Complaint #312 1win Casino

Withdrawal pending

By Prashu1924

2 months ago

I am submitting this complaint regarding unresolved withdrawal issues with 1win.

I initiated withdrawal requests on 02 May 2026, and despite a significant amount of time having passed, I have still not received the funds in my bank account.

The related withdrawal requests include:
SPP-133230 --> 50000
SPP-133464 --> 49999

The withdrawals are marked as "successful" or "completed" on the platform and Telegram bot; however, no funds have been credited to my bank account.

I have fully cooperated with the verification process and have already provided all requested documents, including my latest bank statement, to confirm that the funds were not received.

My primary concern is that 1win has not provided any transaction evidence or payment details to support their claim that the withdrawals were successfully processed. I have repeatedly requested the following information:

Transaction date
Recipient/beneficiary name
Transaction reference number or UTR/IMPS reference

Any payment confirmation details
Without these details, I am unable to verify the transaction with my bank or investigate the issue from my side.

Despite multiple follow-ups, I continue receiving generic responses without a clear explanation or documentary proof of payment. If the withdrawal was genuinely processed from the operator's side, these transaction details should be available and shared for verification.

I respectfully request assistance in mediating this matter and ask 1win to either:

Provide valid transaction proof and payment reference details for verification with my bank, or
Resolve the issue by ensuring the pending funds are properly credited.

I am prepared to provide screenshots, bank statements, email correspondence, and all relevant evidence supporting this complaint.

Thank you for your assistance.

Disputed Casino 1win Casino

Reason Other

Amount ₹99999

Discussion

Prashu1924

1 week ago

Hello 1win Support,

I am contacting you again regarding my pending withdrawal issue, which has now been unresolved for more than 100 days.

I have already shared my bank statements with your team multiple times as proof that I have not received the funds. However, you have only provided me with a transaction ID, which is merely a unique reference number. A transaction ID alone does not confirm whether a payment was actually completed, pending, failed, or reversed.

I have also contacted my bank, and they have clearly informed me that they cannot investigate the transaction based only on a reference number. They require the following official payment details:

- Recipient bank name
- Recipient account holder's name
- Complete transaction ID
- Transaction date and time
- Official transaction status (Successful, Pending, Failed, or Reversed)
- An official payment receipt, bank statement, or screenshot generated by your payment provider showing the above details and valid for the Indian banking system.

Please provide these complete transaction details. Simply sending the transaction ID repeatedly is not sufficient and does not help my bank trace the payment.

It is unacceptable that this issue has remained unresolved for over 100 days despite my repeated follow-ups. The lack of transparency from your payment provider and the absence of any meaningful resolution reflects very poorly on your platform.

If you are confident that the payment was successfully processed, then you should have no difficulty providing the complete transaction proof requested above. Otherwise, I must conclude that your payment provider has failed to process the transaction correctly, and 1win has failed to protect its players.

I request that you investigate this matter seriously and provide the complete payment details or resolve my pending withdrawal without any further delay.

Prashu1924

1 week ago

Again same 1 win and ask gamblers as I have shared bank statement multiple time with 1 win casino and they shared with me only transaction id which is only reference the unique identifier number and which did verify that Transaction is successful or pending and as I communicated with my bank also so they ask me about the whole details bank of the recipient and recipient name, transaction id, date and time and officially status of the transaction like payment provide bank statement or any ss of the transaction where status should visible and it should according bank which is valid for india region so please shared the whole details as you shared only transaction id which is only unique number not status of the transaction so please check carefully because this issue take more than 100 days and till now no positive feedback from 1 win casino side so it means how you give the facilities to your player very trash and your payment providers are doing fraud with player and you are not able to resolve that issue shame on 1 win casino platform.

1win Casino

• Representative

1 week ago

Hello!
One of the withdrawals in question was successfully processed and sent to the payment details provided by you. You may request proof of the successful transfer in the support chat. Regarding request SPP-133230, we would like to confirm that this withdrawal was also successfully processed on our end, as previously communicated. We have already sent the you an email including the UTR reference number, which can be used to track the payment with their bank.
Regarding the additional information that you requested, we are currently clarifying the details and will provide the information to the user as soon as we are able to.

AskGamblers

• Support Team

1 week ago

Dear all,

This complaint has been reopened as per 1win Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

1win Casino Complaint Stats

Resolved 115 / 118

Avg. Amount $446

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

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Hello AskGamblers team,

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On 4 August, I submitted a withdrawal request for 0.02398349 BTC, which is still pending. As far as I can recall, previous withdrawals were processed within 24 hours, but something doesn’t seem right in this case.

I have contacted customer service via live chat several times about this, but I have only received a standard reply stating that I should contact them by email. I have also sent several emails to the address provided and received only one reply asking me to verify my account, even though my account has already been verified. I completed the verification process quite some time ago, so I really don’t understand why they are giving me this excuse and ignoring all my attempts to contact them.

As my account is fully verified, I can’t see any reason to hold up my withdrawal, so I would ask 1win to process it as soon as possible

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I kindly request your help in escalating this issue and assisting me in getting my deposit credited as soon as possible.

Below are my account details and deposit information. I have also attached the deposit screenshot and my bank passbook PDF as proof of the transaction.

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