Complaint #312 1win Casino

Withdrawal pending

By Prashu1924

1 month ago

I am submitting this complaint regarding unresolved withdrawal issues with 1win.

I initiated withdrawal requests on 02 May 2026, and despite a significant amount of time having passed, I have still not received the funds in my bank account.

The related withdrawal requests include:
SPP-133230 --> 50000
SPP-133464 --> 49999

The withdrawals are marked as "successful" or "completed" on the platform and Telegram bot; however, no funds have been credited to my bank account.

I have fully cooperated with the verification process and have already provided all requested documents, including my latest bank statement, to confirm that the funds were not received.

My primary concern is that 1win has not provided any transaction evidence or payment details to support their claim that the withdrawals were successfully processed. I have repeatedly requested the following information:

Transaction date
Recipient/beneficiary name
Transaction reference number or UTR/IMPS reference

Any payment confirmation details
Without these details, I am unable to verify the transaction with my bank or investigate the issue from my side.

Despite multiple follow-ups, I continue receiving generic responses without a clear explanation or documentary proof of payment. If the withdrawal was genuinely processed from the operator's side, these transaction details should be available and shared for verification.

I respectfully request assistance in mediating this matter and ask 1win to either:

Provide valid transaction proof and payment reference details for verification with my bank, or
Resolve the issue by ensuring the pending funds are properly credited.

I am prepared to provide screenshots, bank statements, email correspondence, and all relevant evidence supporting this complaint.

Thank you for your assistance.

Disputed Casino 1win Casino

Reason Other

Amount ₹99999

Discussion

Prashu1924

1 month ago

Even after more than 60 days, you are still asking for more time. This is one of the worst online casino experiences I have ever had.
I have played on multiple online casino platforms, and I have never faced a withdrawal issue lasting this long. I experienced a similar situation with Stake, but they resolved it within 15 days. Even that was a long wait, but it was far better than what I am experiencing with 1win.

If your payment provider has genuinely processed the withdrawal, then please provide the complete transaction details, including:

Transaction Reference ID

Date and Time of the Transaction

Recipient Name/Account Details

Official Transaction Status Confirmation

Please do not send a generic copy-paste response with only a reference number. A transaction reference number is merely a unique identifier and does not prove that the transaction was successfully completed or credited.

If you are unable to provide the complete transaction details, it raises serious concerns about what is happening with your payment provider. Regardless of the reason, it is unfair that 1win players are forced to suffer due to internal issues between 1win and its payment partners.

The fact that this issue remains unresolved after more than 60 days is unacceptable. To make matters worse, it appears that 1win is blocking me from various communication channels, including Telegram, Discord, forums, and other platforms, instead of providing a proper resolution.

I once trusted this platform and have been using it for years, but the way this withdrawal issue has been handled has completely damaged that trust. I expect either complete transaction proof or the immediate return of my funds.

1win Casino

• Representative

1 month ago

Hello!
At the moment, transaction SPP-518065 is still in progress. Regarding SPP-13323, we are currently clarifying the additional transaction details you requested.
We’ll return with an update as soon as we receive the relevant information and transaction status.

Prashu1924

1 month ago

Hi Team,

As I have already mentioned, a UTR number does not confirm whether a transaction has been successfully completed or credited. It only serves as a unique identifier for the transaction.

Therefore, I request that you provide the complete transaction details so that I can verify them with my bank. A transaction reference number alone is not sufficient to confirm the actual status of the transaction.

Kindly provide the following details:

- Transaction Reference ID
- Recipient Name
- Transaction Status
- Date and Time of the Transaction

I do not believe that providing these details should be difficult if the transaction was genuinely processed. My bank statement clearly shows that the disputed transactions have not been credited to my account. Therefore, either your team or your payment provider must verify the transaction and provide the corresponding status and supporting details.

Previously, you requested screenshots, bank statements, and transaction records from my side, including transaction statuses and other supporting information. In the same manner, I expect you to provide the complete transaction details from your end. If the withdrawal was truly completed successfully, there should be corresponding transaction records available for verification.

Since the transaction would appear on my own bank statement if it had been credited, there are no privacy concerns regarding sharing these details with me. Therefore, I kindly request that you do not refuse this information on the grounds of privacy.

My bank has specifically requested these details for verification and investigation purposes.

Please provide the above information at the earliest and help resolve this matter without further delay.

Thanks & Regards,
Prashant Negi

1win Casino

• Representative

1 month ago

Hello!
The withdrawal under request SPP-133230 was successfully processed from our side, as already confirmed earlier. We have sent you an email with detailed information, including the UTR reference number for payment tracking. With this reference, you need to contact your bank directly to clarify the transaction status on their side. If the funds still do not appear in your account, please send us the bank’s response together with a bank statement showing that the amount was not credited.
Your second request is still under review. We have already forwarded it for an additional check and will provide further updates once we receive new information.

1win Casino Complaint Stats

Resolved 101 / 104

Avg. Amount $487

Avg. Complaint Duration 11 days

Avg. Response Time 2 days

1win Casino Complaints

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8 days over deposit still not credited

1win ID 23323408

Ticket number SPP-900741

Deposit still not available. 8 days over already.

I submitted the bank statement and payment receipt again.

Please give me my deposit soon.

How can I continue playing if the deposit is slow?

Please check again and credit it soon

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Uncredited deposit since Saturday

Here's a professional complaint you can send.

Dear 1Win Casino Support,
I am writing to formally complain about a deposit that has not been credited to my 1Win account.
I made a payment on Saturday, but the funds have still not been reflected in my casino account. This delay has caused me inconvenience, and I am disappointed that the issue has not yet been resolved.
I kindly request that you investigate this matter as soon as possible and either credit the funds to my account or provide a full explanation for the delay. If you require proof of payment, I am ready to provide the transaction receipt and any other information needed.
Please treat this matter as urgent and respond as soon as possible.
Thank you for your prompt attention.

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Dear AskGamblers Team,

I am submitting this complaint regarding an unresolved withdrawal from 1win.

Account ID: 366082460

Withdrawal Request ID: SPP-880365

Withdrawal Amount: 19,750 UAH

Withdrawal Date: 09 July 2026

I have previously completed many successful withdrawals using the same verified Visa card.

This withdrawal has remained in Processing status since 09 July 2026.

I have contacted customer support many times. They repeatedly informed me that my request is active and that they are waiting for a response from the payment system. They also confirmed that the standard processing time has already expired, but they cannot provide any estimated completion date or transaction reference.

Despite numerous contacts and assurances, my funds have still not been paid.

I respectfully request your assistance in resolving this dispute and helping me obtain my withdrawal.

Thank you.

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Withdrawal pending for 12 days with no resolution

I am submitting this complaint regarding a withdrawal issue with 1win.

My withdrawal has been pending for around 12 days without any resolution. I first requested the withdrawal on June 29, 2026. On July 1, 2026, the withdrawal status was still pending, and from that date until today, I have been contacting 1win support almost every day.

Each time I contact support, I receive the same generic response asking me to wait. In some cases, I was told that my request would be transferred to a specialist, but after that, I received no meaningful update or solution. I was also told to create an appeal through the payment history section, but there is no appeal option available in my account.

At this point, I believe the delay is excessive and unacceptable. I have cooperated with support, waited patiently, and followed their instructions, but the issue remains unresolved, and I still have not received my money.

I am asking AskGamblers to help me resolve this matter with 1win. I want the withdrawal to be processed and the funds sent to me immediately

I can provide screenshots of the pending withdrawal status and my conversations with support as evidence.

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I am writing to report a problem with a withdrawal from my 1win account that has not been resolved despite repeated attempts.

On 03 July at 03:18 p.m., I requested a withdrawal of 4,000 INR via IMPS to my State Bank of India account. In the 1win system, this transaction is shown as “Successful,” but the money has still not been credited to my bank account even after 6 days have passed, which has put me in a difficult financial situation.

My 1win account ID is 338759702, and I have used this same State Bank of India account successfully for withdrawals from 1win before, so this problem is unusual. As soon as I noticed that the money had not arrived in my bank, I contacted 1win customer support and sent them the bank statements they requested. However, they only told me to wait and said that an appeal had been made, without providing any clear explanation, time frame, or concrete solution. At the moment, the situation remains the same: the status of the withdrawal shows “Successful” in 1win, but no funds have been received in my State Bank of India account.

I request that this withdrawal of 4,000 INR be urgently investigated and that the payment be credited to my State Bank of India account without further delay. I also expect a clear explanation of what went wrong and a specific time frame for resolution, instead of being repeatedly told only to wait.

I had contacted the customer support staff everyday atleast 2-3 times but they just kept telling me it's under process and nothing else, already 6 days have passed now and there has not been any update from 1win customer support or any of there team.iam really disappointed with the customer support service of 1win regarding this withdrawal not credited into account issue and also regarding the no update being provided from there side too.

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Email - <removed>

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My Registered Email: <removed>

The Issue: Withdrawal delay / Funds not received

Amount Involved: 450 EGP (Egyptian Pounds)

Request Date: 19/05/2026

I requested a withdrawal of 450 EGP from my account on May 19, 2026.

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