Complaint #9 Winna Casino

Scammed for bonus

By Daniel N.

1 month ago

I signed up on Winna through their VIP Transfer program. I was promised a $7500 reward for wagering $1m. I asked if there was any time limit, and I was told it was unlimited. However, later on, when I got close to reaching the wager target, they suddenly added a time limit to the bonus to prevent me from reaching it.

Disputed Casino Winna Casino

Reason Bonus terms violation

Discussion

AskGamblers

• Support Team

1 week ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Winna Casino management acted in accordance with their Terms and Conditions, especially when it is obvious that there was enough time for a player to meet wagering requirements.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Nord

• United Arab Emirates

1 week ago

When the terms you agree to have no time limit, and you then suddenly have 12 days, that seems like quite a big difference to me.

This is a deceptive business practice.

Winna Casino

• Representative

1 week ago

Hello Daniel,

Thank you for your patience.

We would like to clarify the timeline regarding your VIP Transfer bonus.
Your VIP Status Match bonus was activated and credited on 3 February 2026. At the time the bonus was issued, there was no wagering time limit attached to the promotion.

On 24 May 2026, following a platform-wide business decision, a 30-day wagering period was introduced for all VIP Transfer bonuses. This change was applied across the promotion and was not specific to your account.
Following the introduction of this rule, you were granted the full 30-day wagering period from the date the new rule came into effect.

During your subsequent conversation with our VIP team regarding the newly introduced expiry, you still had approximately 12 days remaining to complete the outstanding wagering requirement.

Based on our records, we believe there was sufficient time available to complete the remaining wagering requirement before the expiry date. For this reason, our position on this matter remains unchanged.

Kind regards,
Winna Casino

Nord

• United Arab Emirates

2 weeks ago

I received an email saying the complaint will be rejected in 62 hours, but Winna still hasn't provided any information?

Also, not really sure what information they can provide to justify this. These types of VIP transfer deals have never been mentioned in the ToS and still aren't. They are individual deals on a term-by-term basis, and I was explicitly told that there was no time limit when I signed up. If there had been one, I would've chosen differently and actually reached it by now, or just not signed up at all.

Winna Casino Complaint Stats

Resolved 2 / 3

Avg. Amount $1,267

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Winna Casino Complaints

See all complaints for this casino

Withheld Winnings

I am submitting a formal complaint against Winna.com (operated by GG Gaming Sociedad de Responsabilidad Limitada) regarding the unjustified withholding of my casino winnings amounting to approximately $3,800.

**Player Details:**

Name: removed

Username: < sent to the casino >

Website: winna.com

**Brief Summary:**

I received an official email from Winna.com restricting me from sports betting while explicitly permitting me to play in the casino. I complied fully with these instructions and generated legitimate winnings through casino play only. The operator subsequently froze my winnings, falsely claiming I had placed sports bets — a claim I strongly deny and which they have provided no evidence to support. When I contacted their support team, they refused to conduct a proper review.

I am currently gathering all supporting documentation, including:

- The original email from Winna.com permitting casino play and restricting sports betting

- Transaction history showing casino-only activity after that email

- Screenshots of support conversations where the operator refused to review my case

- The operator's message informing me I may only withdraw my deposit

I will provide these documents upon request or as soon as the case is opened.

I kindly request your intervention to ensure a fair and thorough review of this matter.

Unresolved

$3,800

Unable to Withdraw

Up to now, I still can't withdraw my funds; they told me my account was under review and that it would take 5 business days. After that time had passed, they started ignoring me everywhere. No one is getting back to me, neither in the chat nor by email. So, if you try to withdraw your money, they’ll just stop the payout and go ghost on you. My account is < username removed >

Resolved