Complaint #312 1win Casino

Withdrawal pending

By Prashu1924

3 months ago

I am submitting this complaint regarding unresolved withdrawal issues with 1win.

I initiated withdrawal requests on 02 May 2026, and despite a significant amount of time having passed, I have still not received the funds in my bank account.

The related withdrawal requests include:
SPP-133230 --> 50000
SPP-133464 --> 49999

The withdrawals are marked as "successful" or "completed" on the platform and Telegram bot; however, no funds have been credited to my bank account.

I have fully cooperated with the verification process and have already provided all requested documents, including my latest bank statement, to confirm that the funds were not received.

My primary concern is that 1win has not provided any transaction evidence or payment details to support their claim that the withdrawals were successfully processed. I have repeatedly requested the following information:

Transaction date
Recipient/beneficiary name
Transaction reference number or UTR/IMPS reference

Any payment confirmation details
Without these details, I am unable to verify the transaction with my bank or investigate the issue from my side.

Despite multiple follow-ups, I continue receiving generic responses without a clear explanation or documentary proof of payment. If the withdrawal was genuinely processed from the operator's side, these transaction details should be available and shared for verification.

I respectfully request assistance in mediating this matter and ask 1win to either:

Provide valid transaction proof and payment reference details for verification with my bank, or
Resolve the issue by ensuring the pending funds are properly credited.

I am prepared to provide screenshots, bank statements, email correspondence, and all relevant evidence supporting this complaint.

Thank you for your assistance.

Disputed Casino 1win Casino

Reason Other

Amount ₹99999

Discussion

32 hours left for 1win Casino to respond.

Prashu1924

2 days ago

I thought your indian payment provider system is very week and knowledge of indian banking is also week you have to get knowledge first without any proper details means all details of the transaction like whole bank statement need to verify and my bank is also required all thing and I am asking again and again for the details from you and I have one more question could you please tell me if player deposit stuck so why you are asking for bank statement from the player could you tell and if player want so you are not provide how fare it is only fake promises 1win doing no resolution not giving whole details of the transaction already inform multiple time ss and transaction reference number never says transaction successfully done and there is possibility reversal happens but 1 win share with me only a single transaction screenshot please share valid bank statement of payment provider if you don't want means you are fake because my bank statement multiple time but what you did you are sharing single transaction Screenshot if really transaction done by your payment provider so why they are not able to share the bank statement.

AskGamblers

• Support Team

2 days ago

Dear @Prashu1924,

The 1win Casino has submitted evidence to both the complaint thread and our team confirming that the funds were dispatched to your account on May 2nd, 2026.

The AskGamblers Complaint Team kindly asks you to update your complaint in a timely manner. Please confirm whether you have provided the 1win Casino team with either:

Official written feedback from your bank's customer support, or
A clear screenshot of your inquiry confirming that—based on the provided UTR/reference number—your bank is unable to independently trace the payment or determine its status.

Please remember that per the AGCCS Terms and Guidelines accepted upon registration, you are required to provide full cooperation throughout this process. Should you fail to provide the requested information or update your complaint within the allowed timeframe, we will have no choice but to close the case as Resolved and advise you to escalate the matter directly to the relevant regulatory authority.

Thank you for your cooperation.

Prashu1924

3 days ago

Hello Team,

Thank you for your response.

However, I would like to clarify that I have already submitted my bank statement multiple times as requested. I have also communicated with my bank regarding the transaction and the UTR/reference number.

My bank has informed me that, since I am the beneficiary of the transaction, they require the complete transaction details and bank/payment statement from the payment provider or the sender's bank in order to investigate the matter further. They are unable to independently trace the transaction solely based on the information currently available to me.

Therefore, my bank has specifically requested the payment confirmation or bank statement from the payment provider showing the complete transaction details, including the sender's bank details, transaction status, and confirmation of whether the payment was successfully processed, reversed, refunded, or credited.

Since I have already provided all the documents and bank statements available from my side multiple times, I kindly request that you please share the relevant payment provider transaction statement or complete payment details with me as soon as possible. This will allow me to submit the required information to my bank so they can communicate further with the relevant payment provider or bank.

I would sincerely appreciate your urgent assistance in this matter, as this issue has been pending for a considerable period of time.

Please share the requested transaction/payment documentation at the earliest possible opportunity.

Thank you for your support and cooperation.

Kind regards,

1win Casino

• Representative

3 days ago

Hello!
We understand your concerns regarding the transaction. To proceed with the matter, please provide a response from your bank’s customer support or a screenshot of your inquiry confirming that, based on the UTR/reference number provided, the bank is unable to independently trace the payment or determine whether it was received, reversed, refunded, or otherwise processed.
Unfortunately, without this previously requested confirmation, we are unable to initiate a new investigation. Once we receive the official confirmation from your bank, we will forward your case to our Finance Department for a further review of the transaction details and, where possible, request the relevant documentation from the payment provider.

1win Casino Complaint Stats

Resolved 124 / 124

Avg. Amount $456

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Complaint Status

32h left

₹99,999

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1win Casino Complaints

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Refund stuck for weeks with only automated replies Self excluded account balance not paid

Hello AskGamblers Team and 1win,
I am submitting a new complaint because the previous one was closed on the basis that 1win support said the request was “being processed.” However, the situation has not improved at all.

Account Information:
Player Account ID: [25581487]
Amount: Approximately $197 USD

Summary of the Issue:
My player account is under a 1-year self-exclusion. Before and during this period, affiliate commissions from 1win Partners were transferred into this player account. Around $197 was successfully credited to my player account from the affiliate balance.
I requested a refund/withdrawal of this remaining balance. Support asked for my crypto address, which I provided immediately.

What has happened since then:
For several weeks I have only received the same automated reply:
“Your request for a refund of an unsuccessful deposit is being processed, please wait.”
This description is incorrect. It is not an unsuccessful deposit. It is money that was already transferred from my affiliate (Partners) account into my player account.

At one point, support told me to contact my “VIP manager.” No VIP manager was ever assigned to my account, even though I had requested one multiple times in the past.

I have sent multiple polite follow-ups clarifying the nature of the funds and asking for a timeline. I continue to receive only the same computerized reply with no real update and no payment.

Current Situation:
The refund has been stuck in “processing” for a long time with zero progress. Support is not providing any human response, timeline, or resolution. I am in a difficult financial situation and urgently need this money.

What I am requesting:
Please process the refund of the approximately $197 to the crypto address I already provided, or give a clear explanation and a definite timeline.

I have full screenshots of the entire conversation, including the request for the crypto address and all the repeated automated replies.

Thank you for your assistance.
Best regards,
Shubham

33h left

$197

My withdrawal is stolen

Id: 377492129
I deposited 250 TND via the local D17 digital wallet network and cleanly won 1,700 TND. I requested a withdrawal on August 31st. My payout has been completely stuck in "Pending" status for over 48 hours.Customer support keeps running me in an endless loop demanding a traditional "bank receipt." D17 is a local mobile e-wallet managed by La Poste Tunisienne and does not issue traditional bank slips. I have already provided my official e-Dinar account statement (Extrait de compte) and my National ID card to your security email queue, but support has gone completely silent.I am requesting 1win management to manually override the P2P gateway block and release my 1,700 TND withdrawal to my D17 wallet immediately.
My account is verified and every task is done and I’m asking for my money

73h left

د.ت.‏1,700

Has not processed two withdrawals and is not providing a way to complete identity verification

I am raising this complaint regarding two pending withdrawals from my 1win account. Both withdrawals have remained in “Under review – Transferring payment for processing” status, and 1win has not processed them or provided a clear resolution.

Account details:

Account Name: < full name removed >
1win User ID: 370708736
Country: India

Withdrawal 1

Amount: ₹37,693
Method: USDT (TRC-20)
Created: 28 August 2026 at 05:12 PM
Current Status: Under review – Transferring payment for processing

Withdrawal 2

Amount: ₹50,000
Created: 30 August 2026 at 02:12 AM
Current Status: Under review – Transferring payment for processing

As of 31 August 2026, both withdrawals are still pending. I initially contacted 1win Support regarding the ₹37,693 withdrawal because it had already been pending for more than 24 hours.

1win responded stating that, under their rules, they may request identity documents and instructed me to complete verification by going to: Profile → Settings → Identity Verification

I immediately checked my account. However, there is no “Identity Verification” option available under my Profile → Settings.

I contacted 1win again and clearly explained that I am ready and willing to provide all documents required for identity verification, but the verification option is not available in my account. I also provided a screenshot showing the available options in my Settings.

I have not received a proper solution or a way to submit my identification documents.

I want to make it clear that I am not refusing verification. I am fully prepared to complete KYC and provide any documents required. The issue is that 1win is directing me to a verification section that is not available in my account.

Meanwhile, both of my withdrawals remain stuck at the same “Under review” stage.

What I am requesting. I would appreciate AskGamblers’ assistance in getting 1win to:

Provide me with a working and secure method/link to complete identity verification, if KYC is required.
Review and complete the verification process without further unnecessary delay.
Process my two pending withdrawals totaling ₹87,693 (₹37,693 + ₹50,000), assuming there are no legitimate issues with my account or documents.
Provide a clear explanation for the prolonged delay and the reason the withdrawals have not progressed.

I am attaching screenshots of my withdrawal statuses, my Profile/Settings section showing that the Identity Verification option is not available, and my email correspondence with 1win Support.

I hope AskGamblers can help resolve this matter, as I have cooperated with 1win and am ready to provide any required documentation

Resolved

₹87,693

Withdrawal marked successful on 1win but not credited to my bank

I am writing to ask for help with a withdrawal issue I am currently having with 1win.

The withdrawal is showing as “Successful” in my 1win transaction history, but the money has still not been credited to my bank account.

I have checked my bank account and transaction history carefully, but there is no record of the funds being received. I have also contacted my bank to make sure there is no issue on their side, and they confirmed that the payment has not been received.

I have contacted 1win about the situation, but the issue has still not been resolved. Since the withdrawal is already marked as successful on their system, I would like to know where the funds were actually sent and why they have not reached my bank account.

I kindly ask AskGamblers to help me escalate this matter with 1win and request that they properly investigate the withdrawal and provide proof of payment or a transaction reference that can be traced by my bank.

I hope this issue can be resolved fairly and that the withdrawal will be credited to my bank account as soon as possible.

Thank you for your assistance.

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Withdrawal pending for 4months

Withdrawal has been pending, and I have been waiting endlessly.

Account ID 356135357

Please help me with this.

I really don't know if this is legit anymore.

I have tried all I can after contacting the 1win support team also contact 1win technical support, and also 1win manager, and also telegram bot.

Please help me, AskGamblers.

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Internal Ticket Pending for 15 Days - Account ID [48510350] - Withdrawal Failed & Reversed by Bank

Hello,

I am writing because my internal support ticket has been ignored and left PENDING FOR 15 DAYS.

My withdrawal of 7000 is incorrectly marked as "Successful" on my dashboard. However, my bank has officially investigated this transaction and confirmed that the funds failed to process and were successfully reversed back to the sender's account on 10/08/26.

The money is currently sitting back in your payment gateway pool.

Because your internal support is not responding, I am preparing to list this case publicly on independent gambling arbitration boards.

Attached: Official bank confirmation showing the funds were never credited.

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Unresolved KYC Verification & Withdrawal Issues - Account ID: 355569670
Dear AskGamblers Team,
I am filing a formal complaint against 1win regarding unresolved verification and funds withdrawal issues for my account ID: 355569670.
I have strictly followed all required procedures and submitted a clean, unedited video recorded via another device displaying my full account credentials, e-wallet transaction history, and proof of identity.
Despite fully complying with their requirements, the support team repeatedly sends generic automated responses without reviewing the provided proof.
The full video proof is uploaded and accessible via this direct link:
https://wormhole.app/kA4XEa#Ab9yegsEVxgkp3n_SVPt-A
I request AskGamblers' intervention to prompt 1win to process my withdrawal without further automated delays.

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