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West Casino

VERYGOOD 8.38
Players from Virginia not accepted
Average Complaint Response Time: 1 day
Players from Virginia not accepted
Average Complaint Response Time: 1 day

West Casino review

  • Mobile friendly casino
  • Live chat open
  • Several currencies accepted
  • Manual flushing offered via support
  • Live chat not available 24/7
  • Several country restrictions
General info & Latest Promos
Website https://westcasino.com
Established 2017
Owner EveryMatrix NV Casinos
Casino Promotion West Casino: 150% up to $/€ 200 + 100 Extra Spins on Crystal Queen Slot

West Casino is an online casino where members have access to tons of games like video slots, table games and video pokers. Members can enjoy titles from multiple leading gaming providers here which includes names like NetEnt, Quickspin, Nyx Interactive and Pragmatic Play. The site can be reached in several languages and can be enjoyed instantly or through their mobile casino. West Casino is licensed and regulated by the UK Gambling Commission, the Malta Gaming Authority and Curacao.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. These include players from Denmark, France, Romania, Hungary, Spain, Australia, Bulgaria and USA. The full list of restricted countries can be found under ‘More Casino Details’.

Virtual Games

Players can enjoy over 500+ games here which includes hundreds of video slots from the likes of NetEnt, and Quickspin. Players located in the UK can only play games powered by NetEnt. The casino is home to some of the newest and most popular games in the market and members can use the search engine to find their favourite games quicker. Titles include the Starburst Slot, Piggy Riches Slot, Electric Sam Slot, and Twin Spin Slot

When it comes to table games players can also enjoy plenty of blackjack, roulette and other classic games. These include French Roulette, Red Dog, Punto Banco and Baccarat.

There are also video pokers available too which include games like All American Double Up, Deuces Wild and Jacks or Better.

A small selection of other games is also available.

Live Casino

There are currently no live games available.

Mobile Gaming

West Casino is also available for players who prefer gaming on the go. The casino can be reached from a mobile browser on most smartphone and tablet devices.

Support

Players who need assistance can use the casinos friendly live chat facility which is open every day, 19 hours per day. Email and phone support is also available.

Security and Fairness

When it comes to security the site uses COMODO encryption services which keeps their players personal and financial transactions secure.

They also use a random number generator to keep their games fair and random.

Screenshot

Casino details
More Casino Details More details

West Casino Reviews by Players

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Finnish_player 17 reviews
Finland

LIKED

Nice layout on the website. Good bonuses and quick friendly live chat. I liked to play here. The games also made a great big win with small stakes.

DISLIKED

The first withdrawl and approval of documents takes a long time. Big time and Play`n go missing. Maybe in the future, these too will come.
WEST CASINO REPLIED ON JANUARY 24. 2019
Hello FINNISH_PLAYER

Congratulations for your great wins!
As well, thank you for your feedback, it's much appreciated.

We aim to get even more providers and although right now we have over 1,000 games, Our target is to have 2,000 games in the future and to include the 2 providers that you mentioned.

Good luck in the future! Hope to see more big wins go your way!
We aim to process all withdrawals within 48 hours, including the ones for new players that need verification. From your next withdrawals, you will witness very fast withdrawal times.

Best Wishes,
Ed Blake
sosporty 26 reviews
Norway

LIKED

I like that they have my favorite game and thats all

DISLIKED

Live chat is not good, when I wrote that I want to close my account. I told them that there was too many dead spins and their reels lagged, and she said they had not had any complaints about this, but I see already complaints on here.
WEST CASINO REPLIED ON JANUARY 5. 2019
Hello SOSPORTY

Hope you are well.
Glad to hear that we have your favorite games, we plan to get more games every week.

We had complaints about games lagging in the past, however none recently.
We also checked with the tech team to be sure. On our end everything works in order.
I would recommend to make sure you have a stable internet connection and that you use a fresh browser.

I can see that you had a withdrawal request of more than you deposited in total, yet you didn't allow us time to process it. As well your account manager looked after you with a solid bonus on the house. You had some good wins and I am sure you had a good time as well until you stopped winning.

Feel free to private message me in case there is anything else that you need.

Best Wishes,
Ed Blake
Basel09 10 reviews
Switzerland

LIKED

Nothing the casino don't care about responsible gaming.

DISLIKED

I ask the Casino with an positive amount to closure my account immediately because I have a gambling problem. The Casino Team don't care. On next day they confirm they did something wrong an they apologize that they miss to set the limit but my money was not refunded. I informed everymatrix and MGA but no one react or in they opinion its my responsibly even with a sickness. Don't touch this Casino. Basel09

### Update ###
The casino is not acting responsible and not acting inline they own terms.

Dear West Casino I can show you emails, that my account was still open after I ask. I lose because my account was still open. I Have the email that the VIP manager confirm, that there was an issue. The compensation was only casino money but I want stopp gambling. I think you should take care of your responsibly and say the truth. MGA was also informed.
WEST CASINO REPLIED ON DECEMBER 30. 2018
Hello Basel09

Hope my message finds you well.

We fully support responsible gaming, and to show it, we offer the option to set limits / to self-exclude or take a cool-off period, are on every player's account since registration. It does not matter from what jurisdiction the player joins, every player has the option to self-impose playing limits or to get the account closed as they wish.

As well it does not make a difference if it's about a new player / a player who is not verified, nothing would make a difference. Everyone has the option to set limits / restrict playing in any way they see fit, as well to take breaks / self exclude from their side.

I can see that as soon as you said you have gambling issues, your account was closed by us.

As well I can see a lot of positive wins as well as special 20% cashback deal on your account, when it was open, and as well extra solid free bonuses. We would have imagined, and hoped that you had a great time with your special custom perks.

Best wishes to keep your gambling under control, as well please make sure to use responsible gaming tools that Casinos have in order to avoid overspending money & time.

Regards,
Ed Blake

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