Complaint #312 1win Casino

Withdrawal pending

By Prashu1924

3 weeks ago

I am submitting this complaint regarding unresolved withdrawal issues with 1win.

I initiated withdrawal requests on 02 May 2026, and despite a significant amount of time having passed, I have still not received the funds in my bank account.

The related withdrawal requests include:
SPP-133230 --> 50000
SPP-133464 --> 49999

The withdrawals are marked as "successful" or "completed" on the platform and Telegram bot; however, no funds have been credited to my bank account.

I have fully cooperated with the verification process and have already provided all requested documents, including my latest bank statement, to confirm that the funds were not received.

My primary concern is that 1win has not provided any transaction evidence or payment details to support their claim that the withdrawals were successfully processed. I have repeatedly requested the following information:

Transaction date
Recipient/beneficiary name
Transaction reference number or UTR/IMPS reference

Any payment confirmation details
Without these details, I am unable to verify the transaction with my bank or investigate the issue from my side.

Despite multiple follow-ups, I continue receiving generic responses without a clear explanation or documentary proof of payment. If the withdrawal was genuinely processed from the operator's side, these transaction details should be available and shared for verification.

I respectfully request assistance in mediating this matter and ask 1win to either:

Provide valid transaction proof and payment reference details for verification with my bank, or
Resolve the issue by ensuring the pending funds are properly credited.

I am prepared to provide screenshots, bank statements, email correspondence, and all relevant evidence supporting this complaint.

Thank you for your assistance.

Disputed Casino 1win Casino

Reason Other

Amount ₹99999

Discussion

30 hours left for 1win Casino to respond.

Prashu1924

2 days ago

Even after more than 60 days, you are still asking for more time. This is one of the worst online casino experiences I have ever had.
I have played on multiple online casino platforms, and I have never faced a withdrawal issue lasting this long. I experienced a similar situation with Stake, but they resolved it within 15 days. Even that was a long wait, but it was far better than what I am experiencing with 1win.

If your payment provider has genuinely processed the withdrawal, then please provide the complete transaction details, including:

Transaction Reference ID

Date and Time of the Transaction

Recipient Name/Account Details

Official Transaction Status Confirmation

Please do not send a generic copy-paste response with only a reference number. A transaction reference number is merely a unique identifier and does not prove that the transaction was successfully completed or credited.

If you are unable to provide the complete transaction details, it raises serious concerns about what is happening with your payment provider. Regardless of the reason, it is unfair that 1win players are forced to suffer due to internal issues between 1win and its payment partners.

The fact that this issue remains unresolved after more than 60 days is unacceptable. To make matters worse, it appears that 1win is blocking me from various communication channels, including Telegram, Discord, forums, and other platforms, instead of providing a proper resolution.

I once trusted this platform and have been using it for years, but the way this withdrawal issue has been handled has completely damaged that trust. I expect either complete transaction proof or the immediate return of my funds.

1win Casino

• Representative

2 days ago

Hello!
At the moment, transaction SPP-518065 is still in progress. Regarding SPP-13323, we are currently clarifying the additional transaction details you requested.
We’ll return with an update as soon as we receive the relevant information and transaction status.

Prashu1924

6 days ago

Hi Team,

As I have already mentioned, a UTR number does not confirm whether a transaction has been successfully completed or credited. It only serves as a unique identifier for the transaction.

Therefore, I request that you provide the complete transaction details so that I can verify them with my bank. A transaction reference number alone is not sufficient to confirm the actual status of the transaction.

Kindly provide the following details:

- Transaction Reference ID
- Recipient Name
- Transaction Status
- Date and Time of the Transaction

I do not believe that providing these details should be difficult if the transaction was genuinely processed. My bank statement clearly shows that the disputed transactions have not been credited to my account. Therefore, either your team or your payment provider must verify the transaction and provide the corresponding status and supporting details.

Previously, you requested screenshots, bank statements, and transaction records from my side, including transaction statuses and other supporting information. In the same manner, I expect you to provide the complete transaction details from your end. If the withdrawal was truly completed successfully, there should be corresponding transaction records available for verification.

Since the transaction would appear on my own bank statement if it had been credited, there are no privacy concerns regarding sharing these details with me. Therefore, I kindly request that you do not refuse this information on the grounds of privacy.

My bank has specifically requested these details for verification and investigation purposes.

Please provide the above information at the earliest and help resolve this matter without further delay.

Thanks & Regards,
Prashant Negi

1win Casino

• Representative

6 days ago

Hello!
The withdrawal under request SPP-133230 was successfully processed from our side, as already confirmed earlier. We have sent you an email with detailed information, including the UTR reference number for payment tracking. With this reference, you need to contact your bank directly to clarify the transaction status on their side. If the funds still do not appear in your account, please send us the bank’s response together with a bank statement showing that the amount was not credited.
Your second request is still under review. We have already forwarded it for an additional check and will provide further updates once we receive new information.

1win Casino Complaint Stats

Resolved 95 / 97

Avg. Amount $482

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

1win Casino Complaints

See all complaints for this casino

Deposit not credited by 1win

I deposited an amount of R200 on the 27th of May 2026 using the 1 voucher method on my 1win casino account, but it was never credited.

It's been 25 days, and there is still nothing.

I have escalated with their support team, but I still get the same answer that it has been escalated. I sent them the required screenshots and was told it would take 72 hours to resolve, yet I'm still waiting.

63h left

₹200

Payment delayed for over 45 days

Subject: Formal Complaint Regarding Refunded Funds Not Credited – ID 354142059

To Whom It May Concern,

I am submitting this formal complaint regarding funds that were refunded but have not been credited back to my account.

Case Details:

- Account ID: 354142059

- Support Ticket: SPP-220343

- Amount: 50,000 ARS

- Transaction Date: May 6, 2026

On May 6, 2026, I requested a withdrawal of 50,000 ARS via bank transfer. The funds were sent through a payment provider/cashier. However, Binance rejected the deposit because the transfer originated from a third-party account, which did not match the name registered on my Binance account.

Binance has officially confirmed that:

1. The deposit failed due to a name mismatch.

2. The funds were refunded on May 6, 2026.

3. The refund was successfully received by the original sender/payment provider.

4. Supporting documentation, transaction records, and Coelsa ID records confirm the successful refund.

Despite this confirmation, more than 45 days have passed and the refunded amount of 50,000 ARS has not been credited back to my gaming account, nor has it been returned to me by the payment provider.

During this period, I have contacted customer support multiple times and have only been informed that the case is under review or has been escalated. No specific resolution, timeline, or explanation regarding the current location of the funds has been provided.

Therefore, I respectfully request:

1. An immediate investigation into the whereabouts of the refunded 50,000 ARS.

2. Identification of the payment provider/cashier who received the refund.

3. Immediate crediting of the funds to my account or return of the funds through the appropriate payment method.

4. A written response detailing the outcome of the investigation and the expected resolution timeframe.

I have attached all supporting documentation provided by Binance, including refund confirmations, transaction history, Coelsa ID records, and evidence showing that the refund was successfully received by the payment provider.

I look forward to your prompt response and a definitive resolution of this matter.

Sincerely,

< full name removed >

Account ID: 354142059

Support Ticket: SPP-220343

63h left

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Uncredited deposit for 14 days Account ID 360294882

Hello AskGamblers Team,

I am submitting this complaint against 1win Casino regarding a deposit that has not been credited to my account for 14 days.

On June 3rd, 2026, I made a deposit, and the funds were successfully debited from my bank account. However, the balance was never added to my casino profile. I have contacted 1win live support multiple times over the last two weeks, and they keep giving me the same automated response, stating that my account is "under verification" and that I must wait, without offering any concrete solutions or timeframe.

My account ID is 360294882. The specific refund/transaction order numbers provided are SSP-445899 and SSP-445880.

I am attaching the official payment receipts and bank statements as proof that the money was successfully transferred from my end. I request 1win to either credit the funds immediately or process a manual refund to my bank account.

Thank you for your assistance

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Deposit not credited since 7 days

Its been 7 days since my depsoit has been on a pending stage. My deposit id is SPP- 464235 i made the deposit on 4/06/2026 today its 11/06/2026. No resolution has been given. I have tried contacting the support multiple times but the only answer they have is
1) Thank you for your patience
2) Your transaction is under progress.
If the transaction is under progress how long will it stay under progress there is no time frame for that. They asked for proofs i have sent them multiple time yet no help has been provided to me

Resolved

₹4,100

Deposit marked as Canceled by casino

Dear AskGamblers Team,
I am filing this official complaint against 1win regarding a deposit issue that has been unresolved for over 5 days.
On 2nd June 2026, I made a deposit of INR 3,000 via UPI into my 1win account (Game ID: 7216715). The amount was successfully debited from my ICICI Bank account and transferred to the merchant's UPI ID: vignesh147@tmb.
However, instead of crediting the funds to my gaming wallet, the 1win system automatically marked the deposit status as "Canceled". I immediately opened an appeal and a support ticket was generated with Ticket ID: SPP-431378.
For the last several days, I have been continuously contacting their live chat support. They keep using automated scripts, acknowledging that the standard 72-hour timeline has exceeded, and giving false assurances that the request is "currently in progress" or "forwarded to the manager."
Despite providing all official bank proofs, the UPI transaction receipt with a valid UTR number, and screenshots of the canceled transaction, 1win has refused to credit my funds and is illegally withholding my money.
I request the AskGamblers team to kindly intervene in this matter and help me get my legitimate deposit credited or refunded.

Thank you,
Suryakant Shukla

Resolved

₹3,000

4 days pending withdrawal

Hello,
I am writing to launch a formal public complaint against 1win regarding a fraudulent delay in my funds. On 1st June 2026, I initiated a legitimate withdrawal request of PKR 10,700 from my 1win account.
Ever since I placed the request, the withdrawal status has been stuck on "Pending" continuously. According to 1win's standard terms, local payment system delays should not exceed 24-48 hours. It has now been over 3 days, and my funds have not been credited to my local account.
Furthermore, when I try to reach out via the in-app live chat support, the chat screen keeps loading indefinitely or automatically closes, completely blocking me from contacting a human support agent. I have also officially emailed my dispute and full transaction receipts to their security department (Ticket/Reference:SPP- 441736. ID : 365667952 but I have received zero response.
I have 100% genuine and verified digital proof of this transaction, including the 10-digit tracking numbers and specific gateway details. 1win has no legal right to freeze my hard-earned money.
I request the 1win team on this platform to immediately audit my account, unblock my support communication channel, and clear my pending withdrawal.

Resolved

₨10,700

No update on 2 deposited amounts

I am writing to report an ongoing issue with uncredited deposits on my 1win account (ID: 72688042) and to request an urgent resolution. On 29 May 2026 at 12:01 pm, I made a deposit of 3,500 Rs via UPI, but this amount has still not been credited to my 1win account even though it was successfully debited from my bank account.

After this, on 1 June 2026 at 7:35 pm, I made another UPI deposit of 6,500 Rs, which was also debited from my account. I raised an appeal for this second transaction, but my appeal was rejected with the explanation that “payment verification failed”. Despite this, I have in fact made the payment, and the funds have left my account. I have already shared the payment screenshot and UTR ID as proof, yet the problem remains unresolved, and no clear explanation has been provided.

I have contacted 1win customer support about both of these uncredited UPI deposits, but I have not been given any effective solution so far. My money is stuck between my bank and your system, and I am unable to use these funds on the platform.

I kindly request that both deposits, 3,500 Rs and 6,500 Rs, be credited to my 1win account (ID: 72688042) immediately. I also expect a clear clarification of why the payment verification failed despite successful debits on my side, so that this issue does not occur again in the future. Also, your support team isn’t helping me despite providing correct details; they are always giving foolish responses and closing the chat

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Delaying multiple withdrawals and deposits from past 24 days

I have multiple complaints registered regarding my deposits and withdrawals to talking 170k inr now they keep on me in a loop saying we are working here are tickets created SPP-177476, SPP-165372,SPP-399408,SPP-386052, SPP-399419,SPP-349615. And few agent names are Laxmi, arya, Sumati and few more who are just saying the same reasons it will be resolved Soon and they never give a timeline for any of the complaints how long will an upi transfer takes to verify

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Deposit not received and playing with me

Hello, AskGamblers,

I deposited 25,000 rupees into my 1win gaming site, and it has been nearly 4 days, and still, my deposit has not been received. They are playing with me, and they are just time-passing with me without giving me my deposit money.

So, kindly look into this and solve my issue

My gaming ID: 57072528

Receiver's payment details

UPI ID: gpay-12202778472@okbizaxis

Upi reference no: 613925562639

Amount: 25,000 rupees

Date: 19 May 2026

Time: 11:49 PM

Resolved

Withdrawal R300 pending for more than 5 days

Withdrawal amount: R300

Withdrawal request date: 14 May 2025

Ticket ID: SPP-249098

Withdrawal method: EFT withdrawal

I requested a withdrawal of Rs300 on 14 May 2025. The withdrawal is still showing as "Pending" in my 1win app, 5+ days later.

I contacted live chat multiple times. Agent "Anna" said the request is "with the specialist team" and that they "cannot confirm" when it will be processed. They have not provided a transaction ID, payment reference, or specific reason for the delay.

1win's own policy states that withdrawals are processed within 72 hours. Deposits are instant, and my account is verified, so there is no reason for this delay.

I have screenshots of:

1. The live chat conversation where they refuse to give details

2. The app shows the withdrawal as "Pending" with ticket ID SPP-249098

I want the withdrawal to be processed immediately, or the funds returned to my 1win account so I can withdraw using a different method.

Please investigate why 1win is holding my funds past their stated timeframe.

Resolved

₹300