

I confirm that both withdrawal amounts have been credited back to my gaming account. I have already submitted a new withdrawal request for these funds.

Kindly process the withdrawal and let me know if any further documents or verification are required.

Thanks.
User name

Dear @Harsha6534,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

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System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

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56h left
$1,068