Complaint #312 1win Casino

Withdrawal pending

By Prashu1924

5 months ago

I am submitting this complaint regarding unresolved withdrawal issues with 1win.

I initiated withdrawal requests on 02 May 2026, and despite a significant amount of time having passed, I have still not received the funds in my bank account.

The related withdrawal requests include:
SPP-133230 --> 50000
SPP-133464 --> 49999

The withdrawals are marked as "successful" or "completed" on the platform and Telegram bot; however, no funds have been credited to my bank account.

I have fully cooperated with the verification process and have already provided all requested documents, including my latest bank statement, to confirm that the funds were not received.

My primary concern is that 1win has not provided any transaction evidence or payment details to support their claim that the withdrawals were successfully processed. I have repeatedly requested the following information:

Transaction date
Recipient/beneficiary name
Transaction reference number or UTR/IMPS reference

Any payment confirmation details
Without these details, I am unable to verify the transaction with my bank or investigate the issue from my side.

Despite multiple follow-ups, I continue receiving generic responses without a clear explanation or documentary proof of payment. If the withdrawal was genuinely processed from the operator's side, these transaction details should be available and shared for verification.

I respectfully request assistance in mediating this matter and ask 1win to either:

Provide valid transaction proof and payment reference details for verification with my bank, or
Resolve the issue by ensuring the pending funds are properly credited.

I am prepared to provide screenshots, bank statements, email correspondence, and all relevant evidence supporting this complaint.

Thank you for your assistance.

Disputed Casino 1win Casino

Reason Other

Amount ₹99999

Discussion

AskGamblers

• Support Team

1 month ago

Dear all,

Based on all the evidence presented, we can confirm that the aforementioned withdrawal was successfully dispatched by the casino on May 2nd. Unfortunately, the player has failed to provide the required information requested.

As a result, the AskGamblers Complaint Team considers this complaint Resolved and the case is now officially closed.

Thank you to all involved parties for their cooperation.

1win Casino

• Representative

2 months ago

Hello!
Thank you for sharing the details of your communication with your bank.
We’ve forwarded the information for further clarification and are reviewing the details carefully.

Prashu1924

2 months ago

Hi Team,

As requested, I have shared the screenshot of the email received from the bank regarding the transaction reference number provided by you. I have also shared the call record/details of my communication with the bank for your verification.

Please carefully review the email and the call record and verify the information from your end.

I request you to please avoid providing inappropriate or irrelevant responses and instead address the matter based on the evidence I have shared.

Kindly review everything properly and provide me with a clear and appropriate response.

Regards,

< full name removed >

Prashu1924

2 months ago

i already informed you my bank required all details of the transaction and you providing only screenshot not bank statement of the payment provider and if you need call record I will because indian banking never share any detail via mail but if you have any Indian support team so I am ready to share the call record between me and my bank.

1win Casino Complaint Stats

Resolved 143 / 147

Avg. Amount $501

Avg. Complaint Duration 11 days

Avg. Response Time 2 days

1win Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 83 out of 87 complaints in this category have been resolved.

This operator's average complaint duration is 11 days, while the average duration across all operators is 8 days.

1win Casino Complaints

See all complaints for this casino

Withdrawal delayed for 2 weeks

Hi,

I've been trying to withdraw around 1.6k from this casino since the 22th of October.

I passed KYC, but the withdrawal still isn't going through.

I've contacted support, which has created "tickets," but still the withdrawal doesn't go through.

They also told me to cancel and request the withdrawal again multiple times, but this didn't solve anything; this is why there are multiple withdrawals in the screenshot.

They also told me to write to their email, but my emails aren't answered.

The only option is to make this complaint.

ID: 378929139

90h left

$1,689

Blocked My Account Without Permission and My 1500 Deposit Issue Remains Unresolved

1Win User ID: 377686020

On 19 September 2026, I deposited ₹1,500 into my 1Win account (User ID: 377686020), but the deposit was not credited to my account.

I contacted 1Win Customer Support and submitted all the documents they requested. However, even after submitting all the required documents, my deposit remained uncredited for 20 days.

When I contacted customer support again to ask about my missing deposit, 1Win blocked my account without my permission. I never requested them to block my account.

After publishing reviews on different rating and review platforms, 1Win replied that my deposit had been credited. They also claimed that I had requested my account to be blocked. This claim is incorrect because I never requested 1Win to block my account.

Since my account is blocked, I cannot log in to check whether my ₹1,500 has actually been credited or access my funds. Although 1Win Support claims that the deposit was credited, I cannot independently verify this.

I request 1Win to take the following actions immediately:

1. Unblock my account (User ID: 377686020) so I can access it and verify my deposit.
2. If my account cannot be unblocked, refund my ₹1,500 to my original bank account.
3. Provide transaction proof confirming whether my deposit was successfully credited.
4. Explain why my account was blocked without my permission and why 1Win claimed that I had requested the account block.

I submitted all the requested documents and cooperated with the support team, but my issue remains unresolved.

I want my account unlocked or my ₹1,500 refunded to my bank account. I request 1Win to investigate this matter fairly and provide a clear resolution as soon as possible.

I hope 1Win will take this complaint seriously and resolve my issue without further delay.

Rejected

₹1,500

Deposit pending 5000 INR

Hello 1win Support Team,

I made a deposit of ₹5,000 into my 1win account (ID: 330089304) via PhonePe, but the amount has not been credited to my balance yet.

The payment was successfully debited from my bank account and shows as successful on PhonePe. However, in my 1win transaction history, the request status shows Completed below, while displaying Canceled under the ₹5,000 PhonePe entry.

Please find the transaction details below:

1win Account ID: 330089304

Request Number: SPP-2081309

Deposit Amount: ₹5,000

Payment Method: PhonePe

UTR Number: 531552095639

PhonePe Transaction ID: T2610080649046998554736

Paid To (Merchant / UPI ID): Jas Holidays (jasholidayshcluv@topay)

Debited Account: XXXXXXXXXX9153

Transaction Date & Time: 8 October 2026 at 6:49 AM

1win Request Created Time: 8 October 2026 at 07:18 AM

I have attached screenshots of the PhonePe payment receipt and the 1win request status to this email. Please verify the payment using the UTR number and credit ₹5,000 to my 1win wallet as soon as possible.

Thank you,

1win User ID: 330089304

Resolved

₹5,000

1win Casino 20kUSD Withdrawal Delayed for Over 2 Weeks Despite Completed KYC

I am submitting this complaint regarding an unreasonable withdrawal delay at 1win Casino.

It has now been over two weeks since I submitted the requested KYC documents, yet my withdrawal remains unprocessed.

I have contacted customer support multiple times, but the issue remains unresolved. I have not received a clear explanation for the delay or a specific timeframe for when my funds will be released.

I understand that verification procedures can take time, but keeping a withdrawal pending for over two weeks without a clear resolution is unreasonable.

I am requesting AskGamblers' assistance in getting 1win to process my withdrawal and release my funds as soon as possible.

Resolved

Still not processing $25

User ID: 357262011
> Withdrawal ID: SPP-2180743
> Amount: $25 via Bank Transfer
> Date: 13/10/2026 22:07
>
> My withdrawal has been stuck for over 7 days in status "In process - Verifying payment data". It was created on 13/10/2026 and stopped at 22:09 in "En proceso". I have completed full KYC verification, my bank name matches my 1win account name, and I have provided all documents. Support only says "wait" without any solution.
> I request immediate release of my funds.
> Attached screenshot as proof.

Resolved

$25

Withdrawal problem

Hello Team,

I am filing this official complaint against 1win Casino.

My registered Player ID is [376772694], and my registered email is <removed>

I have a balance of 150,544 PKR in my account, which I won playing Aviator.

For the last 5 days, I have been unable to withdraw my funds. The system displays an error stating, "Withdrawals in PKR are temporarily unavailable." However, the main issue is that EVERY SINGLE withdrawal method, including all Cryptocurrency options (USDT, BTC, LTC), has been completely hidden or restricted for my account.

I have tried contacting Live Chat support multiple times, but I only receive automated copy-paste responses. I have also sent emails but received absolutely no response.

It seems my account is being intentionally restricted from processing any payouts. I request that the resolution team intervene and ask 1win to immediately restore my withdrawal options (especially Crypto/USDT) so I can successfully cash out my funds.

I have attached a screenshot of the error as evidence.

Thank you.

Rejected

₨161,545

Account close after completed verification successfully

I'm a VIP player at 1Win Casino. I deposited around 3,000-4,000 USDT when I created my account. One day, I attempted to withdraw, but was required to complete a verification process. I then verified my identity using my national ID, a live video feed, and a selfie, and the verification was successful. However, one day, my account was blocked for no reason. I emailed the casino and received a reply stating that my account had been permanently blocked. I'm an honest player; I haven't engaged in any illegal activity or used any bonuses. 1Win Casino blocked my account for no reason and hasn't released my deposited funds or winnings yet. Please help.

Resolved

Verified Account Withdrawal Restricted ID 356754889

Dear AskGamblers Complaints Team,

I am filing a formal dispute against 1win regarding an ongoing withdrawal restriction on my fully verified account. My profile identity verification is entirely completed and green; the internal system explicitly states: "Identity verification Status: The data is verified. Thank you for confirming your identity. You can now make withdrawals safely."

On Monday, October 5, 2026, I placed standard, manual outside bets on Red/Black across Roulette games, starting with a ₹20,000 deposit. Following a completely legitimate winning streak, my final account balance reached ₹2,04,612.75 INR.

When I attempted to withdraw, the transactions were immediately placed "Under review."

• October 5: I received an automated security email stating my profile was under an inspection period.
• October 7: Live support chat agents told me that additional withdrawal checks take up to 3 working days and escalated my case file.
• October 11 (Today): The 3-working-day deadline has passed. When I followed up with live support today, the agent stated they could not process the single transaction and instructed me to split my withdrawals into three smaller requests of ₹3,333 each due to gateway processing limitations.

I have fully complied with their support team's instructions and submitted the three smaller split requests today. However, my payouts remain stuck and unresolved. My identity is already fully verified inside the app, and my gameplay was completely manual and fair.

I have attached unedited screenshots as complete evidence:

My approved green Identity Verification tab showing my account number (ID: 356754889).
My updated balance screen showing my total funds.
The live chat log where support instructed me to split the withdrawals into smaller amounts.

I request the AskGamblers team to formally contact 1win management, check my account logs, and help release my legitimate balance.

Thank you for your assistance.

Resolved

₹10,000

Deposit not Receive

My 1Win Account ID is 377686020. I deposited ₹1,500 on 19 September 2026 at 7:48 PM, but the amount has still not been credited to my account.
Every time I contact support, I am told to wait 72 hours. After 72 hours, I contact support again and I am again told to wait another 72 hours. After making me wait, your team again asks for my bank statement and payment proof. I have already submitted my bank statement and payment proof at least 10 times.
UPI Transaction ID: T2609191948330298089946
UTR: 515972486589
Amount: ₹1,500
Please stop asking me to wait another 72 hours and stop requesting the same documents repeatedly. Please investigate and credit my ₹1,500 immediately or provide a proper final resolution.

Rejected

₹1,500

Withdrawal pending since 3 days

Dear AskGamblers Team,

I would like to report an issue regarding my withdrawal.

I requested a withdrawal of ₹55,000, but it has now been more than 3 days, and the withdrawal is still pending and has not been processed.

My ID: 70551324
Withdrawal Amount: ₹55,000
Status: Pending for more than 3 days

I kindly request you to look into this matter and help me get a clear update on why my withdrawal is being delayed and when I can expect the funds to be released.

Thank you for your assistance.

Resolved

₹55,000