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VoodooDreams Casino

GOOD 7.71
Players from Virginia not accepted
Average Complaint Response Time: 3 days
Players from Virginia not accepted
Average Complaint Response Time: 3 days

VoodooDreams Casino Review

  • Completely instant-play format
  • Powered by some of the leading software providers
  • Includes live dealer casino
  • Available on mobile
  • Live chat support is an option
  • Secured with SSL encryption
  • Proven fair by independent audits
  • Numerous country restrictions
  • Support staff not available during off hours
General info & Latest Promos
Website http://www.voodoodreams.com
Established
Owner SuprNation Limited Casinos
Casino Promotion VoodooDreams Casino: 100% up to €100 / 1000 NOK, 1st Deposit Bonus

VoodooDreams Casino is the official online casino that features a solid portfolio of online slots and table games, in a secure and user-friendly environment, regardless of whether players are using a mobile, tablet or computer. The games are running on the well-known software platforms like NetEnt, Microgaming, NextGen Gaming, Thunderkick, Betsoft, Play’n GO, and many more providers. Likewise, the casino offers a unique loyalty program to top up players’ winnings. The website is available in English, Swedish and Norwegian. VoodooDreams Casino is licensed and regulated by the Malta Gaming Authority (MGA).

Restricted Countries and Territories

People who reside in certain countries are not allowed to open an account at VoodooDreams Casino. The list of restricted countries includes Afghanistan, Belgium, Bulgaria, China, Cuba, Denmark, France, Hong Kong, Ireland, Italy, Singapore, Spain, Turkey, UAE, United Kingdom, United States and its dependencies, military bases and territories including but not limited to American Samoa, Guam, Marshall Islands, North Mariana Islands, Puerto Rico and the Virgin Islands.

Virtual Gaming

Regardless of their preferences, members of VoodooDreams Casino will find some of the best video slots, powered by NetEnt and Microgaming. More precisely, the casino is a home to the popular titles like Starburst slot, Gonzo's Quest slotGame of Thrones slot and Dracula slot. There are of course the progressive slots with enormous jackpots like Mega Fortune slotHall of Gods slots and Mega Moolah slot.

For those who prefer table games, VoodooDreams Casino offers blackjack, baccarat and roulette. In particular, players can find alternatives like European Roulette, French Roulette, Blackjack Double Exposure and Baccarat Professional Series.

Furthermore, the casino offers video poker variants, like Deuces Wild, Jacks or Better, Joker Wild and Double Joker.

Live Games

VoodooDreams has a brand new live casino with the best live dealer games, powered by NetEnt. It is very easy to access live casino games, regardless of whether players prefer using desktop, tablet or mobile. More importantly, all games are available in full HD. Additionally, the casino is expanding their selection of live games from just live roulette and blackjack to include more live dealer games soon.

Mobile Gaming

Players who want to access their favourite games on the go can easily do so, thanks to the VoodooDreams mobile casino. The site’s HTML5 interface works smoothly with almost any compatible mobile device, from the iPhone to Android-powered devices and more. No download is required.

Support

The casino ensures that players get prompt assistance by offering a live chat service. Unfortunately, the agents are not available 24/7, and the exact working hours are not specified. Support is also offered by email.

Security and Fairness

VoodooDreams website is secured with SSL encryption, whose purpose is to keep players' sensitive information and private transactions safe from third parties.

Since the casino features some of the most trusted software providers in the iGaming industry, like NetEnt, players can be sure the outcome of their games are always fair and unbiased.

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VoodooDreams Casino Reviews by Players

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Campus 19 reviews
Message
Reviewed on March 28. 2019

LIKED

Many slots, good bonus features in the beginning. That's it.

DISLIKED

I received a promotion about freespins via email for depositing. When I logged in there was no promotion in my account and so I thought that the freespins will be credited automatically.
I had no freespins in the relevant slots and thought they might be credited the next day since there was no further information in the email.

Won around 300 Euro in Book of Dead and kept playing different slots but no decent wins happened, as usual. One time 80 Euro, one time 60 Euro with bets between 1 and 2 Euro. Other than that only small winnings and the balance went down to 5 Euro when I continued playing the next day.
I went to the chat and asked about the freespins but Simen, the chat agent, told me that they could not do anything about it because I hadn't claimed the bonus.

I explained to him that there was no promotion in my account when I logged in but he insisted that they could not do anything about it and that I had not claimed the bonus when it was available. I asked to speak to a supervisor but Simen told me that they were unavailable. This weird conversation went on for almost 20 minutes in which Simen repeated the same sentences over and over again.

I told him that I will take this to Askgamblers because the error was on the casino's side.
Then I asked him to escalate the issue to the relevant department but he just said that there was no issue.
I told him to take a look at askgamblers within the next few days and he replied "Unfortunately we don't."
Well, that speaks volumes, I'd say.

At the end of this discussion he suddenly added the freespins to the relevant slots and I asked him why the fuss about it all to which he didn't respond.

I don't know why a casino or a support agent takes such effort in not crediting the promised freespins for a deposit when the fault wasn't on the customer's side (and even if it was...).
This is not a satisfying treatment of customers.

The usual loss after a bigger win around 100 to 300 Euro is also very weird. With such an amount it should be possible to win a bit more instead of only getting one dead spin after another on around 15 different slots on different days.
It's always as if someone switched off the slots.

The level up/earning points has become impossible all of a sudden. I must have wagered thousands of Euro but have not even reached 50 % of my new level.

A minor issue I don't like is the fact that the slots are not sorted by providers.
All in all not a casino I would want to keep playing at.
Chris F. 11 reviews
Message
Reviewed on February 25. 2019

LIKED

- Many many many slots from the best providers
- Fast KYC (in 30 minutes my account was verified)
- Fast withdrawal ( Withdrawal was send directly and 5 hours later on my bankaccount)
- You can earn points for playing slots or refer friends. For the loyality points you can buy freespins (totally wagerfree)
- You can deposit with Paysafe and Skrill now! Perfect!
- The support team is fast and nice
This casino is in my TopTen! I love you Voodoo Dreams - Team! You are awesome!

DISLIKED

I noticed nothing negative! 10 Stars for a perfect casino experience!
VOODOODREAMS CASINO REPLIED ON APRIL 3. 2019
We are very happy to hear you had an enjoyable experience at VoodooDreams and hope to see you again soon.
Projasper. 1 review
Netherlands
Reviewed on February 4. 2019

LIKED

They are a scam casino look at my dislike review dont play it please

DISLIKED

I won 1500 euro for pay out. I need to send my details so I did after a week. I ask when it is verified, they say wait 2 days. I did they say sorry wait another 2 days so I did too. After 2 months I ask again and they sorry again now I ask it another time, they dont react anymore?

Why are you reporting this review?

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