Page 2 – Player Reviews for WestCasino
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The overall site design is fun and the bonuses are plenty. Also, the collection of games are providers is amazing and it is available to countries which are normally restricted by others.
The site is a bit hard to navigate which I am sure can be easily fixed by the casino. The chat support is a bit underinformed particularly on withdrawals.
Withdrawals take a long time to be approved, I made a withdrawal for 2000euros through Skrill that has been sitting there for 2 days already, I have been playing with other casinos and more than 24hour withdrawals through e-wallets is not the norm.
Just now nothing. When a casino doesn't do the right thing in the negative way all the positive is gone. It Would have been a great site it they do what a casino site should do.
Made a Max withdraw of 2000euros 1sept. Still pending today the 7 sept. No answer from finance, the chat use superlative, all good, no worry, u get your money. But I am not sure anymore?
The Worst a casino site can do it is not pay out a customers winnings.. I really hope they do the right thing. I made a deposit without a bonus so they can not blame on that.
Hello ANDEN4444, Big congrats on the winnings! The withdrawal mentioned was already processed, it was always going to be done so no worries there. Large withdrawals might take longer to be processed as they need to go through enhanced checks before being approved by our Risk/Finance department Your winnings are yours and once the necessary checks are done, next step is payment which you already experienced. I wish you more luck as you play here 🤞 Wishing you a great week. Regards, Ed Blake
Interesting website design, some of the best promotions from casinos and I have visited a lot of them.
There's a really high level here.
Various deposit options.
Tragic support, they do not know what they are writing, they try to mislead you to break the rules.
No contact regarding account verification and balance withdrawal.
Terribly disrupted my fun at the casinos.
Hello SNEAFEK, Apologies, I could not get to this earlier as I've been out of the office. I checked with the Finance team and could see you were paid already - big congrats on the large winnings! The support team also did their best to assist the process, there is a limit to what they can achieve in terms of payment. Hope you will have a great week ahead and stay safe. Regards, Ed Blake
Greatest promotions in the industry, topnotch chat support and great selections of games and providers. Never any technical issues and I have been playing here for a while.
The withdraw process is awful. I have been waiting for a full week to process my withdraw, 48 hours is not true. I even use trustly the fastest method there is. It´s awful because as soon you win and try to withdraw money, they turn in to another site. They stop answering mail, the financial team has still not answered one of the 3 emails that I sent. Chat support can´t tell you anything just copy-paste answers as soon, shortly etc. It´s sad because this is the thing that will make me stop playing here.
I made a payout of 7/7/2021 of 700 euros and I got it until 7/13/2021 and I didn't get anything. The tax office said that I have to wait until the payout with him, but garbage.
I had to cancel and refuse on 7/13/2021 I made a new order from my payout. I thought it would work, but no.
Today I don't get any correct answers. I also verify everything and I made the payout via Trustly but nothing easier and for more than 3 days and I'm slowly losing hope I get my money in a month, or no warning in any case.
I tell people don't make money in this casino. Here is an absolute rip-off.
Hello, I was unable to locate your account, can you please contact us via [email protected] with Ed Blake's attention required and let us know if this was already resolved or not? Thank you, Ed Blake
Easy deposit and user friendly interface and lots of games. Lots of deposit possibilities also and easy to play on mobile. Also my experience nice Winnings.
Slow withdrawal process, support and chat can not tell you anything but your account is verified and pay out should be asap. I’ve been waiting for 6 days now and this morning after days finance sent me they work first in first out and it should be processed soon. But no indication. I like the site but first want to see how this is handled.
Great selection of games and easy, good looking page. Friendly live support!
Feels like a legit site if they only just work on the withdrawal process!
Very slow withdrawal process even after the verification is done. First and second one took 7 days with Trustly and the answer is alway ”finance team is working as fast as possible”.
Hello playerplay, Thanks for your review ! I could not access your account to find out what could have caused the delay, as the might have been a few factors involved. All things equal with the account, the process takes far less than 7 days. We're always available to assist anytime and you can be sure that your winnings will reach you as soon as possible. Cheers and stay Safe, Ed Blake
Great variety of games, easy to use layout, support staff very friendly and helpful, verification was straight forward. Bonuses for me are legit and work which is nice.
Hello Carmen87, Thank you for your review and we hope that you continue to have a great time at West, with good wins to boost. Don't forget to snag extra bonuses and gifts in our weekly tournaments as well. Wishing you a lovely week ahead! Best Regards, Ed Blake
I've been waiting for my withdraw 4 days now, customer service can't tell me when it will be process. Keep telling me ”as soon as possible”.
All documents has been sent in days ago. They also rolled back my withdraw to my account yesterday so now I have to start over? Don't recommend to anybody
Hello, Congratulations on your winnings! I can see the payment was made. We could also not find any trace of the rollback as done on our end. Hope you'll continue to have some luck on your side here and have a great day! Regards, Thomas P.
Great game selection and user interface which makes it easy for players to return and be loyal to this casino. Live support is quick to respond witch is always a +
I’m yet to experience a withdrawal from this casino, it is now more than 48 hours and my withdrawal is still pending approval, all documents are already verified, longest process I’ve seen to date. Life support just keeps saying it’s under review and will be completed shortly, almost going on day 3 now.
Hello VINCEP133BET, Hope you're doing fine! I checked and could see that the withdrawal has been processed already. Congratulations on the win! It might be normal for additional checks to be done on first payouts, as well as dependent on work schedule over the weekend but you can be sure you will always have your winnings with you in no time. Best of luck as you play and stay safe! Regards, Sarah P.
We sent a letter for your birthday where it is clearly written in black and white - 10 free spins without a deposit, and in the chat they said-we do not have any bonuses for you without a deposit. Gorgeous. Thanks. We were pleased. Either they deliberately send out fake information, luring players, or they do not know how to work and therefore they receive offers that do not exist in reality. In any case, this is bad.
Hi Lusun, Happy birthday in arrears! Hope you had a great one. From what I checked, the birthday bonus was received from Live Chat on the 12th, the day the email was sent to you. Perhaps you were referring to a different promotion that required some screening before being issued. Our promotions are genuine and transparent, and if for any reason a particular one could not be claimed, you would be informed as to why. I wish you a nice day. Best Regards, Ed Blake
I really enjoy the selection of games here and the chat team is all super friendly! They offer pretty good no wager spins which is what keeps me going back.
I find myself regretting each time I play as even after verification etc my withdrawal is never approved in 24 hours and now have over 5000 sitting in my player account. Have been waiting for my withdrawal to be approved for 36 hours already and was made early in a weekday. Chat always responds weekends are slower or tell me that it is coming very soon but no real indication as to what can possibly be taking this long to approve when verification is complete. Also now with such a low weekly withdrawal limit it looks as though over 2 weeks I'm allowed to request the withdrawal of 2000 per week even though my account is not new. So looking like 3 weeks to receive all my winnings?! Never heard of this.
I play regularly at many casinos and never have had this much run around in order to get my withdrawal. But I keep being drawn to the no wager spins which I enjoy! If withdrawal was faster and limits were raised I would continue to play here but the frustration in not feeling heard in my request to receive my funds more quickly leave me wanting to avoid this site completely in the future with it being the odd Casino out in 2020 with withdrawal timeliness.
Hi EPMOONLOVER, Glad to hear you're having a great time here! From what I can see, the withdrawal was paid, big congrats on the winnings too! I had a short discussion with the payment team and it seemed they needed to hold off a bit for an unscheduled maintenance from the Vendor's side to be completed first. This way, the funds would be remitted to you without any issues. As for the limit, this is something temporary and you should be able to make another payout request soon. I wish you more luck as you play. Regards, Ed Blake
The speed of a withdrawal is fine, it didn't take for too long and was made in 24 hours, even with such amount as 300$, in other casinos in took me ages to withdraw.
The range of games is a minus and their speed also is not fine. Maybe the problem was in a provider, but they were not able to tell exactly, so I had to wait, just in order to play.
Hello MARTIJN_ASSK, Thank you for your review. We currently have over 2000 games running and the availability of a game rests on the provider if they offer their games in your country. We can always let you know which ones are available for you, right now most countries registered with us can access most of the providers, especially the best ones. Wishing you a nice day. Best Regards, Ed Blake
I Like this casino, and ill be back again for sure, nice promotions, a lot of games that I like, very nice layout, very good chat which is very helpful, if the payouts were faster I would give 10 stars.
Withdraw are terrible, I have veryfied account and I withdraw money by 26 monday and still pending, I never ever wait for withdraw in other casino over 3 days via ecopayz.
Hello Ruggiero, Your review of West is much appreciated and we would love to see you back, especially after such a very lucky start with us! Usually the first payment takes a little bit of time to be processed, subsequent ones are done pretty fast as you will come to experience. There might also be slight delays depending on the payment team's weekend schedule however, all our players are top priority for them and all requests are handled as at when due. Hoping to see you play again soon and stay safe! Regards, Ed Blake
good amount of gaming selection and nice lay-out. Also the live chat service is very kindly. The option to deposit are okay and also the withdraw options are okay for me, if they work? I dunno..
The withdraw time is terrible. Its just awful. Im waiting for 5 days now while everything is completing with my account and I have several times asked the live chat where my money is.
Hello JKVLD, Hope you are doing fine. Thank you for your review and congrats on your winnings. I checked with the Finance Team and I have been assured that the funds will be with you as soon as possible. They know to make this a priority, from my discussion with them earlier on today, before i could get around to giving you an update here. Usually depending on the volume of work, payments are made quickly however, these are hard times considering the current global situation and I understand they may need helping hands sometimes. Feel free to keep me updated, but it should be sorted by now and for anything that arises, my team an I are here to help you. Stay safe and healthy! Regards, Ed Blake
Good selection of games. Got some very good bonuses. Got a lot of wager free spins at welcome, and they had a summer card promo just last week which ended with 30 wager free spins on berryburst for 50. When opening them they were 1 euro free spins instead of the expected 10 cents. Well, haven't seen that at any casino yet. Very good. Plan on playing here a lot more.
The site can use an upgrade, and the withdrawal times, which they state as fast, arent really fast. Withdrawals keep pending for a couple of days which in my opinion is not really necessary.
Hello Boldhead, Thank you for your review! First off, my initial response was somehow not updated successfully so I have to add it again. The payments were made from what I could see, there was a slight delay with them due to the frequent roll backs but it's all good now and should stay this way as well. If you could elaborate on what you would like to have implemented, I would be glad to pass it on to upper management. Our support heroes are also available to take down any feedback you have for us. As well, we are constantly in the process of making the site navigation seamless and easy and there's definitely more to be experienced. Do have a nice day. Regards, Ed Blake
They have a good selection of games. Monopoly live amongst them.
Nice website layout.
The games seemed hopeful and fair.
Accepts Revolut as a payment method, while not many sites do.
Slow support. Support changes mind from time to time. The cool off period does not allow you to withdraw funds as you get locked out of the site. Withdraws are only 2000 euros per week. If you go on cool off period your funds are frozen inside the locked account. Bonus TC are very strict and confusing to people that haven't studied law.
Hello SAIHALOODE, Hope you are doing fine and thank you for your review. I have gone over the chats you have had with the support team and I would say the time frame was commendable as each conversation was attended to within a very short period, with them providing only the information they have access to. The cool off period was applied on your end, and of your choosing which in turn, works like a temporary closure and would prevent login. Funds will not be accessible during this period to the user of course, but the choice can be made to remove the cool off. The withdrawal limits are only applicable to newly registered players and can be worked on based on approval from management, with each player's activity placed in consideration, even if relatively considered as new to the casino. As for the bonus terms, we have made them as fair, easy to access, direct and clear-cut as possible for those choosing to not play with their funds only. If there would be any clarification needed, please feel free to contact our support heroes on chat about this and they will assist. Have a good day and stay safe. Regards, Ed Blake
I love that staff is really friendly, never left support without having my problem solved, also they always give customized bonuses, and I might actually say they are pretty amazing, they always gave me good deals.
Hi MARIJN, Glad to hear you're having a great time at West! It's been a pleasure to have you here and we surely appreciate the feedback. We have more bonus deals coming out this week, keep an eye on your email 😉 Stay safe and healthy! Regards, Ed Blake
Very good Casino, my favorite one by the way, they have fast Withdrawals even for newly registered players, friendly staff that help you any day of the week and good bonuses .
Hello AANDREI17, Thanks for taking the time to drop a review. Your kind words are appreciated and we hope you keep having a blast! Cheers, Ed Blake
My username in this site is: Kongling
Good selection of games!
Customer support is quick to answer.
Live games and regular games.
There is nothing more positive to say here.
Delaying tactic:
They keep sending me emails to send documents and I did as well. Live support is lying to me. They are saying financial department is not working weekends but still after that they keep sending me emails asking for docs. I have sent docs several times, my withdrawal is still pending for 48 Hours. Live support is not helpful just saying wait for finance dep etc.
So now I have to close my account every 24 hours due to them delaying my winnings. I will not gamble there anymore until they stop delaying my winnings. So to future players, be aware of this casino. If you are like me that wants his winnings fast then stay away from this one.
Hello B117, Thank you for your feedback. I left a priority note with the Finance Team and they will take care of the payout for you via Much Better. Simply let them know when your account is open and when you initiate the withdrawal request again. Regarding the verification, as I see it your account has been verified. Most likely you received the automated email request during the weekend until they were able to review the documents and apologies for any inconvenience. I am here if you need further assistance, and I am sure your funds will be with you as soon as possible. Best Regards, Ed Blake
1. Awesome casino
2. Friendly support
3. Lots of cool games
4. Awesome bonuses
5. Lots of deposit methods
4. Even if there's an issue, they resolve it on the spot
I have nothing bad to say, I'm going to continue playing here.
Hope I can win and checked their withdrawal time frames.
Recommend this casino.
Hello Geos, Thank you for the feedback! Our support heroes are always glad to be of tremendous help and we are definitely looking forward to seeing that win happen and processed real fast. Did you check out the tournaments yet? Incredible ways to win on there for sure 😊 I hope you continue to have a great time as well and do have a nice day. Warm Regards, Ed Blake
I guess they are getting 2 stars from me because of game collection and customer service is 24 hours I think. Everything used to be good from them, but now I am not sure is it new management, because I remember they were part of every matrix group, but now has another owner.
Nothing good to say. I think they went from good casino to very bad.
First of all, I used to receive my withdrawal in a few hours. My withdrawal was pending for 48 hours over the past weekend until I reversed it. So withdrawal time frames are now longer. I requested a new withdrawal and it's been more than 24 hours and still no word from them (and this is during business hours). My guess is then they do not process withdrawals over weekends which is really bad.
On Monday they have slot of the star week. You get 10 spins if you deposited 40 or 100 spins if you deposited 100 the previous week. Well I could not claim my spins for the deposits in the previous week because they are not allowed to add the spins while there is a pending withdrawal, so this means I lost out on my free spins simply because they taking their sweet time to process a withdrawal. I really do not get why a casino needs more than 24 hours to process a withdrawal. It irritates the hell out of me.
Their terms are vague. They do not stipulate withdrawal time frames, they do not say how long it takes to receive a withdrawal on average, or how long it takes for a withdrawal to be processed.
Come to think of it, their support is worse in this scenario. Support cannot even say how long it takes for the withdrawal, how long is the pending time. Support says the withdrawal is instant once it is processed, but cannot even give an estimate of how long it takes to be approved or processed.
So what is the point of having customer support? I asked them to point me to their withdrawal section in their terms and conditions and they just ignored me. I think their guy was Gerard I spoke to.
I think this will be my last deposit here, as I do not have patience of waiting for withdrawals or worse not knowing how long it will take every time since their terms cannot provide exact time frames of how long withdrawals take to be approved.
Ask gamblers should update the page to state pending is up 72 hours, or even longer, I guess I will know once I know how long it takes to get my money.
Hello FIEKIE247, Sorry to hear about the issues experienced with the withdrawal. I reviewed your account and could see that the Payments Team worked on it until the final stage however, the withdrawal got rolled back a couple of times, as you also mentioned. i was unable to find a pending status of 72 hours also in relation to any of the requests you made for payouts. The Payments team do their best to get all requests processed as swiftly as possible and the internal time-frames are always respected. I see that you have indeed gotten requests processed within a short period and this has, and will be the norm for us. I hope you get to re-consider playing at West and I can assure you that you get the best of treatments as always. Best Wishes, Ed Blake
I register at the casino and got the Welcome Package with 100 free spins.
I stand lucky and won 700 Euro. And guess what, verification took around 2 hours and first withdrawal 2 days.
A casino that actually pays and don't use any kind of excuses to avoid payments to their clients.
Surely a steady client. Well done Westcasino!
Hello ALQUI82, Thank you so much for the positive review! We at West are thrilled to have you and we hope you keep having a great experience with us. Stay safe and healthy! Best Wishes, Ed Blake
The site - its layout, design, functionality - is very high-end and up-to-date. Fresh, modern, eye-pleasing, user-friendly.
They are very friendly and responsive in (almost) all of their communications (chat, emails). Live chat seems to be working, if not 24/7, at least most of the time.
They have my fav NetEnt games.
I made a few deposits and cashouts too, and did receive my money in the end.
With my two latest deposits (800 & 1000 e) I was credited with a generous amount of no wagering free spins to DOA2, which I really did appreciate.
First of all, the withdrawal limit is NOT 5 k€ per week as It’s stated here; It’s 2 k€ (”for new players”). When I asked about this in the beginning, it was raised to 3,5 k€ per week. I was told, if I only will keep depositing and playing, it will be raised. Well I deposited several k€ after this, but it wasn’t raised. I inquired about this several times, without response; finally I got an email stating that I just need to be playing more, and then it will sometimes later be raised to 5 k€ per week.
No, thanks. There are casinos with much higher withdrawal limits to begin with, so I won’t be just depositing and playing more and more, hoping that it will be raised to 5k per week some day. 😀
Also concerning withdrawals, I couldn’t help the feeling they were stalling my money, in hopes I would reverse my withdrawals and gamble them away.
Only a tiny withdrawal of ~ 50 e was processed in just a few hours; ”bigger” withdrawals of like 1-2 k€, are NOT processed in 24 h like it says here; they take at least 1-2 days; my last ”big” withdrawal of appr. 1,4 k€ took appr. FOUR days to be processed. Sorry, that’s just way too much for me, and bad service.
Also, their loyalty program isn’t that rewarding imo.
I usually never use bonuses, and neither did I use them here; but as I took a look at their bonus T&C; I think the rules are kind of tight.
Clearly this site is not for high rollers; so I took my business elsewhere.
Had they had a) much higher withdrawal limits and b) much faster withdrawals, I suppose I would have stayed their happy customer for a long time to come. And would also have given a much higher rating here.
Hello ANNIKALE, Your honest feedback makes us happy and we're glad to hear about the many positive sides! We're constantly making changes and when it comes to withdrawals, a lot is being done to make our players happy, including faster payouts. We wish you all the best and stay safe! Best Wishes, Ed Blake
What is there not to like? It took less than 2 hours to verify my account. For Canadian players I HIGHLY RECOMMEND using etransfer (available for deposit AND withdraw) Customer service is amazing and very supportive. HUGE choice of games. Withdrawals processed within 24 hours and deposited in less than 48 hours. This site should be AG Certified.
Too be very honest there isn't much I can say that is negative. Maybe no 24/7 chat but then again that really isn't a huge deal. For me this is THE best casino I've ever played at.
Hi PATRICKGIRARD, Thanks for taking the time to drop a review. Your kind words are appreciated and we hope you keep having a blast! Cheers, Ed Blake
They have a lot of games, verification took minutes, cashout was approved and sent off very quickly. Support is extremely helpful and fast. Just an all around good site.
Personally, I really like Microgaming so I was a little bummed out that they didn't have it. Aside from that, I think they have all the makings of a great site. Plan on continuing to play there.
Hi JFRDL, Glad to hear you're having a great time at West! It's been a pleasure to have you here and we surely appreciate the feedback. There's a lot more in store to be implemented, I would say we're just getting started so be on the lookout, you might just see your favorite game provider very soon. Currently we have an extensive portfolio of over 3000 games and there will be a lot more added. I wish you lots of luck and stay safe! Regards, Ed Blake
I joined West some weeks ago based on a friend's recommendation and I am having a good time here so far. The welcome bonuses are good even though I consider the wagering a little high, but I like the Weekly offers that come with no wager.
Also got some free bonuses in the ongoing Valentine promotion and I just made my first cash out. My account was verified very quickly when I sent the documents like the support agent asked and I am expecting my winnings soon as I have been assured.
The support team is fast, helpful and friendly and they provided me with all the information I needed. Big Thumbs up to them 👍
They also have my favorite Play N Go games so that for me is a big plus as my other favorite casino was missing this.
There are too many emails received from the casino with promotional offers and I think this needs to be reduced. Apart from this, things are looking very good with this Casino and I am highly expectant.
Hello MIKAELA88, A big congrats on your first withdrawal! I saw it was paid already and I hope you are looking forward to more rewarding sessions 😊 We are all happy to hear that you are having a good time here and enjoying your favorite games. The current promotion promises a whole lot more than you can imagine so remember to keep participating! With one click on the unsubscribe link, you can be sure no promotion materials will be sent to you anymore. Have a great day! Regards, Ed Blake
Was a member when I used to live in the UK .. I had extreme pleasant and friendly discussions with the support operators.
Mostly it was the account manager's help, Michael so big thank you for getting the withdrawals fast to me and for the recommended games and way of playing. over 3000 games + a random slot button.
What is most important: fast withdrawals, 2 days at first withdrawal and then within 1 day without any troubles.
I didn't like the free spins promotions, but the account manager got me a cashback so I didn't really care after that.
Except for that, the rewards program needs to be changed, although it didn't affect me because account manager there offers much more.
Hi EMIL_MOTO, Your review is greatly appreciated! We are looking forward to having you again should you go back to the UK and Michael sends his regards as well. He was really thrilled when he learnt about your kind words. We are constantly making great changes to the site and there's more to come. Best Wishes, Ed Blake
There seem to be very many positives about the site, especially the presentation and esthetic and vast array of games. However, this was overshadowed by the negative experience with first-contact customer support.
I am not a site player--nor a player per se--but experienced hostile and rude treatment on the Live Chat here on 24/1/2020, when asking a simple question for a global casino review site where this casino had asked to be featured.
An intrinsic part of 'road-testing' any casino is to contact customer support with any queries, to see how they fare, speed of response, etc. That is something that helps us draft a well-rounded review and will indicate the sort of treatment an inquiring player could expect when contacting the casino.
The degree of rudeness and evasion in response to our routine query was extremely odd and had not been encountered at any other site--we review a vast number. This response left me feeling very ill at ease about quite what the site may be hiding, since it was an innocuous query--that the operative flatly refused to answer.
Hello ANNIEJ777, I truly appreciate you bringing this to my notice and having gone through the conversation you had with our support representative, I want to extend my sincerest apologies for the negative experience that you had. I do realize that not much information was provided as requested, and the manner in which the conversation was carried out was unprofessional and not acceptable. Please know that we do our utmost best to provide excellent customer support service and until now, we've prided ourselves on giving 100% towards this. I want you to also know that we have also taken the necessary steps to ensure this behavior does not repeat itself, and the representative in question has been reprimanded duly. To help out a bit with your inquiry, in order to view the list of accepted countries in West Casino, you can do so on the registration page by attempting a sign-up and dropping down the Country List. Should you need anything else whatsoever, I am just one message away. Do have a fabulous day! Regards, Ed Blake
Compare WestCasino to Other Casinos
I like the casino having most games.
I like and support is nice powerless but very nice. Had a lot of fun until I won and requested a withdraw that I am still waiting for days. After I made the request and was told it would be in my bank shortly..
I've requested a withdraw with ewallet 14th on the morning, its now 16th 19:20.
So I asked support if they could compensate me with free spins or funds even with wager, since the casino even states that a withdraw with ewallet should not take longer than 24hrs but they responded while I have a withdraw request I cannot be given such a thing, which I find weird being a paying customer.