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Withdrawal not received yet from 1 week


2 months ago

This casino is now frustrating me, my withdrawal is still pending and the casino support team doesn’t reply, first they replied saying to wait till turn around time and now they are not replying and neither the money is sent its 15200 inr pending from last week. I am trying to connect with them but no response they are just not willing to resolve the issue

Disputed Casino Stake Casino India
Amount ₹15200

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Hi askgambler team,
Thanks for your support, they finally rejected the withdrawal request and returned the money back to my stake account which is still better than they claiming that money is credited to my account, in any form the complaint is now resolved. Thanks again for the support
User name
Dear Tahir K.,

Following a thorough investigation conducted by our payments team in coordination with our payment provider, we can confirm that the transaction 3523*****474 was rejected and the funds have already been returned to your account balance under transaction number 3543*****590.

The amount is now available, and we kindly ask that you attempt the withdrawal again at your convenience.

We sincerely appreciate your patience while we investigated and resolved this matter.

Kind regards,
User name

Dear Stake Casino India,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Stake Casino India Complaint Stats

Resolved 183 / 183
Avg. Amount $262
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

Stake Casino India Complaints

See all complaints for this casino
19998 UPI deposit not credited despite beneficiary bank confirming credit
I am filing this complaint regarding a UPI deposit of ₹19,997.98 made to Stake on 7 June 2026. The amount was successfully debited from my bank account, but it was not credited to my Stake wallet.

Transaction details:
Amount: ₹19,997.98
Date: 7 June 2026
UTR: 652400504495
Stake Transaction ID: 3515240124

I contacted Stake Finance regarding this issue. Stake initially stated that they had not received the payment and advised me to contact my bank.

I subsequently contacted my bank and requested an investigation. My bank contacted the beneficiary bank regarding the transaction. According to the information provided by my bank, the chargeback request was rejected because the beneficiary bank confirmed that the beneficiary account had been credited manually after reconciliation.

Therefore, there is a discrepancy between Stake’s statement that the funds were not received and the information provided by the banking side that the beneficiary account was credited after reconciliation.

I have already provided the transaction details and followed the instructions given by Stake, but the issue remains unresolved.

My request is that Stake investigate this transaction with its payment provider/reconciliation team using the UTR 652400504495 and either credit ₹19,997.98 to my Stake account or provide clear evidence showing where the funds were ultimately credited.

I am attaching the relevant email correspondence and banking evidence supporting my claim.

I kindly request AskGamblers to assist in mediating this unresolved payment dispute.
Status solved Resolved